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Business Profile

Online Retailer

FOCO Licensed Fan Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pre-order products from this company back in October and received a confirmation stating that the products would be shipped around the first week of December. As of now I have not received anything. I have emailed the customer service department and I was told it would be shipped 12/20/24 then it moved to 12/27/24 but it hasnt shipped. I emailed them saying I wanted a full refund for my order and now they have gone silent and havent received a response from them.

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Currently, I received an email from my credit card stating that my price increased from the original price paid on the invoice. The company did not send me a notice of the change, but charged my card a ***** increase which now the total is $57.39 instead of *****.

  • Initial Complaint

    Date:10/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a swimsuit from **** on 10/1/2024 based on their size chart they provided. I selected a small because they said that should fit a 32 inch waist. I paid approximately $30. They arrived and were way too small. And then I found out they will not accept returns on those types of items. I've contacted their email customer service center twice and have received no response.

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order two ********** stadium bags in late June, 2024 . Paid via pay pal..I have not received.

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered board shorts off their website w/sizing based off their size chart. When product arrived I quickly tried them on (with clean undergarments), and the sizes were no where near what they showed - way too small. I emailed to ask about return, and they told me sales were final. I let them know I only received the product within the past hour, quickly "tried to put them on", and became apparent the sizes were not as advertised. They still would not allow a return even though their own size guidelines were not correct.

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non delivery of products sold!!!! I received email stating delivery and no delivery was made. They charged my card emediatly. With no product delivered. Continued email of delivery dates with nothing.

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order gloves on Dec 7th 2023.Have not received.Add said 5/7 days.*** says ready to ship.been tracking for last 10 days ,no change.Is a Cristmas Present.After reading reviews I realize I should not of ordered from Fan Island.

  • Initial Complaint

    Date:10/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on November 6, 2022. I was charged $123.35. I never received any items. When I challenged it with Paypal they provided a fake tracking number which has never arrived and doesn't show any delivery. Because they provided a tracking number, Paypal closed the dispute.

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have copied from the prior emails. I never received my order of a Ravens duffle bag. They lied stating I got it. The pkg was very small only a LB and it did not have the duffle bag. So I never got my money back or the bag.Hi *******,Your request (*****) has been updated. To add additional comments, reply to this email.****** (****) Jan 20, 2023, 10:46 AM EST I apologize for our mistake and delay in response. Would you prefer a refund or a reshipment?******* R Jan 17, 2023, 9:25 PM EST I never got my duffle bag. It's like I just gave you guys $5[. I want my money back!Dec 28, 2022, 8:45 AM EST You should have been open yesterday. I want my money back! I did NOT receive my order with the duffle bag. I only received the back pack that's it. Here is the photo the shipping agent left on their website. It also shows a 1 LB shipment. If it were a duffle bag it would've been way more than a LB! You just don't know how upset I am. Please refund on the missing duffle bag.Sent from my Galaxy Attachment(s)Screenshot_20221228-052056_Samsung Internet.jpg Screenshot_20221228-052132_Samsung Internet.jpg ******* R Dec 24, 2022, 7:53 AM EST Hello, I want you to know that I am totally upset. I NEVER RECEIVED THE DUFFLE BAG!! The picture ***** shows is only the little tiny bubble envelope that had the backpack, which i plan on returning later, but because my husband doesnt have what he really wants which is the duffle bag, I may have to keepbecaue he didn't get for Christmas, and I paid about $70 for this entire order! I am SO UPSET. I WANT A REIMBURSEMENT!**********************************

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a GIANTS nutcracker for my mom for Christmas. It arrived broken. I have been trying to contact the company since Christmas, they only have email addresses. I can not find any phone numbers. I have not received any responses. I spent ***** on this and I am very upset that I can not get a response from this company.

FOCO Licensed Fan Gear is NOT a BBB Accredited Business.

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