Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied Property Group sent me a notice for late assessment fees that included a collection fee of $50. The notice did not detail the items owed and the breakdown of missing payments. When I contacted Allied, I first spoke to **** who never called me back. I then spoke to ****** who sent an email detailing the line items from the notice that included FUTURE payments. After several conversation and emails, we figured out where the shortages were coming from (payment system ClickPay took money from special assessments and applied them to the shortage of regular assessments and Allied did not understand this initially). I want a refund of the $50 collection fee as 1) This was the first notice I received regarding the matter, 2)Allied sent a notice of money owed for FUTURE payments I do not feel that I should be responsible for a collection fee when Allied only just informed me of these shortages (despite saying they previously sent letters that were never received) and the notice they sent was INCORRECT.

  

  Business Response

  Date: 03/24/2025

  Good morning,

  Please provide the name of the Association and your account number to review this further and provide additional assistance.

  Thank you.

  Customer Answer

  Date: 03/24/2025

  Association is The Pathways

  Account number is unknown. ********************** address is ******************************************

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23091416
  
  

  Association is The Pathways

  Account number is unknown. ********************** address is ******************************************

  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/25/2025

  Good afternoon,

  
  The Notice of Late Assessment was sent on February 25, 2025 for the balance due of $621.66.  Said balance was past due and paid after receiving the letter on March 21, 2025.  Therefore, the letter served its purpose.  However, we will credit the $50 on the owner's account.  Attached is the ledger reflecting the outstanding balance and the owner's subsequent payment.

  Cordially,

  
  Customer Service

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/02/2025

  Good morning,

   

  Owners that purchase in a condominium and/or homeowner association do so willingly.  Before they purchase in an association, their realtor or the seller should have provided them with the association's governing documents that detail how that is association is run.  The governing documents include language that, among other things, require associations to collect fees to maintain the common elements and/or enforce the governing documents.  As a management company for associations, we take on those duties and responsibilities on the Board's behalf.   It is our contractual obligation to collect association fees that pay for the services that owners and/or residents receive.  We are also charged with enforcing the association's rules and regulations, which requires that we send violation letters whenever an owner is not in compliance.  We understand that these actions may not be pleasing to the owner, but it is our contractual obligation. If an owner is not willing to comply with the governing documents that they agreed to adhere to, then association living may not be for them.  

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied sent to a attorney for collection the attached payments made for account ******** on time since May 2024. I called Allied to update their records and they do not want to do anything but to send me to the attorney even though I have proof of Payments. This is not right, the first thing to do is to update the records and see if there was a missed payment and go from there. If they misplaced the payment is not my fault but to go from a total payment of $141.50 to $722 with attorneys fees for something that was paid on time is not good business practice I will write this moment to my HOA to let them know of this abuse. I want Allied to reverse this unjustified collection.

  

  Business Response

  Date: 09/20/2024

  Once an account is sent to collection, all communications must be done through the attorney's office.  All proof of payments must be sent to the attorney's office who will review the matter and communicate with us if there are any adjustments.  However, we will review the proof of payment he has provided and get back to him through the attorney's office.

  

  Business Response

  Date: 09/23/2024

  Once an account is sent to collection, all communications must be done through the attorney's office.  All proof of payments must be sent to the attorney's office who will review the matter and communicate with us if there are any adjustments.  However, we will review the proof of payment he has provided and get back to him through the ******************

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22313542
  
  I am rejecting this response because:

  Allied created the issue of non payment even though there is proof that payments were made on time. From the first conversation we had with the attorney they hired to collect, they want to collect the attorney's FEE NO MATTER WHAT I SHOW. I will reach out to the attorney a second time. This matter should be resolve with Allied that miss allocated the payments  and not the attorney. 
  

  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/2024 I sent the maintenance fee of $4,956.44 via a cashier's check to the address stated by the business (a ** Box in *********** gave me a tracking number.The **** website shows the letter delivered on 6/10/2024 to the ** Box.The business claims they did not receive the letter.

  

  Business Response

  Date: 07/15/2024

  Good afternoon,

   

  We are unable to locate this individual's account.  Please have him provide his account number so we can further assist him.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21917475
  
  I am rejecting this response because:

  They are playing around.

  On the check attached the account number is clearly stated on the memo. Also, I am attaching the copy of the payment receipt also sent where the account number matches the one on the check.

