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Business Profile

Online Retailer

Lecouture-Nova

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/1/25 I ordered a smart watch and the charging cable that goes with it. It cost $79.99 and $9.99 respectfully with a Discount the finished total was $71.98 I received at least some of the items around 1/11/25 and after trying the watch on (which required removing the plastic wrap that was on it I decided I didn't like the watch, so I reached out to this company to return the watch. They had a long list of how they'd like the watch to look upon return, IE with plastic wrap on the watch, original packaging etc or they would take money off my return which I was ok with. They gave me a P.O Box to send it to and it could only go via **** which I had to pay for. After seeing it had arrived, tracking # **** 6141 8231 5025 4155 22 we reached out to the company to know the status of the return and if the credit had been issued. At first I didn't have the tracking number but after finding the tracking number I reached out to them again with that info. We have contacted them several times about the return and refund with no response. I want as much of my money back as possible, which should be as close to the $71.98 as I paid for it. Thank you

    Customer Answer

    Date: 02/10/2025

    We have contacted this company several times now and all they do is ignore us. They have the returned watch and won't refund us, this is theft!

    Customer Answer

    Date: 03/12/2025

    Rec'd a refund. Thanks

  • Initial Complaint

    Date:11/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a smartwatch (10/3/24) that was advertised by LeCouture-Nova as having a blood pressure monitor. This was the sole reason I was buying it. Upon receipt I see that it does not. I contacted LeCouture, and after some back and forth, they admit the description was wrong and it does not have that capability. I contacted ****** since I went through them, but they closed the case. LeCouture has not acknowledge receipt of the package, so therefore, no refund. The tracking receipt/number was lost, so I'm relying on them to initiate the refund. **** tells me it was received by Tuesday, November 4th. I have a lot more documentation if you need it.

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought a watch from the business it's defective doesn't charge I've made several attempts to exchange the watch and have no success

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a watched from them like a month ago and still haven't received it. They told me they were waiting for a new batch to come in. I requested tracking info and noticed a label was created like a week ago but never sent out so I asked for a refund. Now they are not contacted me back at all.

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a watch for $127.44 and have never received the watch. I ordered back in May. This company is a scam. BUYER BEWARE!!!

  • Initial Complaint

    Date:03/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/11/23 I ordered Apple Watch Shock Resist Protection Stainless Steel *********** 1 Silver / 44mm. 2/11/23 I emailed support asking if I could change the shipping address. 2/13/23 at 8:08am I received a shipping notification email. Also on 2/13/23 at 9:07am (1 hour later) I received a reply from **** with support asking for the order number, which I provided on 2/13/23 at 1:20pm. 2/13/23 4:27pm tracking shows a label was created in ********************* (they advertise being located in South Beach, *******). 2/14/23 7:58am **** with support replies We appreciate your prompt response. Unfortunately, we can no longer change the address since the package has been shipped out. What you can do is to contact **** for them to reroute the package to the other address.. 2/19/23 6:23pm, I emailed support asking why my tracking showed that my order still had NOT been shipped. 2/20/23 8:42am my **** tracking shows arrived at shipping partner facility, **** awaiting item still in *********************. 2/20/23 9:05am I received a reply from **** with support stating, Sorry for the delay. Normally, orders are processed within 1-3 ***** Standard Shipping takes **** Days within ******* and ******. For other countries, shipping takes *****. The tracking will update soon, and you'll be notified through email as well. 2/20/23 7:07pm my **** shipping shows departed shipping partner facility, **** awaiting item and still in *********************. At this time, no further shipping has been updated per my tracking number provided. It is now 22 days since I ordered the item and have not received it. I demand a refund immediately.

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 8, 2023 I purchased 2 smart watches from the website for $199.98, under Order # ***** they said ships within 2 days . Three days later still no watches had shipped and I emailed requesting a cancellation. They refused , indicating it shipped. When I sent screenshots from the **** indicating that only the "label was created" they insisted it shipped and would not cancel. They insisted I had to wait until I received the package , and then send it back as per the instructions, and THEN they would issue me a refund. It FINALLY shipped Jan 17th ( which was too late ) , arrived on Jan 21, and on Jan 26, I sent it registered certified mail to the instructed address. The package has been SITTING in their PO Box since Jan 30th and I STILL have no refund and NO ONE is answering my emails!! I want my $199.98 refunded

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4 December 2022 I purchased Nova-Galaxy 4 Pro Smart Watch, Nova Galaxy Ban Strap, and Nova Charger Cable; cost paid total $109.97, from SP lecouture=Nov. As of this date 16 December 2022 I have not received these items. I received and e-mail from SP Lecouture-Nov on Dec 6, 22 indicating that one item was being shipped, the Nova Charger Cable. On 13 December 22, I sent Lecouture an e-mail that I have not received the Nova Charger Cable and have not heard when the 4 Pros Nova-Galaxy Smart Watch or Ban Strap was going to be sent. Lecouture-Nova replied by e-mail indicating the the items have be sent to one of their sister facilities, but **** has not been notified to pick the items. Here is the **** tracking number Lecouture gave me to track the items: **********************. Here is the Merchants information: SP Lecouturde-Nova 12/04 Customer ********d Items; Httpswww Leco Del, Merchant code: ****, On line ********: ** ******** cost $109.97, Order #*****. They will not furnish a telephone number. I have read some bad reviews about this Company and that they are a SCAM. I want them to send me every item that I have purchased from them all at the same time. They have already charged my bank account the cost of these items $109.97, the items have been paid for. I want you to tell them to send me my products which I have paid for. It should not have taken from the 4th of December to 16 December 22 and still not have the Nova watch, strap and charger.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/30/2022 and 10/31/2022 Ordered the wrong product (realized it was a women's not men's watch) and reordered the correct product. Emailed the business asking for a refund with no response. Called bank to cancel transaction after reading reviews about company being a scam. Bank says they cannot refund anything until payment is processed.

Lecouture-Nova is NOT a BBB Accredited Business.

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