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Business Profile

Retail Shoes

Therafit Shoe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bunch of non slip shoes from this company over the years and loved them at first. The last 3 pairs Ive bought in the last 16 months have been defective. I was talking to a customer service representative whos told me they would replace them if they were within 12 months of purchase. I bought two more pairs in August of this year and they are defective too. I just want the two pairs I bought in August replaced but the company is ignoring my text messages and when I called them they put me on hold, then hung up on me. Now they wont take my phone call at all. They have been ignoring my calls. I just want my shoes replaced or my money back from them. This is a company who is unprofessional and blatantly ignoring me because they dont want to replace/refund the shoes for me. I have included screenshots of the messages they sent me that state their return policy. I tried to do a screen record, but it wouldnt download on your website

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Oct 16th for two pairs of shoes for a total of $149.93 I was very sick from the end of September until this week. I was unable to try on the shoes to see if they fit until Monday night the 10th of this week. I tried to call customer service several time but unable to get a person on the phone as they were busy. The message said to send an email which I did the same day (Nov 11). I was told their policy for returns or exchanges are within 15 days from the day of purchase and a 5 day ***** period beyond the return window for exchanges only and after that the exchange option is disabled. They said the policies were included in my confirmation and packing slip. I was so sick I never opened the box until this past Monday night. I have sent several follow up emails stating I was sick and I can send doctor notes showing I went to the doctor several times and was asking for an exception. I keep getting a response "I'm here to clarify our policy" . I now know their policy but that didn't help me when I was sick. I was asking for an exception due to the fact I couldn't get to the post office to return them or even have the energy to try them on. I have sent two follow up emails in the last two days and have not received a response.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/1/22 Order # ****** Amount $ ****** Company: Therafit Shoes Customer Name: ***************************** I ordered a pair of tennis shoes. Upon wearing, decided they were defective. Called company to see if any options since beyond 30 day return window & also worn & told I could return them & get a refund. (detailed timeline attached). I returned the shoes. I was emailed a confirmation of return indicating a refund or store credit (?) of $****** (copy attached).After much back & *************** I now have no shoes and no refund nor store credit. The company never ONCE acknowledged I was given apparently "inaccurate" information upon my 1st call, & the company repeatedly told me something different with each subsequent phone conversation. Received a "final" email from a manager 1/24/23 stating no refund nor exchange to be granted (copy attached).

Therafit Shoe is NOT a BBB Accredited Business.

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