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Business Profile

Online Travel Agency

EcuaOrlando USA Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

This profile includes complaints for EcuaOrlando USA Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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EcuaOrlando USA Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ECUAORLANDOUSA sold me a vacation package for $899 and then ask me for $399 more, which I paid. A vacation package that include stays in *******, *****, a cruise to ******* and one week in ******************. I called them, emailed and talked and never received my money back. These scammers must be stopped. I expect you to help me. Iam 71 years old.

      Customer Answer

      Date: 04/04/2022

      I dont know how to send invoice copies and all the details on the vacations package sold

      to me

      never used but payed 

      your way its to complicated for me  

      are you human ?

       

    • Initial Complaint

      Date:07/19/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a call that I won a stay thru a ******** raffle. Your agent stated That I only had to pay the resort fee and luggage if I had any. I went to the presentation required and when I got the voucher is nothing like she said. I asked her like ******************************************************** any other hidden fee she clearly said NO. Only the hotel fees per night that are usually around $20-$40. The voucher given to me says I have to pay almost $400 in order to activate the voucher!! So I called her and explained to her and even sent her a picture! She said someone from customer service will call me back to in around 2 days to solve this problem because it was too much what was stated in the voucher. So after a week NOBODY CALLED. I called her back and guess what... SHE IS NOT RESPONDING. I have her phone number which is ************. I would like to a manager or someone in charge to help resolve this problem and give me what was promise. Also I have previous chat screenshot of our conversatio s.

    EcuaOrlando USA Corp is NOT a BBB Accredited Business.

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