ComplaintsforAllied Property Group, Inc.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a mistaken payment of $5,000 to Allied my property management company. I live in a condominium. First they refused to return the money to me. They then said they were going to return less than the $5,000 and deduct 37 cents from it because I owe 37 Cents. Then they said they would cut me a check. It is several weeks later and I called only to learn that they money is sitting in their account. They are wrongfully holding my money. I want action please against them. Thank you

  

  Business response

  06/07/2024

  I will look into this matter and make sure owner receives an update if she hasn't already.  Once I have more information I will respond to BBB so you can proceed to close this matter out.  Refunds do take 2-3 weeks but much of it depends on the Board and how fast they approve the refund request but there is research required for all refunds, hence the delays.  Thank you.  

• Initial Complaint

  02/04/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Last May, I received violation fee statement from the *** because my tenants parked their trailer in the driveway. My leasing manager called the property manager and solved the issue between the *** and the tenants! They would waive the violation fee if the tenants did not park the trailer in the driveway anymore. Otherwise, if the issue happened again, the tenants would have to move out right away. So the violation fee had been waived. And I tried to called the property manager intended to get a written proof. Yet, I could not reach anyone despite multiple attempts!The tenants moved out last July because the lease contract ends!In January, ****, APG has a new property manager, **************** And I received notification for billing of the violation fee again!! Same case! My leasing manager and I tried to call the *** so many times and emailed them. We couldn't get a hold of them. Moreover, they sent the billing of the violation fees to the bad debt collector! What I don't understand is why we are paying the *** fees when on one is working! Instead, they are giving the home owners so much headache and troubles! This is the most unethical and unprofessional company I have ever known in my life!!

  Customer response

  02/09/2024

  Complaint #********

  Please see the attachment!

  

  Business response

  02/10/2024

  Dear ************,

  We will review this with the Manager and will get back to you.  If the matter was resolved then the fine should be waived.  Please allow us a few days to investigate.

   

  Thank you

  Customer response

  02/12/2024

   
  Complaint: 21246127
  
  
  Hi,

  
  

  Refer to the response from Allied Property Group, i also received an email from the manager, **************** who said she's on the process of waiving the violation fees! That's the answer I got! Until the matter is settled, I am not satisfied with the *** response at this moment!! 

  
  

  Thank you!

  
  

  ************
  
  

  

  Business response

  02/17/2024

  Good afternoon ************,

  
  Attached is your ledger, showing that the fine was waived.

   

  Thank you for your patience and we apologize for the inconvenience.

  Customer response

  02/20/2024

   
  Better Business Bureau:
  
  

  I am satisfied with the *** response! Thank you so much for your help!!

   
  
  Sincerely,
  
  ************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and I own a Condo in the ******************* We moved in November of last year and informed the association of our new address when we filled out our tenant application. They also had our phone number on file. In October of this year we received a letter from an attorneys office that we were in collections with this company after receiving zero communication that we were late on any fees. We pay HOA fees monthly but thought the special assessment was included in those fees and not a separate payment. We payed over **** to resolve the matter including attorney fees and late fees for something that should we should have been contacted about months ago. Now our account still says we are in collections and does not reflect the amount we paid. We have made multiple calls, emails, tried to communicate through the owner portal and received no help. I would like someone in the company to reach out to help us and refund all late fees and the attorney fee that we paid. I have never seen such disorganization or poor customer service before. This is my first complaint to the BBB.

  

  Business response

  12/22/2023

  Please be advised that this account is in collection with the Association's attorney and the owner must dispute his/her balance through the attorney's office.

   

  However, I will state that we reviewed this account and the address we were provided for this owner by prior management was the unit address.  Furthermore, the Application was not completed while Allied was the management company.  I've attached a screenshot of the roster information provided by the prior management company.

   

  It is important that the owner reach out to the Association's attorney to clear this matter.

   

  Customer response

  12/28/2023

  We payed the attorney in full and received confirmation of receipt on 11/2/22. We reached on to Allied on 12/7 via email and via their portal to let them know we paid in full and asked how to move forward with payments. We received no response until I contacted the BBB. 
  We have sent all communications we had with the attorney to allied today and are awaiting them to update their records and return late fees and attorneys fees to us or to credit our account. 

