ComplaintsforAvana Plastic Surgery

Plastic Surgery

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Initial Complaint
07/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, I paid Avana plastic surgery a $250 deposit for cosmetic surgery I was planning for July 2025. After a visit with my primary care doctor I decided to cancel the appointment and requested a refund. They were persistent that I could change doctors to one that would have more experience to work with someone like myself with the health risk I have. I let them know that my doctor will not clear me for this procedure and I was told that I could not receive a refund because there was a $500 cancellation fee. I did not sign the agreement and sent a screenshot to the refund department showing I never submitted the agreements. Due to history of pulmonary embolism and very low blood levels, my doctor will not clear me for this type of procedure. I did let the refund department know my situation and they said they would get back to me. I have not heard from them since then, and I have tried calling them several times and have not received an answer. I would greatly appreciate a refund of my deposit due to my medical history and proof that I didnt not submit the agreement for the charge of the cancellation fee.
Business response
07/10/2024
Thank you for bringing your concerns to our attention through the BBB. We apologize for any inconvenience or dissatisfaction you may have experienced.
After reviewing your complaint, we understand your frustration and have decided to refund your deposit in full. We hope this resolution demonstrates our commitment to addressing your concerns and providing the best possible service to our patients.
Please allow 7-10] business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, do not hesitate to contact us directly.
Thank you for your understanding, and we wish you all the best.
Sincerely,
Refund Dpto
Avana Plastic Surgery
Customer response
07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Business response
07/15/2024
Dear *****************************, thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you have experienced. We value your feedback, and we always strive to provide exceptional service and ensure our customers are fully satisfied with their experiences. Due to your medical history, we understand the importance of resolving this matter promptly. You are granted a full refund, and we want to assure you that your refund is now processing. You should expect to see the funds returned to your account shortly. If you have any further questions or concerns, please do not hesitate to reach out to us directly, we would be more than happy to assist you. Thank you
Avana Plastic Surgery
************
Initial Complaint
07/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 14th, I was told that the promotional price of $5,500 for surgery with Dr. ************************* would expire that day. The sales coordinator, ******, insisted that I needed to put down a $250 deposit immediately or risk missing the discounted rate. I asked if I could call back the following Monday to have more time to consider it, but ****** said the 14th was the firm deadline.However, I later discovered that the company had extended the promotion without informing me. Setting a firm sale date and then changing it creates a false sense of urgency, which is an unethical and misleading business practice.Furthermore, I only learned after making the deposit that ****************** had a history of one malpractice lawsuit and one fatality in 2013. The surgery center neglected to disclose this information to me.When I contacted the refund department, they claimed the sales coordinator was unaware of promotion extensions and did not know if the bait-and-switch tactic was illegal. They also said they had never heard of the issues with ******************. Ultimately, they refused my refund request, citing the non-refundable policy I had signed under pressure.I have requested documentation of the promotion's original deadline and extension, but the company has not provided it. I am now forced to pursue legal action due to the misleading sales tactics and failure to properly vet the surgeon.
Business response
07/08/2024
We would like to clarify that our cancellation and refund policies are clearly outlined in the agreement you signed prior to booking. As per our records, you acknowledged and accepted these terms before proceeding with your deposit. Therefore we cannot proceed with issuing a refund.
Customer response
07/08/2024

Complaint: 21945101

I am rejecting this response because:

Sincerely,

*************************
Your company's practice of falsely advertising promotional sale end dates and then extending them without notice is illegal. I was misled by your sales representative, who told me the promotion had ended and I could not continue the call on a later date. This bait-and-switch tactic is unacceptable and I will pursue legal action if the issue is not resolved. Please provide documentation detailing the original promotional deadline and the extension, as I believe you are using illegal sales tactics to get consumers to make purchases under the impression that the offer is about to expire. I am willing to work with you, but I will not tolerate these deceptive practices. Ignoring the legality of your actions and simply reiterating your non-refund policy is not an adequate response.
Business response
07/10/2024
Tell us why here...We would like to clarify that our cancellation and refund policies are clearly outlined in the agreement you signed prior to booking. As per our records, you acknowledged and accepted these terms before proceeding with your deposit. Therefore we cannot proceed with issuing a refund.

