Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/06/2024 I paid $250.00 as a deposit to secure a date for my surgery. The deposit was paid after we agreed on a specific date for my surgery and I was given that date and as such I organized my schedule accordingly. However, a couple of days after that, I was informed by Vixen clinic that my surgery date has been canceled and the reason I was told for the cancelation was that the Doctor was unable to perform the surgery because he does not perform neck or face lift surgeries anymore. For almost two weeks that followed, there was no communication from Vixen clinic and they did not respond to my text messages. I had to go to their office in person so I could talk to someone as no one was answering my texts.I agreed to pay the $250.00 deposit based on the fact that the surgery would take place on a specific date with a specific Doctor, that date was canceled by Vixen clinic, they did not reschedule or contact me for almost two weeks. Finally after I went in person to ask for my deposit back they refused to refund my deposit.

  Business Response

  Date: 05/23/2024

  The deposit goes towards the initial evaluation which was done so that service was received, we offered the patient two other doctors who were willing to perform her surgery but she chose not to proceed with them. It is stated in the signed contract that the deposit is non-refundable. When the patient signs the contract they sign it with the company not with the specific doctor. 

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21749912
  
  I am rejecting this response because I have never received an in person evaluation with any doctor at Vixen clinic. On 04/28/2024, I was asked to upload my pictures so I could receive a free quote estimate for the surgery and this was done before any contracts were signed or any deposits were paid. 

  On 05/07/2024 and 05/08/2024 I went to the clinic to try to get my evaluation done by the doctor and on both occasions, after waiting for several hours, he was unable to see me. Furthermore, on 05/08/2024 while I was waiting to see the doctor, I received a text message from the clinic coordinator informing me that my surgery has been canceled as the doctor no longer perform face procedures or surgeries anymore. 

  As such, the statement made by Vixen above is not true. I have never received an in person evaluation by any doctor at Vixen clinic. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/23/2024

  The initial evaluation goes towards the work the patient consultant does and although the doctor no longer performs face procedures we provided the patient with two other doctors. As we previously stated the contract is signed with the clinic not the doctor. 

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21749912
  
  I am rejecting this response because: First, no initial evaluation was performed. I have never seen a doctor at Vixen clinic. After I first texted the clinic to ask if they offered the type of surgery I needed, they asked me to send a picture, which I did, and then I received a quote via text. It was all done via text messages. There was no mention that sending the pictures they requested was an "evaluation" nor was it in the contract I signed and the proof that all of this took place before any contracts were signed or any deposits were made or even requested. 
  Second. The clinic was the one that canceled my surgery and did not contact me to reschedule or even to respond to my texts for about two weeks that followed. As such, I am no longer interested in doing business with the clinic. It was only after I asked for my deposit back they offered me other doctors.
  
  In conclusion. I have NOT received any evaluation from any doctor at Vixen Clinic. Also, the clinic canceled my surgery and did not schedule another date or respond to my messages for about two weeks.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/24/2024

  The initial evaluation is done by the patient consultant when they evaluate the photos and the medical evaluation we send to the patient. 

  Customer Answer

  Date: 05/27/2024

   
  Complaint: 21749912
  
  I am rejecting this response because I paid a $250.00 deposit to secure a date for my surgery and not as a consultation fee. We agreed on a specific day for my surgery and based on that agreement I paid the $250.00 deposit and adjusted my schedule. The surgery date was later canceled by the clinic, and they did not communicate with me or answer any of my text messages for almost two weeks that followed so the $250.00 deposit should be refunded.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/30/2024

  Attached is the patient contract, it states the deposit is non-refundable. We have two other doctors who will perform her surgery the patient does not want to proceed.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This client has paid a total of $******* to Vixen plastic surgery for a tummy tuck, lipo to the thighs, chin, and breast lift with expected surgery date to be 5/29/24. Tummy tuck deposit was paid first at $250.00 on 12/20/23; on 1/19/24 breast lift was added to the expected procedures with another deposit of $250.00. There were then payments made towards procedures of : $250 on dates 2/3 and 3/2; $300 on 3/20; and $500 on 4/25. Multitude of requirements were requested of me to complete in order to qualify for surgery with Vixen. One requirement requested in addition that was not originally requested was to obtain surgical clearance from Endocrinologist. Endocrinologist provided sufficient documentation stating I, the patient, was cleared for surgery and the thyroid will have no effect on my surgery. When documentation was submitted to vixen they then requested the endocrinologist add "low risk for surgery" to his documentation. Endocrinologist refused to provide this documentation as this would be requesting him to act outside of his scope of practice. On 5/15 I made vixen aware of the endocrinologist's response which they then stated that Vixen would not preform surgery. Vixen has not refunded any of the money at this time and stated they will not refund the $500.00 of deposits. As surgery was not canceled by myself and good/services were not provided the total refund of the ******* is expected. I have attempted to work out with the dispute with the surgery center refund department explaining that surgery was canceled at no fault of my own but they continue to refuse refund of deposits and they have stopped communicating all together.