  Customer response

  01/02/2024

   
  Complaint: 21042764
  
  I am rejecting this response because:

  We payed the attorney in full and received confirmation of receipt on 11/2/22. We reached on to Allied on 12/7 via email and via their portal to let them know we paid in full and asked how to move forward with payments. We received no response until I contacted the BBB. 
  We have sent all communications we had with the attorney to allied today and are awaiting them to update their records and return late fees and attorneys fees to us or to credit our account.
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Deposit was given to Royal palm October 28,2023 I moved out October 30, 2023 and as of today they owe me $500. been sending emails and calling leaving messages and on the phone for hours and no one answers. From caller 6 to 1 it keeps taking me back to 8 . they are refusing to answer my calls and pay $500 owed . it's been a month already and still eht haven't replied or answer my calls. I have emailing *******************************, ***************************** and no solution. This money is owed to me and it's so unprofessional what they are doing. I need this solved or I am taking them to court for all damages and stress this is causing. They are very unprofessional. 30 days emailing calling leaving messages and no response or my money

  

  Business response

  12/04/2023

  ************* has received responses which I've been copied on.  Her complaint makes mention that deposit was given October of 2023 and she moved out same month.  I believe that's an error.  We have only been managing this property for about 6 months and have encountered numerous issues with security deposits provided to previous management under a different board.  Unfortunately, we are still sorting that out, hence the delay. Our intent & goal is always to assist the resident regardless of the circumstances. 

• Initial Complaint

  09/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/7/20 manager of my townhouse sent a letter claiming I owe various fees.On 3/9 I sent proof of paym and on 7/10 manager confirmed account adjustment. I explained that all my payments are sent automatically by the bank.(1 p 4-7)On 3/1/21 they claimed I owe $3414.44 that was later reduced to $1404.42. Some amounts were not included in their previous claim. On 3/12 I sent proof of paym.(2 p 1-6)On 11/30/21 I received another ledger claiming I owe $732.36. The ledger was not clear which payments were missing and my requests remained unanswered. The ledger was sent to me again on 6/8/22 for $2172.38, 9/10 for $1715.38 and finally on 10/24 for $2247.38. All these despite the manager setting up ACH payment for me on 1/11/22!In March 2023 Allied Property Group (APG) became the new management company. On 7/24/23 they claimed I owe $2463.38. I explained all payments are automatic; they should specify which months are missing. On 7/26 ************************* from APG said that the ledgers are hard to read and I should send proof of paym for the last 6 months (3). On 7/27 I sent proof of paym for last 2 years (4). On 8/3 ****** says that my request was sent to **** but I never heard back from **** (5). On 8/22 ****** told me that the new manager ***** will contact me (3). He never contacted me. On 9/8 I received a collection letter from their attorney for an amount of $6699.78 (6). The charges go back to 2015 although the old manager confirmed that my account was adjusted on 3/9/20 (1). In the meantime, they did not allow me to pay the missing fees for ***** to July 2023 (they didn't say that ACH has to be set up again so I missed 4 payments) and they did not set up ACH starting August as promised (7).I am requesting that APG withdraws the collection and tells me which months are missing. Once I provided proof they should give me an official notice that my account is in good standing. It is extremely time consuming to go back years and look for bank statements for several times.

  

  Business response

  09/29/2023

  We've been managing this Association for a very short time, perhaps 6 months.  From the attachments it appears that the amounts owed date back to prior years and is not a current debt.  But if the owner emails our customer service department at ****************************** and copies *********************** at ********************************** we will be more than happy to work with them as best as possible.  I have not checked the account to see if it is flagged with legal but if it is then owner will have to contact attorney of record to review account with them.  But they must email us first and we will guide them accordingly to help get this resolved.  

  Thank you.  

  Customer response

  10/09/2023

   
  Complaint: 20673689
  
  I am rejecting this response because: ************ is a joke! They pretend to be nice and accommodating on this public website: "we will be more than happy to work with them as best as possible" and "we will guide them accordingly to help get this resolved". Well I emailed them as requested and this was the response: "this is Leti from customer service once the account has an unpaid balance for a while now after several notice letters your account gets sent to an attorney for not paying the balance , since your account is in the hands of the attorneys department we no longer have access to your account until the attorney fees are paid." And this is what the supervisor said: "Ill await for customer service to respond if they havent already." Very helpful indeed!

