Business Profile

Property Management

United Property Management, Inc.

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Complaints

This profile includes complaints for United Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/03/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: August 2024 (move-in date).Amount Paid to Business: Monthly rent (approximately [insert amount if known]).What the Business Committed to Provide: The property management company assured that the provided internet service would meet tenant needs, with setup being straightforward and sufficient.Nature of the Dispute: The buildings internet infrastructure forces all residents to use a shared wireless network (SSID) with a Personal Area Network (PAN) configuration. This setup disrupts work-critical VPN connections and smart home devices. As a cybersecurity professional, my work requires two laptops to be on the same stable network, but the setup causes devices to frequently disconnect and connect to different wireless access points, creating a highly unstable environment.Attempts to Resolve the Problem:Multiple contacts with the *** (Hotwire).Visits by technicians arranged through the building.Communication with Hotwires Business Account Manager, ****** *******, who has been responsive but unable to resolve the problem.Unresolved Issues: The internet setup does not meet professional work needs, forcing me to rent office space at personal expense.Expectation: Permission to use a dedicated Hotwire router at no additional cost, with direct *** access ensuring a functional Local Area Network (LAN). Alternatively, the building must upgrade its network infrastructure to meet tenant needs. A written response is requested detailing steps to resolve the issue.Impact of Non-Resolution: The situation has disrupted our ability to live and work in the apartment as agreed, potentially rendering the lease terms unfulfilled.
Business Response
Date: 01/13/2025
Thank you for bringing your internet service concerns to our attention. We understand the challenges you've faced and are committed to resolving this matter promptly.
We have coordinated with Hotwire, and a technician will be visiting the property today to replace the current equipment. They will also work on opening a port to provide a direct connection, which should address your need for a stable and functional network for professional use.
Please let us know if you experience any further issues after the changes are implemented. Should you have any questions or require additional support, feel free to contact your property manager, **** ****** at ************.
We appreciate your patience and understanding.
Customer Answer
Date: 01/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:01/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the ********************* building at ******************. I often visit my girlfriend who is a resident at that property. They have visitor parking at this location with approximately 3 handicapped spots. In order to park in visitor parking you must obtain a pass from the front desk and leave it on your dash board. I am a veteran who is disabled from my tour in ***********. I try to visit my girlfriend a few times a week. Every time I come to Reflections people are illegally parked. They don't have visitor passes, and people park in handicap without placards. I have gone to front desk to see if the could help. I was told the manager will not let them enforce parking. So I called the tow company posted on the sign. The tow truck came. The manager ran out of the building and said not to tow these cars. Because they are her friends. Let me add that these cars that are illegally parked all have window stickers to park in the garage above. But instead they park in visitor parking. I've complained to the manager. She told me "Get over it, this is *****, it's how it is here. If you want a spot we can sell you one for $75/ month" instead of informing the illegally parked vehicles. I had to pay for parking and walk with a cane for a half ******* that's the Thanks I get for loosing half of my foot overseas protecting these people. I plan to file a discrimination lawsuit. I have photos, dates and everything documented. These people have no respect for laws, policies or people with disabilities
Business Response
Date: 01/09/2025
We sincerely apologize for the frustrations and inconveniences you have experienced while visiting the Reflections Apartment building. Your concerns are important to us, and we take allegations of policy violations and discriminatory behavior very seriously. Firstly, we deeply thank you for your service and sacrifice for our country.
We have investigated this matter to ensure that all parking policies are enforced fairly and consistently. To date, management has issued approximately 30 warnings, including to residents and delivery personnel. We will also address the concerns regarding management's response and ensure that all staff handle such matters professionally and faily.
We take these matters seriously and are reviewing our procedures to ensure proper enforcement, including consistent monitoring of visitor parking and adherence to handicap accessibility regulations.
Your feedback is essential, and we are committed to making the necessary improvements.
Again, we deeply regret the inconveniences you have experienced. We are committed to addressing this matter thoroughly and ensuring that such issues do not recur in the future.
Thank you for your patience and for bringing this to our attention.
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:11/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a resident at 2500 ************** Apartment and have been using a service called Flex, recommended by the leasing office, to manage my rent payments for the past year. As a single mother with a single income, Flex has been essential in helping me meet my monthly rent obligations on time.On November 1st, when Flex attempted to process my rent, the apartment complex changed the rent amount due three times and also added two water bills to the balance. This resulted in an incorrect amount, preventing Flex from covering the rent as scheduled. Due to this error, I was unable to pay my rent on time for November, and as a result, I am now facing a late fee and the threat of eviction.Given that this issue stems from a billing adjustment made by the complex, I respectfully request that the late fee be waived. Unfortunately, the leasing office has refused to make this adjustment. As a tenant, I expected the office to correct this error, especially as it impacts my ability to pay rent and maintain my housing.I appreciate your attention to this matter and any assistance you can provide in resolving it.Sincerely,******* ****** 119 ************, ********************
Business Response
Date: 11/11/2024
This issue has been resolved. There are no late fees incurred for the month of November. Consumer just needs to pay the balance owed for rent/water as depicted in the ledger attached before the end of the month.
Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gave a written 30 day notice to Riversquare ******* ************** Tx.July 30th,and was told after my walk thru that I was going to receive my full deposit back of ****** in 30 days. I've tried calling them for my money and have been told it's on it's way.I still haven't heard why the delay as when I go in person ,the manager is not there. I've tried emailing the supervisor in S.A.but she's out of town and not avaliable ***********!I need my deposit because I am entitled to it.
Business Response
Date: 09/16/2024
Good Morning,

