ComplaintsforDadeland Dodge Chrysler Jeep

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car into the Jeep dealership because it blew up on the highway. Apparently there had been an open recall for defective clutches. Recall #**V-116. I was not notified that I was driving a death trap, though it was ****'s duty to notify me. Instead, I discovered the defect by being stranded and almost killed on I-95. Jeep then comes back with the proposition that my car will be out of commission for weeks, but they will not cover a rental car for more than a handful of days, even though my car is out of commission because of their defective clutch. Jeep also proposes that they will not honor the recall, but instead will charge me nearly $3000 to replace the clutch that almost killed me last week. This is a fraudulent operation. This company is a menace to consumer protection. This company is going to get someone killed. They are responsible for the defect. They should correct the defect without charge, and should provide me with an adequate rental car for as long as it takes to address their defect. I am ready and willing to speak to the press about this death trap, and about the company's unwillingness to address the mortal danger in which they have put their customers.

  Business response

  04/12/2023

  Complaint ID: ********
  
  The customer statement is clearly based on his claims regarding the manufacturer not the dealer.

  This is the first and only time this vehicle has ever been at this dealership.

  Customers service concern when he drove the vehicle into the dealership, was a shifting issue. The service department informed the customer of a recall.

  Based on our initial evaluation of his vehicle a clutch replacement is recommended which is not covered by warranty. The customer needs to pay the evaluation charges and is free to take and get a 2nd opinion from his selling dealer.

  A recall is from a manufacturer not the dealer and a dealer can only assist once a remedy and parts are available, which at this time neither are available. Customer can make a claim to the manufacturer If he has repairs done prior to recall coverage.

  Regarding the rental, as the customer stated will not cover a rental car for more than a handful of days which has passed. The customer has refused to return to the dealership or take our calls. The customer is being notified he will be responsible for charges from the rental company to the rental company.

  We have sympathy for whatever he claims his driving experience was on the highway.

  This statement below was copied from what the manufacture includes in the notice to customer.

  "WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
  If you have already experienced this specific condition and have paid to have it repaired, you
  may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3].
  Once we receive and verify the required documents, reimbursement will be sent to you within
  60 days. If you have had previous repairs performed and/or already received reimbursement,
  you may still need to have the recall repair performed.
  We apologize for any inconvenience but are sincerely concerned about your safety.Thank
  you for your attention to this important matter."
  
  Management Team
  Dadeland Dodge Chrysler Jeep Ram

  Customer response

  04/14/2023

   
  Complaint: 19911423
  
  I am rejecting this response because:

  The business has stopped responding to me. There claims that I have not returned their calls are deliberately misleading; I have insisted in writing that all communications with me be in writing. I have made that clear from the beginning. They have ignored that, because they do not wish for their failure to honor their responsibility as a jeep dealership to be preserved in a record.

  They are indeed responsible. They are responsible, because as a dealership for a jeep, they are agents of jeep. They have a responsibility, as does every dealership, to perform as the local agents of the car companies for whom they are the representative. As a jeep dealership, they have inherited the responsibility to perform the services necessary to make jeep vehicles safe for the road. They have failed in that responsibility. They have failed to address the damage caused by a manufacturing defect in a jeep car, and they are a jeep dealership, the agents who put those cars on the road. They have failed to honor a warranty, which does indeed cover the damage, because the damage was caused by the defective part, and that part, which is adjacent to the clutch disc, is indeed under warranty. They have failed in their duty of care, and have failed to offer a reasonable alternative (for example, a rental) during the time in which my car remains a death trap.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 30th, 2022 I went to Dadeland Dodge dealership to buy a car and I found a Dodge Ram 2020 **** Big Horn for an asking price of $43,991. I put down $1000 and was told my payment would come down to around $37,000. Upon having received my first bill and seeing the billing details it states that now the car total amount will be $65,263.36 which was no where near the $37,000. The paperwork and process to purchase took over 6 hours and by the time everything was done I was exhausted and did not read the fine print. Once I received the payment details I went back to the dealership but was told that there was nothing they can do. I would like to reduce the total amount of $65,263.36 to somewhere reasonable and around the amount that was promised to me on the day I went to sign the contract and purchase the vehicle. I did speak to the financial supervisor at the Dadeland Dodge location as well as try to speak with other supervisors but they advised me there is nothing that they can do in order to reduce the amount because the contract was already signed . I would appreciate any help I can get in the matter.

  Business response

  12/06/2022

  The customer appears to be calculating the total of all payments which includes anything that was purchased plus finance charges which would represent the loan reaching its maturity date. Adjustment to the contract with the Bank cannot be changed.
  Tried to reach out to customer 3 times with no answer, left message with name and number to call back.

  Thank you.

  Al

  Customer response

  12/06/2022

   
  Complaint: 18489535
  
  I am rejecting this response because: it does not settle my matter
  
  Sincerely,
  
  *****************************

  Business response

  12/07/2022

  Customer called dealership after our earlier response. Explained to customer that there is nothing that can be on our end and explained her options.

  The customer was told to re-read her contact options and decide whether to keep or cancel them. Told her funding was from the lender and that any funds would be credited back to leader and applied to her account to reduce her future balance, but that there would be no reduction in current payment. Told customer feel free to call us back for any further explanation.
  

  The customer is requesting the Dealer to adjust a banks contract which obviously cannot be done.
  

  The purchase was made in September.
  

  Thank you

  Customer response

  12/08/2022

   
  Complaint: 18489535
  
  I am rejecting this response because: it does not solve my solution 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company is very unprofessional and made me feel horrible about being Latin and refused to offer me services under my warranty that I am entitled to. They did not honor my warranty and turned me away.

  Business response

  04/08/2022

  hello  the last time this customers jeep was here was 10/2021 for services we do not have a records after of anything not covered , 

  anytime something is not covered under warranty of the vehicle is because is not a part defect, but we don't have any record

  and we will not make anyone feel horrible for being latin, most of us are latin here.

   

   

  Business response

  05/02/2022

  We made numerous attempts trying to reach Consumer: ****** *********. with the contact information we have on file to discuss exactly why there is a complaint. We have no record the visit at dealership on the date claimed. We are requesting at this point for Consumer: ****** ********* to contact our service manager ***** ****** at ************ opt 6 for service dept to resolve this problem. She can also email her at [email protected]

  Best regards

   

   

  Customer response

  05/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I have not received any messages from this company.  I have a copy of my confirmation of my reservation for the above date.  The car wasn't left due to the poor treatment that is why they have no records of the car being there.  I was very rudely treated, prejudiced against and have no desire to ever deal with this business.  I want this complaint to be part of there business history so it is on record of what type of company this is.  I have since had my car serviced at another dealership where I was treated with respect and offered every service available and not made to feel old, stupid and prejudiced against.  Shame on this company.

  
  Sincerely,
  
  ****** *********

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