  Let me summarize: They LIED to me at least 3 times: on 8/3/23 when they said **** will contact me to resolve the issue; on 8/22/23 when they said *********************** will contact me to resolve the issue (none of them ever contacted me); and on 8/27/23 when they said that Autopay is set up and will start in August, which was not true. They requested proof of payment for the last 6 months and when I sent them proof of payment for the last 2 years they didn't even look at it. Instead, to my surprise,  they sent the file directly to the attorney. And they are "happy to work with me" by telling me to go and deal with the attorney.

  These people are dishonest, misled me and lied to me. They should respond to my specific complaint instead of pretending niceties. I hope the board will get rid of them soon.
  
  Sincerely,
  
  ***************************

  

  Business response

  10/12/2023

  I am writing in response to the above-referenced Complaint filed by **************** against Allied Property Group.   **************** owns a unit in ************** of ************** **** located in Broward County.  Allied Property Group began managing this association in April 2023.  As **************** states he reached out to our customer service department via email and requested that his balance be credited.  ******************************* requested proof of payment.  **************** did not provide proof of payment.  In fact in the documents that he included in his complaint do not include proof of payment.  Furthermore, this complaint is not with Allied Property Group as we are an Agent for the Association.  In addition, a majority of the communication between **************** is with prior management (Vesta) not Allied Property Group.
  
  
  Regardless of who he has reported this issue to he has not provided any proof of payment; since no proof of payment was provided and **************** has not paid the balance due on his account, his account was forwarded to the Association's attorney, **************************.  Enclosed you will find an email from *************************** from ************************** where they request copies of 5 checks **************** mentions in correspondence.  The email attached further clarifies that **************** owes more than the 5 checks he claims have not been credited.  This is coming from a special assessment passed by his association in 2015.  
  
  
  As you can see despite the 5 checks he claims he found, **************** still owes the associations quite a bit of money.  **************** has to provide this proof or make payment.  Allied Property Group is merely the management company.  We cannot remove an account from collection without having the proper proof of payment.  Per ******* Statute Assessment Fees may not be waived.  Therefore, **************** needs to provide proof of payment for all of the items listed in the attached email.   
  
  
  We respectfully request that this case be closed as **************** has failed to provide any evidence that Allied has done anything wrong.  Allied has only begun managing this association in April 2023 and he already had a beginning balance of $2463.38.  In fact the bulk of his communications are with the prior management company.  Please confirm receipt of this response and that the matter has been closed without further action.
  
  

  Customer response

  10/23/2023

   
  Complaint: 20673689
  
  I am rejecting this response because: Allied Property Group has two main issues: They keep lying without providing any proof and they don't understand what my complaint is about. 

  After they told me twice that someone (**** and ***********************) will reach out to me to resolve the issue and nobody contacted me (I provided the emails in my original complaint) now they claim that I asked their representative to credit my balance! Where's the proof? I never asked for that. What I asked for, and it is clear from the emails attached to the original complaint, is to tell me which months are missing so I can provide proof of payment. This is exactly what I am doing now with their attorney. They told me that they inherited this account balance from the last management company and I should just pay it. My argument was that payments were set up automatically and the bank deposited the money directly into their account and it cannot be that so many payment are missing. They should tell me which months are missing and I provide proof. I sent them proof that they requested but they instead just sent the account to collection without even looking at the proof. If they claim otherwise they should provide evidence the same way I provided evidence. My complaint is not about whether I owe money or not. It is about them lying to me that someone will contact me to resolve the issue and instead sending the account to collection. They were just too lazy to review the account that they inherited and they basically said let the attorney deal with it. Making the most money with the least effort! They keep repeating that I did not provide proof of payment and I owe money etc. In fact, I sent proof of payment for most of the claims in 2020 to the old association and they told me that they will adjust the account but they didn't (emails were attached to the original complaint).

  Again: I NEVER ASKED THEM TO WAIVE THE BALANCE. THEY SHOULD PROVIDE PROOF AND IF THEY DON'T HAVE ONE THEN APOLOGIZE. I told them to show me which months are missing so I can provide proof of payment, instead of telling me to pay a lump sum amount based on a ledger that they themselves cannot decipher when I know that the payments were set up online and the bank deposited the payments automatically into their account. They said someone will contact me but instead sent the account to collection.   

