Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our vehicle repaired at Dadeland Dodge Jeep, in *****, ******* back in October of 2024 At that time we were told we needed an ABS anti lock brake. In order to get the part, we needed to pay for it. We did, we paid over $300.00 in advance for the part, we were told it would be ready in November. It was not ready, and a new arrival day of January 15th was given.We escalated the problem. We were given a case number ********, and have only received emails postponing arrival date.The escalation department has not returned our numerous calls, they just say they ******* this time, there is not an arrival date. We are afraid we are putting our lives and the lives of our passengers at risk. We have not been offered a loaner vehicle, and we only have one car.Your assistance in this matter is greatly appreciated.

  Business Response

  Date: 02/04/2025

  Customer prepaid for ABS module on 10/24/************ to part number ********AD and Order number $S1024. Unfortunately, this ABS module is still on backorder with No Estimate Time of Arrival. This is understandably a situation where we have no control.

  Of course, the customer is welcome to come back to Dealership for a full refund and order will be canceled. 

  Sincerely, Mangement Team

   

  
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th my boyfriend and I were inquiring about purchasing a **** raptor pick up truck from Dadeland Dodge Chrysler Jeep (car dealership). In order to purchase the veicle we had to fly to ************* and were told on numerous occasions we would have no problem being given a reimbursement check for the plane ticket. Purchased a $528.44 plane ticket to *****, ******* through ****************** We sent proof of the ticket to ******** from the sales team, he quickly responded via text that he would reach out to his billing department for them to make us a check for the plane ticket amount of $528.44. Since then nothing has been given to us for a refund when the dealership backed out of the deal. This was such short notice only hours to boarding the plane to come to the dealership that we were unable to cancel or get a refund. Every time we call the dealership we are transferred to a reception desk to hold or get hung up on on purpose. This dealership needs to make things right by apologizing for this HUGE inconvenience and Resolve this problem by not STEALING our money for any longer. We have given them more than enough time to resolve this and still want to act like nothing was ever done wrong to us and should be utterly ashamed of themselves. Manager named ******* also spoke to me and refused to even converse with me hung up on me multiple times and will transfer my calls as well. Here are several screenshots of proof.

  Business Response

  Date: 09/11/2024

  Customer tried changing the conditions of the purchase which we did not agree with. Customer never made the purchase.

   Thank you,

  Management Team

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22261291
  
  I am rejecting this response because: I was promised multiple times by ******** in writing my plane ticket would be refunded to me via check from billing and accounting department. The dealership backed out of the deal less than 10 hours of boarding my plane to purchase a vehicle I was told you have a deal we will see you tomorrow. Please refund my ticket as you said you would and withhold your own statement.  Customer did not try to change anything last minute and in fact you all did. You also excessively try to dodge my calls and send me to voicemail and then never answer my voicemails. Also ************************* up on me yesterday after calling me a liar and rudely asking me how does my ticket have to do with the dealership. Very unprofessional might I add and I  would also like an apology from your staff. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car worth close to 120k 12/2023 since buying car Ive had to take it to dealer around 5 times because car has electrical problems and it dies leaving me stranded and in deer for my safety on the road they cant figure out the issue with the car and its caused me tons of extra expenses and to miss work I contacted dealer to resolve they said nothing they can do their deal was done when they sold me the car and they refused to help told me to reach out to manufacturer which I did and they said too bad they wont do anything keep taking it to be fixed when it leaves me stranded and its unfair that I pay over 1500 monthly on a car that is not reliable and can be a threat to my safety and well being as well as my family as its the means of transport for myself my husband and 4 small children. I filed Florida lemon law and keep denied without a reason saying they wont change my car even though I have all the proof.

  Business Response

  Date: 08/20/2024

  Please contact us @ ************ ask for ***** service manager. to discuss your vehicle issue.  

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22141440
  
  I am rejecting this response because:
  
  Sincerely,
  
  The tow truck took the car and its in service already for months at my nearest dealer which is ******* dodge Chrysler jeep I dont need service help at this point I need help getting this car that was sold to me with problems returned so I may purchase a new one. I have filed for a lemon law but the factory isnt helping and neither are sales team there. 
  ***************************

  Business Response

  Date: 08/21/2024

  The servicing dealer would be the only one at this point to discuss warranty coverage with the customer based on what has been done on their side. Warranty is from the manufacture not the dealer. We welcome *************************** to contact us to discuss the situation at hand.

  Thank you,

  Management team.

  Customer Answer

  Date: 08/24/2024

   
  Complaint: 22141440
  
  I am rejecting this response because:

   

  now factory is saying they wont change the car because maybe its because Dade land doge installed a tracer on the car prior to selling to me and this could have caused the damage on the vehicle I was never made aware my car had a tracer on it nor that this could cause issues I bought it this way and the factory says they had no records or approval on a tracer for the car so everyone is wiping free and Im stuck with paying a car that cant be used and its not safe
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/09/2024

  We are in communication with the client. And should know what needs to be done.