Customer response
07/12/2024

Complaint: 21945101

I am rejecting this response because:
Given the misleading sales tactics and failure to disclose crucial information, I believe a reasonable resolution would be for the company to compensate me. Specifically, I request the company provide documentation of the original promotion deadline, extension, and any other relevant details to support my claim of being misled. Transparent disclosure of this information can help clarify the situation.
The company has yet to adequately address the alleged illegal sales tactics I outlined. Simply reciting a non-refund policy does not disprove these claims. I have requested supporting documents, but the company has not provided them. It is important the company transparently address these issues and propose a fair resolution. What does the company believe would be a reasonable way to resolve this matter
Sincerely,

*************************
Business response
07/15/2024
Dear *************************, We apologize for any confusion regarding the promotional pricing and the information about ************** . To clarify, any issues associated with ************** did not occur at Avana Plastic Surgery. We take pride in maintaining a record of safety and transparency in our practice.Regarding the promotional pricing, we regret any misunderstanding caused by the extension without proper notification. We have been actively trying to reach you to discuss this matter and find a resolution. Unfortunately, despite our efforts, we have been unable to connect with you thus far. To ensure clarity and transparency, we are more than eager to speak to you further to discuss this matter. Your satisfaction is important to us, and we are committed to addressing your concerns promptly. We appreciate your patience and understanding as we strive to find a mutually agreeable solution.

Avana Plastic Surgery
************
Customer response
07/19/2024

Complaint: 21945101

I am rejecting this response because:

Sincerely,

*************************
Customer response
07/22/2024
I am writing to express my deep dissatisfaction with the manner in which my case has been handled. As previously mentioned, the bait and switch tactic employed during our transaction is both unethical and unacceptable. This has caused significant inconvenience and distress, and despite my attempts to resolve the matter through the Better Business Bureau, a satisfactory resolution has not been provided.

Additionally, I have repeatedly requested documentation related to the extension of the promotion over the past month, yet I have not received any response. This lack of transparency and responsiveness further underscores the unethical nature of your sales practices.

Furthermore, I have previously been informed by your representatives that I will not be receiving a refund, and my attempt to dispute the charge through my bank was unsuccessful due to the signed no-refund policy.

Given the circumstances and the company's refusal to issue a refund or provide the requested documentation, I am left with no choice but to explore all available options to address this matter appropriately. This letter serves as a final attempt to settle this matter before I proceed with legal action.

Thank you for your attention to this matter.

Sincerely,
*******

Business response
07/26/2024
Tell us why hDear *************************,
We apologize for any confusion regarding the promotional pricing and information about **************. To clarify, any issues associated with ************** did not occur at Avana Plastic Surgery. We take pride in maintaining a record of safety and transparency in our practice.
Regarding the promotional pricing, we regret any misunderstanding caused by the extension without proper notification. We have been actively trying to reach you to discuss this matter and find a resolution. Unfortunately, despite our efforts, we have been unable to connect with you thus far.
To ensure clarity and transparency, we are eager to speak with you further to discuss this matter. Your satisfaction is important to us, and we are committed to addressing your concerns promptly. We appreciate your patience and understanding as we strive to find a mutually agreeable solution.
Now that the patient has disputed, we will need to wait for the dispute process, which takes 90 days.
Regards,
Refund Dpto
Customer response
07/26/2024

Complaint: 21945101

I am rejecting this response because:
I am writing to reject the business response from Avana Plastic Surgery.

While I appreciate their apology for the miscommunication regarding the promotional pricing and Dr. ****** history, their response does not fully address my specific concerns. I have already communicated via email that I prefer all correspondence to be in writing for documentation purposes. Despite this, they claim they have been unable to reach me, which is misleading.

Furthermore, I have already disputed the payment with my bank. The dispute was denied because Avana Plastic Surgery provided documentation of their no-refund policy. Therefore, their assertion that the dispute process will take 90 days is incorrect, as the dispute is already closed due to their no-refund documentation.

