Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am writing because I was overcharged on a bill. Im paying more on financing. The finance guy is charging me more than what I am paying.I have proof to show it to. Im still waiting on my plates for my car. Im tired of calling I want in person I try to with everybody I wrote it just doesnt stop. I really need this corrected. Thank you.

  Customer Answer

  Date: 03/03/2025

  I still am waiting on plates for my car I dont want the service contract because I dont want to deal with them anymore thank you and sorry 

  

  Business Response

  Date: 03/04/2025

  We would like to apologize for the inconvenience caused. We canceled the Gap the very first day of delivery, the check was received by ************ in February 15th but they didnt cash it and they asked us to cancel that one and send a new one. We are sending the new one today 3/4, it will get to ************ tomorrow 3/5. Tracking#: 772472841114
  Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/04/2025

  They have called me from the dealership supposedly theyre working with me. I will keep you posted. Thank you ****** *****. Call me if you have any questions. ************. Thank you again.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  They have called me from the dealership supposedly theyre working with me. I will keep you posted. Thank you ****** *****. Call me if you have any questions. ************. Thank you again.
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/12/2025

  I like to know whats going on with my case I still havent gotten my manner resolved. I havent gotten my plates. This is nothing but problems. I dont understand why it should take so long to get plates for my car you know Ive asked them to help me out Im just getting the runaround nothings happening you know I mean I dont know what to tell you. I really need a hand here and help Thank you ****** ***** ************.

  

  Business Response

  Date: 03/13/2025

  To the BBB. We cancelled the Gap, sent a check to ** Financial for the full amount, GM collected it and applied it. At this point we've done everything in our hands to assist. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/13/2025

  My issue has not ended. I have not received my plates for my car. Im getting the runaround. It is not fair. I thought you guys could help me. I havent even received a phone call from your office. I dont understand whats going on. How is a person supposed to be represented if we cant even Protect them for situations that should never be put in this way please call me ****** ***** ************ thank you. 

  

  Business Response

  Date: 03/18/2025

  To the BBB. Several members of our team have been in touch with the customer. Several temporary solutions were offered but the customer wanted to wait for the plate to arrive. We will receive the plate on Friday 3/21 and will send it expedited to him. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/20/2025

  I am still waiting on plates for my car I been getting the run around still it been over 2 months to get plates?

   

   

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23011424
  
  I am still waiting on plates for my car I been getting the run around still it been over 2 months to get plates?
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/24/2025

  To the BBB. New York is having delays on the plate processing, according to their latest update we will receive the plate on March 28th. As per the customer's request, once we receive it we will let him know, since the customer wants to pick it up at the dealership. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/27/2025

  Yeah, theyre good to charge me money for it and say its out of their hands but why should I have to wait and pay all this money? I paid 1000 bucks for it can you please help me out because I dont see anything getting done

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23011424
  
  Yeah, theyre good to charge me money for it and say its out of their hands but why should I have to wait and pay all this money? I paid 1000 bucks for it can you please help me out because I dont see anything getting done

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/28/2025

  Look Im been calling emailing and all that not one time is everybody called me or the owner of somebody to give me compensation of the cost or whatever of the time and effort to call me and tell me and call me and let me know whats going on they shouldve just gave me temporary plates and I couldve took care of it in ******** myself. I just dont understand why I was charged and its still over three months and it still hasnt been done. They have my number they have my email we can talk, but nobody wants to do that.

  

  Business Response

  Date: 04/02/2025

  To the BBB. Our Accounting team was in touch with the customer throughout the process. As per the customer request he wanted to pick the plate up at the dealership. As stated, ******** is having delays on the plate processing. At this point, we have done everything within our capacity and will take no further action. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 04/04/2025

  We definitely have been in touch with the customer. We had also offered early on in the process to provide him with Florida plates and he could get them exchanged when he returned to ** and he declined. The tag agency in ** had given us an estimated completion date of March 28th but we have no control over that, it is not on our hands. We got an update today 4/4 from the agency that they are sending us the plates today via ***** and should be arriving on Monday 4/7. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 04/07/2025

  Still no plates I had asked them to give us the company that they deal with. Im paying a lot of money for and they still havent gotten me the plates. Its already heading to four months if I get any tickets or anything like that, they will be held responsible. I cant deal with this childish play. Its very unprofessional and all that I dont know whats going on

  

  Business Response

  Date: 04/07/2025

  We just received the ***** with the plate for Mr. ****** Were reaching out to him now to see if we ***** to him or if hes local and wants to pick them up. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23011424
  
