We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plant Nursery

Costa Farms, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a product replacement the product I ordered was not what I received

    Business Response

    Date: 09/09/2024

    Dear Better Business Bureau,

    I am writing to provide details regarding the interaction with ****** ****. On Saturday, September 7th, at 8:06 am, Mr. **** contacted us via email concerning his recent order. Unfortunately, as our office is closed on weekends, we were unable to respond to his message on the same day.

    On Monday, September 9th, at 7:52 am, I replied to Mr. ****** initial email and advised him to contact ****** directly for his refund request, as the payment was made through their platform. Following this, Mr. **** responded with another email in which he used profane language towards our company. I responded with an apology and reiterated the suggestion to contact ****** directly to request the refund, as the order was processed through their system.

    Despite this, Mr. **** continued to reply with further profanity. I informed him that such language was unnecessary and that I was simply providing the necessary information to facilitate his refund request. Due to the continued use of excessive profanity, I ended our communication with Mr. ******************* find attached the full record of our interactions with Mr. **** for your review.

  • Initial Complaint

    Date:08/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/19/24 - Placed order for 2 plants, advised order on way.6/11 - Requested status.6/17 - Was advised checking on order.7/11 - Requested plants or full refund, advised plants were delivered. I asked for proof and confirmed address. 7/13 - Advised plants redelivered, again requested proof. 8/08 - Requested full refund. Advised would reship, delivery within 7 days.8/12 - Agreed to reship, full refund if not received within 10 days. Advised plants were on their way.8/28 - Neither plants/refund received.

    Business Response

    Date: 09/04/2024

    Dear Better Business Bureau,
    I am writing to provide an update regarding the complaint filed by ***************************** on August 28th, 2024.
    On August 29th, 2024, at 9:28 AM, I contacted ****************** to address her concerns. During our conversation I requested a copy of the order conformation, I explained that the order in question had not been placed through our official website, but rather through a fraudulent site. I provided ****************** with the necessary information to request a refund from her payment provider and supplied her with a link to report the fraudulent website.
    Unfortunately, we have recently encountered a scam circulating on social media, and the order referenced in this complaint appears to be connected to this fraudulent activity. In response, we have issued warnings across our social media platforms advising customers not to place orders through the fraudulent site. Additionally, I assured ****************** that all legitimate communications from our company are sent from the domain @costafarms.com.

    Customer Answer

    Date: 09/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction took place on June 11. The business in question was supposed to be sending 4 plants (which they increased the charge for on the final bill) but are now untrackable. It said it was sent by ***** but when you try tracking, its another company that seems to be from *****. I wrote them and they asked for more info but never got back. If I look at my order on their email it says malicious website detected and sorry this store is unavailable. The ad had first appeared on ******** and after looking up the business, it looked legit. Although I know its not a lot of money, I just dont want them getting away with ripping people off!

    Business Response

    Date: 07/03/2024

    Dear BBB,

    I am writing to provide an update on the complaint filed by ************************* on June 30th, 2024.

    On July 1st, 2024, at 10:48 AM, I contacted **************** to discuss his concerns. During our conversation, I informed him that the order in question was not placed through our official website but rather through a fraudulent site. I provided him with the necessary information to seek a refund from his payment provider and the link to report the fraudulent website.

    We have recently encountered a scam on social media, and we suspect that the order referenced in this complaint may be associated with this fraudulent site. To address this issue, we have posted advisories on social media, warning customers not to place orders through the fraudulent site. Additionally, we observed that the email address provided in the image by **************** is not from our domain. We informed him that all legitimate emails from our company will come from costafarms.com, and that our orders do not ship from ******

    I directed **************** to our FAQ page, which provides detailed instructions on what to do if a customer encounters a website or communication falsely claiming to be from us: ********************************************.

    Sincerely,

    ***************************

    Customer Answer

    Date: 07/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rare plant on their website. It was supposed to be a "platinum" scindapsus. What I received was absolutely NOT a platinum. I sent this complaint thru their website on 4/15, and have yet to receive a response.

    Business Response

    Date: 04/18/2024

    Dear BBB,
    We are writing to inform you that we have recently been in contact with ***************************** regarding an issue with her order. We received her complain on April 15th at 5:34 PM. On April 18th, 2024, at 9:30 AM, we extended our sincere apologies for the inconvenience caused by the incorrect plant being sent out to her.
    In response to this matter, we have taken immediate action by issuing a full refund for the order in question. Attached to this correspondence, you will find confirmation of the refund provided to ************** for your reference.
    We appreciate your attention to this matter and assure you of our commitment to ensuring customer satisfaction. Should you require any further information or assistance, please do not hesitate to contact us.

    Customer Answer

    Date: 04/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Badly damaged plant arrived on 1/12/2024. The very next day, I took pictures and sent an email to Costa Farms asking for a replacement. After a couple of weeks waiting for a response, I gave them a call and left a message. As of 1/30/2024 I have yet to receive a single reply from Costa Farms.

    Business Response

    Date: 02/05/2024

    Hello BBB, we contacted ************* on January 31st,2004. We extended our sincere apologies for the delayed response as we had a high volume of inquiries. We offered a replacement to his order in which we provided him with tracking information and upgraded the shipping method to priority overnight. We shared these details with him to facilitate tracking. We monitored the shipment on our end and later contacted ************* to confirm its arrival. He confirmed receipt and expresses satisfaction with the replacement.The consumer confirmation is attached for your reference. Thank you. 