The response from Avana Plastic Surgery does not sufficiently address the misleading promotional pricing, the lack of proper notification regarding the promotion extension, and my concerns about Dr. ****** history. My request for a refund is based on the misinformation provided and the discomfort I experienced due to these issues.

I request a resolution that acknowledges these specific concerns and provides a fair outcome.

Thank you for your assistance in this matter.

Sincerely,

*************************
Business response
08/06/2024
Dear ********************,
I hope this message finds you well.

Avana Plastic surgery would like to inform you that since you have disputed the charge, we are currently unable to process any refunds until the bank completes its investigation. This process can take up to 90 days. We will keep you updated on the status of your dispute and the outcome of the investigation.

In the meantime, please let me know a convenient time for you to speak to us as unfortunately we have been unsuccessful reaching you. If you have any other questions or need further assistance. I am here to help and ensure that your concerns are addressed promptly.

Thank you for your patience and understanding.
Avana Plastic Surgery
************"
Customer response
08/06/2024

Complaint: 21945101

I am rejecting this response because:

I am writing in response to Avana Plastic Surgerys recent communication regarding my complaint. There are several inaccuracies and concerning points in their message that I would like to address.

1.Dispute Status: Avana Plastic Surgery claims that they are unable to process any refunds until the bank completes its investigation, which they state can take up to 90 days. However, my bank has already informed me that the dispute was closed on July 28, and they have sent documentation to Avana Plastic Surgery indicating the same. Therefore, there is no ongoing 90-day investigation.
2.Contradictory Statements: Throughout our previous communications, Avana Plastic Surgery has repeatedly stated that I cannot receive a refund due to the no-refund policy. Now, they are contradicting themselves by stating that the reason for the delay in the refund process is the bank dispute. This is inconsistent and misleading.
3.Ignoring Communication Preferences: Despite my numerous emails clearly stating that I can only be reached via email, Avana Plastic Surgery continues to claim they have been unable to contact me. This is not true and suggests that they are intentionally ignoring my preferred method of communication, thereby prolonging the situation unnecessarily.
4.False Claims: Avana Plastic Surgerys recent response suggests they are pretending to be working on a resolution while, in fact, they are not taking any meaningful steps. I have documentation from my bank showing that the dispute was closed in Avana Plastic Surgerys favor, which contradicts their current stance.
5.Lack of Documentation: Despite my ongoing attempts to request documentation related to the promotion extension and other relevant details, Avana Plastic Surgery has consistently refused to provide the necessary documents. This lack of transparency further supports the pattern of misinformation and unethical behavior.

Given these facts, I request that Avana Plastic Surgery provide a clear and honest response. They should either process my refund immediately or provide a valid explanation for their refusal that does not contradict previous statements or the banks information.

Thank you for your assistance in this matter.

Sincerely,
*************************
Initial Complaint
07/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an appointment with a completely different clinic. I was cleared by my doctor and my tests were all normal and completed on time. Before I paid anything I had a consult and was given the go ahead given the information I gave *****************************. Less than two weeks before the surgery they call me stating they won't do it, but they have a doctor who will, so I have to hurry and sign a form so they can transfer all of my tests to him so he can talk to me about my surgery.This was a complete lie. Without ever talking to avana they took my money and scheduled a surgery for I don't even know when or for how much since I had never spoken to anyone.I immediately asked for my money back from Unique Aesthetics the day they canceled me. They ignored me. So, I emailed again and they said Avana had my money and Avana said I would have to do a refund request at a link. I had to make an account because I'd never even had one or spoken to these people. Some man calls me today stating there will be a cancellation fee for a surgery I never scheduled! I was told they were transferring my files so I could speak to them. I of course would never choose a doctor without research, and this doctor is a nightmare. I want my money back as this feels like a big scam and I'm willing to take this to court if I don't get it because I signed the transfer of files under false pretenses. I would have never agreed to a surgery at a different clinic before I spoke to someone. Who would?
Business response
07/22/2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced.
We are pleased to inform you that the refund was successfully issued on 07/02/2024.

