Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a membership to Melia in 2023 while on vacation with our children, after being pressured to attend a lengthy presentation whilst trying to enjoy a much needed break. We were told we could cancel at any time and that we would be able to enjoy many benefits for several resorts around the world. Due to unforeseen health issues and significant financial setbacks since that time, we have realized that it is no longer beneficial for us and our family to continue making payments for vacations we are unable to take. I've attempted to book a vacation at a Melia resort in recent months, but discovered that the total booking amount was not enough of a savings to justify the monthly fees we have already incurred, and are apparently obligated to pay going forward. When I reached out to Melia to ask about membership cancellation, I was told we were under contract for 30 YEARS, and the only option available to us was to sell the membership to a 3rd party. This, in my opinion, is criminal behavior when we were told we would be able to cancel our membership at any time if we were unable to make full use of it. We have made on-time payments for nearly a year and a half now, have not benefitted from the membership in any way, and the points accumulated amount to a couple hundred dollars off a multi-thousand dollar stay at any of the resorts. We simply can not afford to continue paying for something that doesn't result in any real savings. We also do not know of anyone financially able to assume ownership of the membership going forward, so this is not a satisfactory resolution whatsoever. After reviewing other customer experiences, it appears this company is well known for being a trap, and I only wish we had been able to research this before we were confined with our kids in an office for two hours being forced into a bogus contract. We don't need any sort of refund, we simply want to cut ties and be done with this company.

  Business Response

  Date: 03/16/2025

  Good morning,

  We have anwered to the member on March 7th, explaining the alternatives regarding their membership.

   

  Regards,

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23034363
  
  I am rejecting this response because:
  We received an email back after several weeks that told us of our options for selling the program to a third party. However, since our reason for cancellation was due to financial reasons, they asked for an explanation of this so that they could provide us with an alternative option. I explained our situation, but no further options were given to us. We were simply told to sell the program to a friend or family member, or an outside company with a broker. 
  

  I would like to know what other options are available that dont involve selling the membership. This is not feasible for us. 

  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/17/2025

  Good afternoon,

  We will call the member to explain what is in the e-mail and will ask her if there is any other assistance needed.

   

  Regards,

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since becoming a Circle by Melia member in 2020, I have been paying monthly fees, yearly maintenance, & all inclusive fees when traveling. In 2023, I upgraded my contract for more options, increasing my payment to $350/ mo, along with the maintenance fee and all inclusive fee (which is approx $150/night pp.)Seeing that I was being overcharged, On Jan 14, 2025, I was told by customer service that I must email member services, who did not have a phone (nor does the cancellation ******* I wrote, "I have a hard time not feeling overcharged when I have to pay all- inclusive fees. As a member, I do not feel that this is fair. After paying all inclusive fees for my daughter and I for a 4-5 night vacation, Im paying the same price that the general public (non- members) does to book, EXCEPT I have paid to be a member- which Melia has already received. Due to the loan I still have, I pay $350/mo and Ill always have the $250/year in maintenance fees ($4,450 yearly before traveling)...The services received by membership do not fill a $3000+ gap... As a member, Id like to feel that by paying into membership, Im not paying what I would for the same vacation without the membership. I want to feel like by buying in, Im getting more advantages than Im seeing and the all- inclusive fee makes it cheaper for me to just vacation at another luxury all inclusive... I would greatly appreciate some feedback or contact regarding this matter."To date, no one has contacted me except to process my monthly payment, which I asked, in writing, not be drafted until my concerns were addressed. The next morning, my account was drafted $350.00. I am very close to taking a trip just to get answers and/or this membership cancelled.I kindly request that you acknowledge this complaint and take immediate action to address my concerns, or I expect a response detailing the steps you will take to process my membership cancellation and initiate the refund process of my payments since 2020.

  Business Response

  Date: 02/18/2025

  Good afternoon,

  We responded to the member on February 5 and informed him that his case was escalated for review. We will contact him again to clarify the cost issue.