  Still no plates I had asked them to give us the company that they deal with. Im paying a lot of money for and they still havent gotten me the plates. Its already heading to four months if I get any tickets or anything like that, they will be held responsible. I cant deal with this childish play. Its very unprofessional and all that I dont know whats going on

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/08/2025

  We just received the ***** with the plate for Mr. ****** Were reaching out to him now to see if we ***** to him or if hes local and wants to pick them up. Sincerely, Bomnin Customer Support Team. ************************************************************

  Customer Answer

  Date: 04/08/2025

  Well, have to back-and-forth. I finally got the plates. I wanna thank you guys for your help and support ****** ***** thank you very much again its finally done.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  Well, have to back-and-forth. I finally got the plates. I wanna thank you guys for your help and support ****** ***** thank you very much again its finally done.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/08/2025

  To the BBB. The customer already received the plates. Sincerely, Bomnin Customer Support Team. **********************************

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 01/22/2025 Amount paid: $12,000.On January 22nd, 2025, my brother and I purchased a car from this dealership. When we were in the process of purchasing the car the salesman ****** stated that the only thing needing to be fixed on the car was the spark plugs being changed. After finishing the transaction and waiting for the car to be ready to be driven off the lot, the car was ready per the dealership, ****** the salesman, and the service department. After driving off the light, the maintenance light came on. After turning the vehicle on and off, the check engine light came on. We took the car to a local diagnostic center where they stated the turbo boost system of the car was out of service and needed to be fixed. We contacted the dealership and ****** and they stated to bring the car in the next day to be fixed. We took the car back to the dealership, the first thing the next morning. We waited there for a few hours and they told us they couldnt fix the car today because there was a part missing that they needed to order. It has been 21 days and we have been given the run around about the car. Workers at this dealership have been sending our calls to voice mail and refusing to help us after they have told us we will be helped and the car will be fixed. They told us there was not a major issue with the car to persuade us to buy it, knowing there was actually a major issue with the car. We would like nothing other than the car to be fixed and for it to be driving and serving us properly after we paid $12,000 cash for the car and was ensured it was a reliable, working vehicle.

  

  Business Response

  Date: 02/21/2025

  We would like to sincerely apologize for the frustration and inconvenience caused to the customer. The vehicle was sold and brought to us for repair two times. We are working on getting the car back to the customer as soon as possible. Our Sales Manager **** ****** is in daily communication with the customer. We will keep Mr. ***** posted on the process. Sincerely, Bomnin Customer Support Team. ************************************************************
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/30/2025 I, ******* ******* signed all necessary paperwork to purchase a silver 2016 *** 328i (VIN: *****************) from the Bomnin Chevrolet of West Kendall Pre-Owned Dealership. I agreed to finance the car and paid a down payment of $3,000.00 to the dealership. At the end of the transaction as a gesture of good faith, the salesman ****** ****** took the car to fill the gas tank before relinquishing the vehicle to me. When ****** returned, the BRAKE and ABS malfunction lights were illuminated on the dashboard, and the Chassis Stabilization Malfunction warning was displayed on the vehicle's infotainment screen. ****** stated that his sales manager was not comfortable with me leaving the dealership with the car and they would bring the vehicle to the service station on the property to diagnose the problem and make the necessary repairs. Today's date is 02/04/2025. Five (5) days have passed since I signed for the car and I have no update as to the progress of the repair. I am filing this report with the intended resolution being a written document from the sales manager stating why the repairs have taken five days to complete, and the immediate delivery of the vehicle to my address.

  