  Business Response

  Date: 05/20/2024

  Explained to patient that the deposits are non-refundable as stated in the contract she signed. We found another doctor of our who was willing to do her sx with the endocronologist note as is yet the patient refused that option and is choosing to cancel her whole procedure thus incurring the $1500 cancellation fee. The patient has now placed a chargeback on us which will halt the refund process since a chargeback is a completely different process and department . 

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2024, I underwent surgery recently for a Brazilian **** Lift and Lipo 360. I had procedure about three months ago. My feet swell all the time. Even after I take off the compression socks, my feet continue to swell. My feet swell up like I'm pregnant every time I try to let them rest for fifteen minutes without wearing compression socks. I'm at a doctor's visit currently. I was informed that in order to address this matter, I would also need to get in contact with my surgeon. No one has reached out to me thus far. Furthermore, my doctor is reaching out to Vixen as well, but she is not getting through.Also , I contacted Vixen on March 6 , 2024 and March 25, 2024 informing them Im not happy and have been so depressed with the outcome of my surgery. Which I provide photos of dents inside my buttocks. My bbl isn't round looks filled with dents and cellulite. This is not what I paid my money for. As , I watch other clients happy with their results and look amazing. I feel as if Iwasted money. waited 2 months and 10 week to see will it get better and it not. Seems as if it's keep deforming. I hated my body like I did before. Which I asked Is it possible to get a revision sooner. Which I am aware Dr. ***** is a great doctor but l'm not sure what happen when my surgery was being performed.

  Business Response

  Date: 05/10/2024

  Hello, we are sorry to hear you are not happy with your results. We would be more than happy to work with you in regards to a revision, please give us a call and send us your current pictures so we can see what you are unhappy with. 

  Customer Answer

  Date: 05/10/2024

  Since Tuesday, May 7, 2023, I have been attempting to get in contact with my coordinator regarding experiencing swelling in my legs and feet! Three months after my surgery, my doctor has called and faxed over  documentation seeking my medical records and asking **************** to explain to why I still have swelling in my body. I have contacted the licensing board as well. Im currently seeking legal representation due to the situation regarding medical negligence. I requested you all to at least contact me or my physician by today Friday May 10, 2024 you all have failed to do so!
  

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express my extreme dissatisfaction with the recent handling of my appointment and the subsequent cancellation by ************************ at his office. I am deeply disappointed by the lack of professionalism and disregard for my time and well-being.I find it unacceptable that after ************************ canceled my appointment, I am being made to wait 3 to 7 business days for a refund of the payment I made for the services. This delay is highly inappropriate, given the circumstances and the inconvenience caused to me. I'm demanding that a full refund be issued immediately to rectify this situation.I would like to add that I have been diligently attempting to reach out to their office via phone calls, emails, and text messages, but unfortunately, I have not received any response from anyone regarding my refund. This lack of communication is adding to my frustration and dissatisfaction with the situation.

  Business Response

  Date: 05/01/2024

  The patient was texted today at 10:41 AM updating her that she had a ticket made and it was sent to the general manager for approval.

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and confirm a response was received; however, money hasn't been refunded at this time.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** told me I would be receiving an anchor lift with soft touch implants, I asked him multiple times- will I need the anchor lift? he says yes to get the best result. I wake up with a lollipop lift that gives less of a perky result with responsive (cheaper) implants.Please may I have an explanation of why there was deviation from the plan we discussed for my surgery? If there was good reasoning for this I would not be upset, I just feel I was completely blind sided.I had went into consultation asking for 350cc, he said the highest he would go is 295cc which I was disappointed, but I thought if hes a dr he must know best. He gave me 335cc on my left, 265 on my right in effort to balance asymmetry. Another deviation from what he stated, I thought I couldnt go bigger than 295? I wish he put at least 295 in my right, as I told him I wanted to go big & now the left one looks bigger & has more upper pole volume since he put 70cc more there.I can already tell my areolas are not as high as they should be, currently they are pointing slightly downward. I think this shows an anchor lift wouldve been the best option for the perky look I requested & communicated to ***************.I wish he had prioritized clear communication with me. I know a lollipop is less scarring but I hope it wasnt at the expense of my results. Now Im only a month post op worrying if I will need an implant exchange / another lift in the future. If this is resolved I am open to updating my review. Please be careful ladies, he also posted Golfing shortly following my surgery, I hope he didnt rush me so he could leave.

  Business Response

  Date: 05/01/2024

  Hello, we are sorry to hear you do not like your results. We can help you with a revision to achieve your desired result if you contact us!