There is some confusion, we do not manage or own any community located in *****. We are a ******* based management company.
Regards,
****** ******
Executive Assistance
United Property Management
*******************
***************
**************
Initial Complaint
Date:04/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sometime Mid February - We were provided paper work from my community to register vehicles that to get decals before the end of the month. I registered the vehicle (details attached)3-12-23 - I emailed the company to register the vehicle to get a sticker after several weeks and following up, they sent confirmation of the decal being mailed. (attached). I waited several more weeks before emailing again as I saw my community towing vehicles and the company (permit decal never responded).4/6/2023 - My father in laws vehicle was towed from my community.4/6/2023 - I paid $193.28 to get the vehicle out. The excuse was that the vehicle was packed in. However, the picture depicts several other vehicles backed in and not towed. When I asked one other vehicles owners in the picture also backed in if he was towed, he advised that he was not. 4/7/23 - My decal appears in the mail after several attempts to get it to avoid the tow situation.I asked the community to be refunded as the tow was random and I have never caused any problems. Not to mention, the money spent has taken away from me being able to feed myself or buy groceries due to the unexpected expense. If there are any further details needed please do not hesitate to reach out to me.Tavicia ***** ************
Business Response
Date: 04/17/2024
Resident's car was towed due to failure to comply with the Landlord's policies and procedures. Pursuant to paragraph 4 of the signed lease agreement: "All vehicles must be parked head in, NOT backed in. Vehicle tag must be clearly visible." Attached are the Policies and Procedures in the lease and the towing ticket which explains the reason for the tow. We apologize for any inconvenience this might have caused. However, a monitoring service has been contracted by the property to ensure compliance with these policies.
Customer Answer
Date: 05/08/2024
Pictures attached were proof that select vehicles were towed. I was emailed that a 3rd party company owns the parking lot. However was never told this upon signing lease.
Business Response
Date: 05/09/2024
The parking lot is private property belonging to the lanldord who has employed a 3rd party company to address parking issues in the community and to enforce the landlord's policies as it pertains to parking. As attached in the previous answer, the landlord's policies are part of the lease agreement and by signing said lease all residents agree to follow these policies. All residents, guests and invitees must abide by the landlord's policies at all times.
Initial Complaint
Date:02/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****, I am writing to file a formal complaint against United Property Management regarding their handling of my security deposit. The issue stems from their claim that I did not provide sufficient notice of my intent of non-renewal, which I vehemently dispute. Despite their assertion, I did receive a renewal letter from United Property Management on December 13th, 2023, which they claim was sent to me on November 9th, 2023. Though the offer letter was dated November 9th, 2023, it was not received within my email or posted on my door until December 13th, 2023. This discrepancy raises serious concerns about their business practices and transparency. It is evident that I could not have been expected to provide notice of non-renewal before receiving the renewal letter, especially when it was not sent to me until December. Yet, United Property Management is attempting to penalize me for their own administrative oversight by withholding my security deposit. I believe this is a clear violation of fair business practices, and I request the Better Business Bureau's intervention to ensure a swift and just resolution. I am seeking the immediate return of my security deposit in full. Thank you for your attention to this matter. Sincerely, *******************
Business Response
Date: 02/26/2024
Pursuant to paragraphs 3 and 47 of the signed lease agreement (copy hereto attached), it is the resident's responsibility to notify the landlord in writing of their intent to move-out at least 60 days before the end of the lease.
Paragraph 3 states, This Lease Contract will automatically renew month-to-month unless either party gives at least 60 days' written notice of termination or intent to move-out as required by this paragraph and paragraph 47 (Move-Out Notice) In the event you fail to provide us with the required number of days' written notice of termination and intent to vacate coinciding with the lease expiration date, as required by this paragraph and paragraph 47 (Move-Out Notice), you acknowledge and agree that you shall be liable to us for liquidated damages (equal to one month's rent) if we give you the advanced written notice required by ***. Stat. 83.575(2). This liquidated damages amount is exclusive to insufficient notice under this paragraph and paragraph 47 (Move-Out Notice), and does not limit collection rights with regard to other amounts potentially owed to us...
Paragraph 47 states, Before moving out, either at the end of the lease term, any extension of the lease term, or prior to the end of the lease term, you must give our representative advance written notice of your intention to vacate as required by the paragraph 3 (Lease Term and Termination Notice Requirements) All notices to vacate must be in writing and must provide the date by which you intend to vacate. If the notice does not comply with the time requirements of paragraph 3 (Lease Term and Termination Notice Requirements), even if you move by the last date in the lease term, you will be responsible for damages permitted under the lease and law
************ failed to comply with such requirements by failing to provide sufficient notice of their intent to not renew the lease and move-out date prior to the lease ending on January 27, 2024, which is a breach of the contract, and he is responsible for payment of the liquidated damages of one-months rent as described above and as pursuant to the signed agreement.
Advanced written notice of the landlords intent to impose a claim on the security deposit was timely provided as required by ******* Law.
Customer Answer
Date: 02/28/2024

