ComplaintsforTherafit Shoe
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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
5/1/22 Order # ****** Amount $ ****** Company: Therafit Shoes Customer Name: ***************************** I ordered a pair of tennis shoes. Upon wearing, decided they were defective. Called company to see if any options since beyond 30 day return window & also worn & told I could return them & get a refund. (detailed timeline attached). I returned the shoes. I was emailed a confirmation of return indicating a refund or store credit (?) of $****** (copy attached).After much back & *************** I now have no shoes and no refund nor store credit. The company never ONCE acknowledged I was given apparently "inaccurate" information upon my 1st call, & the company repeatedly told me something different with each subsequent phone conversation. Received a "final" email from a manager 1/24/23 stating no refund nor exchange to be granted (copy attached).Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought "***** women's Slip-resistant shoes" from Therafit website on March 8, 2022. I received them on March 12, 2022. I paid $111.96 for SLIP RESISTANT shoes. When I wore them at work, I work in a supermarket bakery and slip resistant shoes are a must for safety- they are required. When I wore them on March 16th, I was sliding all over the place with these so-called slip resistant shoes. I almost fell and could have cracked my head. Thank goodness I still had my old Shoes for Crews shoes up in my locker. I took shoes off, went to my locker and put on my old (and worn out) Shoes for Crews shoes. Thank goodness that I was able to get off of the bakery floor without falling. I have worn Shoes for Crews shoes for almost 20 years and they work great.They no longer carry my size, so I had to look elsewhere. Therafit shoes website states, "Therafit's ***** is our new slip resistant leather walking sneaker that fits your active lifestyle, whether at work or at play! Made with leather and soft, synthetic lining, and featuring slip resistant durable rubber outsoles." They are NOT slip resistant. I could have fallen and really hurt myself. I called Therafit customer service the next day and told her what had happened. She looked up my order number and stated that this pair of shoes is slip resistant. I told her that I was slipping and almost fell. I wanted to return them for a full refund. She stated that once the shoes were worn, they cannot do refunds. I asked her how am I supposed to know if it is slip resistant without trying them in that setting. She said that I should have walked around on carpet to see. I told her that by walking on carpet would not show if they are slip resistant. She said there was nothing she could do. I asked to speak with supervisor- not available. I FEEL THAT I WAS MISLEAD BY THEIR ADVERTISING BECAUSE THESE ARE NOT SLIP RESISTANT. I would like (CEO ***********************) to issue me refund of $111.96 and I should not have to pay return shipping.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.