  It is clear that these people are not serious.

  And BBB accepts this kind of members?

  
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 07/20/2024

  Good afternoon,

  This account is in collection with the Association's attorney.  When an account is in collection with the attorney, payments are not automatically processed.  The procedure in this case is that we advise the attorney of the payment received and they advise us whether to accept the payment or forward it to their office.

  Since this account is with the association's attorney, we are not able to assist the owner.  All communications must go through the attorney.  The homeowner needs to contact them for any disuputes.

   

  Thank you

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21917475
  
  I am rejecting this response because:
  

  I have emails from them contradicting their statement, even claiming an employee from them (who they say never worked for them, but I have her corporate emails) acknowledging that they did not process payments on time causing delays in crediting the account.

  Even using fraudulent apps (ClickPay) for payments and not providing with the bank name and account number for paying the maintenance dues directly (like we used to do with Truist) causing a mess.

  Very shady.

  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 07/24/2024

  Thank you for your response.

  It is dissapointing to see how BBB backs the business when I provided back-up information and they only respond with misleading and contradictory remarks.

  Their negligence and mishandling of funds had a negative impact on my account. Their response was to send it to collection (which I cacelled immediately after knowing that I had used their ClickPay app that was hacked).

  My bank confirmed the fraud (as per my last attachment).

  The account was setled 7 days ago. They still cannot provide a $0 balance.

  Again, very dissapointing on BBB's part.

  Regards.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a mistaken payment of $5,000 to Allied my property management company. I live in a condominium. First they refused to return the money to me. They then said they were going to return less than the $5,000 and deduct 37 cents from it because I owe 37 Cents. Then they said they would cut me a check. It is several weeks later and I called only to learn that they money is sitting in their account. They are wrongfully holding my money. I want action please against them. Thank you

  

  Business Response

  Date: 06/07/2024

  I will look into this matter and make sure owner receives an update if she hasn't already.  Once I have more information I will respond to BBB so you can proceed to close this matter out.  Refunds do take 2-3 weeks but much of it depends on the Board and how fast they approve the refund request but there is research required for all refunds, hence the delays.  Thank you.  

• Initial Complaint

  Date:02/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last May, I received violation fee statement from the *** because my tenants parked their trailer in the driveway. My leasing manager called the property manager and solved the issue between the *** and the tenants! They would waive the violation fee if the tenants did not park the trailer in the driveway anymore. Otherwise, if the issue happened again, the tenants would have to move out right away. So the violation fee had been waived. And I tried to called the property manager intended to get a written proof. Yet, I could not reach anyone despite multiple attempts!The tenants moved out last July because the lease contract ends!In January, ****, APG has a new property manager, **************** And I received notification for billing of the violation fee again!! Same case! My leasing manager and I tried to call the *** so many times and emailed them. We couldn't get a hold of them. Moreover, they sent the billing of the violation fees to the bad debt collector! What I don't understand is why we are paying the *** fees when on one is working! Instead, they are giving the home owners so much headache and troubles! This is the most unethical and unprofessional company I have ever known in my life!!

  Customer Answer

  Date: 02/09/2024

  Complaint #********

  Please see the attachment!

  

  Business Response

  Date: 02/10/2024

  Dear ************,

  We will review this with the Manager and will get back to you.  If the matter was resolved then the fine should be waived.  Please allow us a few days to investigate.

   

  Thank you

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21246127
  
  
  Hi,

  
  

  Refer to the response from Allied Property Group, i also received an email from the manager, **************** who said she's on the process of waiving the violation fees! That's the answer I got! Until the matter is settled, I am not satisfied with the *** response at this moment!! 

  
  

  Thank you!

  
  

  ************
  
  

  

  Business Response

  Date: 02/17/2024

  Good afternoon ************,

  
  Attached is your ledger, showing that the fine was waived.

   

  Thank you for your patience and we apologize for the inconvenience.

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  

  I am satisfied with the *** response! Thank you so much for your help!!