Complaint: 21333687

I am rejecting this response because:
Offer of renewal was not received until December 13th, 2023
Property made no effort in ensuring that I received my offer for renewal until the 60 day required notice time was elapsed.
Completely predatory and purposeful from the property end to steal my 4 figure security deposit.
At least charge me for the days that I was delinquent by instead of stealing my full security deposit.
Lease required a 60 day notice, I gave 47 days notice which was when I received my offer for renewal, so charge me for the 13 days that were delinquent.

Sincerely,

*******************
Business Response
Date: 02/28/2024
************ received first renewal offer on November 9, 2023 which was 80 days prior to the expiration of the lease (see attachements). Notice for renewal was sent in a timely manner in accordance with all written requirements. It is the resident's responsibility to comply with all requirements of the lease and provide timely notice of their intent to vacate 60 days prior to the expiration of the lease as required by the signed agreement.
Customer Answer
Date: 02/29/2024

Complaint: 21333687

I am rejecting this response because:
Offer letter was dated November 9th but was not received until December 13th.
Just charge me the days that you claim I was delinquent by.

Sincerely,

*******************
Initial Complaint
Date:10/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They like to evict disabled people in the same month rent is late. Girl at association office answers the phone and says that she doesnt care that he is in a facility and that we filed with the courts. This company is absolutely disgusting and this is why there are homeless people on the street
Business Response
Date: 10/23/2023
The landlord has no record of a resident under the name and address provided, therefore cannot offer a proper response or resolution to this complaint.
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently transferred from the Milton to SeaView and have had various issues with both properties managed by United Property Management. First I receive a statement from the Milton's charging me an early termination fee although I am a transfer, I have yet to receive a response from the Milton or a new bill without the early termination fee. When I moved into the SeaView the fridge had issues with the water not coming out from the dispense on the door. A gentleman came to check it out my first day and I was informed a technician would come by and almost 3 weeks later it is still not fixed. A second maintenance person came and I was informed a technician would need to come. I am still waiting. Recently hotwire came into my apartment to inform me that the my internet router was not working properly. The company informed me I must be connected to the internet using someone else's router. I contacted the property and was informed that I am connected to my router and they they personally walked me through signing up. This is contradictory to what the internet company told me when they showed up to my unit on Friday. Lastly the management company is telling me I will need to pay rent for 6 months in the form of a cashiers check or money order. This is no where in my lease agreement. The SeaView informed me that the Milton had sent me a letter notifying going forward this would be the only way to pay going forward back in January, but this was not enforced by either property and when I transferred if it was going to be enforced should have been told to me to begin with. I would not have transferred seeing that this was not handled by the same management company in the same form.
Business Response
Date: 07/11/2023
**************** will receive a revised statement without the inclusion of an early termination fee due to his transfer to a sister property. This correction to the move out statement will take place today, July 11, 2023.
In addition, **************** received a replacement refrigerator after landlord representatives determined that the issue could not be solved with repair. The internet issue was also addressed and corrected after landlord representatives were alerted to the problem. As of today's date, any deficiencies as alleged in this complaint have been promptly addressed by management.
