ComplaintsforBraman Motors, Inc.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 *** 540i (vin *****************) from Braman BMW in *************** in June of 2021. That vehicle was traded in to Braman BMW in Miami for a 2024 *** M850i. I subsequently submitted a *** cancellation request via the *** Financial Services cancellation department **************************************** They advised me that the *** cancellation was processed, and the selling dealer will issue a refund. The selling dealership, Braman BMW in ***************, has been ignoring all written requests to issue the *** insurance refund. Furthermore, calls to their finance department have gone unreturned.

  Customer response

  05/30/2024

  Update as of 05/30/24 at 2:14PM - I did manage to speak to a ************************* today who is a business manager at the dealership. He seems willing to assist and I am hoping he does. If you would like to close this complaint, that would be acceptable with me. My apologies but I made contact with him after I placed the complaint. 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 17, 2022 i took my car to Braman BMW for an oil change and the next day something happened to the the coolant to much pressure car overheated . Braman said it was a coincidence and took zero responsibility .. we towed it to south motors where it was fixed Last week SAME Thing happened took car for oil change , next day car overheated car got towed to Braman and again the coolant exploded and now they say the car needs a new engine they are saying both times was pure coincidence and they need are not taking responsibility they are trying to sell me a new car and rollover a $15K loss im soo upsetmy insurance company says thats not covered and o need to file a claim with their Garage Keepers policy please contact them to fix and deliver my car as they killed my engine when i went in for an oil chance TWICE ( last week and in 10/2022. please advice thanks

  

  Business response

  05/15/2024

  When the customer initially came in for an oil change, the dealership informed him that his vehicle reported that it was in need of engine coolant and had been in need of coolant for 1800 miles before he brought the vehicle in for service.  The dealership showed the customer that there were several leaks in his cooling system and recommended repairs.  The customer declined all repairs.  When the customer brought his vehicle into service for the second time, the vehicle's fault code history showed that the vehicle had notified the customer to stop driving the vehicle due to overheating.  According to the vehicle's onboard computer, despite being told to stop driving, the customer continued to drive the vehicle until it stopped running.  The customer was aware of the issues with the cooling system and declined to have them corrected.  The customer's complaint is in no way related to the oil change performed by the dealership. 

• Initial Complaint

  03/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought 2024 ******* **** from Braman Miami September of 2023. Since the purchase the car has had two major malfunctions that deemed it unsafe to drive. The second time the malfunction happened we brought the car to the dealer on January 10th. Since then, we have had no calls/emails teling us what is going on with the car. We have to chase the service center for the explanation. The car has been in service for 51 days. They gave us a courtesy vehicle - Huyndai Santa Fe, which is an inferior model to ******** However, we continue paying the price for ******** We contacted the ******* ******* Manufacturer and they promised to take on the case and help us find a resolution, since that call we have left 3 messages and ***** returns our call.When we purchased ******* we were promised a Consierge level service. We have had NO customer service whatsover. Because of the continuous malfunctions, the lack of ***************** communication and explanation of what is going on with my vehicle, from both Braman Miami and ******* ******** I, as a mother of two, do not find that the ******* ** 70 is safe to drive, I do not find ******* ******* or Braman Miami transparent or trustworthy businesses to deal with. I seek a resolution and the only one here is that the Braman Miami or ******* buy the car back from us and compensate the money we paid for the 51 days (to date) that the cas has been in services.

