Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stole my APPLICATION FEE and never returned it after the landlord went with another tenant.

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRG Management Company, ************************************************. Th is company and it's representatives participates in racial and senior discrimination and retaliation abuse.On or around April 4, 2022, I applied to TRG Management Company, for rental at Georgian Guardians Senior 55+ Apartments. After submitting the necessary paper work I was approved for housing rental but was never given ********** October 2024, I called Georgian Apartments and asked ******* ********, Community Manager, after over two (2) years on their list. I found out I was placed on the wrong list, 30% income rent payment instead of 60%, which is why I was never called. I then reapplied, paid a new application fee and went through another background check. I was now 1st on the list and on November 1, 2024. I signed a lease and moved in.On or around November 1, 2024, in the Office of ******* signing my new, a white woman about 5"3" and around 70 years old came in upset and distraught regarding ****, the maintenance guy, a young white male around 5 "4" and around 28 years of age, bullying her in various ways including, throwing her garbage at her door and back in her cart because he does not like her. I instantly realize that **** is a bully to seniors was going to be trouble because he was verbally angry and was allowed by ******* to verbally attack the resident. On November 10, 2025, only a month or so after ******* ********, Manager and I, ********* ******, Tenant, watched on building Security Camera together ****, flip my mat outside my front door over in the hallway and after she told me , "not to worry, that there was nothing wrong with my mat being outside my front door. Due to ****** dislike of it. On 11-13-2025 I am now charged and given, "NOTICE OF MATERIAL NON-COMPLIANCE SEVEN (7) DAY NOTICE TO CURE or my Lease of Residence will be terminated by ******* ********, Manager, the same person who told me not to worry that my mat was fine out side of my front door.

  Business Response

  Date: 01/29/2025

  I am writing in response to the complaint submitted by ************ *******
  
  Ms. ****** applied to our property on March 30, 2022, and at that time, she paid an application fee. Since we did not have any vacant units available, Ms. ****** was placed on a waitlist. She was approved after passing both credit and criminal background checks, but the remainder of the paperwork for her move-in could not be completed until an apartment became available. At no point was Ms. ****** asked to pay another application fee. The payment she made on March 30, 2022, was the only fee required for her waitlist *************** Bovell moved into **************** on November 1, 2024. 
  
  Ms. ******** complaint arises from a request to remove a doormat she placed in front of her door. On January 10, 2025, I attempted to discuss this matter further with her; however, she was unwilling to engage. I advised her that if she wished to file a complaint, she should follow the proper procedures, which she refused to consider. We reviewed security camera footage from the office after Ms. ****** reported that her medications,delivered by **** had been stolen from in front of her door. Upon reviewing the footage, we observed that the maintenance technician was cleaning the floor and, during this process, the carpet in front of her door was accidentally flipped. He did not intentionally act against her doormat. I tried to explain on January 10, 2025, that doormats cannot be left outside the front door and must be placed inside her unit.
  
  Regarding her allegations about another resident, I want to clarify that he was not bullying her. This resident was upset because when she spoke to him in English, he typically did not respond because he had limited English proficiency. He doesnt understand English and why he prefers not to engage in conversation, which caused frustration on the resident part.
  
  Ms. ****** has made false accusations against the maintenance technician, ****, who was simply doing his job on January 10, 2025.That day, **** was working with pest control, as Ms. ******* unit was one of those being treated for pests. When she opened the door, ****, in his limited English, advised her to place the floor mat inside her unit due to safety concerns. Our community does not allow mats outside doors to ensure safety for residents who use wheelchairs, walkers, or canes. After our conversation, ********* became upset and yelled at both me and the maintenance staff, insisting that no one had the authority to tell her to remove the doormat.
  
  Following this incident, my regional vice president also emailed her, reiterating the need to remove the mat due to safety issues.Unfortunately, she still refused to acknowledge this request. On January *******, I noticed that Ms. ****** had not removed the mat despite previous requests. Consequently, we issued her a seven-day notice to cure the lease violation.  Thank you for your attention to this matter.
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22805060
  
  I am rejecting this response because:Complaint: 22805060
  
  I am rejecting this response because:
  The response now inaccurate information.
   On Monday January 13, 2025, Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company, put the attached notice falsely stating that  I was specifically in noncompliance because: On January 03, 2025, the Staff (****, Maintenance staff), requested (See Attachment 1&2 dated January 13, 2025)
  However, this was untrue and I sent an email stating this to ******* ********, Manager of Georgian Gardens for TRG Management Company and TRG and Supervisors. (See Attachment #3
   On Monday January 13, 2025, Mrs ******* ********, Manager of **************** for TRG Management Company, came back to my apartment #*** and knocked on my door and placed the correct notice and date in my hand and admitted that her date(s) were wrong. (See Attachments 4&5)
  Now in their reply they have again told untruths that can be proved by their own written correspondence in this notice.
  Again, On Friday January 10, 2025, I spoke to Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company about ****, Maintenance staff being rude to me as he is to other Senior female residents and also told me to remove my front door mat which she told me on January 3rd 2025, I may keep at my door because it was not a problem. And that she would speak to ****, Maintenance staff to leave alone because it is not posing a problem.
  Non-the-less she changed her mind because she did not want to upset **** and I upset him.
  The reply of untruths also support that I really was made to move the front door mat because **** the maintenance staff does not like it there and wanted it moved so that he can run his broom mop up one side of the hall and down the other very quickly once every few weeks or months without having to move any resident mat   not because of it being a danger incase of a fire, etc.
  In conclusion, I spoke with Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company about **** on Friday January 10, 2025 where she became upset.
  Therefore, on Monday January 13, 2025 for him again. Mrs ******* ********, Manager of **************** for TRG Management Company retaliated against me for ****, maintenance staff and brought a Notice of Non-compliance against me when I did absolutely nothing wrong and everything was fine with us before him. 
  