Your satisfaction is important to us, and we are here to help.
Initial Complaint
06/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I, ******************, am placing a complaint on Avana Plastic Surgery due to various attempts to reach out to customer service for a refund. It all started when I was forced to find a surgeon due to one of my old breast implants popping. I found about Avana Plastic surgery through a promotion, and after negotiating, I payed $4050.00 for breast augmentation surgery. The ******* ************************** couldn't help me immediately and sent me to do neurology tests because of my past medical history. Due to the nature of the injury, I couldn't perform such test and was forced to go into emergency. I have called many times during a couple months trying to get a refund while being told that it would be refunded many times on different days without a resolve. I am extremely dissatisfied with their customer service and want a full refund since I cancelled due to a medical reason.
Business response
07/02/2024
I hope this message finds you well. I am writing to inform you that a refund for your breast augmentation surgery at Avana Plastic Surgery has been successfully issued. We understand your frustration with the delays and challenges you faced in obtaining your refund, and we apologize for any inconvenience caused during this process.
The refund has been processed and should reflect in your account shortly, depending on your financial institution's processing times. If you have any further questions or concerns regarding the refund or need assistance with anything else, please do not hesitate to contact us directly.
Once again, we apologize for the difficulties you encountered and appreciate your patience throughout this matter.
Initial Complaint
06/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid deposit Never went to the office nothing was ever done So why not give me my deposit back Its not fair Please I need my deposit back.
Business response
06/25/2024
Tell us why hereThank you for reaching out to us. We understand your concern and regret any inconvenience this may have caused you.

We would like to remind you that, at the time of your deposit, a cancellation policy was signed which includes a cancellation fee. This policy is in place to cover the administrative and reservation costs associated with scheduling your procedure.

That being said, we would like to review your case individually to ensure it has been handled according to our policies and to see if there is anything else we can do for you. Please contact our customer service team directly at ************ to discuss your situation in more detail.

We appreciate your understanding and are here to assist you in any way we can....

Avana Plastic Surgery
Refund Department
Initial Complaint
06/19/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I WAS SCHEDULE FOR SURGERY TO HAVE A TUMMY TUCK DONE AT AVANA PLASTIC SURGERY IN *************, WELL THE MORNING OF APRIL 19TH, THE SURGERON CANCELLED MY SURGERY DUE TO ME HAVING TYPE 1 DIABETES MY BLOODSUGAR WENT UP TO 290 RIGHT BEFORE I WAS ABOUT TO PUT TO SLEEP AND HE SAID HE COULDNT DO IT BECAUSE OF MANY REASONS AS TO HEALING PURPOSES , INFECTIONS ETC ETC I RESPECTED THAT AND HE SAID I MAYBE IN THE NEXT FEW DAYS I COULD WORK ON IT BUT I TOLD HIM MY SUGARS BEEN FINE I THINK I WAS GETTING NERVOUS & ANXIOUS AND HAVE A LITTLE STRESS GOING ON SO I **** HIM I FEEL THAT ITS NOT MEANT FOR ME SO I GOT DRESS WENT TO THE FRONT RECEPTIONIST ABOUT A REFUND, WELL THEY REFUNDED ME THE $120 FOR MY BINDER RIGHT THEN AND THERE AND I GAVE THEM THE BINDER BACK & I ASK ABOUT MY ***** THE **** ASSURED ME. SHE CAN PUT IT IN RIGHT THEN AND THERE AND IT SHOULD BE ISSUED TO ME WITH 21 BUSINESS DAYS. SHE ALSO STATED I STILL NEED TO GET ON THE PORTAL AND REQUEST IT AND UPLOAD WHAT THE DOCTOR WROTE ABOUT CANCELLING DUE TO MY DIABETES. SO I DID THAT, THEN THEY KEPT TRYING TO GET ME TO RESCHEDULE FOR THE FUTURE AND I SAID NO I WANT MY REFUND AS QUICKLY AS I PAID MY MONEY SO THEN I KEEP MESSAGES SAYING ITS ***** BUSINESS DAYS WHICH WAS NOT TOLD TO ME LIKE I HAVE STATED AND THEY STILL GIVING ME THE RUNAROUND AND MAKING UP ANY AND EVERYTHING TO NOT ISSUE MY MONEY ITS BEEN 43 BUSINESS DAYS AND I TOLD THEM IM GOING THROUGH THINGS AND THEY CAN EASILY ISSUE MY REFUND
Customer response
06/28/2024
WELL THEY ISSUED $2,000 BACK TO A ORIGINAL PAYMENT THAT WAS VIA CASHAPP THAT I HAD ORIGINALLY PAID $2000. OVER A YEAR OR SO AGO AND THAT CASHAPP HAS BEEN CLOSED FOR OVER A YEAR NOW . I DIDNT REALIZED THAT THEY DID SUCH BECAUSE MY UPDATED PAYMENT AND BANK WAS ALREADY ON MY PROFILE FOR UPDATED ACCOUNT. SO I HAVE NO WAY OF GETTING SOMETHING FROM A ACCOUNT THATS BEEN CLOSED , WHEN I LOOKED IT UP IT SAYS THAT WHEN THINGS HAPPEN SUCH AS CREDITS BACK TO A ACCOUNT IT AUTOMATICALLY GOES BACK TO THE SENDER WHICH IS AVANA , I NEED TO KNOW HOW I CAN GET MY MONEY SENT BECAUSE A GUY IN THE REFUND DEPARTMENT NAMED **** ACTING LIKE CASH APP HAVE IT WHEN THAT CANT BE THE CASE.
Business response
07/17/2024
Dear ******,Thank you for reaching out and sharing your concerns regarding your refund. We understand how important this matter is to you.Based on our record, Im pleased to inform you that your refund has been processed successfully. We recommend following up with your bank to ensure the funds are credited to your account.If you have any further questions or need assistance, please dont hesitate to contact us.Thank you for your patience, and we wish you all the best.
Avana Plastic Surgery
************
Customer response
07/17/2024