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21622139
  
  I am rejecting this response because:

  I would prefer at the very least a partial refund. 
  I have lost trust with your practice because I woke up with different implants than discussed with ****** & essentially an entirely different procedure than paid for. I was supposed to receive an anchor lift to achieve the best result as ****** stated, not a lollipop lift. I know I would have received a better result with an anchor lift because my areolas are still pointing downward at just over 1 month post op. 

  I have requested my case file from ****** coordinator ***** through email & she has ignored me.
  

  I will address this again: I request my case file so I can see what happened with my surgery. 
  
  Kindly, I do not wish to receive surgery from a center where ****** change patients surgery without consent & the coordinators like ***** ignore you at such a sensitive time of post op. This makes me scared to have surgery with Vixen again. 
  

  My military husband & I spent our hard earned money saved for months with you. Please make this right. 

  
  Sincerely,
  
  Chelsea

  Business Response

  Date: 05/07/2024

  I apologize you aren't satisfied with your results, typically it takes 6 months - year to see the full results with b****** According to the signed contract we cannot guarantee results as all surgery comes with risks. As we have previously said we are more than willing to work with you on a revision. 

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21622139
  
  I am rejecting this response because:

  Will the revision be complimentary/ free of charge with ************************?
  Including new implants? since **************** placed incorrect size & type during the first surgery. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im seeking refund on some products that I paid for in their office. I paid for three messages and two fajas. Never received the product because my surgery was canceled, so I was wanting a refund of $680

  Business Response

  Date: 04/25/2024

  We have refunded the patient for the two fajas and massages the total is $550 the patient did the medical clearance so the services were rendered on that. attached is her refund receipt.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4, 2024 when I reached out for a refund because I no longer was getting surgery ..I was suppose to get surgery this year , for a bbl and lipo 360 , and something came up to find out that Im 12 weeks pregnant .so I tell someone and the refund ticket department that Im unable to get surgery because Im pregnant and idk when will Ill be able to come back and get surgery done because Im moving and bigger place since Im pregnant for more room. they tell me I cant get my money back which is fraud u just cant keep someone money and when my health care provider willing to give me a paper to fax to them stating Im pregnant.. and they told me I get surgery done they will not keep my money but if I dont get it done they will keep it ..which is not right scandalous I want my money back and I went there before in this never happen all of sudden they want to try me with this bs ..if I have to get attorney for this matter my money which they dont want to give back I will and this matter ..Im over it

  Business Response

  Date: 04/19/2024

  The patient paid a total of $2,950, there is a $250 non-refundable deposit and in the contract she signed it states that there is a rescheduling fee of $500-$1000. The patient rescheduled 7 times. Thus not leaving anything left in her refund. We told the patient that when she is able to come back the money will still be there available for use and we will work with her on extending her contract. Attached is her signed contract that states the fees. 

  Customer Answer

  Date: 04/23/2024

  I didnt reschedule a surgery less than 30 days if I did it would be a thousand dollar fee Hello , I did reschedule a couple times but thats the thing I dont know when I will be able to get surgery so why extend the contract instead of just getting my money back the coordinator suppose to charge you up front to reschedule your date which is 500 every time its changed .. not after you want your refund back , I got surgery done with vixen before so I knows how it goes .u cant make no one go to you guys without getting the service done thats fraud but if I stay with you guys I can get it done but if I leave vixen yall will keep my money for rescheduling which doesnt make any sense thats on your coordinator suppose to be up front taking the money out not after you want your refund which is not right service has been done and it doesnt state that and the contract stating they take money out of ur Refund it state that you have to pay for reschedule which is up front !!!**** have so many complaints and everything trying to get over on hard working people money which is dead wrong

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21597680
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************;Hello , I did reschedule a couple times but thats the thing I dont know when I will be able to get surgery so why extend the contract instead of just getting my money back the coordinator suppose to charge you up front to reschedule your date not after you want your refund back thats on they part and everyone knows that you pay before u changed ur date which they wasnt d they job  , I got surgery done with vixen before so I knows how it goes .u cant make no one go to you guys without getting the service done thats fraud but if I stay with you guys I can get it done but if I leave vixen yall will keep my money for rescheduling which doesnt make any sense thats on your coordinator suppose to be up front taking the money out not after you want your refund which is not right service has been done and it doesnt state that and the contract stating they take money out of ur Refund it state that you have to pay for reschedule which is up front !!!yall have so many complaints and everything trying to get over on hard working people money which is dead wrong and its thousand dollar fee when is 30 days less when rescheduling & 500 dollar fee when u change ur date up front not afterwards stop trying to cheat everyone out they money god doesnt like ugly ..

  Business Response

  Date: 04/24/2024

  We did the courtesy of not charging the rescheduling fee each time because we were under impression the patient was going to have surgery and we wanted to accommodate her. After 7 times we accommodated the rescheduling she wanted a refund. The contract does not state at which time the fee needs to be charged. As we previously said to the patient the money will still be there available for use when she is able to come in and get the surgery. 