    
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 02/11/2025

  Complaint: 22805060
  
  I am rejecting this response because:
  The response now inaccurate information.
   On Monday January 13, 2025, Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company, put the attached notice falsely stating that  I was specifically in noncompliance because: On January 03, 2025, the Staff (****, Maintenance staff), requested (See Attachment 1&2 dated January 13, 2025)
  However, this was untrue and I sent an email stating this to ******* ********, Manager of **************** for TRG Management Company and TRG and Supervisors. (See Attachment #3
   On Monday January 13, 2025, Mrs ******* ********, Manager of **************** for TRG Management Company, came back to my apartment #*** and knocked on my door and placed the correct notice and date in my hand and admitted that her date(s) were wrong. (See Attachments 4&5)
  Now in their reply they have again told untruths that can be proved by their own written correspondence in this notice.
  Again, On Friday January 10, 2025, I spoke to Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company about ****, Maintenance staff being rude to me as he is to other Senior female residents and also told me to remove my front door mat which she told me on January 3rd 2025, I may keep at my door because it was not a problem. And that she would speak to ****, Maintenance staff to leave alone because it is not posing a problem.
  Non-the-less she changed her mind because she did not want to upset **** and I upset him.
  The reply of untruths also support that I really was made to move the front door mat because **** the maintenance staff does not like it there and wanted it moved so that he can run his broom mop up one side of the hall and down the other very quickly once every few weeks or months without having to move any resident mat   not because of it being a danger incase of a fire, etc.
  In conclusion, I spoke with Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company about **** on Friday January 10, 2025 where she became upset.
  Therefore, on Monday January 13, 2025 for him again. Mrs ******* ********, Manager of **************** for TRG Management Company retaliated against me for ****, maintenance staff and brought a Notice of Non-compliance against me when I did absolutely nothing wrong and everything was fine with us before him. 

  Customer Answer

  Date: 02/12/2025

  Along with my rejection to TRG Management Group reply regarding: Complaint: 22805060
  
  I am rejecting this response because:
  Their response is filled with inaccurate information.

  On November 1, 2024 before moving into **************** I had to pay the sum of $2,298 dollars to move in.

  On Monday January 13, 2025, Mrs ******* ********, Manager of **************** for TRG Management Company, put the attached notice falsely stating that  I was specifically in noncompliance because: On January 03, 2025, the Staff (****, Maintenance staff), requested (See Attachment 1&2 dated January 13, 2025)
  However, this was untrue and I sent an email stating this to ******* ********, Manager of **************** for TRG Management Company and TRG and Supervisors. (See Attachment #3
   On Monday January 13, 2025, Mrs ******* ********, Manager of **************** for TRG Management Company, came back to my apartment #*** and knocked on my door and placed the correct notice and date in my hand and admitted that her date(s) were wrong. (See Attachments 4&5)
  Now in their reply they have again told untruths that can be proved by their own written correspondence in this notice.
  Again, On Friday January 10, 2025, I spoke to Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company about ****, Maintenance staff being rude to me as he is to other Senior female residents and also told me to remove my front door mat which she told me on January 3rd 2025, I may keep at my door because it was not a problem. And that she would speak to ****, Maintenance staff to leave alone because it is not posing a problem.
  Non-the-less she changed her mind because she did not want to upset **** and I upset him.
  The reply of untruths also support that I really was made to move the front door mat because **** the maintenance staff does not like it there and wanted it moved so that he can run his broom mop up one side of the hall and down the other very quickly once every few weeks or months without having to move any resident mat   not because of it being a danger incase of a fire, etc.
  In conclusion, I spoke with Mrs ******* ********, Manager of Georgian Gardens for TRG Management Company about **** on Friday January 10, 2025 where she became upset.
  Therefore, on Monday January 13, 2025 for him again. Mrs ******* ********, Manager of **************** for TRG Management Company retaliated against me for ****, maintenance staff and brought a Notice of Non-compliance against me when I did absolutely nothing wrong and everything was fine with us before him. 

  Sincerely,

  ********* ******

   

  Business Response

  Date: 02/21/2025

  Attached please find documentation validating our position in reference to our answer to the original complaint.   Resident ( ********* ******) completed an electronic application on 6/2/2022 at 33% housing requirement.  The wait time for 33% income housing typically exceeds a 1 year wait time.  Resident contacted TRG Management Property Manager (******* ********) on 10/9/2024 to verify wait time and was told at that time that based on her income she would qualify for 60% income housing.  Resident then came into the Georgian Gardens rental office to meet the Property Manager on 10/14/2024 to update her application.  There was no additional application fees charged to this Resident.  The Resident file was subsequently sent to our compliance department for review.

