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Business Profile

Telemedicine

Friday Plans Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With your assistance I cancelled my subscription with this company a few months ago, today they changed me a membership fee again.

    Business Response

    Date: 01/08/2025

    Hi *******, We see that you paused your subscription and the pause expired on 9/26/24. You still had available credit on your account so it was shipped without additional charges. On 12/25 your following order processed. I see that you were able to contact our service team and they cancelled your account for you. I have also just issued a full refund of the pending amount. Please let me know if I can be of any further assistance.

    Customer Answer

    Date: 01/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:12/23/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw Friday plans on Instagram and it was promoted by **** *****. It promised pills for as low $0.89 per pill. I order one of the larger packages. This was on Dec 12th. The total was $90 so it came out to $3.33 per pill. Its now Dec 23rd and nothing has even arrived to the shipping location. **************** was nice but had not answer or solution and told me to just wait 48 more hours. Seems wrong they advertised receiving the meds within 48 hours and $0.89 per pill. Yet I have waited 2 week and paid $3.33 per pill. Receipt shows order on the 12th but billed on the 17th.

    Business Response

    Date: 01/08/2025

    Hi ****, I just took a look into your account. I see that this order was heavily delayed by **** but was eventually delivered 9400111899561519830697. I can confirm that your account has been cancelled and that you processed a chargeback dispute with your bank against us and that has been processed successfully as well. Please let me know if I can be of any further assistance.

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  Its unfortunate that the business did not initiate any of these actions and I had to work to get this resolved with no assistance.  I still think the business should be handling these issues in a timely manner.  I feel if i had not continued to reach out, finally disputing with my bank to get the money returned, the business would have done nothing and kept the funds.  This should be watched as most customers don't have the time or resources to be as diligent as i was in this matter. 

    Sincerely,

    **** ***********

  • Initial Complaint

    Date:12/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 18 generic ****** from Friday Plans and was charged $26.00. I received a email saying the shipment will be delayed. On 12/12/2025 @ 2:am $179.86 was removed from my debit card by Friday Plans without any discussion or approval from me. I called the support number and was told they upgraded me to a six month plan without my permission. I was told the money would be back in my account, order was canceled. No refund and nobody to answer about what is going on. Please help.

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business allows you to suspend your subscription, which I did. Then even though you have selected to be notified of any transactions on your account they do not contact you at all. Then they go ahead and bill you for another shipment. This is very shady business and could be resolved with simple communication. Also, even though your account shows the transaction is pending, they tell you it is too late to stop the transaction and refund your payment when you contact them. Never would have even known this was all going on if I didn't receive notifications from my credit card provider. Bad business practices.

    Customer Answer

    Date: 12/12/2024

    Today I see that even though they told me the transaction could not be cancelled, they have cancelled it. I appreciate your service and time, and I consider this complaint resolved at this time. Thank you!

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I ordered a one time $14 deal. And have now been sent 2 more orders for $24 a piece I figured the second was a error. And didn't realize I was billed for it. Till I got this next one and checked my payment history. Tried to do it on their page and got no wear don't send any more. Please.

    Business Response

    Date: 12/11/2024

    Hi Cammron, I apologize for your negative experience. I have gone ahead and refunded your most recent transactions along with cancelling your account. Please let me know if I can be of any further assistance.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called customer service to cancel order within 2 to 5 minutes was informed that order was canceled both verbally and via text got my credit card bill and was charged ****** tried to contact customer service and both phone numbers are inactive

    Business Response

    Date: 12/06/2024

    Hi Parish, I see that you contacted our service team after your order was reviewed by a doctor and submitted to the pharmacy. Your order was shipped but I also see that they refunded your card for the amount billed in the amount of $29.12. Please let me know if I can be of any further assistance.

  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 11-25-24 online. Was told order would ship immediately which I needed because of I was traveling. 4 days later upon checking online it still says package is being prepared. It also says I was not charged anything when I was. **************** was polite but couldnt offer any answers or solutions. Whole thing seems amateurish at best or fraud at worst.

