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Business Profile

Payday Loans

Sky Group USA, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Sky Group USA, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sky Group USA, LLC. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sky Group USA, LLC.

      10750 NW 6th CT Miami, FL 33187

    • Sky Group USA, LLC.

      4939,2637 E Atlantic Blvd Pompano, FL 33062

    • Sky Group USA, LLC.

      2637 E Atlantic Blvd # 31889 Pompano Beach, FL 33062-4939

    • Sky Group USA, LLC.

      11900 Biscayne Blvd STE 501 North Miami, FL 33181-2749

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a ****** loan back on 01/15/2019, with a ***** payment. The ***** payment started on 01/25/2019 and to this day **** they are still taking out ***** every two weeks. I have tried several times to reach out to the company and nothing, all i keep getting is a busy signal with the phone number listed. I am looking to get my money back.

      Business Response

      Date: 02/12/2024

      Hello, 

      We have reviewed your account, while its being billed as per the terms of the agreement, we strive for our customer satisfaction. We can provide a credit back to pay off the account in full and close the account and prevent any further billing. 

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a loan in 2019 with this company. I have paid 90$ every two weeks since then for a loan for 300$. This company has continued to take the 90$ out of my account. I have attempted to contact via phone and website several times, both are unavailable. I have spoken to my attorney as I have paid nearly 9,000$ to this company outside of the original arrangements for this loan. I need this loan closed and will be needing a refund of the over payed funds. The payments have been made not in accordance with the loan terms and will continue to seek legal action, up to and including a class action lawsuit if this is unresolved. This company needs to contact me directly, not through a response on this website.

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot remember the exact date of the $300 loan. I have been paying $90.00 for years. I tried to find the website to see my balance. I can not get in touch with this company by phone or pull up the website. I have paid alot of money over the origial $300.00 to this company in interest. I would like this loan to be marked as paid in full and some of my payments refunded to me.

    • Initial Complaint

      Date:04/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got this loan back in 2019, it was a $390 loan and I have been paying $180-$270 every month. Thats over $8,000 when I I have tried on several occasions to get ahold of them and have had no luck via phone and email. They have taken so much money from **** cant even find any business information on them. I want this account to be closed and whats owed back to me. This is a such a scam, I need help and I was completely taken advantage of. I will no longer be given them any more money.

      Business Response

      Date: 04/23/2023

      Account has been billed in accordance with the terms of the loan. However our clients are our priority as **** we can offer a refund of interest to be credited against principal and to close this account in full. Upon acceptance of this offer and closure of this complaint we will proceed to credit the account and close it as paid in full. 

      Customer Answer

      Date: 04/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:03/24/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I barrowed money from Sky *** in June 2019, they've debit my account $90 every two weeks since there. They used to send me emails and texts reminding me of upcoming payments which they no longer do. Also, their website doesn't exsist anymore. So I am unable to log on to my account, check the status, amount left and pay off my loan. I would like to be contacted immediately to be able to pay off my loan AND to see my payment history to ensure they haven't just been taking money from me for now 4 years. I am pretty sure they now owe me money!

      Business Response

      Date: 04/19/2023

      Consumer is being charged in accordance with agreement. In efforts to resolve the concern we are willing to provide a credit to the account to close accoount in full. Upon acceptance we will proceed to credit and close account as paid in full

    • Initial Complaint

      Date:03/15/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot remember the exact date of the $300 loan. I can no longer contact this company by phone or pull up the website. I have paid well over $4,000 to this company in interest. I would like this loan to be marked as paid in full and a good portion of my payments returned to me.

      Business Response

      Date: 03/15/2023

      Good Afternoon

      Please confirm the account is under ************************ 

      We are able to offer a credit of 390 in interest towards the principal balance of  the account to payoff the balance. Upon acceptance of this offer, we will proceed to credit the account and **** the account paid in full. 

      Customer Answer

      Date: 03/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The account is under ***********************, *********************.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BEWARE... Don't do business with this company. I got a loan from this company a few years ago $300 to be exact. They have been drafting $90 from my account every two weeks, I have called calling for months and months and always get a busy signal. I am now to the point after doing my homework I see this is a complete scam and I refuse to give them another *****. I have tried googling them and find nothing, All I want is for this to be closed and marked paid in full as I have given them thousands of dollars at this point, and I want to know its done or I will take legal action. At this point I'm not sure what else to do.

      Business Response

      Date: 01/24/2023

      Good Afternoon

       

      We have received no support requests but we would be glad to assist you. May we contact you at the number of file?

      Customer Answer

      Date: 02/02/2023

       
      Complaint: 18886761

      I am rejecting this response because:
      I need them to contact me directly to close this account in order to resolve this. I have all documents downloaded and ready to share with the company directly. 
      Sincerely,

      *************************

      Business Response

      Date: 02/13/2023

      Our records indicate that your last payment was on January 9th, in efforts to resolve your complaint we will credit some of the interest payments made towards your principal and close the account. 

      Customer Answer

      Date: 02/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a loan company I've used for a while. I've been trying to call and email to pay them off. I only owe $179. The # on website seems disconnected. I've also tried the contact on the site says error code. I had to place a $30 stop payment they were taking $40.51 every two weeks from my account. For a month I tried so hard to contact them. I'm not sure what else to do.

      Business Response

      Date: 11/02/2022

      Good Afternoon, can you please provide a number where we can reach you, the number on file says its disconnected. 

      Customer Answer

      Date: 11/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      December *****************************

    Sky Group USA, LLC. is NOT a BBB Accredited Business.

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