   

  Regards,

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22907429
  
  I am rejecting this response because on February 5th, my account was drafted AGAIN for a monthly fee after my request for such withdrawals to be stopped. I was told that they would not stop despite my being unable to speak with someone about the contract that I have been paying for for 5 years... approximately $30,000!! I also have not been provided any contact information whatsoever to make contact myself with the department that can address my *********** add insult to injury; since my written request to speak with someone on January 14th, I STILL have yet to speak to anyone about my contract at Melia's refusal. $30,000 CAN NOT GET ME A CALL OR AN EMAIL!! However, I have gotten several calls about my monthly payment, to my utter disappointment. 

  
  
  Sincerely,
  
  ******* ***** (******)

  Business Response

  Date: 03/05/2025

  Good morning,

  I am reaching you out to let you know we have escalated the comments to the Commercial team, whom will be able to evaluate these comments and take actions on this matter. They will get in contact with the member.

  
  
  Best regards, 

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were in ******************* In May 23, 2024 in **********, D.R. **** used several lies and unethical tactics for two hours to convince us to join the membership; they relied on the fact that after being there under pressure we would be tired. We consent to sign pages contract without reading, using an Esignature and it seems that they only showed us a portion of what we signed but our signature is in many places that we never saw. **** rely on the fact that we will have trouble canceling a contract in 5 days. **** said that ALL INCLUSIVE would be included as well as transportation from the airport, which is not true. The Sales **** sold us a quality product that has not even come close to what we agreed to. Is terrible, the options are inflated and is cheaper for us to book ourselves. Even though they haven't spent a cent on our membership, they want to keep all of our money. The worst part is that the Sales **** sent me a Voice Message in WhatsApp telling me that they did a mistake in selling us a membership for 30 years instead of 5 years as accorded with her, that I was right in complaining that they had made a mistake with the contract, being that me and my husband are 82 years old. Despite many attempts to reach out them we have not received the cancelation, we only get collection messages, emails, and phone calls all the time, for a service that we can't use. The cancellation has been a nightmare. We want to express our frustration and disappointment with them. This has caused a a great deal of inconvenience, stress and instability we sick with all this. We feel that our rights as consumers have been violated. We demand That Melia take immediate action to address this issue and provide us with the cancelation that we have requested sin July, 2024.

  Customer Answer

  Date: 01/30/2025

  I am seeking BBB assistance in obtaining a surviving resolution to my claim. I want circle Melia to cancel the contract.

   Thank you for your costearon

  Business Response

  Date: 02/24/2025

  Good afternoon,

   

  We have been in contact with the member since october 2024, her case is on evaluation process. We will answer back to her with a final resolution.

   

  Regards,

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22873953
  
  I am rejecting this response because:
  They are laying, havent got any communications as they say. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/09/2025

  Good afternoon,

  We are already in contact with the member. I will answer to the last e-mail.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22873953
  
  I am rejecting this response because:
  I have my lawyer for this case. They will have to be in contact with my lawyer. *************************************************

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/16/2025

  Good morning,

  The member sent a letter from her lawyer, we already answered it and scalated the case to the proper deparment.

   

  Regards,

  Customer Answer

  Date: 03/17/2025

  I have my lawyer for this case.

   They have to answer to my lawyer.

   ******* ****

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract to upgrade a membership with Circle by Melia (vacation club), based in **********, ******************. I lost a week of options during the height of covid, when their affiliate, ***, would not extend the expiration of my week (options converted to *** points), despite not being able to travel. Since then, they have locked me out of my account several times, and for many weeks at a time, preventing me from using my options. It seems to be deliberate. I have been unable to use the membership after paying them $30,000. The contract I signed is 10 mb, so too big to upload. I have uploaded some key documentation, although I see an error message suggesting the upload function may not be working.

  Business Response

  Date: 11/14/2024

  Good morning, 

  Our colleage from reservations department already explained to the Member the way of use *** and also the member called us and an agent explained again regarding the use of RCI.

  
  Sent: Monday, November 4, 2024 11:50 AM
  
  Subject: Re: /Circle by Melia
   
  Good afternoon Mr. ************************* from Circle by Melia.
  
  Thank you for your reply. I apologize for the misunderstading. 
  
  In order to book your reservation with *** please call them to their phone number ************** they will be able to do the deposit for you.
  
  For assistance with the website please contact our member service team with a screenshot of the error. Their email addresss is ***************************************** If you need any assistance with *** or have any issue with *** our member services team will be the one to be able to assisst you. 
  
  Regarding RCI deposit please keep in mind the following.:
  
  You are not able to book Melia properties thru RCI.
  
