We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restoration Companies

407 Restoration Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Post ****** Hurricane: I sustained roof damage. Upon solicitation I was told I would get a free inspection of my roof as there was clearly roof damage. After inspection, I agreed to tarping my roof and a possible dehumification to my attic as there was minimal leakeage due to the missing shingles. - I have not received pictures of my home that I asked for.- I have not received the documents I signed ans I asked multiple times to be send to my email address - I'm not sure what they are sending to my insurance as the dehumidifcation process did not get done. I want to make sure I'm not being scammed or my insurance isnt being scammed as well.

    Customer Answer

    Date: 10/23/2024

    - Insists on me working with a lawyer when my claim for just a tarp
    install isnt even processed as an approval or denied by my insurance.
    They are refusing to remove my tarp without some lawyer involvement. I
    refuse to have or pay for a lawyer.
    - The lawyer situation seems very fishy to me and just doesnt smell
    right.
    - I have better things to worry about like fixing my roof. This is not a
    roof company so it isnt a company that I will be contacting to fix my
    roof.
    - It just all seems like a scam.

    Explanation of charges

    Business Response

    Date: 11/26/2024

    Dear ******** *******,
    Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration this situation may have caused you.
    We take all concerns seriously and are committed to addressing your complaint regarding the incorrect information that was provided. After reviewing the details you provided, we have suspended the sales associate that attended your property
    The contract were send as soon as we received this information to the office, as well as the cancellation of the services, your information about the claim was not send to the insurance since you cancelled your servces
    We truly value your feedback as it helps us improve. If theres anything else we can do to address your concerns or if you have additional details to share, please dont hesitate to reach out directly to ************.
    Thank you for your patience and understanding.

    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

407 Restoration Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.