   
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:12/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I own a Condo in the ******************* We moved in November of last year and informed the association of our new address when we filled out our tenant application. They also had our phone number on file. In October of this year we received a letter from an attorneys office that we were in collections with this company after receiving zero communication that we were late on any fees. We pay HOA fees monthly but thought the special assessment was included in those fees and not a separate payment. We payed over **** to resolve the matter including attorney fees and late fees for something that should we should have been contacted about months ago. Now our account still says we are in collections and does not reflect the amount we paid. We have made multiple calls, emails, tried to communicate through the owner portal and received no help. I would like someone in the company to reach out to help us and refund all late fees and the attorney fee that we paid. I have never seen such disorganization or poor customer service before. This is my first complaint to the BBB.

  

  Business Response

  Date: 12/22/2023

  Please be advised that this account is in collection with the Association's attorney and the owner must dispute his/her balance through the attorney's office.

   

  However, I will state that we reviewed this account and the address we were provided for this owner by prior management was the unit address.  Furthermore, the Application was not completed while Allied was the management company.  I've attached a screenshot of the roster information provided by the prior management company.

   

  It is important that the owner reach out to the Association's attorney to clear this matter.

   

  Customer Answer

  Date: 12/28/2023

  We payed the attorney in full and received confirmation of receipt on 11/2/22. We reached on to Allied on 12/7 via email and via their portal to let them know we paid in full and asked how to move forward with payments. We received no response until I contacted the BBB. 
  We have sent all communications we had with the attorney to allied today and are awaiting them to update their records and return late fees and attorneys fees to us or to credit our account. 

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 21042764
  
  I am rejecting this response because:

  We payed the attorney in full and received confirmation of receipt on 11/2/22. We reached on to Allied on 12/7 via email and via their portal to let them know we paid in full and asked how to move forward with payments. We received no response until I contacted the BBB. 
  We have sent all communications we had with the attorney to allied today and are awaiting them to update their records and return late fees and attorneys fees to us or to credit our account.
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit was given to Royal palm October 28,2023 I moved out October 30, 2023 and as of today they owe me $500. been sending emails and calling leaving messages and on the phone for hours and no one answers. From caller 6 to 1 it keeps taking me back to 8 . they are refusing to answer my calls and pay $500 owed . it's been a month already and still eht haven't replied or answer my calls. I have emailing *******************************, ***************************** and no solution. This money is owed to me and it's so unprofessional what they are doing. I need this solved or I am taking them to court for all damages and stress this is causing. They are very unprofessional. 30 days emailing calling leaving messages and no response or my money

  

  Business Response

  Date: 12/04/2023

  ************* has received responses which I've been copied on.  Her complaint makes mention that deposit was given October of 2023 and she moved out same month.  I believe that's an error.  We have only been managing this property for about 6 months and have encountered numerous issues with security deposits provided to previous management under a different board.  Unfortunately, we are still sorting that out, hence the delay. Our intent & goal is always to assist the resident regardless of the circumstances. 

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/7/20 manager of my townhouse sent a letter claiming I owe various fees.On 3/9 I sent proof of paym and on 7/10 manager confirmed account adjustment. I explained that all my payments are sent automatically by the bank.(1 p 4-7)On 3/1/21 they claimed I owe $3414.44 that was later reduced to $1404.42. Some amounts were not included in their previous claim. On 3/12 I sent proof of paym.(2 p 1-6)On 11/30/21 I received another ledger claiming I owe $732.36. The ledger was not clear which payments were missing and my requests remained unanswered. The ledger was sent to me again on 6/8/22 for $2172.38, 9/10 for $1715.38 and finally on 10/24 for $2247.38. All these despite the manager setting up ACH payment for me on 1/11/22!In March 2023 Allied Property Group (APG) became the new management company. On 7/24/23 they claimed I owe $2463.38. I explained all payments are automatic; they should specify which months are missing. On 7/26 ************************* from APG said that the ledgers are hard to read and I should send proof of paym for the last 6 months (3). On 7/27 I sent proof of paym for last 2 years (4). On 8/3 ****** says that my request was sent to **** but I never heard back from **** (5). On 8/22 ****** told me that the new manager ***** will contact me (3). He never contacted me. On 9/8 I received a collection letter from their attorney for an amount of $6699.78 (6). The charges go back to 2015 although the old manager confirmed that my account was adjusted on 3/9/20 (1). In the meantime, they did not allow me to pay the missing fees for ***** to July 2023 (they didn't say that ACH has to be set up again so I missed 4 payments) and they did not set up ACH starting August as promised (7).I am requesting that APG withdraws the collection and tells me which months are missing. Once I provided proof they should give me an official notice that my account is in good standing. It is extremely time consuming to go back years and look for bank statements for several times.