  Compliance approved the Resident file on 10/24/24.  On 11/1/2024 Resident paid a total of $2,298.00 in money orders (see attached and took possession.  All Resident and TRG/Property Manager relations was without incident until 1/10/2025 when TRG Maintenance Tech ( Able Feble) noticed a door mat at the front door which created a trip hazard for other Residents who utilize walking canes and other aid throughout the building.  Resident was issued a Seven Day Notice to Cure (see attached on 1/13/2025.

  Page five of the Lease signed by the Resident (see attached) specifies that the common areas cannot post a danger to other Residents.  The complaint filed with the BBB is clearly retaliatory actions as we attempt to enforce policies and procedures of the the company and building.  We as that this action is dismissed. 

   

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22805060
  
  I am rejecting this response because:

  **** Maintenance Tech did not want my mat at the front door because he did not want to have to pick it up as it interrupted his pattern of cleaning.

  The excuse that other Residents would trip who use walkers and canes is untrue because the door mat use to be placed directly in front of my unit-208.

  Therefore, zero residents would trip because the path to their units was never obstructed by the mat that only sat at my front door. Also, someone would have to willfully walk into the mat at the front door of my unit-208 (for their own personal reason to trip), even in the event of a fire because there was absolutely no obstruction to anyones path, UNLESS they were totally blind.

  Inclosing, I was placed on the wrong housing list in March 2022, of 30% instead of 60% so it took over 3* years of calling before someone even asked for proof of my income. Which I was then placed on the correct list.

  Lastly, how could I retaliate about being sent a 7 day NOTICE TO CURE?  I did nothing wrong with having the mat at my front door and this is also According to *******, Manager who told me with her own mouth on or about January 3, 2025 that my mat was fine at the front door and not in the way. After we watched ****, Maintenance guy kick it over on their Security Camera when I went into the office concerned about seeing my front door mat kicked over. I wondered who would do such a thing so *******, Manager pulled of the footage to see in front of me. After we saw that it WAS ****, Maintenance, she promised that she would talk to **** and ask him to leave my mat alone.  But after she spoke to ****, it only made him mad so he doubled down on her because he didnt like the mat being on his floors and decided to be rude and nasty to me. To show me that he did not want it there. Which caused him to verbally confront me on January 10, 2025 and I told him that *******, Manager said I did not have to move it so I will not. It infuriated him, **** the Maintenance guy and he promised me that he will make me move it.  This is supposedly a person who does not speak or understand English so there is a so called language barrier.
  

  Thus, after speaking to ALL concerned. He got his way and I was retaliated against with a 7 Day NOTICE TO CURE. (See previous attachment).

  I was retaliated against not ****, Maintenance nor *****************. In which my housing is threatened after wrongfully waiting over 3 years. I served my Country since the age of 19 as a Civilian and retired on disability due to my service so I as an American Citizen do NOT DESERVE to have my housing threatened. Especially, when I did absolutely did nothing wrong by trusting building Manager, ******* *******, of Georgian Gardens when she verbally told me with her mouth on or about January 3rd 2025 that my mat was fine being at my front door. Which was in absolutely no ones way nor could cause any injury to anyone unless they walked into it deliberately or was totally blind and walked into it. Not even a fire would cause anyone to trip because then one could not see period.

  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 02/23/2025

  I further reject TRG Management Company reply because:

   

  (Attached please SEE receipt) of application fee dated March 31, 2022 and not June 2022 as erroneously stated by TRG Management Company.

  (Attached please SEE email letter) of approved application dated April 4, 2022 and not June 2022 as erroneously stated by TRG Management Company.

  (Attached please SEE previous 7 DAY Notice) retaliation NOTICE TO CURE because I upset **** of Maintenance who I told I would not move the mat

  because ******* *******, Manager gave me permission to have it there there and that it was not in the way. Also because the mat was simply at the front

  of my unit-208,  ******* *******, Manager said it was not a "problem'.  It did not interfere nor interrupt anyone's ability to walk by safely, even in case of a fire.

  As it was only in front of the door not in the way. Again, the only person bothered was **** of Maintenance because it intruded on his way of quickly pushing

  a mop broom, at the time, up one end of the hall and down the other on the very infrequent times he decided to clean the floors. Now unclean floors are a danger

  and tripping hazard because it is in everyone's way not a mat placed out of the way and only at a front door where no one but the resident walks.

  Customer Answer

  Date: 02/23/2025

  I further reject TRG Management Company reply because:

   

  (Attached please SEE receipt) of application fee dated March 31, 2022 and not June 2022 as erroneously stated by TRG Management Company.

  (Attached please SEE email letter) of approved application dated April 4, 2022 and not June 2022 as erroneously stated by TRG Management Company.

  (Attached please SEE previous 7 DAY Notice) retaliation NOTICE TO CURE because I upset **** of Maintenance who I told I would not move the mat

  because ******* *******, Manager gave me permission to have it there there and that it was not in the way. Also because the mat was simply at the front

  of my unit-208,  ******* *******, Manager said it was not a "problem'.  It did not interfere nor interrupt anyone's ability to walk by safely, even in case of a fire.

