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Business Profile

Passports and Visas

Govworks Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/29/24 Paid for expedited passport service that is not actually offered. The service was advertised as going through ***** and ***** has nothing to do with the passport process other than taking the photo. Requesting full refund for 2 accounts. ************ paid $209 GW-38E75C649 Paid $209

    Customer Answer

    Date: 07/29/2024

    Hi,

    I filed a dispute with my credit card company who returned my funds. 

    Thank you.

  • Initial Complaint

    Date:06/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28, 2024 I paid $268.90 to what was called ***** Travel RMP which is a supposed partnership between Fed Ex and and company that said it could expedite passports. That company is craftily called Gov/works. Once the payment was made, I had to make several calls to the company to find out the next steps. I finally discovered I needed to take the paperwork I had filled out online to the post office for them to process the expedited passport. In the end Gov/Works did nothing to either handle or expedite the passport. I then had to pay the passport an additional $268.90 to process the passport. Again, very craftily, Gov/works charged the same as the ***** probably to confuse anyone using their supposed service.Three weeks after the money was removed from my bank account, they sent an email to say I could request a refund. The problem is that the refund link does not work and they no longer accept my calls when I tried to check on the refund link. Clearly a scam!!

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally lodge a complaint against rushmypassport.com, concerning a passport application service that I utilized on their website. My experience has been highly unsatisfactory, and I am seeking a resolution.On May 28th, 2024, I completed a passport application through rushmypassport.com, providing all the required personal and sensitive information. I paid $228.95 for this service. Unfortunately, I discovered that I was unable to use their service as promised.Given the circumstances, I am requesting a full refund of $228.95, which I paid in good faith for a service that was not rendered. I am deeply concerned about the legitimacy of this website and its business practices, and I believe a full refund is the appropriate resolution to this matter.I appreciate your attention to this issue and look forward to a prompt resolution.Sincerely,***************************** email: *******.*******@csus phone number: *************

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am escalating a complaint regarding a negative experience with GovWorks and ***** passport services for my minor son (order GW-04C49ED8E). A $70 ***** service fee was retained despite a partial refund after cancellation.I am deeply concerned that either GovWorks or ***** rendered this service to a minor without proper eligibility validation, causing financial hardship and shaking my confidence in both companies. My attempts to resolve this with GovWorks have been unsatisfactory.I demand a full refund of all fees, a detailed explanation from both GovWorks and ***** regarding how this occurred without proper validation, and assurances that measures will be taken to prevent similar incidents. I have attached my previous correspondence with GovWorks for your reference.

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $263.90 by my.Govworks.com via ***** for an expedited passport process. This is a bogus site that does not offer an expediting service of any sort. They charged my card in advance of going through the application process with no explanation of how to proceed or what the next steps are in the application. This is because they do not offer an expedited process at all. They do not handle the passport application nor do they track the application.

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $450 for an expedited passport service and after many attempts to call them during their customer service hours - they havent responded. Im trying to resolve this by either having them perform the service I paid for or get a refund for services not provided that I paid for to no avail.

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second complaint. I filed the first one at the end of January, the business informed me I was getting a refund on February 1st. It has been 2 weeks and still no refund in my account, Goveworks told me its because my bank needs to release the funds. I contacted my bank and they cannot find any trace of a refund in my account. I need the refund I was promised and am not getting any help from the business.

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered 1989 for my marriage date and 2006 for the divorce date. The form kept telling me the marriage date had to be before the divorce date. It is.Called to resolve, was told to leave the divorce date blank. Not only would this would indicate I'm still married- the form won't allow me to do it. Offered to refund me *********** emailed me a request form to be completed to indicate why I was requesting a refund. The completed form won't submit - it just spins.

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the expedited shipping option for my child's passport. I should've trusted my gut instincts. But I thought because it's a company through fed-ex that I would have a positive experience. After reading comments and doing investigating myself, I realized that I have paid for a service that is not at all offered. It doesn't help me get his passport any cheaper. I thought the services I was paying for, were to the government itself. But that is not the case. Company is a scam.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was applying for a new passport, and was directed by fed ex to use "rush my passport" through the fed ex website. I was never able to process and I can't get anyone on the phone to help. Fed ex can't help because "rush my passport" is a third party. Also, they use "gov" in their name which is so misleading. They are not affiliated with the government. There are so many reviews saying this is a scam. For the sake of consumer protection, they need to be investigated. They are routinely hurting consumers. I am normally skeptical but I trusted it because it's endorsed by fed ex.

Govworks Holdings, LLC is NOT a BBB Accredited Business.

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