  

  Business response

  03/18/2024

  We are advised that the dealership has been communicating with the customer regarding the status of the repairs to the vehicle.  As it is the manufacturer that provides the warranty on a new vehicle, the customer should direct any requests to buy back the vehicle to the manufacturer, Genesis **********

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my Mini ****** to your shop on December 18, 2023, for a diagnostic due to misfiring issues. After patiently waiting for a week, I received the diagnostic report, indicating misfires in all cylinders and an oil leakage. The recommendation was to replace the outdated spark plugs and ignition coils before proceeding with further diagnostics. i told to the representative that i replaced the ignition coils and spark plugs on January 5, 2023,and present he receipt, I inquired whether the technician had checked the gas pump or the timing chain. To my surprise, I was informed that the shop focused solely on repairing the oil leak and replacing the spark plugs and ignition coils, with no additional diagnostic checks performed. the misfire issue persists, indicating that the problem does not lie with the ignition coils or spark plugs, as initially suggested. Despite the significant charge of $374, I find myself in the same predicament with an unresolved issue.I am writing to express my dissatisfaction with the service provided. I believe that a comprehensive diagnostic should have been conducted initially to identify all potential issues related to the misfiring. The lack of a thorough examination, coupled with the subsequent charge, has left me dissatisfied with the overall service experience.Irequest a full refund for the $374 charge, as the service provided did not meet my expectations or address the underlying issue with my Mini ******. I trust that your shop values customer satisfaction and is willing to rectify this situation promptly.

  

  Business response

  01/28/2024

  The dealership stands behind its diagnosis.    We are advised that the coils that the customer had installed by an independent repair facility were outdated and may be causing some of the problems the customer is experiencing.  There were other service issues that were discovered and discussed with the customer.  The estimate that was provided to the customer is correct.  Finally, before any work was done to the vehicle, the customer authorized  the charge of $350 plus tax for the diagnosis.  See attached signed Repair Order.  The dealership did exactly what the customer requested. 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a vehicle from this dealership. The salesman sent us pictures of the car from far away and guaranteed us that the car was mint. We wired the company the money and they arranged shipping with their shipper. When the car showed up and it was pulled off the trailer. I immediately started crying when I seen how awful the car was. It looked like it was attacked by a bear it had damaged to several parts of the vehicle including Windshield. We immediately called the salesman and we refused shipment of the car. The salesman called management and then through text assured us that if we took the car to a company capable of doing the repairs on this very high end car they would get it taken care of immediately. We spent 3 months taking it to numerous places that refused to work on it because the damage was so extensive. We the. Reached back out to the dealership and they said they would contact places local to get it repaired they also denied their request. After putting **** miles on the vehicle ONLY driving it to get estimates never actually being able to enjoy the luxury convertible because I'm embarrassed to be seen in a vehicle that looks cheap like we are unable to fix it. We finally find a company an hour away that quoted juat the body damage and not the plastic from the dealership or the window that was deemed by highway patrol to be received from them in a damaged needs replaced condition. We told the dealership it has been such a nightmare with then that if they covered the damaged paint in the amount of **** then we would cover the additional damage at the dealership that came out to $1800. The shipper had provided us with HD pictures of all of the damage before the car was loaded and we showed them the text messages with the salesman saying the car was excellent no damage whatsoever. We contacted our attorney immediately who left his office and came to take pictures of the vehicle as well as get a statement from the drivers and get copies of their pictures.

  

  Business response

  12/20/2023

  The dealership is unable to locate a customer by this name.  Please provide additional information and verify that you purchased the vehicle from Braman Motors in Miami.

  Customer response

  12/27/2023

  Included is correspondence from the dealership along with their shipping invoice to our residence. Funny how they can't find the order for an ****** dollar car but offered 500 then offered **** then stopped responding. 

  

  Business response

  01/10/2024

  The dealership has been in contact with the customer and is attempting to resolve the complaint.

  Customer response

  01/30/2024

  We received a call and agreed on a settlement but in this companies true fashion we DID NOT receive the $2800 we agreed on. How is this company A+ with the BBB? I have never seen a company rack up so many 1 star reviews and complaints. I was almost tempted to give the company another shot on another vehicle after the phone call but after another month of being ghosted I'll never even consider a vehicle from this company. 

