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Business Profile

Jewelry Stores

Aphrodite's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, February 15, 2025 I placed an order, Order #***********, for 2 items. One item was received. I never received the 2nd item. I have contacted this business over 8 times asking for my other item to be sent to me. I receive an automated response that they will get my request to the correct department, and I have never heard anything else. I have tried to call the telephone number I found and I can never get any answer. I liked the item I did receive and would like to have the other item I ordered, but if I can not get my item I would like to be reimbursed for the $49.99 for the "To My Daddy, I Can Hear You - Men's Black Bracelet Gift Set"

  • Initial Complaint

    Date:01/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on November 7th for $159.99 and expected to receive a necklace before Christmas for my daughter. I emailed them and asked for an update or shipped information to wich i was ignored until the 26th of December. Jan 1 they finally responded with a we cannot refund you're order because it's already been processed witch I belive to be a lie. If it where processed prior to Jan 1st it would have been here by now. We do not live in the midevil times it does not take 3 months to ship a necklace from ******* to *******. I believe this company is scamming people of their money.

  • Initial Complaint

    Date:01/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on Dec 7 and Oder was supposed to arrive in 3-5 days. We never received the order. I reached out to the company several times with no response. I informed my credit card and the company reached out saying because there was a charge back nothing could be done. Aphrodite then provided false shipping information to my credit card in an attempt to secure the funds. They said the order was delivered on 01/15/25. This was not the case and **** is investigating.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same issue as a lot of people. I placed an order on 12/23/24. The order has still not shipped and no one is responding to my inquiries. Unacceptable.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace for a Christmas gift on December 2 and still havent received it on January 6. I have sent emails with no response. Such a scam.

  • Initial Complaint

    Date:12/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a necklace from ************* on 11/25, contacted customer service and they refused to issue a refund on my order that doesnt have any shipping updates since 11/26 with pre-shipment. Here it is 12/27 without any new updates and no package received!

  • Initial Complaint

    Date:12/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought two necklaces from their website. Paid for 1-3 day shipping. Two weeks later it just waiting no label created.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order with ************************** on November 8th received email on November 9th saying order is on its way. Today is November 25 and it still says **** awaiting item. This was a birthday gift for my daughters 18th birthday which is now passed. I've sent several emails with no response. At this point I feel like I'm being conned out of my money. I feel like this company aphrodite's is a fraudulent company and needs to be held accountable.

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for some gifts on 11/12. The website says items ship in the US within 5 business days. I don't have/didn't receive a tracking email and the company cant or won't tell me where my items are.

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 sets of tree of life necklaces on April 9th and 12th of 2024 from Aphrodite's Jewelry. I received two confirmation emails but never received orders. Both orders I used my debit card s total of ***** but never received.

Aphrodite's is NOT a BBB Accredited Business.

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