  As it was only in front of the door not in the way. Again, the only person bothered was **** of Maintenance because it intruded on his way of quickly pushing

  a mop broom, at the time, up one end of the hall and down the other on the very infrequent times he decided to clean the floors. Now unclean floors are a danger

  and tripping hazard because it is in everyone's way not a mat placed out of the way and only at a front door where no one but the resident walks.

  Customer Answer

  Date: 02/25/2025

  Dear *****,
  
  I am requesting that you please, reopen the above case until damage has been fixed.
  
  Respondent replied to Complainant in words only, submitting no proof to back their reply as Complainant did. 
  Complainant is asking that Respondent be asked to dispute Complainant's proof by showing their documentations to verify what they are claiming.
  
  Also, Complainant now has bathroom ceiling issue in the apartment since February 19, 2025 when this case was still open and respondent's water pipe broke and caused water to flow from the ceiling causing water soaking to Complainants belongings. Respondent came in and fixed water pipe on February 20, 2025. 
  
  However, as of todays date February 25, 2025, even though the broken water pipe has been fixed. The repair of the very small area of the ceiling which was taken apart by building Manager and Maintenance personnel, has not been fixed as promised by Monday February 24, 2025. 
  
  I can not use my bathroom as I want during this time as I wait on maintenance to arrive and while they are in the bathroom. 
  
  
  Respectfully,
  ********* ******

  Business Response

  Date: 03/13/2025

  On February 19, 2025, at 8:51 PM, the resident of unit 208 reported hearing a noise coming from her bathroom while the Resident (********* ******) was in the living room. The Resident turned on the light and discovered water leaking from the exhaust vent and the ** vent, which soaked her floor and bathroom rug. She promptly emailed me and called the emergency number.
  
  Our TRG Property Manager (******* ********) responded via email to inform her that we were on our way and also called her to convey the same message. Upon entering apartment 208 with the Property Maintenance Tech (**** *****), TRG Property Manager and Maintenance Tech observed that the leak was still occurring. I then went upstairs to apartment 308 to investigate any potential issues there. Everything in apartment 308 was clean and dry.
  
  TRG Property Manager and Maintenance Tech returned to unit 208, removed the exhaust vent, and made an access hole in the ceiling. Using a camera, inspected the area but found no visible leaks in the *** or electrical pipes. Since the water leak had stopped, we asked the residents of unit 308 if they had recently used their bathroom or taken a shower. They reported taking a shower around 8:05 PM, and Maintenance Tech suggested that the issue might be related to the shower drain.
  

  Property Manager and Maintenance Tech left unit 208 at approximately 10:23 PM after confirming that the ceiling was no longer leaking. The Resident in unit 208 was informed *** would return the following day, February 20, 2025, to reassess the situation and complete necessary repairs.
  
  On February 20, 2025, **** and ****** ******* (a TRG Property Manager from a neighboring property) visited the resident's apartment to assess the source of the leak. They confirmed that the leak was coming from the shower drain in apartment 308. They opened a hole under the shower and made a couple of holes by the ** vent to ensure everything was drained and dry. After completing the repair to the shower drain in unit 308, ********************* was then informed that *** would not seal the sheetrock with compound yet, as we needed to ensure that the repair did not leak again before closing it up. Maintenance Tech and Property Manager planned to return on Monday, February 24, 2025.
  
  On February 24, 2025, ****** and **** returned to Ms. ******** apartment and sealed the sheetrock with compound. They explained that the compound would need to dry before they could sand it down and scheduled another visit for February 25, 2025. On that day, we sanded down the sheetrock and applied more compound, allowing it to dry again.
  
  On February 26, 2025, the work was completed with the final sanding of the sheetrock, painted the ceiling, and ensured everything was in order before leaving the property. Ms. ****** mentioned in her most recent complaint that she was unable to use her restroom.  That statement is not accurate and respectfully refute her account of this process.

   

  Thank you, 

  ***** ******,

  TRG Regional Manager

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22805060
  
  I am rejecting this response because:

  The repair was not done and leak damage has appeared worse than before. (PLEASE SEE ATTACHED PHOTO).

  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 03/19/2025

  
  

  Business Response

  Date: 04/15/2025

  I hereby declare that Georgian Gardens affirmatively denies any and all allegations set forth by this individual.  It is our belief that this resident's continued complaints are an attempt at gaining financial restitution to which she is not entitled.  The resident provides zero evidence to support her allegations.  This resident's repeated baseless and unsubstantiated allegations are borderline harassment and/or extortion.  We hereby attest that we have no intention to provide any financial settlement to this individual as she fails to meet any reasonable standards of proof of these ever-evolving allegations.

  Sincerely, 

  ******* *********, Regional Vice-President

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my deposit and never returned it after being denied

  Business Response

  Date: 11/15/2024

  Hello,

  We spoke to ****** ******** and his deposit has been approved and will be printed and mailed.  He should be receiving it this coming week. 

