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Business Profile

Online Retailer

Oxiline LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on March 2, 2024, for the Pressure 7 Pro blood pressure monitor for $79. The purchase went through and they took my money, but I never received any email notifications, nor have I yet to receive the product. I even reached out to their customer service via email on March 10 and never got a response back.I would like my money refunded that I spent,

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar 10, 2024, at 9:08AM, ******************* wrote:?****** Your corporations capitalistic inability to properly calculate supply and demand is not this customers problem. Seeing Oxiline *************) accessed my credit card on 03-04-2024 for its $89. And I dont have the product.And I have to wait 1-2 weeks or more. That is akin to robbing a person with a smile instead of a gun. And when you consider that I had to beg to find out where my order was. This effectively says, Oxiline has failed this Customer.I expect ********************** to refund/reinstate my $89 to my credit card immediately./S/*************** Unfulfilled Customer

    Customer Answer

    Date: 04/07/2024

    On Apr 7, 2024, at 8:30?AM, Neb Yals <*******************> wrote:

    ******,

    I finally received my order #*****, in good shape and functioning as advertised, on 4/6/2024.

    After Oxiline generated an "Order Shipped Email" on March 12, 2024 saying it been shipped on 03/13/2024 (see below). 

    In the future, ensure you have the product to sell before you take new customers money to fund unfulfilled past customers orders. 

    Legally, your practices with this customer constitutes a Ponzi Scheme (a form of fraud in which belief in the success of a nonexistent enterprise is fostered by the payment of quick returns to the first investors from money invested by later investors).

    I appreciate Oxiline finally providing the product I ordered but paid for way too far in advance for possibly nefarious reasons. 

    Please go and DELETE my Account with **********************,  now you have finally successfully transacted my business with Oxiline.

    /S/

    ***************

    ___________________

    On Mar 12, 2024, at 11:59?AM, Oxiline <***********************************> wrote:

    Your order has been shipped!

    Dear *************************, 
    Thank you for your order from Oxiline! 
    We wanted to let you know that your order (#*****1) was shipped via ********** Ground Advantage on 3/13/2024. 
    You can track your package at any time using the link below.
    Shipped To: *************************
    650 ***************
    ************, ** 43147-2025 ** 
    Track Your Shipment: 9400111206217665691298 
    This shipment includes the following items:
    Item # Description Qty
    pulse-xs-pro Pulse XS Pro 1

    Track Your Order 

    Thank you for your business and we look forward to serving you in the future!
    Oxiline
    Phone: *****************
    Email: ***********************************
    Website: www.oxiline.shop







  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. They do not ship their products as seen with many other complaints. I placed an order for a pulse oximeter for work on March 1. Shipping said 3-4 days. It is now March 11. Order number: ******. I need a refund. Do not order from them.

  • Initial Complaint

    Date:03/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order of a *********** was shipped Dec. 18. 2023, order #****** Two weeks after arrival, the display malfunctioned and I opened support ticket request (******). ****** of the support group replied that the scale would be replaced. There has been no further communication from Oxiline and they have ignored 5 follow up emails on the support ticket.I am simply looking for them to honor the warranty on the scale and replace it as promised.

  • Initial Complaint

    Date:02/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Feb 16 2024.Received an email saying it the item Tens X *** and Pads has been shipped by ***** but there is no update on the website after more than a week.Sent an email to Oxiline requesting update, but no reply after two days.Would appreciate the update and when really was shipped.#****** order

    Customer Answer

    Date: 03/26/2024

    It took almost 3 weeks, but got the product delivered and so far its been working fine

  • Initial Complaint

    Date:02/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 100 dollars for Scale Pro X on February 14th. I was never given a valid tracking number. They state my product was delivered on the 17th but it was not. I called *** and gave them the tracking number oxiline gave to me and they confirmed it is NOT valid.

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the Oxiline Pro Scale online and reviewed the refund policy prior to purchase. Upon receipt of the scale, it was very difficult to set up and then use the app (Fitday) that is required. I contacted the company regarding set up issues (unable to have multiple users use the scale even though this is an advertised feature). I was having issues with the accuracy of the scale and the amount of time it would take the scale to record results. It is almost impossible to read the results on the scale and must use the app to see your results. I contacted the company and stated I wanted to return the scale. They sent me their refund policy and said to return since I was within the 30 days of receipt. I packaged the scale and sent via ***** with the required documentation and all original packaging. The company received the scale on January 29th and have not issued my refund even though they say in their policy that a refund will be issued upon receipt if the order number is documented on the outside of the package. I have emailed them at a minimum of 3 times along with proof of their receipt of the scale asking for my refund and they will not ***********.

    Business Response

    Date: 03/05/2024

    Thank you for contacting Oxiline support.
     
    In response to the complaint filed by ********************************* regarding her experience with the *********** and her request for a refund, associated with Order #******.
     
    Firstly, we extend our apologies to ************************ for any inconvenience she has experienced. Customer satisfaction is of utmost importance to us, and we regret that **************************** interaction with our product and service did not meet her expectations or our high standards.
     
    Upon reviewing our records, we found that the return instructions were communicated to ************************ on January 22nd. These instructions included the requirement to provide us with the return tracking number to facilitate the verification of the returned item and process the refund. Unfortunately, we have not received this crucial piece of information.
     
    We kindly request that ************************ provide us with the return tracking number for the unit she shipped back to us. This is an essential step in our verification process to confirm the return and proceed with the appropriate refund.
     