  Business Response

  Date: 02/07/2025

  To the BBB. This vehicle was delivered to the customers home on 2/5/2025, we had been in communication with the customer daily since the day he purchased it by phone and text message. The delay was a wait on parts which were all delivered late on 2/4/2025. Our Service Director ***** ****** got of the phone with Mr. ******* today and he confirmed everything is fine with the vehicle he's happy with the outcome. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On date 01/16/2025 i took my Vehicle to Bomnin Chevrolet West Kendall with Service Advisor ********** *****, on my original scheduled service note i did mention that i have a very bad exhaust fumes and smell coming into the cabin and other noises while driving the vehicle, the service advisor recommended to leave the vehicle for further inspection, one my battery was completely shut which i did allow confirm to work on that and to pay for it, after 5 days i called the service department asking for any updates on my car Mr. ***** thought i had already picked up the car, he also advised that my vehicle Muffler is bad and i need to replace it with cost of or over $830 which i Declined to do it because i know for fact that the problem is not or near the mufflers, i took my car to a certified exhaust and muffler shop to diagnose my issue they showed me a complete other issues than what Bomnin service department recommended, i opened a case with ***** @ GM customer service about this haven't had an answer, tried to call and speak with Bomnin Chevrolet west Kendall service managers named ***** and ****** left numerous amount of messages to call me back for a very serious manner still NO ANSWER,My vehicle is NOT SAFE TO OPARATE (Health Hazard) because its releasing a huge amounts of carbon monoxide gases up in the cabin and this problem getting worse and worse by the day, the service department did not properly diagnose my vehicle the right way, i do have other issues specifically with that dealer, also one of the service workers was not fully doing his job while working on my car watching inappropriate adult videos during serving my ****** Vehicle been to the service department for the same exhaust issues where the exhaust clamp breaks and holes in the flex pipe, last invoice #CTCS989485 special order for flex pipe which was fixed before, THIS VEHICLE IS A LEMON for continually having same issues back to back.

  

  Business Response

  Date: 02/05/2025

  We would like to sincerely apologize for the frustration and inconvenience caused to the customer. Our Service Director ***** ****** reached out to him. We ordered the parts needed for his vehicle, once they get to the dealership next week we will reach out to him to have it installed. We will keep Mr. ********** posted on the process. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau: 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was purchased 18 months ago and I took it to the ****** complaining about some issues engine smoking ,stuttering electrical and the ****** gave back the car telling me it had no problems I then had a personal mechanic take a look at it and he found oil in the engine air intake then took it to another ****** complain about the smoke and the same issues that I was having and they confirmed that what I was complaining about was accurate and that my car needed a new motor then the purchasing ****** asked for the vehicle back and they keep telling me there's nothing wrong with the car but I have written proof from the first ****** I took it to of their diagnose and purchasing ****** does not want to call the warranty on what the other ****** found they're telling me they have nothing to say to the warranty I don't know what else to do this has been going on for a month and I get no response except for that there's nothing wrong with my vehicle all I want for them is to check everything that the ****** prior to them getting the car back said that was wrong with my car I pay for the vehicle in the warranty and I don't feel like I'm getting taken care of fairly as a customer

  

  Business Response

  Date: 01/30/2025

  Our Service Operations Director **** ****** spoke to the customer, and we are taking care of the concerns. The only one he will need to come back for is for the oil consumption concern as he will have to drive the unit for ***** miles so we can reevaluate. He is aware of this and was satisfied with the conversation and steps taken to handle the concern. The parts needed for this repairs should be in by tomorrow and the vehicle should be ready by tomorrow afternoon if all goes as planned. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22870588
  
  I am rejecting this response because:
  I feel they only started repairs after speaking to BBB this has been ongoing for a month and nothing was being done until then,I do appreciate the efforts of **** ****** for the repairs being done but it took him to get involved and the BBB I am 80% satisfied but I strongly believe my engine has an issue but I am willing to give it a chance and run the vehicle for 2000 miles to check the oil consumption I just want to make sure all this is documented incase my engine does fail. Thank you for your efforts 

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/05/2025

  To the BBB. Our Service Operations Director **** ****** spoke to the customer late in the afternoon yesterday and he let him know that his car was ready. He also let him know that we replaced the valve covers on his engine as a courtesy to him because they are not covered by the extended warranty. This was more than likely the cause of the engine oil consumption he was experiencing. We also noted that if in the future we do see any oil consumption we will honor replacing the engine while still under the extended warranty coverage. At this point as he mentioned to him his engine is solid, passed the compression test, and is working as per manufacture design.
  **** ****** also mentioned that we did see some sludge build up on the valve covers and that this could either be from long oil change intervals or the quality of oil they are using. The customer stated he does his oil change every ***** miles so he mentioned it might be the quality of oil being used by the shops he has been performing the oil changes. 
  As **** ****** mentioned to him, he personally drove the vehicle again after all repairs were done yesterday and it is driving as per design. Sincerely, Bomnin Customer Support Team. **********************************

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new 2024 Tahoe ** on 12/4/24 from this dealer. We relied on the salesperson's verbal confirmation of the vehicle having a front camera as witnessed by all parties inside the car to make the purchase decision. Upon getting home and spending half the next day researching to try to set up camera since salesperson did not provide us with a walk round and contacting him to find out it didnt have one. Then to tell us he never told us this. To finding the car had scratches, rusted bolts, missing tire pressure cap, rugged edge rim and no windshield wiper fluid. We contacted the CEO, owner and **. GM, ****** responded very unprofessional speaking to us in front of others as we could hear them speaking. To witnessing salespeople vaping in the dealership. And now we not only not have a front camera but are being intimidated to pay an additional $20,000 to $25,000 for these feature and he is proposing a top of the line replacement of which he is expecting us to pay this difference when we were lied too in order for us to make the purchase. There has to be another solution and way to help loyal customers.