  

  Business Response

  Date: 09/29/2023

  We've been managing this Association for a very short time, perhaps 6 months.  From the attachments it appears that the amounts owed date back to prior years and is not a current debt.  But if the owner emails our customer service department at ****************************** and copies *********************** at ********************************** we will be more than happy to work with them as best as possible.  I have not checked the account to see if it is flagged with legal but if it is then owner will have to contact attorney of record to review account with them.  But they must email us first and we will guide them accordingly to help get this resolved.  

  Thank you.  

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20673689
  
  I am rejecting this response because: ************ is a joke! They pretend to be nice and accommodating on this public website: "we will be more than happy to work with them as best as possible" and "we will guide them accordingly to help get this resolved". Well I emailed them as requested and this was the response: "this is Leti from customer service once the account has an unpaid balance for a while now after several notice letters your account gets sent to an attorney for not paying the balance , since your account is in the hands of the attorneys department we no longer have access to your account until the attorney fees are paid." And this is what the supervisor said: "Ill await for customer service to respond if they havent already." Very helpful indeed!

  Let me summarize: They LIED to me at least 3 times: on 8/3/23 when they said **** will contact me to resolve the issue; on 8/22/23 when they said *********************** will contact me to resolve the issue (none of them ever contacted me); and on 8/27/23 when they said that Autopay is set up and will start in August, which was not true. They requested proof of payment for the last 6 months and when I sent them proof of payment for the last 2 years they didn't even look at it. Instead, to my surprise,  they sent the file directly to the attorney. And they are "happy to work with me" by telling me to go and deal with the attorney.

  These people are dishonest, misled me and lied to me. They should respond to my specific complaint instead of pretending niceties. I hope the board will get rid of them soon.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/12/2023

  I am writing in response to the above-referenced Complaint filed by **************** against Allied Property Group.   **************** owns a unit in ************** of ************** **** located in Broward County.  Allied Property Group began managing this association in April 2023.  As **************** states he reached out to our customer service department via email and requested that his balance be credited.  ******************************* requested proof of payment.  **************** did not provide proof of payment.  In fact in the documents that he included in his complaint do not include proof of payment.  Furthermore, this complaint is not with Allied Property Group as we are an Agent for the Association.  In addition, a majority of the communication between **************** is with prior management (Vesta) not Allied Property Group.
  
  
  Regardless of who he has reported this issue to he has not provided any proof of payment; since no proof of payment was provided and **************** has not paid the balance due on his account, his account was forwarded to the Association's attorney, **************************.  Enclosed you will find an email from *************************** from ************************** where they request copies of 5 checks **************** mentions in correspondence.  The email attached further clarifies that **************** owes more than the 5 checks he claims have not been credited.  This is coming from a special assessment passed by his association in 2015.  
  
  
  As you can see despite the 5 checks he claims he found, **************** still owes the associations quite a bit of money.  **************** has to provide this proof or make payment.  Allied Property Group is merely the management company.  We cannot remove an account from collection without having the proper proof of payment.  Per ******* Statute Assessment Fees may not be waived.  Therefore, **************** needs to provide proof of payment for all of the items listed in the attached email.   
  
  
  We respectfully request that this case be closed as **************** has failed to provide any evidence that Allied has done anything wrong.  Allied has only begun managing this association in April 2023 and he already had a beginning balance of $2463.38.  In fact the bulk of his communications are with the prior management company.  Please confirm receipt of this response and that the matter has been closed without further action.
  
  

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20673689
  
  I am rejecting this response because: Allied Property Group has two main issues: They keep lying without providing any proof and they don't understand what my complaint is about. 

