Reviews

This profile includes reviews for AvMed, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AvMed, Inc.

  9400 S Dadeland Blvd Ste 510 Miami, FL 33156-2835

• 

  AvMed, Inc.

  13450 W Sunrise Blvd Ste 370 Sunrise, FL 33323-2940

Review Details

• Review fromDonnamarie C

  Date: 08/28/2024

  1 star
  My doctor ordered a *** for my knee and Avmed denied approval, We appealed. While we were waiting which takes forever, their representatives told me to have the *** and if It was approved I would be reimbursed. This was an emergency. I had 2 tears in my meniscus, The doctor suggested microsurgery. The appeal was approved but they won't reimburse me even though their representatives said I would get it.

• Review fromNancy S

  Date: 06/25/2024

  5 stars
  This afternoon, I spoke with ******, Member Engagement. I commend him for a supervisor position. Is people like him that sets the example. I had been waiting over 15 days for a response on a prior authorization. Gerson is exceptional in customer service. He thoroughly reviewed the system, identified the problem, and expedited the resolution to minimize waiting time. Individuals like him contribute to business success and positive word of mouth.

• Review fromElizabeth C

  Date: 06/18/2024

  1 star
  They pretend to have a lot of providers when you search their website. But they list all their specialists in a search for primary care. Plus they dont list the physician names only the practice names, which is very unhelpful since most of their info is out of date. Several of the PCPs they have listed are no longer at those addresses. Im very disappointed in my employer for choosing them to save a buck.

• Review fromKathy K

  Date: 12/26/2023

  5 stars

  Kathy K

  Date: 12/26/2023

  AvMed is outstanding from every aspect. We have been loyal customers for over 5 years and ALL concerns have been addressed and resolved. Their Customer Engagement number is always answered within 3 rings and the agents are extremely knowledgeable about all aspects of our plan. Their doctors and specialists are top quality professionals.

  AvMed, Inc.

  Date: 01/04/2024

  We appreciate you taking the time to submit a review and write such kind words about your experience with AvMed. We strive to provide excellent customer service to our members, and we enjoy hearing about when we have provided it. We hope your future experiences with AvMed continue to be as satisfying.

• Review fromMayra S

  Date: 11/10/2023

  1 star
  My precious healthy baby daughter had Avmed all her life, paid bi-weekly through a family plan. Unfortunately there was an issue with her health and the Avmed insurance refused to pay for necessary medications prescribed by the endocrinologist, stating she did not meet the criteria. Even had a peer to peer review with a medical director who is supposed to be a "medical doctor". I had to end up paying $1000/m. After a few months we switched to another insurance ... who did cover her medications with a $75 copayment in just the 1st of January as a new member without hesitation or appeals. Insurances should be "get what you pay" but after years of payments for a healthy person, once you need it, they don't cover anything. It is a shame. I am so glad I never spent another dime paying Avmed for nothing.

• Review fromStephen S

  Date: 01/02/2023

  1 star
  I’m so disappointed from Avmed, I’m a state of Florida employee I have a heart issue after I done a heart stress test the doctor want to know what is the real issue to treat me he send me to do some further test for my heart, Avmed denies the test in ground that I’m not obese I do not meet the their approval for the test it seem to me like if you are average wait and you have a heart issue you should die I still waiting I do not know what I have to and I’m suffering every second I feel I’m out of breath and any minute I’m going to die that company has no customers service when I call like it’s tough luck we stress not going to approve it they need me to pay for it and I can’t effort it shame on you Avmed very bad service you can contact me any time if you need more information

• Review fromMOHENDRA D

  Date: 07/12/2022

  1 star
  I have chosen AvMed through the Market place last year July 2021. In January 2022 I started to received bills from my doctor that AvMed refused to pay the invoice. I have used my tax credit plus making payments for the Gold plus. plan. Now AvMed says I was shorting paying my portion of my monthly bills. and the insurance was canceled since September 2021. As such I have been calling from January to present for a refund of $500 x 6 = $3000. And every time I am told that they will get back to me after putting me on Hold for hours. To this day this matter cannot be resolved.. Please I needed help.... Because all my doctors bills are piling up..

• Review fromJay L

  Date: 05/31/2022

  1 star
  I would give AvMed a zero but the lowest is a one star. Where can I start (rhetorical question). First, if you have any choice at all, don't get AvMed. In plain English, they ****. They subcontract their authorization to a third party called eviCore. Their specialty is to deny outright, and them put you through their meat grinder. You're in pain, need authorization, and they delay and delay. They only accept medical records and orders from doctors via facsimile (fax) machine. And if you don't spell out all the redundant information in a certain format, they keep denying. They probably get bonuses for how many people die while waiting for their authorization. Out of the kindness of their heart, they offer a peer-to-peer interview. Meaning your doctor needs to talk with one of the butchers - I mean doctors, try to convince them why you need a test or procedure. This literally takes weeks, sometimes they can stretch it to months. If your doctor was kind enough to entertain them, they will argue with your doctor until he/she gets so tired they will just say, look, I spent almost half hour and I have other patients to see. No mater what, it's a dead end. And because AvMed contracted with eviCore, on purpose. I can go on, but I'm still waiting for authorization so I don't want to be any higher on their s*** list than I am already, and I'm running out of room here. So avoid AvMed at all cost, and ask whatever company to pick, if they sub out to eviCore.