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Business Profile

Pet Services

Support Pets, LLC

Reviews

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1,438 Customer Reviews

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  • Review from Baylie T

    5 stars

    02/25/2025

    So easy! Such a relief to be able to take my dog with me every move! I plan to use them to upgrade as time passes!
  • Review from Terry T

    3 stars

    02/24/2025

    Ok so far just printed so still using them here
  • Review from Astrid M

    5 stars

    02/22/2025

    I like it, the only think is that the ID does not have a picture from the dog.
  • Review from alexys w

    5 stars

    02/22/2025


    Fast easy process, provides me a sense of ease knowing i can have my ESA with my he’s my world.

    Support Pets, LLC Response

    02/24/2025

    That's our goal! A fast, easy and hassle-free service for those who really need!

    Enjoy every second with your ESA

    Thanks for trusting and choosing us
  • Review from Stephanie M

    5 stars

    02/22/2025

    This was very easy and considerate of our answers. Its nice to know our pets can help us in our daily lives.

    Support Pets, LLC Response

    02/24/2025

    It is our pleasure to assist! You can always count on us

    Thanks for your review and support!
  • Review from Aaron C

    1 star

    02/21/2025

    Support pets website is almost unusable. They have no customer service I can call and talk to. I received an email that my account was set for auto renew and I promptly tried to cancel online. I forgot my password and the password reset does not send an email to reset the password to my email. When I follow the steps to cancel my auto payment, it says my account was deactivated and I wouldn't be charged, and a few days later I was still charged. This business is absolutely terrible. I am basically having to replace my credit card to get them to not charge me because even after multiple attempts to cancel my account and a success message, when I log back in to check the status it always reverts to my auto payment being a year from now. Do not mess with this joke of a business.

    Support Pets, LLC Response

    02/24/2025

    Hi there

    We have evidence that you've contacted our customer ********************** team and asked for the refund, which was accepted and completed.

    Our platform is working fine and most of our customers find it easy. If you have any difficulties, we have a customer ********************** team ready to assist you, as they did and always do.

    Have a good day
  • Review from Danielle M

    5 stars

    02/21/2025

    I received all my things for Trixie! Love all of it!

    Support Pets, LLC Response

    02/24/2025

    It is our pleasure to assist! You can always count on us

    Enjoy every minute with Trixie!

    Thanks for your review and support!
  • Review from Anna G

    5 stars

    02/20/2025

    Fast and easy to get approved just been going through a lot lately Im a very emotional person and my dog brings me peace .

    Support Pets, LLC Response

    02/24/2025

    That's our goal! A fast, easy and hassle-free service for those who really need!

    Enjoy every second with your ESA

    Thanks for trusting and choosing us

  • Review from Alexandria R

    5 stars

    02/20/2025

    10/10! Amazing and quick service! Support is always available with quick responses. I received my documents without hassle! Now I can live comfortably having my *** with me everywhere I go! Thank you!!

    Support Pets, LLC Response

    02/24/2025

    It is our pleasure to serve! Count on us

    Thanks for your trust and support
  • Review from Alexa E

    5 stars

    02/19/2025

    Very convenient and amazing customer service. This is such an amazing service that is provided

    Support Pets, LLC Response

    02/24/2025

    We appreaciate your kind words.

    Thanks for your review and support!

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