  ON JULY 26 THEY SAID THAT THEIR LEDGER IS HARD TO DECIPHER AND I SHOULD SEND PROOF OF PAYMENT FOR LAST 6 MONTHS. ON JULY 27 I SENT PROOF OF PAYMENT FOR LAST 2 YEARS. PLEASE PROVIDE PROOF THAT YOU EVEN LOOKED AT THEM BECAUSE I DIDN'T RECEIVE ANY FEEDBACK. ON AUGUST 3 THEY SAID **** WILL CONTACT ME AND ON AUGUST 22 THEY SAID *********************** WILL CONTACT ME. PLEASE PROVIDE PROOF THAT ANYONE OF THEM CONTACTED ME BECAUSE THEY DIDN'T. INSTEAD ON SEPTEMBER 8 I RECEIVED A LETTER FROM THE ATTORNEY! THAT'S WHAT THE COMPLAINT IS ABOUT. IT IS NOT ABOUT WHETHER I OWE MONEY OR NOT BUT IT'S ABOUT LET ME SHOW YOU THAT ALL OR SOME OF THOSE CLAIMS HAD BEEN PAID. All the evidence was provided in the original claim.

  In addition, I asked them 3 times to tell me who the board members for this association are and how to contact them but, as part of their retaliatory behavior, they didn't even answer. It hurts even more knowing that I am paying for their salaries to get this kind of attitude and service.
  
  Sincerely,
  
  ***************************

  Customer response

  10/26/2023

  Could you please explain how this business, which clearly spreads lies without proof and disregards the customers as I outlined in my complaint with supporting documentation can get a "high ethics and high integrity award" from BBB? They not only didn't respond to my complaint but also added some more lies without any proof. 

• Initial Complaint

  09/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is the absolute worst company ever. Anyone considering using them should seriously reconsider it. I have never ever worked with a company that behaves the way this company does. This company truly never responds, never returns calls and never solves problems. Please do yourself a favor and just burn your money versus giving it to them.I have been trying for two months to get them to call me regarding multiple issues at our property. The company never returns calls. They have provided the homeowners a portal *** make payments and/or communicate through to which I have logged 6 communications with ZERO responses. I called the company again a few days ago and asked to speak with **** our property manager, only to be routed to someone who said **** was not available and routed me to Nerys voicemail, ONLY to find out a day later **** no longer works there. They are non-existent when it comes to responding to customers.

  

  Business response

  09/29/2023

  We are sorry for the experience you have had.  **** did have a family emergency and he has not returned to work since.  He has taken a leave of absence.  In the meantime, we ask that you contact our Director of Operations, *********************** at ********************** and she will address whatever concerns you may have.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Company does not return any phone calls ever. Over the past 35 days, calling their phone number yields a message that their offices are closed. This happens at any hour of the day.They implement a website portal for communication as well and I have logged numerous communications that have not been replied to. I am a resident in a property managed my this company and we have issues at our unit and they consistently fail to response.

  

  Business response

  08/14/2023

  Our offices close from 12:30-1:30 for lunch and Allied's general voicemail directs one to specific extensions if the receptionists are busy on other calls.  Our website also directs you to a general email ******************************* which yields a response 100% of the time.  We are open from 9-5, Monday through Friday.  Our portal is used by thousands of owners without an issue. Thank you.  

• Initial Complaint

  03/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did computer repair services as self contractor for Allied Property Group. After more than 4 months of trying to collect late payments (4 invoices from November 2022 to January 2023), this company refused to pay past due invoices.All sources of communication have been used to solve this matter.

  

  Business response

  03/27/2023

  Good afternoon,

   

  This is an invoice for a client of Allied Property Group; not for Allied Property Group directly.  The invoice has been submitted to the Board and we are awaiting to received the signed check.  

  Furthermore, this is the first time I see this complaint.  We apologize that we did not respond sooner.