  

  Business Response

  Date: 01/03/2025

  To the BBB. Our team spoke with the customers, they are coming next Monday 1/6, we found a solution for them, a 2025 ***** Tahoe with the options they need, we are going to cancel the previous deal and do a new deal in the 2025 ***********. We will provide an update after we review the deal with the customers. Sincerely, ********************** Customer Support Team. **********************************

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22710007
  
  I am rejecting this response because:

  We did speak with the dealership, however, their resolution after we researched and review is not fair to us the customers and victims of being told the car had a front camera and negotiated and agreed on purchase price based on that information.

  Their resolution requires us to put an additional $4,000 which we did not anticipate and another hard credit hit on our credit.  Plus no assurance of rates or that the monthly payments would remain the same.

  Dealership is not assisting us in any way and this was their salespersons negligence and sales skills since he knew we would not purchase without the front camera; hence no deal for him.

  Please help us.  We are only asking for what we were told the vehicle had and immediately reached out to the salesperson, dealer and ** for help.

  Sincerely,
  
  ***** And ***** ********

  

  Business Response

  Date: 01/07/2025

  To the BBB. The customer didn't visit our dealership yesterday Monday 1/6. We are fully committed to resolving this matter amicably and review the option we offered, a 2025 ***** Tahoe with the options they need, cancelling the previous deal. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 01/08/2025

  To the BBB. The customer didn't visit our dealership yesterday Monday 1/6. We are fully committed to resolving this matter amicably and review the option we offered, a 2025 ***** Tahoe with the options they need, cancelling the previous deal. Sincerely, Bomnin Customer Support Team. ************************************************************

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22710007
  
  I am rejecting this response because:  As I previously explained, the dealership did contact us while we were on vacation last week and advised that we would need to go into the dealership on 1/6, however, we are all sick at home and could not make it.  We have medical notices in case you need as proof.  Additionally, we have already wasted so much time and energy over this situation and honestly do not want to continue to waste our time.  Our time is money as we both work full time and are parents to young children.   

  The dealer's solution to cancel the pre-arranged and negotiated deal on our current Tahoe which we made and agreed based on the notion that it had the front camera which it did not; is just not to our advantage.   Our credit would need to be pulled again as a hard hit which will impact our beacon yet again.  Neither our current monthly payments nor percentage are guaranteed to stay the same- which will also affect us negatively.  Additionally, they are asking us for an additional $4,000 out of pocket which we had not anticipated when we made the first deal.  How is this fair to us the customers and victims of a purposeful deceit?  The salesperson knew clearly that we would not have purchased the vehicle if he would have advised us that it did not have the front camera, which is why we specifically asked him about this. It truly feels that the dealership is responding here as if they want to help but seems to just want to hurt us more as customers and continue to benefit from our unfortunate and deceitful situation.   

  Again, all we want is what we were told our current Tahoe had- a front camera which is how we negotiated and agreed on the sales price and financing terms.  To start this process all over and waste more time and incur additional costs and aggravation is just not right!  Having to go to dealership and possibly encounter the salesperson which has already harassed us with text messages (saved and happy to share if needed) due to the survey we completed on his assistance with our purchase is putting us also at risk.

  There has to be a better and plausible solution to make this right!  Please help us.

  
  Sincerely,
  
  ***** And ***** ********

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new corvette cash and when I looked for the title with state of Florida it says a lien was on it. I called the dealership and the receptionist ********* transferred me to a sales person that kept me on hold then hung up. I called back and spoke to her and said please get a manager and don't just transfer me and she said ok, place on hold no music and then after 5 min hung up on me, I kept calling and she would not answer and just transfer to service ***** I then called back and pressed 1 for sales and spoke to ****, and 3 other sales people that just transferred me to ********* and she kept transferring it to service and refused to answer the phone. after the 20th time I finally got in touch with the finance manager that did the deal and he called the office manager to see what's going on. I've worked at a dealership for over 20 years and never been treated so bad by an employee. a lot of the employees there aren't helpful and just do care about customer service. ********* should be in customer service the way she has conducted herself. every sales manager I spoke to also says they cant get or even transfer to a manager cause they aren't allowed to. seem like the sales manager and GM don't like to provide good customer service either. I'm sure I'm not the only one having these type of issues with this dealership. i also had an issue with them refunding me my deposit for the car and had to call multiple times even to have the cashier tell me they don't have any paperwork on file for my refund. they did end up refunding me the deposit after having to call them over and over