  RCI reservation is subject to RCI's cancellation policy.
  
  This is a final transaction and a RCI week or weeks cannot be extended nor replaced once expired.
  
  Your RCI deposit expires 2 years from the date of deposit and must be used for travel before said date. RCI, exchange rate applies.
  
  To contact *** please call the following toll-free number **************.
  
  Cordially,
  
  

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attaching this complaint to my previous complaint # ********. I sent an email stating this may be the better company to contact since they're taking the payments, and I am unable to get a clear response from "Circle by Melia" or "Sol Melia" timeshare. I was advised I will get a response soon, but I haven't and I'm not sure if I will after such long waiting time. I've been in contact with both parties as I attached many emails prior complaint. I will try to attach them all here as well with newer emails. Thank you for assisting me as this is my last ********* services have been received. My bank was able to get my deposit back of ******** and advised there's nothing left for me to do, but I haven't received any cancellation letter to sign and I'm afraid this will harm my credit still. Therefore, I still made two monthly payments of ****** which the bank will dispute once I request it due to no services received from ************* of transaction: 5/18/2024 Start of timeshare: 1/1/2025 Business stated they'll provide a 50-minute massage after presentation which wasn't received during trip. Was advised we can take a free trip to ******, but that was a lie there's no occupancy during the dates we would've been allowed to go, as the offer expires May of 2025, therefore they knew we wouldn't be able to even take this "free" trip. Also, most importantly I was advised I can travel with as many family members with open flexibility as a member, and that's a lie there's no occupancy for the year of 2025 and maybe 2026 as well for members. I can book more freely without being a member. I attached step by step how I was scammed into joining this timeshare, I shared this with my bank as well as the merchant. Also, two documents haven't been signed on their end that I advised them would make this contract invalid. Please assist my partner and myself to reach out to merchant to cancel as I've been trying to for months, as of May. Thank you.

• Initial Complaint

  Date:09/13/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a membership in July 2023 on a vacation at paradisus cancn. During the sales pitch we were given so many incentives to sign on. Extra melia points, promises or cheaper vacations, be treated like kings. The biggest promise was that we would be able to cancel at anytime. Also we were told we would have a slight increase every year for our annual charge but it wouldn't be that much. So we signed. When I tried the following year to use our 2 "free" rooms it was difficult to even book it and there were no exceptions on the package or room. We had to pay for transport (this was included for our previous trip when we booked with melia), and we arrived to see we were placed in handicap rooms directly next to the front entrance with a view of the front parking lot. We also were informed that the steak house and concierge were not included (also included when I booked through melia). We went to complain and were subjected to another sales pitch where they proceeded to tell us all the issues they had with our current membership including people having difficulty using their membership, including the ***, also the slight increase was a 4 percent charge every year. This amounted to $19000 more on top of the membership cost. The new membership they was $35000 more. They also informed us that when people now sign the contract it has to be on camera because so many sales people were lying to sell the memberships. I tried to cancel when we returned and was back and forth with members services for weeks. Finally they said if I could prove I couldn't afford the membership they would send it to corporate. I sent them my credit card statement and the paperwork for the house we just purchased and I was still told they were going to obide by the contract which stated we only had 5 days to cancel! Not the unlimited time we were promised. We don't want any money back, this was a dumb mistake we won't make again. We just want them to cancel our contract.

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is not fulfilling my requests of converting options into Melia Rewards points. As a co-owner of a contract they are refusing to granting me the Melia Points with excuses that I am not allowed to have it, even though I have a signed contract saying the contrary. To resolve this complaint, the business needs to acknowledge they will transfer the points they own me to my Melia Rewards account number ******** every time I request and pay for it.

  Business Response

  Date: 08/12/2024

  Good afternoon,

  Please note, regarding this case

  *************************************** (co-owner) asked to transfer the ******* points to his Melia Rewards account. The agent explained to him that the changes from options to points go directly to the owner's account, that he should ask to the owner  to transfer the points and he said that he would not talk to her.

  From our part there is not other way, to take out the points from the owner, and transfer it to him, as we need her authorization. Another alternative, would be that we send an e-mail to her, to see if she acept the transaction.
  
