Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Spot Pet Insurance Services, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSpot Pet Insurance Services, LLC

    Pet Insurance
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.92/5stars

    Average of 75 Customer Reviews

    Customer Complaints

    80 complaints closed in last 3 years

    54 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/12/2020

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Spot Pet Insurance Services, LLC offers customizable pet insurance plans to pet owners across the United States with a mission to help pets lead longer, healthier lives.

    Products & Services

    Customizable pet insurance plans for cats and dogs. Spot plan options include Accident & Illness, Accident-Only, and add-on Preventive Care coverage options, plus a 24/7 pet telehealth helpline. Spot also offers pet parents access to discounts on popular pet brands through the Spot Perks store.

    Business Details

    Location of This Business
    990 Biscayne Blvd Ste 603, Miami, FL 33132-1556
    BBB File Opened:
    4/7/2020
    Years in Business:
    4
    Business Started:
    8/23/2019
    Business Incorporated:
    8/23/2019
    Accredited Since:
    5/12/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Scott Taylor, President
    • Mr. Edward Landon, CFO
    Contact Information

    Principal

    • Mr. Scott Taylor, President

    Customer Contact

    • Mr. Edward Landon, CFO
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    80 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    They sent me a notice stating my rate was going to increase by $30 , so I started to shop around and spot was one of the policies that a quote was requested from. Then I had moved so I changed my address and received a notice stating my insurance plan was actually only going up to $57 from $55. So I decided to stop shopping around and just stay with them. Then I received a third notification stating my insurance was going to go up from $55 to $80.. mind you this whole year I was not able to use the insurance because he had increased his limit last year. So I have been paying a premium every month without getting any service. I have been with spot for maybe 2-3 years, they had all my dogs records. Recently my dog broke a tooth so I took him to the vet, and he had to have it taken out along with a few others. So I submitted my claim , and all the sudden spot asks for all his medical history again. Which they did have.. but I guess they are just trying to find something. They stated that a vet prior to having joined spot stated my dog had a dental disease ..and from there they concluded that they will not reimburse for anything because now they are blaming it all on the disease even though stormy did not have a stage 4 disease, and the current vet also stated that and this vet had taken X-rays and everything else. So I am curious as to how a vet that stormy was take to, only to get shots not an exam had all these statements to make when he did not even examine my dog. Now looking at all the complaints it seems they are doing this to many others.
    Read More

    Customer Reviews

    75 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle P

    1 star

    07/30/2024

    Repeated circle when speaking to an agent. When I said that I was going to take every action I could, she asked if I was threatening her. Weeks to pay nearly nothing. My dog died waiting on claim reimbursement. I'm going to try to *** them

    Local BBB

    BBB Serving Southeast Florida & the Caribbean

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.