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Business Profile

Online Retailer

Oxiline LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 141 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Oxiline blood pressure monitor because my doctor change my heart medication and wants me to track ** 3 times daily and to report the numbers to their portal to see if I need to immediately stop them I started the medication the day the ** monitor was arriving Instead of a ** monitor I received a scale I check my email confirmation and I did order the blood pressure monitor I have tried calling their phone number but no one ever answers I sent an email to call me no response I told them I needed my monitor overnighted as I have to watch my ** numbers closely on this new heart medicine No response

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a scale from oxiline on January 30th, 2024 and paid expedited shipping. I have not received product as of May 13th. I sent an email in february and was told they were backed up and ordered would be sent promptly. I am still waiting and have received no other correspondence nor answers to my inquiries. I would like a refund for the $99.51. thank you

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered glucometer 1/21/2023. Ship 2/2/24. Defective Inaccurate measurement. Returned for replacement. Same issues. Requested refund and return of glucometer. Shipped **** 3/7/2024. Arrived Oxiline 3/9/2024. Oxiline said tracking not found. Resolved after e-mail **** receipt a second time. On not hearing from Oxiline thought I may have changed my cc. This was not the case. It was a different account. SO CC has always been the same. Lae, .st e-mail received from oxiline indicated that it had been to long to refund, (after 1 couple of months working on this.) Also of note, is that I had to pay shipping to return a defective product if I wanted a refund. The gluco x pro was touted as the most accurate on the market. I compared to Accu-chek guide which was superior. Asked about control suggested in directions. None available. Said since digital not needed. False.

    Customer Answer

    Date: 06/08/2024

    Issue has been resolved. Have received refund. Found it strange that I had to pay for return of device that did not work in order to get refund.

     

    I do thank you. Refund came soon after filing complaint, so I expect that Your efforts made the difference.

     

    Again, thank you.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product is defective. Does not work at all. Have had multiple emails with customer support and no resolution. Called customer service during their business hours- no one was available to take call.

  • Initial Complaint

    Date:04/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Pulse XS Pro on April 8 which I have yet to receive although their web site claims Expedited Shipping to guarantee fast delivery Several requests to their support have yet to produce any assistance and after 2 weeks I have given up trying to get help from Oxiline. The tracking is a joke as it doesnt tell tou where it is or when it will be delivered. While they may have a decent product, their service and is a joke. It looks like my only option is to dispute the charge since no product has been forthcoming.

    Customer Answer

    Date: 05/24/2024

    The product was finally received after nearly a month.  So much for "expedited shipping" as they claim.  Terrible way to conduct business as I was unable to get a response from them during the interim.  Likely the only reason I even received the product was due to your ionquiry.

  • Initial Complaint

    Date:04/18/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally placed an order for 2 ************** on January 15th, 2024. After I received them, I contacted the company about the return process and they replied with instructions. After following the instructions and sending out the extra item, which they received on February 1st, 2024 they never provided me with the promised refund. Since then, I've sent 4 emails, and they were unresponsive.

    Customer Answer

    Date: 05/02/2024

    Hello,

    As a result of this complaint, I have heard back from Oxiline and they have issued the desired refund. This complaint can be closed as resolved.

    I really appreciate it! Thanks,

    ******

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a blood pressure monitor and it shipped. For whatever reason the **** stopped shipment of the item. Oxiline did not intervene.

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Blood pressure machine and it is still showing stuck at the post office. I sent numerous emails and have tried calling and no response. I would like a refund

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/14/2024 I ordered a PRESSURE 9 PRO ** monitor total cost of $99.00 on line from Oxiline the manufacturer. On 02/24/2024 I received a model PRESSURE 10 PRO. This unit was returned to Oxiline on 03/01/24. A second wrong model PRESSURE 10 Pro was received on 03/12/2024. On 03/13/2024 I received an email from **** at customer service. He instructed me to wait for a new shipment to arrive of the PRESSURE 9 PRO model. I would then return the second wrong shipment and after return confirmation the correct Pressure 9 Pro unit would be shipped.On 04/01/2024 I requested a return label and a request for a purchase price refund because of length of delay and no further shipping updates. On 04/02/2024 I received an email message that stated it has been over 30 days and my order does not qualify for a refund. On 04/02/2024 I replied to the Oxiline email message stating the facts needed to be reviewed by Oxiline regarding why the refund time expiration does not apply to this purchase. I stated I have all the emails sent and received from Oxiline to substantiate all of the above dates.On 04/08/2024 I received a request from Oxiline for pictures of what I received and the shipping box label. I sent the requested pictures along with a statement that I will initiate a complaint with the Better Business Bureau to resolve this matter if there is no response from Oxiline by Friday April 12, 2024. On April 9th & 10th I sent final inquires asking if the pictures were received without a response.During the last two months I have been waiting for this order I noticed a pattern by Oxiline of apologies for the delays and order confusion. This is then followed with an offer to remedy the situation and ending with no further response or contact from Oxiline about the remedy.After realizing this was not a series of simple mistakes I looked at the history of this manufacturer on the BBB only to find this is common practice for this business.