  Thank you,

   

  TRG Admin

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/10/2024 I signed a new lease for another year with my apartment complex. On 9/11/2024 the leasing office signed everything and I emailed my copy. On 9/16/2024 a leasing agent from the front office contacted me and said "We forgot to send you a page of your lease can you please sign it", I said "I will take a look at it"After looking at the page they emailed me, I came to conclusion that paper of the lease is something I already signed and so did they. The only thing changed on that paper was they added another fee of ($45.00) for my carport. Due to them already signing, by law the contract was set in place and there was no need for me to re-sign. I explained that to them and they proceeded to tell me and threaten me "We were just going to charge you regardless. My regional manager was here today and stated you are not being compliant and if you don't sign we will have to put your lease at a month to month" Even though I have already signed and they signed the contract. I am hoping to have a resolution to this situation as it has been very frustrating being spoken and treated like this.

  Business Response

  Date: 10/17/2024

  We understand the frustration surrounding the renewal error and appreciate your patience as we work to resolve it. The lease renewal letter indicated that the parking charge would be applied, but our team discovered this mistake after it was sent for signature.We acknowledge your concerns and have chosen to waive the parking fee.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/10/2024 me quitaron el aire acondicionado a las 4:00pm lo tienen programado por ordenador o celular de la oficina 09/12/2024 lo pusieron a las 1:20 pm lo quitaron a las 4:00 pm da 13/09/2024 fue el inspector pusieron el AC a las 3:30pm y lo quitaron a las 6:40pm solo aire caliente, no ***** dormir a mi hijo discapacitado y a mi.Da 09/11/2024 la temperatura a 86* me despierto en la madrugada est suda.reporto son las 1:46am da 09/08/2024 se rompi el AC de nuevo.esta a 86* tengo fotos.Vino un inspector el viernes 09/06/2024 y lo arregl y ******** el seor de mantenimiento le dijo que yo **** que cerrar hermticamente las ventanas para que el ac se enfre, el cada vez que viene lleva una bala de gas rosada me parece sospechoso.dia 09/05/2024 llame a reportar que en mi casa haba mucho calor y enseguida enfri el aire acondicionado habl con la supervisora ********************************* y **** quera que le mandara inmediatamente una foto del AC puesto en ese momento lo arreglo.Da 09/05/2024 a las 11:23am Ella me inform que no va a pagar la gra $145que me llevaron mi carro del parqueo de discapacidad ticket virgente por mi hijo Y tampoco lift $17 y los filtros del AC que me hicieron comprar.Otros coches se parquean sin etiqueta *********.Dia viernes 09/06/2024 sent un olor muy fuerte a podrido que vena del AC a las 10:00pm o 11:00pm ade** de mi vecina G002 que cocina y todo el olor a comida est por toda mi casa como si cocinara yo.Y hace ruido para que mi perro ladre en las paredes.******** Me dijo que pasara por mi casa el lunes para saber dnde con precisin estaba mi coche. Ellos quieren la autorizacin ma para pedir unos papeles del mdico de mi hijo y yo quiero esos papeles para llevarlo al mdico y tener una copia conmigo pero no quieren drmelos el da 04/03/2024 ya firm esos papeles pero Mailin lima los quiere de nuevo.Mailin lima me manda correos electrnicos como que arregl las cosas y no es verdad cmaras tengo y no vienen 5 veces o **

  Business Response

  Date: 09/23/2024

  Odor from Neighbors Unit:
  Meadowgreen Management met with the head of household of neighboring unit regarding the alleged nuisances. No odor or questionable housekeeping was observed. The unit is maintained in accordance with the lease agreement and house rules, in a decent, safe, sanitary, and good state of repair.
  

  Air Conditioning Unit:
  Management created a work order treating this as an urgent matter and visited the unit on 9/16/2024 around 3 pm. The resident refused entry to management, so we confirmed with the resident that maintenance would return at 9 am on 9/17/2024 to inspect the ** unit. The resident was not home, but maintenance proceeded with the inspection. We are enclosing completed work orders and pictures from todays inspection, which show that the unit is working properly.
  

  Over the last two months, we have had several work orders related to the ** unit, all of which have shown no evidence of malfunction. On 9/6/2024, an HV** contractor assessed the ** unit and found it fully operational. The resident was home during this visit and explained her concern to the contractor. The technician advised the resident to adjust the thermostat to a lower temperature when she feels hot.
  

  Towed Vehicle
  Management advised the resident upon move in where she was able to park. The resident parked in a handicap parking space in the neighboring property (****************** 22), which is only for their residents. Their residents have their tags registered in their management office, being that she is not a part of this community, on 6/5/2024 her vehicle was towed. After this incident she requested an assigned parking space within our community, management advised she would need to visit the leasing office to complete request for reasonable accommodation. Management is unable to resolve this for the resident because the resident has not returned the requested form necessary to move forward with the verification process.
  

  The resident has yet to provide *** with the following:
  Her attorneys contact information, as stated in a previous email communication.
  The completed reasonable accommodation form, listing the verifiers contact information and explaining the accommodation/modifications being requested.
  A date and time she is available to meet with the Leadership Team to discuss her concerns and come to an amicable understanding of the expectations as a tenant and landlord.
  

  Lastly, *** must honor Conciliation Agreement and provide correspondences in Spanish. Should BBB protocols require to share our response with the resident, that it is not our intentions to breach the terms of this conciliation agreement.  We recommend if the resident needs anything *** provided to be translated that she should contact Meadowgreen Apartments immediately to discuss.

