Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Post ****** Hurricane: I sustained roof damage. Upon solicitation I was told I would get a free inspection of my roof as there was clearly roof damage. After inspection, I agreed to tarping my roof and a possible dehumification to my attic as there was minimal leakeage due to the missing shingles. - I have not received pictures of my home that I asked for.- I have not received the documents I signed ans I asked multiple times to be send to my email address - I'm not sure what they are sending to my insurance as the dehumidifcation process did not get done. I want to make sure I'm not being scammed or my insurance isnt being scammed as well.Customer response
10/23/2024
- Insists on me working with a lawyer when my claim for just a tarp
install isnt even processed as an approval or denied by my insurance.
They are refusing to remove my tarp without some lawyer involvement. I
refuse to have or pay for a lawyer.
- The lawyer situation seems very fishy to me and just doesnt smell
right.
- I have better things to worry about like fixing my roof. This is not a
roof company so it isnt a company that I will be contacting to fix my
roof.
- It just all seems like a scam.Explanation of charges
Business response
11/26/2024
Dear ******** *******,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration this situation may have caused you.
We take all concerns seriously and are committed to addressing your complaint regarding the incorrect information that was provided. After reviewing the details you provided, we have suspended the sales associate that attended your property
The contract were send as soon as we received this information to the office, as well as the cancellation of the services, your information about the claim was not send to the insurance since you cancelled your servces
We truly value your feedback as it helps us improve. If theres anything else we can do to address your concerns or if you have additional details to share, please dont hesitate to reach out directly to ************.
Thank you for your patience and understanding.Customer response
11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.