  

  Business Response

  Date: 01/02/2025

  To the BBB. We spoke with this customer and handled his request back on December 2024. Hes satisfied with the resolution which was offered to him the same day the phone calls took place. Sincerely, Bomnin Customer Support Team. **********************************

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -August 16 2024 Called Bomnin Chevrolet due to my truck saying need engine/transmission service do not drive.Bomnin said no problem sending tow truck.-August 20 2024 I called Bomnin Chevrolet services to inquire about my truck status Bomnin Chevrolet service advisor informs me they have not had a chance to diagnose my vehicle. Will call me later in the day. I received a return call.i was advised my truck needed a battery at a very high cost of ******. The service advisor asked do you want to continue. I give him the ok.I kept calling all week they avoided my calls and never returned my call.-August 27 2024 I finally get in contact with my service advisor. He he has bad news starter needs to be replaced,not covered and will be an additional *******.I asked if they offered a payment plan. Yes and he made sure I was approved the total of 1800. 9/2 A week later it's the waterpump under ************ will be up in running 9/9 .still not finished need more time. 9/13 I went to the dealership to pick up truck ,they could not locate my truck.when they did it was discovered the work was not even started. I was promised by service manager.he will personally make sure my truck will be done 9/17. They called said we will pick you up truck is ready.while waiting for ride, I received text from my truck which occurred due to them starting truck.text alerted me that the engine and transmission needs service *attached text.I asked to see my truck,the response I received was how much do you owe us.I did not get a bill,was told hold on be right back.comes with a verbal amount of ******* .no itemized bill.I informed him I was being put on a payment plan.,his response was we don't offer a payment plan.I was demanded to pay ******* on the spot or no ******** itemized bill.I asked for a ride the said no *** we can not give you a ride.Upon writing this 9/20 I have not heard from Bomnin Chevrolet. With any solution

  

  Business Response

  Date: 12/02/2024

  Mr. ****** dropped his vehicle at our dealership 08/16/2024 with ***** miles for the following concerns:
  - Check engine light
  - Engine would not start
  - Cooling fans would not turn on
  - Engine overheats
  We diagnosed the vehicle and created an estimate. The car was out of warranty already. Customer approved the repairs.
  On 09/18/2024, our advisor called Mr. ****** to deliver the car and collect the amount approved. Mr. ****** told us he did not have money to pay and applied to ******. The company declined Mr. ******* request, and he left. 
  On 11/08/2024 a financial institution brought legal paperwork to repo the vehicle. That company paid for the  repair order and took the vehicle.
  Sincerely, Bomnin Customer Support Team. **********************************

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Searching for a vehicle online on 11/16/24, I found a specific new vehicle that I was looking for at a good price. I called and spoke with a dealership representative who confirmed that the vehicle was on site, available, and at the advertised price. I told him that I wanted the vehicle but lived across the state (approximately 2.5 hours away). I reiterated that I want that specific car with the options listed at that price before spending the time to drive over. He confirmed, and said that he was holding the keys for me until I got there. Upon arrival, I was told that the representative did not work with customers directly. So a sales person was assigned to me. He looked up the Stock # from the summary that I had printed from the website and said it was not in the system. He went to the front desk, and she confirmed that it was not there. We went to his manager who said that the vehicle is in transit and is scheduled to arrive next month. He showed me a printed GPS map coming from ******. I told him that I would like to go ahead and buy or at least put down a deposit for the vehicle, and I will come back to pick it up when it arrives. He went back to his manager and when he returned, said that someone must have already bought it. It is no longer listed online. So, in the 15 minutes I was there the vehicle went from holding the key, to unknown where-abouts, to in transit, to sold and unlisted. However, they had many more vehicles that cost more with fewer options. It is clear to me now that this car dealership was falsely advertising by pulling a bait and switch. The false advertising and lying about holding the keys is a ploy to get people in the door and try to sell them something else. I wasted over 5 hours of my day, a tank of gas, and a lot of frustration over these tactics. It is wrong and should be stopped. Please see the attached advertisement page with VIN, description, and Stock #.