  Customer Answer

  Date: 09/23/2024

  
  Complaint: 22295525
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  no acept la respuesta porque mi vecina G005 me digeron que **** era la duea de discapacitado y que nadie ms **** parquearse.y no me dieron permiso en parqueo solo en el visitor y no pusieron la chapa registrada diciendo que tenia que volver a someter el papel del neurlogo de mi hijo ya se lo di el da de contratoVirgente .Y todava tengo problemas con el aire ya que lo quitan de computadora o celular cuando quieren.ya mand fotos de la temperatura del apartamento a 86* tengo videos tambin.Dia 09/16/2024 Ya vena otro tcnico a inspeccionar la unidad Freezing Mechanical INVOICE37994009 yo pagu $85 dlares para que revisaran el AC y no tiene nada.digeron ******** que vinieron ese da y arreglaron el AC mandando email,porque sigue soplando aire caliente y se prende despus de 45minutos? Si no tiene nada.Inspeccin no viene fin de semana ni a las 1am ni ****** seora G002 quita el olor si le avisan si viene inspeccin milagrosamente el AC se arregla y el olor.Vinieron el lunes me llamaron cuando no estaba,09/19/2024 habriendo la puerta diciendo que van a arreglar?Si ellos dicen que no tiene nada cada vez que vienen.desde el da 07/05/2024.Tengo videos y fotos de cuando vienen sin permiso tengo cmaras de ************* vienen en emergencia.el da 09/16/2024 ya vino otro tcnico y no tiene nada.Quitan el AC desde computadora o celular.lo quitan y lo ponen lo programan como quieren.

  Business Response

  Date: 10/03/2024

  As of 10/3/2024
  
  Odor from Neighbors Unit:

   Meadowgreen Management met with the head of household of neighboring unit regarding the alleged nuisances. No odor or questionable housekeeping was observed. The unit is maintained in accordance with the lease agreement and house rules, in a decent, safe, sanitary, and good state of repair. 
  

  Air Conditioning Unit:
   Management created a work order treating this as an urgent matter and visited the unit on 9/16/2024 around 3 pm. The resident refused entry to management, so we confirmed with the resident that maintenance would return at 9 am on 9/17/2024 to inspect the ** unit. The resident was not home, but maintenance proceeded with the inspection. We are enclosing completed work orders and pictures from todays inspection, which show that the unit is working properly.
   Over the last two months, we have had several work orders related to the ** unit, all of which have shown no evidence of malfunction. On 9/6/2024, an HV** contractor assessed the ** unit and found it fully operational. The resident was home during this visit and explained her concern to the contractor. The technician advised the resident to adjust the thermostat to a lower temperature when she feels hot.
   ****** violated lease agreement with contacting an outside vendor to review the A/C without Management consent. As per the response, Freezing Mechanical did not find any issue with the A/C unit.
   Management does not have control over thermostat via computer nor phone, being that the thermostat installed in each unit are not considered Smart Devices.
   Tenant places works orders
  

  Assigned Parking
   Management advised the resident upon move in where she was able to park. The resident parked in a handicap parking space in the neighboring property (****************** 22), which is only for their residents. Their residents have their tags registered in their management office, being that she is not a part of this community, on 6/5/2024 her vehicle was towed. After this incident she requested an assigned parking space within our community, management advised she would need to visit the leasing office to complete request for reasonable accommodation. Management is unable to resolve this for the resident because the resident has not returned the requested form necessary to move forward with the verification process.
   Tenant has yet provided Management office with the required documentation to provide this assigned parking as previously advised.
  

  The resident has yet to provide TRG with the following:
  Her attorneys contact information, as stated in a previous email communication.
  The completed reasonable accommodation form, listing the verifiers contact information and explaining the accommodation/modifications being requested.
  A date and time she is available to meet with the Leadership Team to discuss her concerns and come to an amicable understanding of the expectations as a tenant and landlord.
  

  Lastly, *** must honor Conciliation Agreement and provide correspondences in Spanish. Should BBB protocols require to share our response with the resident, that it is not our intentions to breach the terms of this conciliation agreement.  We recommend if the resident needs anything *** provided to be translated that she should contact Meadowgreen Apartments immediately to discuss.

  
  