   

   

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car into the Jeep dealership because it blew up on the highway. Apparently there had been an open recall for defective clutches. Recall #**V-116. I was not notified that I was driving a death trap, though it was ****'s duty to notify me. Instead, I discovered the defect by being stranded and almost killed on I-95. Jeep then comes back with the proposition that my car will be out of commission for weeks, but they will not cover a rental car for more than a handful of days, even though my car is out of commission because of their defective clutch. Jeep also proposes that they will not honor the recall, but instead will charge me nearly $3000 to replace the clutch that almost killed me last week. This is a fraudulent operation. This company is a menace to consumer protection. This company is going to get someone killed. They are responsible for the defect. They should correct the defect without charge, and should provide me with an adequate rental car for as long as it takes to address their defect. I am ready and willing to speak to the press about this death trap, and about the company's unwillingness to address the mortal danger in which they have put their customers.

  Business Response

  Date: 04/12/2023

  Complaint ID: ********
  
  The customer statement is clearly based on his claims regarding the manufacturer not the dealer.

  This is the first and only time this vehicle has ever been at this dealership.

  Customers service concern when he drove the vehicle into the dealership, was a shifting issue. The service department informed the customer of a recall.

  Based on our initial evaluation of his vehicle a clutch replacement is recommended which is not covered by warranty. The customer needs to pay the evaluation charges and is free to take and get a 2nd opinion from his selling dealer.

  A recall is from a manufacturer not the dealer and a dealer can only assist once a remedy and parts are available, which at this time neither are available. Customer can make a claim to the manufacturer If he has repairs done prior to recall coverage.

  Regarding the rental, as the customer stated will not cover a rental car for more than a handful of days which has passed. The customer has refused to return to the dealership or take our calls. The customer is being notified he will be responsible for charges from the rental company to the rental company.

  We have sympathy for whatever he claims his driving experience was on the highway.

  This statement below was copied from what the manufacture includes in the notice to customer.

  "WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
  If you have already experienced this specific condition and have paid to have it repaired, you
  may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3].
  Once we receive and verify the required documents, reimbursement will be sent to you within
  60 days. If you have had previous repairs performed and/or already received reimbursement,
  you may still need to have the recall repair performed.
  We apologize for any inconvenience but are sincerely concerned about your safety.Thank
  you for your attention to this important matter."
  
  Management Team
  Dadeland Dodge Chrysler Jeep Ram

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19911423
  
  I am rejecting this response because:

  The business has stopped responding to me. There claims that I have not returned their calls are deliberately misleading; I have insisted in writing that all communications with me be in writing. I have made that clear from the beginning. They have ignored that, because they do not wish for their failure to honor their responsibility as a jeep dealership to be preserved in a record.

  They are indeed responsible. They are responsible, because as a dealership for a jeep, they are agents of jeep. They have a responsibility, as does every dealership, to perform as the local agents of the car companies for whom they are the representative. As a jeep dealership, they have inherited the responsibility to perform the services necessary to make jeep vehicles safe for the road. They have failed in that responsibility. They have failed to address the damage caused by a manufacturing defect in a jeep car, and they are a jeep dealership, the agents who put those cars on the road. They have failed to honor a warranty, which does indeed cover the damage, because the damage was caused by the defective part, and that part, which is adjacent to the clutch disc, is indeed under warranty. They have failed in their duty of care, and have failed to offer a reasonable alternative (for example, a rental) during the time in which my car remains a death trap.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30th, 2022 I went to Dadeland Dodge dealership to buy a car and I found a Dodge Ram 2020 **** Big Horn for an asking price of $43,991. I put down $1000 and was told my payment would come down to around $37,000. Upon having received my first bill and seeing the billing details it states that now the car total amount will be $65,263.36 which was no where near the $37,000. The paperwork and process to purchase took over 6 hours and by the time everything was done I was exhausted and did not read the fine print. Once I received the payment details I went back to the dealership but was told that there was nothing they can do. I would like to reduce the total amount of $65,263.36 to somewhere reasonable and around the amount that was promised to me on the day I went to sign the contract and purchase the vehicle. I did speak to the financial supervisor at the Dadeland Dodge location as well as try to speak with other supervisors but they advised me there is nothing that they can do in order to reduce the amount because the contract was already signed . I would appreciate any help I can get in the matter.

  Business Response

  Date: 12/06/2022

  The customer appears to be calculating the total of all payments which includes anything that was purchased plus finance charges which would represent the loan reaching its maturity date. Adjustment to the contract with the Bank cannot be changed.
  Tried to reach out to customer 3 times with no answer, left message with name and number to call back.

  Thank you.

  Al

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18489535
  
  I am rejecting this response because: it does not settle my matter
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/07/2022

  Customer called dealership after our earlier response. Explained to customer that there is nothing that can be on our end and explained her options.

  The customer was told to re-read her contact options and decide whether to keep or cancel them. Told her funding was from the lender and that any funds would be credited back to leader and applied to her account to reduce her future balance, but that there would be no reduction in current payment. Told customer feel free to call us back for any further explanation.
  

  The customer is requesting the Dealer to adjust a banks contract which obviously cannot be done.
  

  The purchase was made in September.
  

  Thank you

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18489535
  
  I am rejecting this response because: it does not solve my solution 
  
  Sincerely,
  
  *****************************