    Business Response

    Date: 12/06/2024

    Hi *******, Thank you for sharing your feedback. Just looked further into your account and see that your order was shipped but was delayed due to Thanksgiving. I also see that we processed a full refund and cancellation. I apologize for this delay as it is definitely not the experience that we strive for.

    Customer Answer

    Date: 12/10/2024

     
    Complaint: 22617419

    I am rejecting this response because:I have yet to receive refund as promised or pills as promised.

    Sincerely,

    ******* *********

    Business Response

    Date: 01/08/2025

    Hi *******, Thank you for allowing us to clarify your orders timeline and the steps we took to resolve your concerns. You placed your order on November 25, 2024, and it was delayed by necessary pharmacy verification and the Thanksgiving holiday. When you contacted us on November 30, we canceled your account and processed a refund at your request, but still proceeded to ship the existing order on December 2. Unfortunately, **** experienced additional delays, and delivery was ultimately confirmed on December 13. We issued a $50 credit to acknowledge the inconvenience, and note that your account has been reactivated by you as of January 2nd. We appreciate your patience and sincerely apologize for any frustration this situation caused.

    Customer Answer

    Date: 01/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The same tv commercial repeatedly coming on about a Friday Plans ****** pill. Its coming on multiple times a day regardless of the tv Channel. Its disgusting and annoying.

    Business Response

    Date: 12/06/2024

    Thank you for your feedback regarding our TV advertising. We value all input and continuously strive to improve. If you have additional details or concerns, feel free to let me know.

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just watched the commercial. I scanned the code and begin the ********** card was charged immediately $89 and I am now supposedly waiting for the review of my profile. I have been promised that I will be contacted within 2 to 3 business days and that if approved the medication will be received within two weeks mailed right to my doorstep I was also told that I am not satisfied. I can simply call them contact them by email and they will refund 100% with no questions asked. I figure ******* this here so everyone can follow along with this process with me.Time will tell

    Business Response

    Date: 12/06/2024

    Hi ***, I see that your order was shipped without issue. Please let me know if I can assist any further.

    Customer Answer

    Date: 12/06/2024

     
    Complaint: 22524394

    I am rejecting this response because:

    charged me $90 for fake ******!
    Sincerely,

    *** *******

    Business Response

    Date: 12/11/2024

    Thank you for taking the time to share your experience. We're truly sorry to hear that the medication didn't meet your expectations.

    We understand that every individual may react differently to Sildenafil or *********, which is why we offer various dosages and active ingredient (tadalafil/sildenafil). It is possible that one of our health providers would recommend a higher dosage or different active ingredient depending on your health profile. I would recommend that you reach out to your PCP or one of our associated health providers via chat to see if this is a solution that could potentially work for you.

    We also want to confirm that we have processed a full refund for your order as part of our unconditional money-back guarantee. We're committed to the satisfaction of our customers and patients, and we're sorry that we weren't able to meet your expectations this time.

    If you have any other concerns or if you're willing to discuss this further, please don't hesitate to contact us.

    Customer Answer

    Date: 12/12/2024

    I have not received any monies back. 

    Customer Answer

    Date: 12/12/2024

     
    Complaint: 22524394

    I am rejecting this response because: I have not received any monies back.


    Sincerely,

    *** *******

    Business Response

    Date: 01/08/2025

    Hi ***, We show a successful refund to your card ending 3123 on 12/11/24  1:25pm (transaction ID: ***********

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertised generic ****** for $19.95, I went to the site and they asked for Credit Card info, when I entered it and pressed next key the only choice it gave me was a $198 subscription. I closed the browser to cancel.Later I found they shipped the $19. order, i let it bill and I thought that was the end. Now they are trying to send me another shipment.They started a subscription which I never agreed to. I tried to cancel thru their website but it won't allow me to cancel giving numerous errors.I want the subscription I never agreed to cancelled.

    Business Response

    Date: 10/31/2024

    Hi *****, I apologize for the misunderstanding. FridayPlans is available by subscription only (which you can pause/cancel/update any time). That being said, I have gone ahead and cancelled your account for you. Please let me know if I can be of any further assistance.

Friday Plans Inc is NOT a BBB Accredited Business.

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