  Customer response

  01/30/2024

   
  Complaint: 21028341
  
  We received a call and agreed on a settlement but in this companies true fashion we DID NOT receive the $2800 we agreed on. How is this company A+ with the BBB? I have never seen a company rack up so many 1 star reviews and complaints. I was almost tempted to give the company another shot on another vehicle after the phone call but after another month of being ghosted I'll never even consider a vehicle from this company.
  
  Sincerely,
  
  ***********************

  

  Business response

  01/30/2024

  Respectfully, the dealership has been trying to contact this customer to arrange a time to pick up the check.  The dealership did agree to a resolution with the customer but the customer will not return a phone call.  All the customer has to do is let the dealership know when they will be in to pick up the check.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Feb 2023 took my car in for a serpentine belt to be changed ended up with two oil leaks and evap for ac as well. Got everything done pick up my vehicle check engine light still on. They keep again tell me its oil pressure sensor and Dtml pump. I take it to other shop we put the 20 dollar sensor on and the dtml pump is fine no codes Then a month ltr the car in low power mode and upon checking vehicle there is no oring on the oil filter housing that was put on and oil is everywhere causing belt to snap tearing wiring harness and oil in sensors and no one every responds to any of voicemails Ive left including the service mgr phone and so I change the belt sensors and solder wires and 6 weeks gone by and have to call **************** to say hey why dont they respond to voicemails and then next day service mgr answers phone after hearing from headquarters. Then he says send him photos and he will move car back over bc Ive got it at whole other shop now and then I call him back and he doesnt answer again for three weeks then tells me he will get back to me. Never does. Other shop says he will start charging storage then I get text saying bank has vehicle bc he put storage lien on my car fans tge man deserves storage at Braman expense and then I cant get appt with gm then I get mgmt office and now its two days befire auto auction and the sales director calls me saying car is running in video I sent him where car is not running ! Total joke. Braman bmw Miami. Do not go there. I think owner is lovely individual with purest of intentions and his staff are evil garbage cans who literally enjoy being terrible individuals !

  

  Business response

  11/14/2023

  We are advised that when the customer first brought her vehicle in for service, in addition to the serpentine belt several oil leaks were identified and pointed out to the customer, and she declined to have those leaks repaired.  The customer then claims that the oil leak in her vehicle, five months later, was caused by the dealership leaving off an O-ring on the oil filter housing rather than the existing leaks that were identified in February.  Rather than bringing the vehicle back to the dealership in order that the dealership could inspect and verify that there was no O-ring, the customer brought the vehicle to an independent repair shop who made unknown repairs.  The dealership informed the customer that it stands behind all work done on its customers' vehicles and had ********************* brought the vehicle back to the dealership right away the dealership could have determined whether or not there was a faulty repair and corrected the issue at that time.  

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 7,2023 a credit application was filled out for ROLLS-**************** P , submitted as evidence of an inquiry is reflective through the 3 major credit reporting agencies. The finance manager at the Rolls ***** store in WPB said he was going to send the credit application over to their attorneys at the Miami location. Every day , we reach out to the dealership, explain the situation they say they will reach out to the Palm Beach store and NOBODY has yet to reach out. We were advised the banks said we needed 10% and we were in agreement with that.The dealership is not in compliance as no credit no adverse action letter was mailed. Dealer seems to have taken adverse action and is not wanting to sell a vehicle after credit application was accepted and submitted. Dealership has mishandled guaranteed approved credit application. The dealership and its agents within have failed to excersise the grave responsibility that was given to them. I have remained patient after waiting over 60 days to hear back about my credit approval or anything for the matter. The dealership has violated my person by holding my securities, mishandling customers credit application, obstruction of securities, conspiracy to comitt security fraud, identity theft. Several attempts to reach ***************************, the ** of BRAMAN MOTORS -PALM BEACH have been unsuccessful. Voice messages to his assistant ****** have also been unsuccessful. I demand a call back today with answers to my credit application and my approval.