  After they told me twice that someone (**** and ***********************) will reach out to me to resolve the issue and nobody contacted me (I provided the emails in my original complaint) now they claim that I asked their representative to credit my balance! Where's the proof? I never asked for that. What I asked for, and it is clear from the emails attached to the original complaint, is to tell me which months are missing so I can provide proof of payment. This is exactly what I am doing now with their attorney. They told me that they inherited this account balance from the last management company and I should just pay it. My argument was that payments were set up automatically and the bank deposited the money directly into their account and it cannot be that so many payment are missing. They should tell me which months are missing and I provide proof. I sent them proof that they requested but they instead just sent the account to collection without even looking at the proof. If they claim otherwise they should provide evidence the same way I provided evidence. My complaint is not about whether I owe money or not. It is about them lying to me that someone will contact me to resolve the issue and instead sending the account to collection. They were just too lazy to review the account that they inherited and they basically said let the attorney deal with it. Making the most money with the least effort! They keep repeating that I did not provide proof of payment and I owe money etc. In fact, I sent proof of payment for most of the claims in 2020 to the old association and they told me that they will adjust the account but they didn't (emails were attached to the original complaint).

  Again: I NEVER ASKED THEM TO WAIVE THE BALANCE. THEY SHOULD PROVIDE PROOF AND IF THEY DON'T HAVE ONE THEN APOLOGIZE. I told them to show me which months are missing so I can provide proof of payment, instead of telling me to pay a lump sum amount based on a ledger that they themselves cannot decipher when I know that the payments were set up online and the bank deposited the payments automatically into their account. They said someone will contact me but instead sent the account to collection.   

  ON JULY 26 THEY SAID THAT THEIR LEDGER IS HARD TO DECIPHER AND I SHOULD SEND PROOF OF PAYMENT FOR LAST 6 MONTHS. ON JULY 27 I SENT PROOF OF PAYMENT FOR LAST 2 YEARS. PLEASE PROVIDE PROOF THAT YOU EVEN LOOKED AT THEM BECAUSE I DIDN'T RECEIVE ANY FEEDBACK. ON AUGUST 3 THEY SAID **** WILL CONTACT ME AND ON AUGUST 22 THEY SAID *********************** WILL CONTACT ME. PLEASE PROVIDE PROOF THAT ANYONE OF THEM CONTACTED ME BECAUSE THEY DIDN'T. INSTEAD ON SEPTEMBER 8 I RECEIVED A LETTER FROM THE ATTORNEY! THAT'S WHAT THE COMPLAINT IS ABOUT. IT IS NOT ABOUT WHETHER I OWE MONEY OR NOT BUT IT'S ABOUT LET ME SHOW YOU THAT ALL OR SOME OF THOSE CLAIMS HAD BEEN PAID. All the evidence was provided in the original claim.

  In addition, I asked them 3 times to tell me who the board members for this association are and how to contact them but, as part of their retaliatory behavior, they didn't even answer. It hurts even more knowing that I am paying for their salaries to get this kind of attitude and service.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/26/2023

  Could you please explain how this business, which clearly spreads lies without proof and disregards the customers as I outlined in my complaint with supporting documentation can get a "high ethics and high integrity award" from BBB? They not only didn't respond to my complaint but also added some more lies without any proof. 

• Initial Complaint

  Date:09/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the absolute worst company ever. Anyone considering using them should seriously reconsider it. I have never ever worked with a company that behaves the way this company does. This company truly never responds, never returns calls and never solves problems. Please do yourself a favor and just burn your money versus giving it to them.I have been trying for two months to get them to call me regarding multiple issues at our property. The company never returns calls. They have provided the homeowners a portal *** make payments and/or communicate through to which I have logged 6 communications with ZERO responses. I called the company again a few days ago and asked to speak with **** our property manager, only to be routed to someone who said **** was not available and routed me to Nerys voicemail, ONLY to find out a day later **** no longer works there. They are non-existent when it comes to responding to customers.

  

  Business Response

  Date: 09/29/2023

  We are sorry for the experience you have had.  **** did have a family emergency and he has not returned to work since.  He has taken a leave of absence.  In the meantime, we ask that you contact our Director of Operations, *********************** at ********************** and she will address whatever concerns you may have.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company does not return any phone calls ever. Over the past 35 days, calling their phone number yields a message that their offices are closed. This happens at any hour of the day.They implement a website portal for communication as well and I have logged numerous communications that have not been replied to. I am a resident in a property managed my this company and we have issues at our unit and they consistently fail to response.

  

  Business Response

  Date: 08/14/2023

  Our offices close from 12:30-1:30 for lunch and Allied's general voicemail directs one to specific extensions if the receptionists are busy on other calls.  Our website also directs you to a general email ******************************* which yields a response 100% of the time.  We are open from 9-5, Monday through Friday.  Our portal is used by thousands of owners without an issue. Thank you.