Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He started delivering at different dates. Later he started charging multiple times a week. Sometime 2 times a day. Our agreement was for once a week only. He treated my life. He has been arrested for the same thing before. Armed robber. Home invasion with a weapon and destruction of property. And grand theft auto.

  Business Response

  Date: 03/10/2025

  This person recived reversal of the payment on his account  as shown on the statement he provided.  Besides the one was threatening our customer service representative was him. We have the conversation recorded were we informed him that we will call the police if he keeps with the threats. Also he is falsely accusing our staff of armed robbery, home invasio, etc.  THAT IS FAKE!!!! You can't accuse someone of that without evidence.  This is defamation 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having the same complaint as ********* credit card was charged multiple times for a single delivery.When i should only be charged once a week.Been trying to get this resolved since ********************** times they have said they are putting money back on my card but it never shows up. They say they cant tell when i recieved ************* adds up to $1440 **************** is a list of charges and deliveries.June- Charged ***** on 17th and 20th for delivery on 22nd.Charged ***** on 25th and 27th for delivery on 29th August- charged ***** on 27th and 29th for delivery on 31st.Sept - Charged ***** on 1st, 5th and 6th for delivery on 7th charged ***** on 11th, 12th for delivery on 14th charged ***** on 16th and 19th for delivery on 21st.charged ***** on 22nd, 25th, 26th for delivery on 28th Oct - charged on sept 30 and oct 3 for delivery on oct 5 Dec- charged on 9th and 12th for delivery on 14th charged on 15th, 17th, 19th for delivery on 21st.charged on 25th and 26th for delivery on 28 Jan- charged on dec 29 and jan 2, and 3rd for delivery on 4th charged on 8th and 9th for delivery on 11th.2 x ***** = 145 14 x ***** =1295 1440

  Customer Answer

  Date: 02/26/2025

  I have the credit card statements also. That i will add

  Customer Answer

  Date: 02/26/2025

  these are calendars showing the days i was charged and the delivery date. Should have only been charged once a week for a delivery.

  Customer Answer

  Date: 02/26/2025

  Here is some of the credit card statements. You can see the  charges from AA meals on the credit card.

  Business Response

  Date: 03/04/2025

  This customer received our services from June 17th through January 11th. There's a total 30 weeks in total. As he claimed on his complaint There's 28 payments made in total . And also he has already disputed the charges 

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22973084
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/04/2025

  I only received 16 delivery from June to January. I didn't have continously service during that time. Please look at calendar for delivery dates.

  Customer Answer

  Date: 03/05/2025

  Sorry I was charged 33 times for 16 deliveries not 30.

  Customer Answer

  Date: 03/21/2025

  Any updates from the company. Maybe it time for court.

  Business Response

  Date: 03/25/2025

  Custumer used our service for over half a year. For over 30 weeks and the 30 weeks its excluding the weeks that he did he ask to pause the meals. However after half a year after using our service custumer comes to us and says we owe him $1440. Custumer send us an exel sheet saying that we only deliver 16 out of the *************************************************************************************************************************************************************************** the messages. And when we showed custumer that we did not owe them a refund they started to ignore our calls and started to ignore our messages. There its even messages of custumer thanking us for the meals and saying he received the meals on days he says he did not receive the meals.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a total of $1942.50 And should have been charged $740 So I am owed a refund of $1202.50 I have tried numerous times to call and always get the same answer , we are processing the refund

  Business Response

  Date: 01/29/2025

  This customer is making false accusations. Our company doesn't owe him a refund of $1202.50. We only had to refund 2 transactions of $92.50, making a total of $185. Both refunds were already issued in our end. I have attached 3 documents with the evidence of the 2 credits and the customers text communication where he only requested 2 refunds. Also we explained that the refunds could take 5 to 10 bussiness days. So he has to wait until the transactions clear on his bank. 

• Initial Complaint

  Date:10/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against AA Meals for unethical business practices, including double charging my credit card, charging me more than once within the same week, and failing to fulfill multiple promises. The company assured me of a credit, a refund, and a subscription pauseall of which were never completed. Despite my clear request to cancel my subscription, AA Meals continued to deliver unwanted meals. When I disputed these charges with my credit card issuer, the company responded by threatening to send me to collections, which I believe is an unjust and retaliatory action.Furthermore, AA Meals has a pattern of similar behavior, as evidenced by over 20 negative reviews on ******, with other consumers reporting the same issues of double charges, unfulfilled commitments, unauthorized deliveries, and collection threats.This company claims to have calls recorded and used them as a threat, but has not sent the recordings where I have asked them multiple times to cancel and pause my subscription. I am seeking assistance from the Better business Bureau to investigate AA Meals, hold them accountable, ensure my subscription is canceled, recover all erroneous charges, and prevent them from pursuing collections on these disputed charges.