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Complain its about a management company there was a vertical pipe leaking sewer water from the third floor to the first floor. that it happened on December 20, 2022. I have water all over the kitchen. Kitchen cabinets were destroyed. They didnt replace the vertical pipe until February 1, 2023 and I am an elderly lady. I turned 84 years old and the management company has not cover the hole that I have on the wall. My kitchen is destroyed, and you could see from the outside patio all the way inside my kitchen. people could see right through inside my apartment and to this day ** still waiting. I have sent seven emails and they still havent done anything. Thats why I want to file a complaint it may be something could be done with Allied Property Group and also the association ******************************** that has done nothing. Back in December 20, 2022 I had to file a police report I have copies and pictures I also have mold and mildew from sewer water. The only thing they did was replace the vertical pipe from the first floor to the third floor and I am on the second floor but the holes are still there and my kitchen is destroyed. I really need your help, I am 84 years of age and I live in ******************************** In ********* ******* for the past 23 years. I am an owner. And I pay association, fees and management fee and I just got an assessment to pay more money, but they do nothing to cover the holes that I have on the wall in my kitchen people walk through the hallway and they could see inside my kitchen. And I also have a big hole in my bathroom ceiling that they have not done anything at all. Please help me.

  

  Business response

  03/20/2023

  Thank you for your email.  Unfortunately your complaint is unfounded and is not the entire story.  There were 2 separate incidents.  The first water leak, which is the reason for the openings in your unit, was caused by the owner of the unit above.  That is an owner to owner issue.  This is not the association's responsibility.  The second incident, which is the one that occurred in December.  That incident impacted several units and we gained entry into all units except your unit because you refused to give us access to the unit.  We even had to call the police on your daughter because of how belligerent she became with the board, management, and other owners.  Eventually the Association was granted access and repaired the leak as well as the drywall.

  Per ******* Statute 718 all owners are required to have their own HO6 Policy (homeowner's insurance) to cover their contents and their property against issues as mentioned above.  *************** is not responsible for the repairs that remain.  You are responsible for making those repairs to your unit.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint is in regards to the HOA for ******** ****** apartments located in Cutler Bay. I own an apartment located at ***** ** **** Ave, Unit ***, ****** **** ** *****. The apartment is on the top floor and there has been a roof leak for an extended length of time. Initially, over a year ago, the leak was relatively small and so not a major concern, even though I had reported it to the association. However, in November 2021, my tenant reported that it was considerably worse and that part of the plaster coating on the ceiling was now falling down and they had to leave buckets under the ceiling whenever it rained. I contacted the association numerous times via email and never received a response from them. I called multiple times over a prolonged period and either received no answer, or was put through to a voicemail. No one ever responded to those messages. Eventually, out of frustration, I found that the association had another branch in Palm Beach and so called them in December 2021. I spoke with a lady by the name of ******** *******. She was initially very responsive and apologized and said she would follow up. Shortly afterwards, I did receive a call from ***** ***** from the local office who simply advised me he would contact a roofer. He said he wanted to inspect the damage and so I set up a time with my tenant. After my tenant took time off from work, ***** did not turn up. Since I have called and emailed numerous times asking for updates and each call and email has been ignored. Then on February 15th, ***** emailed me in response to one of my emails to once again say he would reach out to a roofer. In my calls and emails, I have repeatedly asked to speak to a manager or someone in higher authority and all these requests have been ignored. I have warned them that my frustration due to their lack of action was leading me to contact an organization such as yours and this has had no impact either. I am hoping you could help in getting some resolution.

  

  Business response

  04/26/2022

  Good afternoon,

  The roof repairs were already done.  The Association and its Board of Directors is responsible for approving these repairs, not ******.  Unfortunately we depend on your board of directors to make these decisions.  Also, the issue with your association is that the roofing company was not responsive.  However, to my knowledge the repair has now been completed.

  Customer response

  05/01/2022

  
  Complaint: 16822770
  
  I am rejecting this response because: Their response is completely baseless. I reached out to the President of the Board of Directors (****** ****** - [email protected]) and he advised that they were never contacted at all with regards to my unit and the roof leak. He also mentioned that in his opinion the Association is responsible for the internal repair since it was their area of responsibility that caused the damage. We have now submitted a claim through our own insurance company and advised them of this and hopefully they will take legal action to recover the costs from the Association. 

  The response did not even address the issue that they simply refused to respond to any emails or return any phone calls. It was not until after I had sent the confirmation that I had contacted the BBB with the case number that all of a sudden the roofer turned up. Thank you for your time.

  
  Sincerely,
  
  ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