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Business Profile

Jewelry Stores

TFJ Treasure LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    03/04/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    sent watch. I returned to sender. **** indicates watch received by sender. said they would refund my money, they never returned my money. buyer beware

  • Initial Complaint

    11/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased the following item "******* Co. *************************** Cocktail Ring In 18Kt Gold With **** Cts Citrine" from TFJ Treasure Fine Jewelry (online) on 10/17/2023 for $2,900. This item was also listed on ***** nevertheless, I proceeded to purchase it directly from TFJ Treasure Fine Jewelry -online- located in *****, *******. Within the process I exchanged a few emails with the following two employees from this company: *************************** ********************* and ***************************** ******************** and ****************************************** The ring arrived to my house address on 10/20/2023. To my dismay, it was not the requested size nor it looked like in their ********** website. I requested a refund, to which they agreed -upon receiving their merchandise back. So, I went ahead and covered the shipping/handling and dropped the item off at ****** on 10/31/2023. The item made it back to the store on 11/01/2023 and these two agents confirmed its arrival on 11/03/2023 (their confirmation was issued via email response). I have requested a full refund and since then, these two agents nor the store has responded to any of my emails. No refund has been issued yet. I have contacted my bank and started a claim/investigation. I have also contacted **************************** and reported the incident and initiated a formal police investigation.

    Customer response

    11/16/2023

    Seller requests to delay the return of the item by 10 days. 

    Customer response

    11/16/2023

    Seller requests to delay the return of the item by 10 days.

    Customer response

    11/29/2023

    Please view the attached document.

  • Initial Complaint

    07/06/2022

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    Purchased a vintage 18k watch from *** on 3/22/2022.Watch was delivered to me on 3/31/2022.Notified *** on 4/1/2022 that I would be returning the watch.*** stopped responding to my emails. I returned the watch to *** and was delivered via ***** at *** office on 4/6/2022. Delivery was signed by his associate V.********. ***** tracking ************ *** policy is "We offer a 15 Days Money Back Guarantee on every product we offer. Please contact us to ***************************************** to notify us for any return or claim. Returns must be received within 15 days of receipt of the item and buyers are responsible for the safe return and all the returning shipping expenses.No refund has been given on the watch. I am owed $7,659.68 I have notified my credit card of this issue.The watch is now listed again on the *** website. As of today 7/5/2022 no refund received.All documentation, copies of deliveries, etc are available.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

PO Box 370092

Miami, FL 33137-0092

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Customer Complaints Summary

3 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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