  Business Response

  Date: 10/07/2024

  Customer ******** ******** had an account with our meal prep company. We do recurring billing every week as indicated in our website. I have attached the proof of delivery.

  She recived 7 deliveries between 8/29 and 9/28 in total, since on 9/7 and 9/14 she had made 2 orders, for her and her boyfriend, as shown in the attachment pictures.(8/311,9/72,9/142,9/211,9/281)

  Each order had a value of $92.5 because she ordered 10 meals double protein. (Price can be verified in our website), making it a total of $647.5.

  She had 8 transactions making it a total of $740.( 8/29,9/2,9/4,9/4,9/8,9/11,9/18,9/25)

  On 8/6 customer disputed with her bank 6 of the charges making it a total of $555. (9/2,9/4,9/8,9/11,9/18,9/25)So there's only 1 additional transaction that the refund was already issued to original payment method on 9/28( refund can take 7 to 14 bussiness days) and she disputed the transaction before refund process in her account (card ending *****. Excluding the amount refunded, customer ******* ******** is in debt with ********************** for the amount of $462.5. 

   

   

  Business Response

  Date: 10/07/2024

  Website only allow me to upload 5 pictures but there's 6 disputed transactions made by ******** ******** to aa meals on 9/6. Making it a total of $555

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AA meals has to refund is suppose to refund me a total amount of 465 dollars and I dont get any response from them. I have made several calls and messages and they do not respond. I do not recommend this business to anyone. They are rude and unprofessional.

  Business Response

  Date: 12/20/2023

   Her account doesn't qualify for a refund since the service was successfully completed. Our billing team never received any communication with her via email about any billing issues. So there's no reason for any refund. 

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is charging me every week $250 for a monthly subscription that should only charge $250 ONCE A MONTH... not weekly. They charged me 7 times when they should have only charged me 3 times in total. I was promised a full refund several weeks ago and I found out today by both THEIR merchant account (Paypal) and my credit company (******* *****) that no credits have been issued. This company said that the multiple charges were a fault with their merchant account that they were aware of. MANY people have had the same exact problem, multiple charges, being charged for products never received. This company does every communication via Instagram only. They don't provide any invoices, no receipts, no order confirmations, no emails, no online account management/subsciption portal..... nothing. They do everything over the phone and it's EXTREMELY shady. If you are lucky enough to get someone on the phone, they will just lie, lie, lie, saying anything to make you believe the problem would be rectified. These people are criminals. I expect a FULL REFUND.

  Business Response

  Date: 08/22/2023

  The refund was already issued by our billing department on August 6th. It may take 7 to 14 BUSINESS days to finishing process, as 8/22 it's been only 12 business days.  It may be finishing process this week. It takes longer depending on your financial institution. An screen shot has been attached as receipt for the refund 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20506451
  
  I am rejecting this response because you have not shown sufficient evidence as to the amount that is being refunded.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/23/2023

  The transaction still processing. This week should be cleared. We can no control that, It's the merchant and the bank who takes their time to process the refund, not us. That money It's been already withdrawal from our account

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20506451
  
  I am rejecting this response because: I still have not received a single receipt, an email about my cancelled account, an email showing me invoices, charges, credits, you literally have not provided me a single thing except for a crappy camera phone photo of who know's what. My lawyer will be contacting you and the ****************.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/06/2023

  After 5 months of receiving our service this person decided to fraudulently dispute the charges. 2 were already refunded and its been attached.  His account will be directed to our collections agency ****************** for the reminding balance.  People need to understand that refunds may take longer depending on their financial institutions 

  Customer Answer

  Date: 09/06/2023

  My first charge was May 16th with subsequent charges that were supposed to be monthly. By early August I was charged 7 times, 7 monthly charges.... 3 months later. Even the vendor's statement of me using 5 months of service is physically impossible.  All you need is a calendar to realize that between May and August is 3 months of service, not 5, and certainly not 7. I have CONTINUED to ask for invoices/receipts to confirm my subscription and the vendor refuses to do so, threatening me to just send me to collections. To the vendor - Your math isn't mathing.