  Customer Answer

  Date: 10/03/2024

  Complaint: 22295525G002 cocina todo el da y noche hay mucho mal olor en toda mi casa ahora 1:00am 09/30/2024 a toda hora tengo mareo y ganas de vomitar Siguen los acosos y represalias soy mam soltera con nio discapacitado 09/26/2024 pusieron el AC a las10:30 am aproximadamente y lo quitaron a las 2:50pm programndolo por un telfono o computadora 5 minutos encendido con aire solo y ** de 30 minutos sin encender,gotea adentro por las rejillasAC.Esto no se va a acabar please ayuda a mi familia y a ***** se puede quitar los utensilios bsicos de un apartamento agua,luz AC internet excetera.Tambin quera informar que la vecina F005 tiene ** ******* que mi hijo discapacitado porque **** se parquea todos los das ah.El ticket de mi hijo est virgente hasta el da 10/2026 .Y nosotros no podemos ni los de** que lo necesitamos.Lleva ** de 3 das usndolo 24 horas del da.Ella segn Mailin Lima es la duea del parqueo,Segn la manager no pagar nada ni la gra $145 06/04/2024ni los filtros $55de AC 07/10/2024 ni lift $17cuando fui a buscar el carro ni $85 que tuve que pagar para saber que tiene el AC.09/16/2024 Necesito el dinero es de mi hijo y paz en mi propia casa.Hola reporto son las 9:40pm de da 10/02/2024 no podemos dormir la vecina G002 desde aproximadamente las 6:00pm est cocinando ya habr las ventanas varias veces el olor a comida es terrible todava no a terminado de cocinar.Tenemos que permanecer callados porque **** est en su casa muy tranquila y nosotros no con todo ese olor ******* con ganas de vomitar dolor de cabeza que provoca todos los das?.Creo que hay que revisar eso no es normal que demasiado mal olor se pase de un lugar a otro.Tambien hay olor a podrido por los conductos y me levantan en plena noche del da 10/02/2024.Siento tambin unos ruidos como de herramientas cuando sucede.Estube tratando de hacer la aplicacin de ******************************************************************************************************,pero no se puede mandar la solicitud la pagina est bloqueada.Ya mand email de todo lo que me pas foto y videos todo.Todavia no me puedo parquear en *********** ni se si tengo permiso el da 10/01/2024 ************************ mand un email a las 9:02am como para darme un ejemplo que como se manda un papel a la manager que ya yo le di el da 04/03/2024 del neurlogo de mi hijo pero Mailin Lima lo tiro ,**** me dijo que hasta que no tuviera todos los papeles en su mano no me **** la llave del apartamento y que me **** que mudar en un solo da antes de las 8:00pm.Bastante que me hizo sufrir con todas las cajas recogidas en mi casa por das y no me daba la llave.Yo con un nio chiquito discapacitado pasando trabajo.Igual sin resolver nada.
  
  

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did move out and sign out my lease on building wynwood25 unit 529 on September last year (document attached), after one month TRG start charging new tenant, but for no reason TRG re start charging my bank account with the rent from October las year as document attached showed and I did not notice till last month when I have contacted them by phone, email and in person (talking with *****, ******, ********, ******* and VP) without a solution to get my money back. TRG has taken money without my concern because our contract has ended last year with the move out. Please solve this urgent matter as soon as possible. Best rewards,**********************

  Business Response

  Date: 08/29/2024

  Good afternoon.

  At the time of his move-in, *************************** was given the option to enroll in a third-party program for managing lease payments. ******* chose to enroll using information from an individual who is not listed on the lease. 

  Upon moving out, ******* did not cancel the automatic payments. Please note that TRG does not have the ability to add or remove banking information on behalf of residents in third-party programs.
  
  Thanks, 
  

   

  TRG Management

  *******************************

  Regional Manager

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** manages the Wynwood25 apartment in *****, **. I moved in in January 2024 and immediately there were problems. It was dirty, there was dog urine all over public spaces. Then the weather warmed and I had an ant infestation in my TOP FLOOR unit. They made me wait a weekend for an exterminator to come and spray Raid just like I did, and it did nothing. They considered it resolved even though I have nearly 60 pictures proving it wasnt. Then there was a hornet that got into my unit somehow when I never opened the windows. Probably the same way the ants got in.Then 2/3 elevators stopped working and didnt work for over a month. They did nothing about it. Im a disabled veteran and have a bad back, hip, knees, and ankles. Walking up 8 flights of stairs is hard on **** gave two months notice and moved out. Almost immediately they sent the early termination charges to collections. I wouldnt have moved out if the building wasnt a slum. Theyre trying to charge me $4366 for leaving a dumpster of a building where I was being eaten alive by ants day and night and couldnt even do my job because they were everywhere. Where the common areas smelled like dog pee nonstop, and puddles of pee and blood smears were left to dry on the floors making everything sticky and then tracking into the unit because you had to walk through it.The company is unresponsive, greedy, and engages in unethical management practices. The attached files are a small sample of the 50+ images I have date and time stamped documenting the filth and disrepair of the building that forced me to move.

  Business Response

  Date: 08/29/2024

  To address the recent concerns raised regarding ******* ********* lease termination and the associated property maintenance issues. As you are aware, Mr. ******** provided notice of his intent to vacate just four days before the end of his lease.Despite multiple attempts by our staff to address this situation, the notice period was not in compliance with the 60-day requirement stipulated in the early termination fee addendum of his lease agreement.
  
  Additionally,Mr. ******** has raised concerns about property maintenance. Our on-site team took all necessary steps to address these issues promptly and effectively. Any allegations of unresolved maintenance concerns have been thoroughly reviewed,and the appropriate actions were taken to ensure the property was maintained to our standards.

  TRG Management.
  

  ******** *******
  Regional Manager

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22177982
  
  I am rejecting this response because:

  The response is fundamentally untrue. I informed ****** two months in advance that I was going to move because the remedy for the disgusting bug infestation was insufficient and ineffective as well as untimely. *** is scum and engages in unethical business practices. This going to end up on local news and Ill be lobbying the mayors office to investigate slumlords in the city.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/16/2024

  We have already responded to in the initial response.  Thank you!