  

  Business response

  11/02/2023

  The dealership has reached out to the consumer to discuss this complaint.  The dealership explained that the dealership does not make credit decisions.  The dealership sends credit applications to third party lenders who make their own credit determination.  The consumer was provided with contact information for Rolls *************** Services so he could discuss his concern directly with the lender.  

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently leased a car from Braman Cadillac I realized after the fact that I sold me a 7-year contract on a 3- year lease. When I called Braman Cadillac I was told JM&A would not allow me to cancel the warranty. I was sold a service contract 4- year beyond my lease. Obviously dishonest and deceptive. I have attempted contacting the ** without success. I also filed a written complaint with the warranty company.

  

  Business response

  11/17/2023

  We are advised that the product the customer is requesting to be canceled is a paint protection product that was added to the vehicle prior to the customer's purchase and cannot be removed.  

  Customer response

  11/17/2023

   
  Complaint: 20745053
  
  I am rejecting this response because: It would be fair for the business to refund me four years of the seven year contract Being that I leased the car for 36 months granted. I should've read it more carefully I thought I was dealing with a repeatable company That wouldn't take advantage of me. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I live in ********* and found a 2016 Lexus IS300 on Autotrader from Braman. I spoke with ***** and him and I came to an agreed upon price should I fly out and decide to purchase the car. In order to hold the vehicle management asked for a deposit so that they could hold it until review and purchase so noone else could buy it out from under myself. I flew out ASAP to make sure they didn't have to hold it long and lose out on potential customers. Upon arrival the vehicle had some clear damage, trim along the drivers side door pushed out slightly, and some white strips of sticker covering areas along the rear drivers side door. To my dismay I ended up backing out and not purchasing the car at which point they put it back out to be sold. Yet after multiple texts I have not received my deposit to hold the vehicle to be looked at. This is terrible business. All dealerships ask for a deposit to be made in order to hold a vehicle as they don't want to lose potential buyers. I flew out within a couple days to get the vehicle and it wasn't as expected. I did my due diligence and worked with the dealership to make things best for both parties yet this dealership refuses to make good on their end and refund the money. All I'm asking for is my deposit money returned. Go sell the vehicle and let me go my way. This is bad business practice

  Customer response

  09/07/2023

  The settlement amount is $1,000. The salesperson is *****. and the model involved is a 2016 Lexus IS300

  

  Business response

  09/19/2023

  We are advised that the dealership has provided the customer with his requested refund and that the matter is now resolved.  

  Customer response

  09/20/2023

   
  Complaint: 20558559
  
  I am rejecting this response because: I just now called my bank to ask about the refund and they haven't seen anything at all as far as the refunded $1,000 coming in. I also just checked my account myself and see no such refund for $1,000 or any amount at all from Braman. They can lie all they want, I have proof I never received it and it just goes to show they can't be trusted. All I asked for was a simple refund and they still can't be honest. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 30, I purchased a brand new IX 60 M *** from braman. The following day when it started raining I realize my windshield wipers dont work. I took it back to the dealership and they advise me to take it to parts and services. The part has been on backorder for weeks now, and I have not been able to drive my car. Even though I am making massive payments on it. I have went and spoke with **** the sales person, however, he was useless. Then I spoke with ******* the sales manager, who is now ignoring my calls. As well as the general manager, who was also unsuccessful nobody is willing to help me or admit that they sold me a faulty vehicle. Most likely they wanted to get the vehicle off the lot and nobody did the point of sales inspection. This is extremely inappropriate. Now I dont have a car and paying for this air ! What kind of business is this ! Definitely not sending any of my friends or family to this dealership. What a racket !

  

  Business response

  09/28/2023

  We are advised that the dealership has been in contact with the customer regarding this backorder part from *** North America.  We are further advised that the part has now been delivered to the dealership and the dealership is trying to arrange a convenient time for the part to be installed on the customer's vehicle.

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