Complaint: 21873116

I am rejecting this response because: they sent the refund to a closed cash app that I have no longer has access to and I spoken to a guy name ***************** ******* at avana in the refund department on this issue before he process this payment to a account I clearly said I have no access to and even on the AVANA portal my bank information that I done have either SECU bank is on there and he assured me that he will make sure that is taken care of and he didnt he went ahead and process my payment to the original method which was a cash app account that was over a year ago so he have me false misleading information and cash app nor AVANA or resolving my issue

Sincerely,

*********************
Business response
07/24/2024
Tell us why here...Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced during this process.
Upon reviewing your case, we would like to inform you that your refund of $4,000 was processed and issued on June 26th. Please verify this with your bank as it may take some time for the funds to reflect in your account. If there are any issues or you have not received the refund, we recommend contacting our refund department directly at ************ for assistance and to request a copy of the refund receipt.
We appreciate your patience and understanding in this matter. If you have any further questions or need additional support, please do not hesitate to reach out to us.
Best regards,
Refund Dpto
Customer response
07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
06/06/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 21 I put in refund regarding my lipo bbl 360 surgery for 3700 , i signed agreement I have proof that I will receive my payment within 30 business days I aint recieved my payment yet I contacted avana plastic surgery over 20 times and emails calls .regarding not recieving my refund . All im getting back is the same email saying my payment is processing and will be here within 30 days . 30 days changed into 60 days they said and thats not the agreement I signed . On may 31 I called spoke to a man explaining to him the situation he said if my refund is not back on my card by June 4 give them call , on June 3 I contacted avana plastic surgery coopertaion and a email all I keep getting is the refund processing its been saying its been processing for weeks now . Aint nobody explaining to me where my refund why is it taking longer then the agree signed contact this place is very rude and unprofessional. I just want my dam refund back asap . I just lost my father couldnt even give him a good funeral services because I been waiting on my refund that I was told and signed a agreement saying my refund will be here within ***************************** money asap are Im just about to file a lawsuit on avana plastic surgery regarding my refund . Yall very unprofessional and I will never deal with yall again
Business response
07/16/2024
*****************, we deeply regret that your experience did not meet your expectations.We want to inform you that the refund has been successfully processed and should be reflected in your account shortly. If you have not yet seen the refund, we recommend checking with your bank or payment provider, as processing times can vary.We value your satisfaction and are committed to resolving any issues you may have encountered. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team directly at ************.
Initial Complaint
05/30/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid for an extended tummy tuck with 2 areas of lipo .. I ended up having to cancel it .. requested a refund on 02/26/2024 they said no problem and said id be refunded for ******* (paid ******* but they said ****** cancel fee) .. said would be ***** days for a refund called multiple times to see where we were on the refund process then they said it would be 60 BUSINESS DAYS ***** but fine .. may 20th was 60 business days cslled on may 21st .. they said has to go to try distribution **** now called on may 28th .. she then told me that she was sending it to the distribution **** then (I thought it had already been done .. she told me ***** hrs and I should have a date its been past the 48 hrs ans still nothing cant get through to the refund **** now they always say someone will call me back but never does . Just want my money back .
Business response
06/04/2024
*****************
Our records show that the refund has been completed. If you still have concerns or questions about it, please feel free to contact the customer service department at **********************. They will be able to provide you with further assistance and address any other issues you might have regarding this matter. Thank you for your patience, and we hope this helps resolve your concerns.

