Complaints

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Claim against Elite Booting - ****** King Parking Lot/ ******************** - Initially, motorbikes were parked in the lot, with people smoking weed. I got off my car and one of them approached me. I got scared as he was followed me and got back in my car. I moved it around until he returned with his peers. I went to ****** King and stayed there for around an hour. I came back to these same people, nonetheless, my car had rings around them. I called the number on the windshield stating I could not move my car, and why they had put those if I was in the ****** King *********** They said that someone had reported that I was not in any of the stores and the owner had the cameras to check (Impossible). They said someone would be there in the next ***** minutes, and a guy who was parked in the parking lot came out of the vehicle. I asked him who called, and he started getting nervous. He (**************************) said he didn't know and would call his boss to confirm (went back to his car). The situation then escalated in my mind, as one of the guys in the motorcycles rode to his vehicle and started talking to him as friends. Then everything made sense. He fooled around for a while, and once he decided to come back I asked him who called. He then said "they called me and informed me that you were not in the premises". I asked who is they, he said the owner (As if the owner of the whole lot, first of all, would be checking the cameras at 10pm, and second only the managers of the restaurants would have to be actively checking the cameras to even report such an incident). He then said to give him 20 minutes to check with his boss. He started mixing up his words and I told him if one of his friends in the motorbikes had been the one who illegally reported such an incident. I told him I'd call the police and he fled to the restaurant right in front of where I was parked. Absolute hoax of a company, I paid $70 to leave, and the motorbikes/ and ******** did too.

  Business response

  10/28/2022

  Attached please see response in pdf format.

  No refund will be issued.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is my first time on BBB so I hope this speaks to the level of crime committed here by Elite Booting. Elite Booting wrongfully booted my car, then two of their employees proceeded to verbally harass and verbally abuse both me and my girlfriend until we paid to have the boot removed. The man in the parking lot and the woman on the phone called me derogatory names and talked to me like I was a child, all unprovoked, then threatened that theyd tow my car when I repeatedly asked why I was booted and asked how I could have not been booted as a learning experience.I would like Elite Booting to be fined in addition to re-embursing me the $63 booting fee for the unprofessionalism they demonstrated and abuse they committed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