    Customer Answer

    Date: 05/01/2024

    Thank you for the update on this case.  I think your inquiry letter to Oxiline helped because, within a few days of sending this complaint to you I received a response from Oxiline inquiring about the status of my issue with not receiving the correct item.  They wrote it as though they were completely unaware of all the previous messages to them.  It is just a game with them but I played along just the same.  Currently, I am waiting for a return to my credit card they (Oxiline) stated they would credit.  

    Would you like me to inform you if I do receive credit?  Oxiline has not acknowledged any BBB correspondence so I have no idea what influence BBB had on them but, my guess is there must have been some considering they did respond to me.

    Customer Answer

    Date: 05/01/2024

    Thank you for the update on this case.  I think your inquiry letter to Oxiline helped because, within a few days of sending this complaint to you I received a response from Oxiline inquiring about the status of my issue with not receiving the correct item.  They wrote it as though they were completely unaware of all the previous messages to them.  It is just a game with them but I played along just the same.  Currently, I am waiting for a return to my credit card they (Oxiline) stated they would credit.  

    Would you like me to inform you if I do receive credit?  Oxiline has not acknowledged any BBB correspondence so I have no idea what influence BBB had on them but, my guess is there must have been some considering they did respond to me.

    Customer Answer

    Date: 05/09/2024

    ********************

     Much to my surprise the full refund of $99.00 was posted to my **** account yesterday May 8, 2024.  This whole process took nearly 3 months and numerous repetitive messages to close out. Oxiline shipped the wrong item twice to me.  I never did receive the correct unit originally ordered.  Considering their customer support I have no further interest in purchasing one of their products no mater what their product ratings are.

    What is so odd was why a business with such good product ratings has such poor customer relations.  After reviewing some of their complaint history it was obvious this was not a one time incident, everything that transpired with me has occurred many times before.

    I want to say thank you to the BBB and to you for help in obtaining a response and a final refund from this business. I have never before had a need to contact the BBB but, I feel they must have brought their influence to bear on this business with a positive outcome.

    Sincerely, *************************

    Customer Answer

    Date: 05/09/2024

    ********,

    Can you resend the link because I could not open it or maybe I did not understand the process?  It did not look like a typical link  highlighted in a different color either.

    *****

    Customer Answer

    Date: 05/09/2024

    ********,

    Where is the link you refer to for rating the BBB located?  Can you provide direction of how to find it so I can complete the request?

     

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, and thank you for your time and effort. On March 2, 2024, I purchased three items from Oxiline. The order number is ******. The amount paid by my FSA was $221.12. The items ordered are listed here:1. Pulse MD Pro (This is a professional grade pulse oximeter.) $119.00 2. Therma 9 Pro (This is a professional grade infrared thermometer.) $38.40 3. Pressure X ************ Cuff (This is a professional grade blood pressure cuff, standard size, which connects to a digital monitor with screen and multiple functions as to monitor a patient's heart rate, blood pressure, etc.) $119.00 These items were purchased on sale. The subtotal was $276.40. The discount was $55.28, and the total charged to our FSA was $221.12. Problem 1: Please read attached pdf - Gmail from March 11, 2024. Problem 2: Please read attached pdf - Gmail from April 6, 2024.I have called the contact number for Oxiline Customer Support countless times, trying to reach someone who can help me resolve the customer support related needs. I'm generally very patient, but after a month with no resolve or contact, and after reading others' challenges with this company, I decided contacting the BBB would be my best option at this point. Every time I try to call the Oxiline customer support phone number, my call is answered by a message machine which directs customers to inquire via email: **************************************************************. The customer support number provided on the website is **************. Neither phone calls, nor email, have provided me with contact to any type of customer service. Furthermore, it appears my last email was sent back to me with no additional information from "****** (Oxiline LLC)"? I'm not sure what that infers? Is the company closing? It's as if there is no one to facilitate customer support, but there sure was someone there willing to take my FSA money, haha. My sincere thanks for any counsel or intervention you may be able to provide. Best Regards, *******************, *****, **

Oxiline LLC is NOT a BBB Accredited Business.

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