Sincerely,

Avana Plastic Surgery
Initial Complaint
05/15/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello and to whom this message concerns I paid avana 7300 for a BBL and Lipo 360 but I cancelled the appt and in the policy wnd agreement I signed it stated i will receive $6800 within 30 business days I asked for a refund on 3/21/2024 and have still not received my refund Ive contacted them the representative whom *** spoken to countless of times continues to state that my refund will be issued between ***** business days when thats not what the policy I signed and agreed to stated. *** spoken to the supervisors of in the refund **** and they will keep giving me the run around on whats going on with my refund which has left me no choice but to file a complaint
Business response
05/22/2024
*****************,
Our records show that the refund has been completed. If you still have concerns or questions about it, please feel free to contact the customer service department at **********************. They will be able to provide you with further assistance and address any other issues you might have regarding this matter. Thank you for your patience, and we hope this helps resolve your concerns.
Sincerely,
Avana Plastic Surgery
Business response
05/22/2024
*****************,
Our records show that the refund has been completed. If you still have concerns or questions about it, please feel free to contact the customer service department at **********************. They will be able to provide you with further assistance and address any other issues you might have regarding this matter. Thank you for your patience, and we hope this helps resolve your concerns.
Sincerely,
Avana Plastic Surgery
Business response
05/22/2024
*****************,
Our records show that the refund has been completed. If you still have concerns or questions about it, please feel free to contact the customer service department at **********************. They will be able to provide you with further assistance and address any other issues you might have regarding this matter. Thank you for your patience, and we hope this helps resolve your concerns.
Sincerely,
Avana Plastic Surgery
Business response
05/22/2024
*****************,
Our records show that the refund has been completed. If you still have concerns or questions about it, please feel free to contact the customer service department at **********************. They will be able to provide you with further assistance and address any other issues you might have regarding this matter. Thank you for your patience, and we hope this helps resolve your concerns.
Sincerely,
Avana Plastic Surgery
Business response
05/22/2024
*****************,
Our records show that the refund has been completed. If you still have concerns or questions about it, please feel free to contact the customer service department at **********************. They will be able to provide you with further assistance and address any other issues you might have regarding this matter. Thank you for your patience, and we hope this helps resolve your concerns.
Sincerely,
Avana Plastic Surgery
Customer response
05/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
05/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
1/31/24 I was scheduled for a procedure at Avana with **********, however on surgery day I decided to get this procedure done at another clinic so I cancelled and requested a refund for over 11k which is what I paid. I waited the 60 business days for my refund with no problem however Im over 60 days and I cant even get a live rep from the refund department on the phone, every time I call they tell me Ill get a callback and it never happens, this has been frustrating and unprofessional trying to obtain my funds back and I will soon be contacting a lawyer about it
Business response
05/06/2024
Hello *****************
Our records show that the refund has been completed. If you still have concerns or questions about it, please feel free to contact the customer service department at **********************. They will be able to provide you with further assistance and address any other issues you might have regarding this matter. Thank you for your patience, and we hope this helps resolve your concerns.
Sincerely,
Avana Plastic Surgery

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