  

  Business Response

  Date: 11/19/2024

  We would like to sincerely apologize for the frustration and inconvenience caused to the customer. The vehicle in question was in transit and had already been reserved by another customer with a deposit, which led to some miscommunication. To resolve the situation, our General Sales Manager personally reached out to the customer and offered an alternativea new 2025 model currently en route to our dealership. We have agreed to hold this vehicle specifically for the customer. After discussing the details, the customer is now satisfied with the arrangement and the terms. We will continue to keep the customer informed on the status of the vehicle as it arrives. Our team is committed to providing excellent service and ensuring a positive experience. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22565675
  
  I am rejecting this response because:

  A representative from the company called me, apologized for the inconvenience, and said that the employee would be spoken to about his actions.  He said that he would like to make it right by verbally offering a 2025 version of the same truck with all the same extras for the same price as the 2024 that was advertised.  The vehicle is in transport but would be held for me.  I agreed and asked for the offer in writing.  I received the new written offer, but it was not the same as the previous offer - it was about $10,000 higher still.  I informed the representative of the discrepancy, and he responded that he had to add all the extras on to the final price.  I sent an attachment showing that the previous advertisement had all the add-ons and packages added before the final price. I have not heard back from him.  Please see the two attachments of the before offer and after offer.  
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 12/02/2024

  To the BBB. We are offering the customer the same price on a 2025 model, even without qualifying for incentives such as a trade-in allowance. Accessories, tags, and fees are additional. We're offering the new vehicle with $7,000 on discounts even with the customer not qualifying for the trade in allowance. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22565675
  
  I am rejecting this response because:

  I see and the BBB sees what you are offering - it is listed on your website.  You are offering the vehicle for $10,783.43 more (before taxes) than your original advertisement.  This is why I have a complaint for false advertising. I have submitted attachments for the listings of both.  You are not trying to rectify anything.  I reject this offer, and I am not satisfied with your response.  
  

  Original Advertisement  $51,430.00 (after everything but taxes)

  New Advertised Offer    $62,213.43 (after everything but taxes)

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The $90K, Chevrolet Silverado VIN #***************** (purchased less than 1 yr ago) has been at Bomnin Chevrolet of West Kendall since 10/18/24 and the dealership **************** Rep ***** ****, *********** manager ***** and the General Manager (name unknown because they refuse to pass a message) We are going on 3 weeks now. I have picture proof of the amount of calls to the ************************* as proof. Also contacted ************** to make them aware of the situation and this is a while other complaint. They are just as bad or worse. Zero customer service. Its unfortunate that we are contracted to make payments on this vehicle and the dealership isn't being held responsible for its own product and can not stand behind what the problem is. All the while, financially ($990.00 monthly) we are responsible for a vehicle that has malfunctioned with less than 1 yr at ownership and the dealership refuses to recognize what the problem seems to be. I would appreciate if you can take the time to contact the dealership to identify what is the cause or problems so that we as consumers can make the proper assessments on how to proceed.**************** goes a long way.

  

  Business Response

  Date: 11/05/2024

  We apologize for the frustration and inconvenience caused. Our Service Director ***** ****** spoke with the customer. The part needed for the repairs came in today we are hoping to get it done by tomorrow 11/6. The part was on back order. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22513036
  
  I am rejecting this response because:

  I am due monetary damages caused by your logistics, miscommunication of work product. Mr ****** did not get involved until a day before the vechicle was finally released. I will have to result to adjudication as my lawyer is aware of the situation.

  Sincerely,
  
  **** *****

  

  Business Response

  Date: 11/15/2024

  To the BBB. Our Service Director ***** ****** reached out to the customer and spoke to him in reference to his reimbursement request. We're involving ** and trying to get assistance on the case, we will keep the customer posted. Sincerely, ********************** Customer Support Team. **********************************

  

  Business Response

  Date: 11/21/2024

  To the BBB. The case consists of a warranty concern under the manufacture. We sent the information provided to us by the customer to ************** for their consideration and it was denied by them. At this point we've done everything in our hands to assist. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22513036
  
  I hereby formally reject the response provided, as it is evident that no correspondence was sent to ** on my behalf. I request a detailed account of what was communicated along with verifiable proof of such actions. Failure to meet my demands may necessitate arbitration proceedings to resolve this matter.
  
  Sincerely,
  
  **** *****