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Business Profile

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Shapewaist Enterprises LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/1/25 ORDER #***** I placed an order with shapewaist on January 1st and have not received an update regarding shipping. The entire experience was unprofessional and unpleasant. I believe they are committing fraud. I would like a full refund and explanation from the company. This is completely unacceptable!

    Business Response

    Date: 03/03/2025

    We completely understand the customer's frustration. We were under the impression the garment had been delivered but after tracking the package, it shows that it was not successfully delivered. We've issued a full refund as the customer requested.

    Customer Answer

    Date: 03/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It seems I can not get ahold of this business for any updates on the whereabouts of my product. I understand the processing takes ***** which is outrageous since my product wasnt a pre order- I placed my order 2/7/25 received a **** update saying a label was created on 2/11/25 and have received nothing since then. I reached out respectfully to see where the whereabouts of my product were Ive emailed, tried to call (line is not in service) tried only chat, tried DM on Instagram and commenting. Its lead me to filing a dispute with ****** since it has me uneasy and after reading all the reviews my uneasiness makes sense. I understand being a small business but not responding to a customer you took their money for a product for almost 3 weeks is not acceptable. I know tones of thriving small businesses who would never be this shady.

  • Initial Complaint

    Date:02/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased it on January 23 received it on January 31 I returned it on February 3 on February 11 the return was completed its now February 17th and I have heard or received anything from them Ive been reaching out and I get no response I only wanted to get a smaller size now ever size is on per order

    Business Response

    Date: 03/03/2025

    We understand the customer's frustration; however, this error was not on our end. We shipped a size 2XL both times because on both orders, the customer selected this size. We have no issue accepting a return which can be started and completed automatically through our return portal on our website - but this error was not on our team's end. I've attached the order details for both of the orders placed by the customer and I'll go ahead and look into the return request to make sure it is being processed correctly.

    Customer Answer

    Date: 03/19/2025

     
    Better Business Bureau:

    I put in a claim against shapewaist due to the fact they never respond I thought they scammed me I would like to withdraw my claim. I found my coupon in my spam email (store credit) sorry for the inconvenience



    Sincerely,

    ****** Senior

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received a tracking order and they have failed to communicate with me via email and there is no phone number to complain. This is unacceptable and would like a full refund on my card and the gift card that was provided by them to use the remaining amount on their website which was *************************** for the whole transaction.

  • Initial Complaint

    Date:11/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the item on October 9, 2024. I received an email stating that the item had been shipped, but then the shipping was cancelled. I received a new tracking number on October 27. ******* stated that the item had been picked up by ***, but the tracking still only says "Label created," and it is now November 3. My emails have been left unanswered, and I would like to receive a refund.

  • Initial Complaint

    Date:08/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 07/19 and nevr received my item. I have emailed the please do the right thing and either issue a refund or send my item and I got no response. My order shows no tracking or anything. This has to be scam

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with shapewaist on 5/16. Order has been marked as order placed and nothing more. I tried to email several times and call the business but I have not been able to receive any updates about the status of the order and have had no luck getting in contact with shapewaist.

  • Initial Complaint

    Date:05/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 products on March 30 using shop pay installments. I received them April 8, one order was delivered wrong. I ordered High Impact latex Free Short waist trainer, MEDIUM, its supposed to be pre-order but they gave me an XXS! I know my order because I took a screenshot of them before placing the order. On the website it has been changed. A red flag for me right away. I initiated a request to return email right away on April 8. The products were not worn at all. Trying to contact customer service was a nightmare. Tried calling the number, followed prompts, Dial zero for customer service then press "zero" again to be connected? Left messages nobody returned my calls. I have a paper trail. After 2 more emails, I finally received 2 email responses on April 23, one said all returns must be started through website, etc. The other email response said my return was approved and I should be getting a return label if I hadn't gotten one already, etc.. I never received a return label and it's getting close to the 30 days deadline to return so I sent them back, again unused, unworn and I took care of the shipping fees. My account was updated on April 23 as return completed. I didn't even get a courtesy email that they received them. On May 2, there is an email about a gift card, I feel like I'm being forced to buy their products again and go through this nightmare. And also I had seen my PCP about my gastritis, and he said no waist training for me. My emails asking for refund are left unanswered. AND THEY ARE STILL COLLECTING FROM SHOP PAY. I HAVE AN AMOUNT DUE THIS WEEK, MAY 13. I should not be paying anymore since I no longer have the products. They should make a stop on their end. I feel I'm being scammed. I don't trust this company. I've never had an experience like this. I will not settle for a gift card. They might send the wrong product again , the cycle goes on. I just want my money back please and thank you.

  • Initial Complaint

    Date:05/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Sculpting Gua Sha Body Tool on 4.1.24. On 4.12.24 I only received 1 Sculpting Gua Sha Body Tool. I emailed shapewaist support and she said she would send out the second one. It has been a month and they stopped responding to my email and I still havent received any. Either send out the second item or refund me half of what I paid.

    Business Response

    Date: 06/26/2024

    Hello,

     

    We didn't answer anymore because we figured the customer would close it.Our team mistakenly sent one of the two identical products the customer ordered, but we shipped the missing garment and it was succesfully delivered. Here is the tracking information: 420900679300110570803105814790

     

    Warm Regards,


    Giselle

    Customer Answer

    Date: 06/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They sent out the missing item. Thank you. 

    Sincerely,

    *****************

  • Initial Complaint

    Date:03/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from ShapeWaist on 02/16 and received notification on 02/20 that my item had shipped. However, the **** tracking number provided has been in label created since. I have attempted to contact ShapeWaist twice for an update and both responses have gone unanswered. I am now at the point where I will be reaching out to my bank as I believe this company is fraudulent

    Business Response

    Date: 04/05/2024

    Good Morning,

     

    This customer has been issued a full refund since March 18. The funds have been deposited back into the credit card used for payment. Please dont hesitate to contact us if there is anything else we can assist with.

     

    Warm Regards,


    ******************

    Shapewaist Enterprises LLC.

Shapewaist Enterprises LLC is NOT a BBB Accredited Business.

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