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Searchers of Records

Vital Records Online
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BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.36

Average of 1,098 Customer Reviews

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Review Details

  • Barbara J

    Date: 04/27/2025

    I find this site very easy to navigate. I filled out all the questions, but when I got to uploading documents I realized that I made a mistake, so I filled out a question about the forms, so I am waiting for a review to get back to me in 1 day.

  • Robert H

    Date: 04/26/2025

    Working with the site was super easy to navigate. Processes my request with minimal inconvenience.

  • Christina D

    Date: 04/24/2025

    The process is user friendly and secure. I am waiting for my document and will provide a final review. Thank you in advance for your assistance.

  • Paul T

    Date: 04/24/2025

    Very easy and cheap. This was a very easy process. Thank You very much for this service

  • Alaina P

    Date: 04/24/2025

    Order process for birth certificate was easy and quick. I chose to pay the extra fee for overnight shipping. Ordered it on Tuesday night (after hours) and expected it to take at least two days to process the order. The order was processed Wednesday and it delivered Thursday by noon.

  • George S

    Date: 04/22/2025

    It was a great experience and fast and easy.i would recommend ROV.

  • Garfield D

    Date: 04/22/2025

    I found this to be very helpful. Easy to get around the computer and navigate.

  • Amanda W

    Date: 04/20/2025


    I live in AZ and was born in NJ. I needed a replacement Birth Certificate to get my Real ID. I did a quick Google search and having never done this before, I saw Vital Records Online as the first link for the service. They had good reviews (only on their website) and claimed to be quick with processing. They said the review should only take 1-2 business days and I had started the application on a Monday (4/7). I never got any updates so I reached out myself a few days later (that Saturday) and got a reply almost immediately, so at that point I still had confidence. The reply mentioned that my address on my DL didn't match my billing... My fault completely, sure. They said I could upload supporting docs (W-2, bank statement, utility bill). There was nowhere to do this through the website so I asked multiple times how and it took them a week to reply that I could send them via email. Throughout this, I updated my address on my DL and got a replacement (which is annoying since I need a Real ID still) and I uploaded that... Still no updates on my application. I tried calling once and was on hold for 30 minutes before I hung up. Atrocious customer service in that regard. However, today, 4/20/25, I gave up on them and asked for a refund and they did immediately reply and processed my refund. I still feel sketched out that I sent them sensitive docs via the email. I feel really dumb. If you're smart enough to check reviews outside of the website itself first, consider not using this business. I know I'm partially responsible for the delay with the address mismatch, and I own that. However, the amount of times I emailed for updates especially after sending in documents with my banking information just to confirm it had been handled with care or if it was valid and got no response should give you pause. I hope my only regret is time wasted and nothing more.

  • Latanya J

    Date: 04/20/2025

    Very easy, would recommend this to anyone trying to get a birth certificate

  • Melissa H

    Date: 04/18/2025

    Very easy to follow instructions, it took a few minutes and then I was done.

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