  Business Response

  Date: 09/07/2023

  We provided a picture of our conversation with this customer proving that he didn't cancel before the due date with was 8/26th for the month of September. Out of the 7 transactions he claimed we did, 2 were refunded, leaving you 5 charges. Our service is for 4 weeks of delivery from 5/16 to 9/2 was 16 weeks worth of 4 charges and 5th charge was supposed to cover from 9/9  to 9/30 (month that he didn't cancel) leaving a total of 20 delivery 5 charges equals 4 weeks of delivery per charge. Also we have prove of all deliveries we made including one of the picture of the customer receiving our ********************** in person

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took an order from me after discussing a delivery window that would work, and times that would not work because I would have been unable to get the meals in time. After agreeing upon a time window, I bought a month of meals, and the driver informed me they would be delivering in a time window that would not work, and I was offered a refund. The refund has been held over my head for 2 months now, they ignore phone calls, agreed to mail a check and never have. I ask this be investigated and they be shut down when you see how they scam.

  Business Response

  Date: 08/12/2023

  This customer received all the ********************** and he was extremely rude with our employee that was delivering him the meals. He offended our driver . Service was completed in our end . We won't issue a refund to someone that received the food with in the time frame explicity posted on our website wich is from 6am to 12pm ; he got the food at 8:30am; and also offended our driver calling him "pussy" and threatened him

  Customer Answer

  Date: 08/12/2023

  the delivery driver harassed me and they claimed they were going to refund me and they didnt

  Customer Answer

  Date: 08/12/2023

  the delivery driver harassed me and they claimed they were going to refund me and they didnt

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20458933
  
  I am rejecting this response because:

  I spoke to a man before placing the order, talking about the time window that would work for be, they delivered outside of that time window 1/4 of the meals i paid for. he offered me a full refund, which he said he sent twice, never received the refund. They are now threatening to send me to collections.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/18/2023

  This person it's been extremely disrespectful With our driver and customer service employees.  Calling them names and wanting to get in to a  fight, threatening everyone he spoke with. The account will be sent to collections since deliveries were made and he called the bank

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20458933
  that is his delivery driver saying as your mom to me, not sure how that proves anything other than what i said to be true, his drive harassed me.
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AA Meals holds itself out to be a meal delivery service. The company has an online promotion offering customers 2 meals per day for $250 per month (see Exhibit A). The company has you click that link and enter information on their platform to secure payment and render its meals. No copy of a contract or other information detailing any terms was ever provided to me. However, I did take the below screenshot (see Exhibit B) that itemizes that for a monthly plan you are charged every 4 Sundays (i.e. once a month). The first charge for the FULL MONTH promotion shown below was on July 3rd in the amount of $250. A second charge was made on July 17th for $440. This amount was NEVER disclosed, as you can see from the terms on the screenshots shown on Exhibit B below.Upon further inquiry into this company, I can see several others complaining about recurring and undisclosed charges in excess of $470. This company is also reflecting as permanently closed online (see Exhibit C). It is clear that AA Meals are accustomed to making inaccurate and deceptive advertising claims and this is simply unacceptable. For this reason, I am requesting the second charge of $440 to be refunded to me immediately, and for any future payments to cease.

  Business Response

  Date: 07/18/2023

  This person is making false accusatons, since she  never addressed to us the billing issue. She decided to make claims and complaints before talking to our customer service. Our company has tried to reach to her over the phone many times, and there's no answer. Her billing issue was a mistake from our billing team and it has quick solution if you reach out first, but she refuses to speak with our agents. Her order it's been already cancel, but we need to reach out to her and it's been impossible 

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 20,2023 charge was processed. Cancellation was done by the admitted time on the website and by instructions of the customer service agent. Refund has NOT been issued since April 20,2023 in the amount of $47.50. Several calls, text messages, and IG messages to constantly getting stalled and jerk around. This was done to an elderly person, ************ is taking advantage of elderly.

  Business Response

  Date: 07/10/2023

  Custumer meals were deliver. it states in our website that to cancel its wednesday or before if you look april 20 was thursday witch was after the cancellation window and we deliver the meals but custumer wanted a refund even tho they did not cancel on time and the meals were delivered.

• Initial Complaint

  Date:06/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed the company to stop charging me for their service. They charged me for the month fully knowing I told them to stop. When trying to get a refund, they keep delaying and pushing back the fact they they never processed the refund. I have this in writing.

  Business Response

  Date: 07/13/2023

  Customer cancel the order after the due date. Hi did not comply with our cancelation policy. We cancel his order after the last delivery was made