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          Business Profile

          Online Retailer

          FOCO Licensed Fan Gear

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/02/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased two pre-order products from this company back in October and received a confirmation stating that the products would be shipped around the first week of December. As of now I have not received anything. I have emailed the customer service department and I was told it would be shipped 12/20/24 then it moved to 12/27/24 but it hasnt shipped. I emailed them saying I wanted a full refund for my order and now they have gone silent and havent received a response from them.

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Currently, I received an email from my credit card stating that my price increased from the original price paid on the invoice. The company did not send me a notice of the change, but charged my card a ***** increase which now the total is $57.39 instead of *****.

          • Initial Complaint

            10/24/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a swimsuit from **** on 10/1/2024 based on their size chart they provided. I selected a small because they said that should fit a 32 inch waist. I paid approximately $30. They arrived and were way too small. And then I found out they will not accept returns on those types of items. I've contacted their email customer service center twice and have received no response.

          • Initial Complaint

            07/18/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order two ********** stadium bags in late June, 2024 . Paid via pay pal..I have not received.

          • Initial Complaint

            06/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered board shorts off their website w/sizing based off their size chart. When product arrived I quickly tried them on (with clean undergarments), and the sizes were no where near what they showed - way too small. I emailed to ask about return, and they told me sales were final. I let them know I only received the product within the past hour, quickly "tried to put them on", and became apparent the sizes were not as advertised. They still would not allow a return even though their own size guidelines were not correct.

          • Initial Complaint

            06/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Non delivery of products sold!!!! I received email stating delivery and no delivery was made. They charged my card emediatly. With no product delivered. Continued email of delivery dates with nothing.

          • Initial Complaint

            12/22/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order gloves on Dec 7th 2023.Have not received.Add said 5/7 days.*** says ready to ship.been tracking for last 10 days ,no change.Is a Cristmas Present.After reading reviews I realize I should not of ordered from Fan Island.

          • Initial Complaint

            10/20/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order with this company on November 6, 2022. I was charged $123.35. I never received any items. When I challenged it with Paypal they provided a fake tracking number which has never arrived and doesn't show any delivery. Because they provided a tracking number, Paypal closed the dispute.

          • Initial Complaint

            02/20/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I have copied from the prior emails. I never received my order of a Ravens duffle bag. They lied stating I got it. The pkg was very small only a LB and it did not have the duffle bag. So I never got my money back or the bag.Hi *******,Your request (*****) has been updated. To add additional comments, reply to this email.****** (****) Jan 20, 2023, 10:46 AM EST I apologize for our mistake and delay in response. Would you prefer a refund or a reshipment?******* R Jan 17, 2023, 9:25 PM EST I never got my duffle bag. It's like I just gave you guys $5[. I want my money back!Dec 28, 2022, 8:45 AM EST You should have been open yesterday. I want my money back! I did NOT receive my order with the duffle bag. I only received the back pack that's it. Here is the photo the shipping agent left on their website. It also shows a 1 LB shipment. If it were a duffle bag it would've been way more than a LB! You just don't know how upset I am. Please refund on the missing duffle bag.Sent from my Galaxy Attachment(s)Screenshot_20221228-052056_Samsung Internet.jpg Screenshot_20221228-052132_Samsung Internet.jpg ******* R Dec 24, 2022, 7:53 AM EST Hello, I want you to know that I am totally upset. I NEVER RECEIVED THE DUFFLE BAG!! The picture ***** shows is only the little tiny bubble envelope that had the backpack, which i plan on returning later, but because my husband doesnt have what he really wants which is the duffle bag, I may have to keepbecaue he didn't get for Christmas, and I paid about $70 for this entire order! I am SO UPSET. I WANT A REIMBURSEMENT!**********************************

          • Initial Complaint

            01/19/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order a GIANTS nutcracker for my mom for Christmas. It arrived broken. I have been trying to contact the company since Christmas, they only have email addresses. I can not find any phone numbers. I have not received any responses. I spent ***** on this and I am very upset that I can not get a response from this company.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 28

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2550 NW 72nd Ave. Ste.115

          Miami, FL 33122

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          Customer Complaints Summary

          25 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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