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Business Profile

Restaurants

Casablanca Seafood Bar and Grill, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Casablanca Seafood Bar and Grill, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Casablanca Seafood Bar and Grill, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was visiting ***** and I eat at the Casablanca restaurant I order me oysters and 1 day later before my flight I got really sick ..I went to the doctor and they asked me what I eat last and I said oysters they told me I have food poisoning.i was sick for 6 days .after that I called the restaurant the girls told me twice thats normal you can get food poisoning form oysters I was very suprised that they said to me thats happening Bec it never happens to me ..I was asking talking to manger he sneer like 3 days later and he yelled at me and was ignorant and he didnt cared I was sick ..I thought him thats not nice I was scared I gonna die he hang up phone on me ..I called bank and I asked for despite this money bec he dont deserve it ..I didnt give at the time enough information to bank so they didnt resolved the issues ..I called the restaurant again and he hang up on me again and yelled at me ..my bank advices me today to contact you to help me resolve this and get this ****** money back ..

      Customer Answer

      Date: 04/09/2024

      The doctor note o have to get 

      Customer Answer

      Date: 04/10/2024

      Doctor note i can give you Friday Im at work now and the doctor is out of office till Friday 

      Customer Answer

      Date: 05/06/2024

      Thank you for reply and try help me ..no I didnt get any response from them ..

      Business Response

      Date: 05/06/2024

      We need more information, date, copy of ticket, last 4 digit credit card, to investigate the case, thanks

      Customer Answer

      Date: 05/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Customer Answer

      Date: 05/06/2024

      I dont know if I send to the right mesages my restaurant bill what I paid that day 

      Customer Answer

      Date: 05/07/2024

      I dont see mesage just like to know what happening ? Thank you 

      Customer Answer

      Date: 05/08/2024

      What happened to my complaint ? Did the Casablanca manager got back to you ? What is the resolution ? Thank you

      Customer Answer

      Date: 05/15/2024

      Thank you agin for trying help 

    Casablanca Seafood Bar and Grill, Inc. is NOT a BBB Accredited Business.

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