Customer ReviewsforExcel Impact LLC

Dear *********************,

Thank you for taking the time to share your concerns with us. We take feedback from consumers seriously and are committed to addressing any issues that arise.

Regarding the calls you received, we apologize for any inconvenience they may have caused. We take compliance with Do Not Call (DNC) requests very seriously and have processes in place to ensure that such requests are honored promptly. Your report has been escalated to our compliance team, and we are actively investigating the referenced calls to identify any potential issues and take appropriate action.

It's important to note that while we strive to maintain a high standard of service, we do not control the actions of the individual agents or partners who utilize our services. However, we hold our partners to strict compliance standards and will take swift action against any violations of consumer rights or regulatory requirements.

We appreciate your patience and understanding as we work to resolve this matter. Should you have any further concerns or questions, please do not hesitate to reach out.

Dear MB MB,

We appreciate you taking the time to share your concerns with us, and we sincerely apologize for any inconvenience you may have experienced. At Excel Impact, LLC, we take customer feedback seriously, and we are committed to ensuring a positive experience for all users of our platform.

After reviewing your complaint, we want to clarify that Excel Impact, LLC does not sell individual health insurance policies or submit applications on behalf of customers. Our role is to connect consumers, who are looking for health insurance plans on our website, with licensed insurance agencies that can assist them in purchasing a policy.

We understand the seriousness of the situation you described, and we would like to investigate this matter further. To do so, we kindly request additional information from you to identify the partner who assisted you. This information is crucial for us to take appropriate actions and address your concerns. Specifically, we would need details such as the date and time of your interaction, any names or descriptions of the individuals involved, or any reference numbers associated with the transaction.

Please rest assured that we are committed to maintaining the highest standards of ethical conduct, and any behavior inconsistent with our policies will be thoroughly addressed. We take pride in fostering a transparent and trustworthy environment for our users.

Once we receive the necessary information, we will promptly initiate an investigation and take appropriate measures to ensure that such incidents do not recur. We value your feedback as it helps us improve our services and prevent similar situations in the future.

Please reply to this email with the requested details, or if you prefer, you can reach out to our customer support team at **********************, LLC - ************************************** We appreciate your cooperation in helping us resolve this matter promptly.

Thank you for bringing this to our attention, and we look forward to addressing your concerns.

Sincerely,

Compliance Officer

Excel Impact, LLC

*************************************

Thanks for bringing your complaint to our attention and we are sorry to hear the troubles you are having.

First, it's important that you understand our business model. We operate a variety of insurance-related websites. We advertise to consumers shopping for insurance quotes ****************** Life, Auto, and **************** We help consumers shopping for insurance get connected with an agent who can help them compare various insurance options and purchase a policy. A consumer is only contacted by us or an affiliated entity if they have entered in their contact information on one of our sites and given express written consent to be contacted in regards to the inquiry they initiated on our website. It is also important to state that we do NOT sell insurance or any products, we only act as a middleman advertising partner to other insurance providers to reach more consumers.

With that said, we searched our database based on your email and also your name (the only datapoints we have at this time) and are unable to find a record of you in our system. Could you provide us with the phone number you used when you called so we can search our database for that record? We would like to investigate this matter and can provide a more detailed response, but at this time we are not finding you in our database with the limited contact details we have available.