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Business Profile

Legal Information Services

USA Green Card Organization

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Information Services.

Important information

  • Customer Complaint:
    It has come to BBB's attention that the business is requesting that a customer(s) withdraw generally filed through BBB as a condition of resolving the generally. BBB does not withdraw generally under these circumstances.

Complaints

This profile includes complaints for USA Green Card Organization's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Green Card Organization has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See below I paid in USD thru my credit card, MC a total amount of ******* SEK from Dec 2020 until May 2024. The purpose was to get a Green Card. (You can only get one thru a lottery. They dont have any saying in this).

      Business Response

      Date: 07/10/2024

      As previously explained to Ms. **** Greenlee ******, we have made it very clear from the start, that we do not guarantee a Green Card, no one can guarantee a Green Card.

      But we do assist with the steps involved and provide guidance, on our website this is stated very clear.

      Customer Answer

      Date: 07/11/2024

       
      Complaint: 21829025

      I am rejecting this response because: They fail to see that they have not explained from the beginning what their so called services would cost. Every time after the salesman/handling person called and told me what to do, he told me I would have to pay a certain amount, like 4 or 5000 USD. Then he told me he would call again in a month or so to continue the process. I am sending some e-mails to show what they looked like. Back in 2020 and 2021 he wrote from ************************************. Later they had to change to .org instead of .com.

      After the next call I had to pay again and continously. +****** Swedish Crowns for advice that might come in handy only if you win the lottery! They have absolutely no use for all my private documentation I had to send on a regular basis. They have names for each step they take och charge accordingly but never told me about that from the beginning. I sometimes asked if the last payment would be the last and he replied yes. Then by the next call he charged me again and said now we have reached a new stepping stone that had to be paid as weill. This went on and on. Finally I had a document from the ********** that I could check my status, I think back in 2022. Since I didnt win then they said I would have to do the procedure over again and blaimed the backup situation of the Government and the pandemic. The whole process made you think that you had a special chance of winning the lottery since they provided you with services I never will have any use for. Only 1,25 % of applicants usually will be picked for interviews. And they think they are generous since they offer to pay you 1000 USD once you will go to pick up your green card. Since I never will be a winner, I never get even have that 1000 USD back. 

      I want a refund of at least ****** Swedish crowns or ***** USD.

       

      Sincerely,

      ********************* Greenlee ******

    • Initial Complaint

      Date:05/20/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately I got scammed by USAGCO (*******************).I agreed to a payment of USD2 500 over the phone today (gave my card details), which has already left my account. I have subsequently stopped my card. They contacted me (after I clicked a link on their website), saying they have secured a green card, and if I pay they will begin with the legal process. I subsequently requested a refund, at which point they became aggressive. Emails from:******************* <*********************>Photo USAGCO <****************>******************

      Business Response

      Date: 05/22/2024

      BBB Complaint Case #********:

      To whom it may concern,

      ***************************** was already refunded the full amount on May.15 2024.

      He is no longer a client of ours.

       

       


      Customer Answer

      Date: 05/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      Thanks you very much for you assistance, it is greatly appreciated. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged the same 2650 $ from usagco.org by ***************************** on 26 february 2024 :-( also he got my passport scan.

      Business Response

      Date: 03/14/2024

      BBB Complaint Case #********:

      We have been trying to reach ************************* in order to speak with him directly, however he is not answering our phone calls.

      As explained, all the details about the services provided to ************************* since the moment he purchased our programs have already been sent to him in the past.

      As stated, we cannot cancel payments made for services that were already provided to the customer, keeping in mind that we have already processed the documents ************************* sent us after he made the payment.

      USAGCO

       

      Customer Answer

      Date: 03/14/2024

      "Fees for the DV application process are paid to the U.S. Embassy or consulate cashier at the time of your scheduled appointment. The **** government will never ask you to send payment in advance by check, money order, or wire transfer." (Travel.State.Gov.).

      But I lost 2500 $ and my copy of passport was sent to some guy named *****************************. Besides, the transfer od money was sent to Tel a Viv (******)- is it possibile at all?

      Business Response

      Date: 03/17/2024

      BBB Complaint Case #********:

      As stated in our website - "LEGAL DISCLAIMER
      USAGCO is not affiliated with the **** Government or any government agency. You can enter the **** Diversity Lottery for Free at www.state.gov Reproduction in whole or in part of this website is strictly prohibited" - we are not part of the government and the payments that were made and approved from his end were for the services we offer which as mentioned previously have already been rendered.

      Please keep in mind, because we are an international organization that works with clients worldwide, that means we have processors that are also located in different parts of the world whenever a payment is made.

      Customer Answer

      Date: 03/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Customer Answer

      Date: 03/18/2024

      Is it normal and is it standard that somebody asking You to te 12 numbers of Your credit card and 3 numbers from back of the card to somebody who You don't know? Is it normal and is it standard that i receive invoice where there is no any information about bank account where this money gone? Is it standard and normal rule that on the invoice there no aby signature? 

    USA Green Card Organization is NOT a BBB Accredited Business.

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