  Customer Answer

  Date: 04/24/2024

  Its so many people and the group chat , talking about vixen when it comes to they money and refunds and calling the boards & as well getting lawyers im done going back and fourth with these people i done took legal action well see how far this goes calling the boards etc and more people they get over on a lot of people and it want be me they will wish they had gave me my money because it will be blasted everywhere and well be getting in touch soon be blessed 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21597680
  
  I am rejecting this response because:

   

  Hello , I did reschedule a couple times but thats the thing I dont know when I will be able to get surgery so why extend the contract instead of just getting my money back the coordinator suppose to charge you up front to reschedule your date not after you want your refund back , I got surgery done with vixen before so I knows how it goes .u cant make no one go to you guys without getting the service done thats fraud but if I stay with you guys I can get it done but if I leave vixen yall will keep my money for rescheduling which doesnt make any sense thats on your coordinator suppose to be up front taking the money out not after you want your refund which is not right service has been done and it doesnt state that and the contract stating they take money out of ur Refund it state that you have to pay for reschedule which is up front !!!yall have so many complaints and everything trying to get over on hard working people money which is dead wrong

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/25/2024

  Im done going back and fourth with these people . it hasnt been resolve so I took illegal action thank you for trying to help as well bbb 

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my bbl surgery in full and resulted in not getting in Ive been asking for my refund for 3 weeks Now and no Answer from vixen

  Business Response

  Date: 04/04/2024

  We spoke multiple times to the patient, yesterday 4/4/2024 we told her the refund was sent to be processed. While trying to process it today the bank declined the refund. I tried to call the patient today to find out why but she did not answer and I left a voicemail.

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6,2024 I was notified by Vixen plastic surgery that health cards are not an acceptable form of payment and I will be refunded for using this card. I only received half my refund and still waiting for the other half which I was told was suppose to be a check for ****. I was later contacted by their refund team stating they are not refunding me the other half that they will apply it for the surgery. But according to the health card used they said ********************************************* is not something covered and I need to pay it back but vixen is refusing to issue me my refund of ****.00

  Business Response

  Date: 02/26/2024

  we approved her refund, we are working with her to refund the money

  Customer Answer

  Date: 02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/28/2024

   

  Hi, I am writing to express my extreme frustration and disappointment with the recent events surrounding my refund and the unauthorized charges made by your company. On February 8, 2024, I was promised a refund by Vixen Plastic Surgery for ******* which has not been received to this date. Furthermore, I was shocked to discover a $1500 cancellation fee charged by your company for a surgery that was never canceled. This fee was deducted without any prior notification or legitimate reason, especially as there is no mention of any cancellation fee in the contract I signed with Vixen Plastic Surgery. This situation has caused me significant financial distress and has eroded my trust in your company. I demand an immediate refund of the promised amount and the reversal of the unjust $1500 cancellation fee that was wrongfully charged to my account. I insist on a thorough investigation into these unauthorized charges and a clear explanation of why these actions were taken without my consent. Failing to address this issue promptly and refund the full amount will compel me to take further action to protect my consumer rights, including seeking legal advice and reporting this matter to the relevant authorities. I expect a swift resolution to this matter and a confirmation of the refund and cancellation fee reversal being processed. I look forward to your immediate attention to this pressing matter.

  Business Response

  Date: 04/08/2024

  This patient has a signed contract with ** that states the deposit is non-refundable, the contract also states that when the patient cancels the surgery 90 days before their original date there will be a $1500 cancellation fee. We only kept the deposit and cancellation fee from the cards. We refunded the rest through check and card. Attached is her card refund. 

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21340607
  
  I am rejecting this response because: my contract does not state a $1500.00 cancellation fee. I also provided text asking for rescheduling I never canceled my surgery. Furthermore, Vixen Plastic Surgery took money from a health card which they stated was not an acceptable form of payment and the payment will be returned which they are refusing to refund.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cosmetic surgery on December 19,2023 with ************************ at Vixen Plastic Surgery Center in ***** **. I paid for lipo ******************************************************************************* the size of my ****, or stomach area. I accumulated a burn on my stomach and it is 2 months later and I am still recovering from the burn. It has not completely healed. I have a scar on the front of my stomach. I will have to see this burn everyday. It is disheartening and heartbreaking not to mention painful.

  Business Response

  Date: 02/12/2024

  The patient had a high bmi before the surgery, in *******, with liposuction the doctor can only take out ****cc in one round. Patients with high bmis tend to need more than one round of liposuction to get the desired result. The patient signed a consent form that informed her of this. The doctor took out the highest amount of fat he could legally and safely do. The doctor did tell the patient that since she had a lot of fat in her abdomen she would also need a tummy tuck. Attached is also her contract and the liposuction consent form.