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Business Profile

Internet Marketing Services

Paper Street Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/22 I bought a one month membership for $9.95. Whenever I logged in I got an ad saying "Upgrade for only $17/month" this ad required a response before proceeding. Eventually I clicked on the prompt and had an option to purchase a six month membership for $99.95 that would include the option to download files. I selected this option and was charged. However I soon found that my membership had NOT been upgraded to include downloads and that the only "upgrade" was that now I was paying $17 for the same membership with a six month commitment. I contacted customer support and requested that I get a refund and that my original 1 month membership be restored but was refused. Eventually they asked for screen shots to prove these ads were misleading but now when I logged in the ads had been removed.

    Business Response

    Date: 01/25/2023

    Please see scanned business response

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Paper Street Media, LLC is NOT a BBB Accredited Business.

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