Furthermore, **************** received a return payment notification due to a payment made on July 3, 2023, that was dishonored by the bank. Although it was corrected by **************** before the landlord was notified, he was advised and alerted to the landlord's policies as it pertains to returned or dishonored payments. Paragraph 1(a) of the lease agreement states as follows:
"If your rent payment is dishonored, returned by the bank, or if your electronic payment is rejected, it must be made good by immediately making the rent payment in the leasing office with a certified or cashiers check, or money order using. To this there shall be added a charge of fifty ($50.00) dollars to cover bank costs/ rejected electronic payment fees, plus an additional rent charge of 10% for failure to pay the rent on time. The additional rent, bank fees/rejected electronic payment fees, and eviction/processing fees if incurred, shall be deemed additional rent and shall be collected in the same manner as rent."
It is company policy that if a payment is returned or dishonored by the resident's bank, it must be corrected by issuing payment via certified funds and the system automatically blocks the account from making future payments online with a bank account or credit card. In an effort to assist ******************, the block will be removed conditional that no other rent payments are returned.
Should the resident have any additional issues or concerns he must direct them to the on-site property manager or to our corporate offices via ***************************************************************
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/23/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.moved out and requested my ****** security deposit returned to no avail. because I disputed the Nov 30 ******************************************** and they did not turn the water off required by the water company on 11/30/22 lease expiration as I called to disconnect on the 30th. 2. requested 200 dollar TRANSFER fee FOR SEC8 recipients returned as I moved out apt they did not offer me a transfer, I became homeless why would you keep my *******. I would like proof that the security deposit was ****** when I moved in 2016 as they have been negligent with my rent and made errors in the past I'm waiting to dispute.id like a copy of my rent ledger from 2016 to 2023
Business Response
Date: 06/02/2023

June 2, 2023

Re: *************************
*************************************************************************

The claims raised in this complaint have been investigated and we have found that
hereby finds said allegations to be inaccurate. A letter to impose a claim was sent out timely. You received a notice to impose a claim due to the damages in the apartment and did not leave a forwarding address so we would be able to send the check.

Please provide an address so we can send you the remaining of your deposit.

Attached will be pictures of damages done to the property and proof of your full Ledger from when you resided in *********************************************************************** for the following dates November 2016 January 2023.

Thank you for attention to these matters.

Sincerely,

***********************
Legal Department
United Property Management, Inc.
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to ****** with ************* and notified that I was both not renewing my lease and that I would like to have my name removed from the lease. This took place in December and I followed up and notified via phone and in-person. I was told by ****** that I would need to sign and submit a lease waiver in order to have my name removed, a request that has been fulfilled on my end. To date, I have not been provided a substantial update on this matter other than the matter is being worked on. I would like a concrete answer or update on where this process is and how long I can expect to wait until I have an answer.
Business Response
Date: 02/21/2023
Re: Adunoluwa Omolade *************************
335 ************** APT 116
*************, ******* 33064
United ******

The claims raised in this complaint have been investigated and the landlord has found that the transfer has been completed. ************** was informed her name is no longer on the lease.

Thank you for attention to these matters.

Sincerely,

***********************
Legal Department
United Property Management, Inc.

Customer Answer
Date: 02/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Adunoluwa *****

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United Property Management, Inc. is NOT a BBB Accredited Business.