    ************************, please forward the return tracking number to *********************************** at your earliest convenience. Once we receive this, we will swiftly verify the return and issue your refund accordingly.
     
    We appreciate the opportunity to clarify this matter and are ready to take prompt action upon receipt of the required information. Thank you for your cooperation and patience as we work to resolve this situation.
     
    Regards,
    David 
    Customer Support Specialist

    Customer Answer

    Date: 03/05/2024

     
    Complaint: 21266756

    I am rejecting this response because:  you will note in the documents originally provided, the tracking information was sent to Oxiline on February 1, 2024.  I am attaching this documentation again.

    Sincerely,

    *********************************

    Customer Answer

    Date: 03/07/2024

    48 hours after providing the merchant with the requested information, again, and they still have not responded or provided the refund as they state in their response to the BBB and my credit card company.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01 Jan 24 ordered a glucose meter order #****** with a advertised ship time of 4 to 5 days called multiple times kept getting told will ship tomorrow or next day on 30 Jan 24 requested a refund of my $80 and cancelled subscription talked to ******* 31 *** 24 called back I talked to ******* again and confirmed refund of $80 still have not received the refund this is a scam company just keeps you hanging on

    Business Response

    Date: 03/05/2024

    Thank you for contacting Oxiline support.
     
    In response to BBB Complaint ID: ********, submitted by *****************************, concerning an issue with Order #******.
     
    We would like to offer our sincerest apologies to ****************** for any inconvenience and frustration he has experienced due to the delay in the shipment. We understand that timely delivery is essential to our customers, and it is always our goal to meet these expectations.
     
    Upon review of the situation, we acknowledge the delay in dispatching ********************** order was due to unforeseen circumstances which we deeply regret. We want to assure ****************** that, following his request, his order was successfully canceled. In accordance with the cancellation, a refund was processed and posted back to the original payment method on February 5th, within the timeframe initially communicated to him.
     
    We realize the importance of transparent communication, and it was never our intention to mislead or cause distress. Attached herewith, we are providing an on-screen confirmation indicating that the refund was successfully issued from our end.

     

    Thank you for your assistance in this matter, and we await any additional feedback from ****************** regarding the receipt of his refund.
     
    Regards,
    David 
    Customer Support Specialist

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the oxiline pro scale and never received it. I received a **** tracking number which shows delivered however it wasnt delivered to me. I notified oxiline to file a lost/misdelivered claim and to resend or refund. Oxiline refused to assist in anyway. I then notified **** and filed a claim as the recipient. **** notified me that they couldnt locate the package which I then updated oxiline. Oxiline then refused to help again. Im out the money with no product received.

    Business Response

    Date: 03/05/2024

    Thank you for bringing these concerns to our attention. We are committed to ensuring the satisfaction of our customers and appreciate the opportunity to address the issues raised in Complaint ID: ********, filed by ***********************.
     
    To **************, we express our sincerest apologies for the inconvenience and frustration this matter has caused. We are keen to resolve this issue promptly and to your satisfaction. We kindly ask that you provide us with the details of the **** correspondence that indicated the package could not be located. This information is crucial for us to investigate the matter further.
     
    Please forward the **** communication to *********************************** at your earliest convenience. Once we have this information, we will be able to proceed with arranging for a replacement unit to be sent to you.
     
    We value your business and are looking forward to resolving this matter expediently. Thank you once again for your patience and for bringing this to our attention.
     
    Regards,
    David 
    Customer Support Specialist

    Customer Answer

    Date: 03/05/2024

     
    Complaint: 21211112

    I am rejecting this response because: I notified Ociline the package of the **** response that the package was misdirected/lost/misdelivered and they said that there was nothing they could do. I have attached the **** response regarding the missing package which shows they didnt find where they delivered the package. 

    I expect a full refund of the purchase price plus they should provide reimbursement for my time to file complaints and track the package since they absolutely refused to assist me any of the times I contacted them. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So on January 4th I ordered the monitor from them and my **** was charged immediatley. I have tried to get information repeatedly with its on the way responses. They said it was sent on Jan. 5th yet on Jan. 19th it was still in ***** *******. Lies continually. I asked a few time for a refund via email and got no response. They I called and they said too bad nothing they could do it was on the way. Tracking now says it is in ******** since Jan. 21st at midnight and has yet to move. I could walk from there in over 4 days. I want a refund as I have no faith in the company that has no customer service and misleads consumers. I plan to refuse the order if it ever does arrive here but I doubt it will with these timeframes. Thank you.

    Business Response

    Date: 02/23/2024

    Thank you for bringing these concerns to our attention. We are committed to ensuring the satisfaction of our customers and appreciate the opportunity to address the issues raised in complaint ID: ********.

    Complaint ID: ******** - ****************************
     
    We are currently addressing the concerns raised by ******************************* regarding her order. We understand the importance of timely delivery and the frustration delays can cause.
     
    In the case of *******************************, we will provide an update within the next few business days. Our team has requested an update from the carriers and has reached out to the customer to collect all pertinent information. We are committed to gathering all necessary details from both parties as swiftly as possible. Once we have a complete understanding of the situation, we will follow up on this matter accordingly.
     
    We thank both ****************** and ****************** for their patience and the BBB for their role in facilitating communication. Our goal is to ensure that all concerns are addressed promptly and to our customer's satisfaction.
     
    Regards,
    David 
    Customer Support Specialist

Oxiline LLC is NOT a BBB Accredited Business.

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