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Business Profile

Marketing Consultant

PrizeGrab.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prize grab is a total scam, I've looked at their winners and 95% of the winners win $10 gift cards (IF THAT!) Don't waste your time on it speaking from experience.

    Business Response

    Date: 11/27/2024

    Hello,

    All PrizeGrab winners are 100% real. We are sorry if you have not yet won; all PrizeGrab sweepstakes winners are randomly selected.

    PrizeGrab has awarded more than $2 million dollars to winners.

    Thank you,

    The PrizeGrab Team

    Customer Answer

    Date: 12/09/2024

     
    Complaint: 22483397

    I am rejecting this response because: I have done research this business and alot of people say they've been trying for decades with no luck.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:08/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to be unsubscribed. I have requested a multitude of times by email to unsubscribe. They reply that I am unsubscribed. Weeks then go by with texts arriving every day. I do not want their texts. I cant find a way to block the texts. Their identity #*****.

    Business Response

    Date: 08/27/2024

    Hello ****,

    As PrizeGrab instructs when you sign up for text messages from PrizeGrab, you can unsubscribe at any time by responding "STOP" or "unsubscribe" and you will be immediately removed.

    It appears you have not done this. However, we received your request to unsubscribe via email to PrizeGrab customer service August 18, 2024, and you were unsubscribed August 19, 2024. The telephone number that was unsubscribed is that same that you provided to BBB. You are no longer receiving text messages from PrizeGrab.

    Please let us know if you are still having issues by emailing ******************.

    Thank you,

    The PrizeGrab Team

  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* is a website where you can join for free and enter to win prizes. I have been playing ********* since 2017. In 6 years, I have won 3X but only $10 gift cards from Target and Amazon. Yet there are large monetary prizes given away every year supposedly as well as large and small gift items and other gift cards. I am questioning the legitimacy of *********. Wondering if all they ever giveaway are the small $10 gift cards & making up names for the larger prizes which may not even exist & actually be given away. You do get emails for advertising partners sweepstakes from *********. These emails ask for your address, birthdate, phone number, email address. I never enter these. I will not put my personal information out there. I am reaching out to the BBB to establish if ********* is a legitimate business. Is ********* really giving away large, medium, and ********** of ****************** Apple products, washers/dryers, TVs, etc. (Please see Prizegrab.com for full list of prizes) OR Are they simply giving away the $10 gift cards, making up fictious names for "winners" of larger prizes and using their website and advertising partners to gain access to people's personal information and data? If ********* is doing the later, they are scamming US citizens & should cease and desist immediately. Thank you.

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To H363137**3238313831H, I don&#**;t know if you can do anything about this but, I&#**;ve been having trouble with a sweepstakes names **********. I&#**;ve been playing for a few years and the only time I won anything it was after I complained to them. When you play for more then 3-4 mins. the system slows to a crawl and now for the last week they took the numbers off the prizes so you don&#**;t know if you did the prize or not. I&#**;ve sent a few e-mails to them and they still will not put them back on. One time they told me if I didn&#**;t like how they ran their sweeps I should go to other sweeps. I did and I won more on those than on **********. Thanking you I am ********, *******, **.

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with this company once before but it got deleted. I was a member of their website for several years and spent many hours entering contests on the website. After my account totally disappeared I contacted them and I think they said pretty much the same thing they are saying now which is they have no record of my account and I am not on any mailing lists with them. I just recently started getting emails again from this company and I was puzzled because I hadn't seen their emails in my inbox in a long time. I am pretty sure I started up a new account with them awhile back so that could be why I am getting the emails. But after talking with someone at their company they claim they have no record of an account with this email address and I am not on their mailing list. How can I not be on their mailing list and be getting emails from them???

PrizeGrab.com is NOT a BBB Accredited Business.

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