  Customer Answer

  Date: 09/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into apartment #**** on 8/5 and our $4,100/mo 1 BR still had temporary lights ($3 raw light bulb with no fixture) affixed to the ceiling in all rooms (except the kitchen and bathroom). The images of the temporary lights that were in the unit when we moved in are attached. -temp light in dining room -temp light in living room -temp light in den -temp light in bedroom When we brought this to the Veneto's attention, they told us the unit comes that way, is leased "as-is" meaning the temporary lights were standard in the building. It's safe to say we all know that this isn't true. These light fixtures are under $3 each at **********. The Veneto is marketed as a "luxury" building and is the most expensive 1 BR for lease in the area. At $4k/mo for a 1 BR, the expectation is to have permanent and appropriate light fixtures in all rooms. This is not an unreasonable ask.I also reached out to the online email provided for the parent company ****************************************** and was passed back to the on-site team, who then offered to put a plate over the lights... so their solution is not light a all.... So, we purchased our own light fixtures for a total of $1,200 to replace the fixtures the building tried to pass off as adequate. I have attached the invoice. The leasing office also told us that on-site maintenance could not install new lights for us if we bought our own due to liability purposes, and were silent about us having to hire someone to install the lights for us. In the latest email response, the Veneto "gave us permission" to install whatever light we choose. (Again, this is done at our expense). Expectations are high at this price point but the building has been cheaped-out and handed over to tenants unfinished. $3 light bulbs in every room is unacceptable. I am not being unreasonable. Let me know when we can expect a concession for the lights we purchased to post to our ledger.

  Customer Answer

  Date: 08/19/2024

  The ************* reached out to resolve this complaint. Please mark it as resolved and delete the complaint. Thanks. 

  Business Response

  Date: 08/23/2024

  Tell us why here...I am writing in response to the concern raised by our resident regarding the standard features and customization options within our rental community ****** ********. The lighting encountered in the apartment is in fact the standard in our community and only certain light fixtures are provided. Unfortunately, we do not offer customization services or installation support for modifications that residents may wish to undertake on their own.
  
  We fully understand and acknowledge the resident's frustration stemming from the discrepancy between the standard features provided and their personal expectations. Our primary goal is to ensure resident satisfaction and deliver the highest level of customer service possible.
  
  Following conversations with the resident, we believe we have reached an acceptable resolution. We are committed to remaining available and responsive to the resident's needs and concerns as we move forward.
  
  Thank you for your attention to this matter. We appreciate the opportunity to address and resolve the issue and are dedicated to providing continued support to all our residents.

   

  ***************************
  Regional Manager

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  The business reached out to let me know that the bulbs in the apartment were in fact *not standard* and that a mistake was made with the final delivery of the unit. The *** of Development called and listened to my complaint, let me know two of the lights should have been capped so that I could install my own, and the other two should have had a different LED fixture instead of the drop down bulbs that were in the apartment when we took possession. 
  

  Its more than okay to have missteps if you can be transparent with your customer, own it and resolve it. Which is what Development did. Thank you!
  

  I seems there is still a miscommunication amongst the teams and the regional who responded to this complaint (because thats not what was discussed over the phone). 
  

   Nonetheless, I am happy with the conversation I had, the willingness of Development to hear me out, and with the resolution that was offered. The building looks great and were happy with our choice to lease from the Veneto. 

  Sincerely,
  
  ******************************************

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submit an application to ***********************, a TGR property in *******, ************** on May 20th, 2024. The total for this transaction was $600, $100 for the application processing fee and $500 as a deposit for the apartment. On May 23rd, 2024 I emailed about the status of my application after not hearing back from the leasing agents. I was told that I needed to pay an additional $1000 deposit due to my approval being conditional with no further detail provided. I expressed that I was not interested in paying a $1500 deposit and requesting my application to be withdrawn and deposit refunded on May 23rd, 2024 and May 24th, 2024. On May 25th, 2024 I provided a mailing address to send my deposit check to. I contracted the office around the last week of June and we told my deposit check was mailed out. Fast forward to July 9th, 2024, there was still no check in the mail. I called the ********************** office July 10th, 2024 for answers and no one was able to provide any insight. The property manager sent a screenshot of the refund processing date, which read July 10, 2024. No one was able to tell me what the date means. Its now July 18th, 2024 and I still havent heard back from this business on why my deposit refund is delayed, so I am filing a formal complaint.

  Business Response

  Date: 07/23/2024

  Hi *********,
  
  We apologize for the inconvenience and the delay in providing updates regarding your refund. We understand how frustrating this has been for you and we sincerely regret any inconvenience it may have caused.
  
  We are pleased to inform you that your refund check will be mailed no later than Tuesday. The exact delivery time will depend on the mail carrier, but we assure you it is on its way.
  
  Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to contact me directly at *********************
  
  Best regards,

  *******************, Area Manager

   

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment from *************************** Paid her and her management gang money under the table with the illusion it was a cpn Entire time they are stealing identities!!! Now I am facing legal troubles for this and I intend to make sure everyone knows exactly what she does and how she scams people

  Business Response

  Date: 07/08/2024

  It has come to our attention that the individual in question was using false identification and documentation during the application process. Due to the gravity of this situation, we have reported the incident to the ************************ which is currently investigating the case. The detective involved in this case is *************************** from City Of ************ ************.
  
  
  We are cooperating fully with the authorities to ensure a thorough investigation.
  
  Please let us know if you require any further information.

   

  *******************************
  Regional Manager