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB. On Jan 10 I purchased a plant at Costa Farms online plant store. It was a Monstera Esqueleto in a planter that had a price of $59.00, I paid $63.60 with tax. The order/invoice number is ***** and was shipped through Fed Ex. It was scheduled to arrive on Jan 16; there was a delay and it arrived on Jan 18. The plant was very dead as a result of the delay. I have tried to call Costa Farms, I emailed them and put a support ticket in with photo documentation of what had arrived, and I recently called and was put in the queue to have a return call and have not received any contact from this business regarding this order.

    Business Response

    Date: 02/05/2024

    Hello BBB,
    We wanted to update you on the resolution of the matter concerning *************************************, we contacted ********************************* on January 29th,2024.
    We sincerely apologize for the delay in our response, which was due to a higher-than-usual volume of inquiries. Upon reaching out to *********************************, we offered our apologies and provided a replacement for the item in question. Additionally, we upgraded the shipping method to priority and provided him with the necessary tracking information to facilitate the monitoring of the shipment.
    We actively tracked the replacement shipment and contacted ********************************* to confirm its arrival. We are pleased to inform you that he has indeed received the replacement and expressed satisfaction with the resolution.For your reference, we have attached ********************************* confirmation.
    If there are any further inquiries or if you require additional information, please do not hesitate to reach out. We appreciate your understanding and cooperation in this matter.
    Thank you for your attention to this issue.

    Customer Answer

    Date: 02/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a plant from Costa Farms through Amazon on 12/8/2023 it arrived on 12/15/2023. They mailed the plant without any winter packaging (only a heat pack loose in the box) which is standard practice for nurseries during winter months. Winter packaging normally is double boxed or 2 thick cardboard walls, heats packs taped to the plant pot and in some cases the plant wrapped in refectix. The box they sent the plant in had holes in it. The plant arrived frozen beyond saving. I tried to contact them as they advised in the paperwork that came with the plant. I tried a second email, I tried 2 message forms on their website and I left a voicemail. They will not respond. The tracking number was 1Z07X11V0391170644 The order number through Amazon 113-3168511-2278658

    Business Response

    Date: 01/10/2024

    Hello BBB, we contacted ****** on January 8th, we extended our sincere apologies for the delayed response as we had a high volume of inquiries. We offered a replacement to her order in which we provided her with tracking information and upgraded the shipping method to priority overnight. We shared these details with her to facilitate tracking. We monitored the shipment on our end and later contacted ****** to confirm its arrival. She confirmed receipt and expressed satisfaction with the replacement.The consumer confirmation is attached for your reference. Thank you. 

    Customer Answer

    Date: 01/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 Christmas Cactus for ***** through Amazon. I was sent 2 Aloe plants by mistake. I have emailed and left a message and they are not responding. I have waited and they are not responding.

    Business Response

    Date: 12/27/2023

    Hello BBB, we contacted ****** on December 23rd to request images of the incorrect plants she had received. After receiving the pictures, on December 26th, we extended our sincere apologies for the mix-up and assured her that our team would promptly ship replacements.Additionally, we upgraded ****** to our 6-inch Christmas Cactus since her original order of the 4-inch Christmas Cactus was currently unavailable.Subsequently, we furnished her with tracking information for the priority overnight shipment of the replacements. We shared these details with her to facilitate tracking. Concurrently, we monitored the shipment on our end and later contacted ****** to confirm its arrival. She confirmed receipt and expressed satisfaction with the replacement. The consumer confirmation is attached for your reference. Thank you. 

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 11/26 and on 11/28 I received an email with the tracking number. It is now 12/13 and the item has not shipped. The tracking still only shows label created. Ive reached out to the company via email and through social media with no response.

    Business Response

    Date: 12/19/2023

    Hi BBB, We reached out to *****, and apologized for our delay as we had a high volume of inquiries. We set her up with a replacement, for priority overnight shipment. We gave ***** the tracking number details and tracked the order ourselves. Once we saw the order was delivered, we reached out once again to ***** and she was satisfied with the arrival of her white knight. Additionally, due to the delay and experience,we refunded ***** for the inconvenience she had as well. 

    Customer Answer

    Date: 12/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/12/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Christmas poinsettia as a gift to be mailed directly to the recipient. The plant arrived dead on 12/11. Understanding that issues happen I have attempted to contact the company several times to address over the past week. The order was facilitated through Amazon, so I first attempted to resolve there but the message from the business that is available through Amazon regarding customer concerns is that they dont offer returns or refunds for this product with no further options to address. I have sent emails and made attempts to call the company directly to include leaving voicemail. The company has been completely unresponsive, aside from their auto-generated email responses. A dead product was delivered which is clearly unsatisfactory and then they simply dont respond to customers.

    Business Response

    Date: 12/20/2023

    Hi BBB,
    We have already contacted ***** via email to convey our apologies and explain the unavailability of the originally ordered plants.However, we are committed to resolving this matter promptly by substituting the unavailable plants and dispatching a new selection to the provided recipient addresses. To ensure *****'s satisfaction, our representative contacted her over the phone to confirm the proposed resolution. We are pleased to report that ***** expressed contentment with our solution.

    Customer Answer

    Date: 12/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you. 

    Sincerely,

    ***********************

Costa Farms, LLC. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.