  

  Business Response

  Date: 08/12/2024

  Good afternoon,
  Please note, regarding this case
  *************************************** (co-owner) asked to transfer the ******* points to his Melia Rewards account. The agent explained to him that the changes from options to points go directly to the owner's account, that he should ask to the owner  to transfer the points and he said that he would not talk to her.
  From our part there is not other way, to take out the points from the owner, and transfer it to him, as we need her authorization. Another alternative, would be that we send an e-mail to her, to see if she acept the transaction.
  
  

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22099767
  
  I am rejecting this response because there is nothing in the contract stating that a co-owner does not have the same rights as the owner, also, as a co-owner, I had other instances where I did that same transaction without the need to ask for the other owner's approval. 

  If Melia can send me a screenshot of the contract I signed that contradicts my claim, then I will be satisfied.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My self and partner, ******************************* are filing this complaint against the ************ for failure to deliver the services as paid for and outlined in our contract. We signed the contract on Feb 15, 2024 and paid the deposit of $4310 as required. In turn we were told we would receive ****** options (points) which would be adequate enough to cover a future 5 night future vacation, because this was the 3rd time we had stayed at the ************************* all inclusive resort ***********Also we were told we would have access to the Melia.circle.com website where we could search and book the future vacations. For months, I continued to ask for assistance to properly set up our account online because I couldnt access our account. They said theyd have someone contact us. No one did. I asked numerous times. Finally I got another email, but this time I was told it was because we needed to pay an annual fee. We then paid $408.60 for the annual fee. We got another email welcoming us again and to reactivate our online account. We reactivated it and still didnt have access to view our account or to book. Two more emails saying we owed more money. This time someone finally called us to help us book our vacation, however, they said they couldnt find our certificate and didnt have our contract and that 2 nights would be ****** options (points) plus we had to pay $105 per person per night. They required me to send them the contract and certificate so they could book our vacation. Months of asking for help. Multiple emails asking for us to pay more money, but never providing an updated account or ability to view our account online, then someone calls us and they have no record of our contract or certificate. We are beyond fed up. **** is a scam that seeks to take money without offer the service. The contract is 56 pages so I cant upload it to this site. Is it possible to send it another way?

  Customer Answer

  Date: 06/03/2024

  Ive added a few screenshots of communication Ive had with our sales representative who sold us the contract. 
  

  I have about 10 more that I can send as well. 

  Customer Answer

  Date: 06/03/2024

  Here are additional screenshots of our communication with our sales representative who sold us the contract. 
  

  As you can see, I contacted him numerous times asking for help to access our online account to review and book vacations, but was unable to because our account was never said up properly. I continued to ask for help and he was always surprised no one was following up with us. 

  Business Response

  Date: 06/10/2024

  Good Afternoon. 

  Dear all. 

  We acknowledgment of receipt of this case, and confirm that we will be contacting the member directly, thank you. 

  Regards, 

  Members Services Team 

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21792347
  
  I am rejecting this response because:
  Melia lacks the ability to properly communicate or handle our account. The entire reason we are canceling this contract is because they failed to fix our account, deliver the details of our account throughout their company and neglected almost every request for help from a supervisor who had the ability to assist us. They literally took our money, did nothing, ask for more money, which we paid, still did nothing, then continued to ask for more money, which we didnt owe. 
  

  We have no desire to communicate with them directly as they do not address our concerns or provide service of any kind.
  

  The numerous screenshots I attached previously provide context in their inability to follow up or assist us, despite me continuously asking. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/16/2024

  Good Afternoon. 

  We acknowledge of receive the complaint and will  follow up directly with the guest. 

  Warm Regards, 

  *********************************. 

  Customer Answer

  Date: 06/20/2024

  Hello, 

  This is the second time I have received this same notification indicating Melia would like to contact us directly. I refused the request the first time and despite refusing it explaining they are incapable of properly handling our account and lack the ability to communicate, they still sent us a direct email asking to speak with us. 
  

  We are NOT interested in continuing this discussion any further. Weve paid a significant amount of money and they failed to provide the service, did not hold up their end of the contract nor follow the contract guidelines. We just want to end this contract altogether and do not wish to debate this any further. 
  

  Ive attached the email that they sent after we replied not to contacted by them and that wed prefer to work directly with the BBB. Their decision to email us despite our request to work directly with the BBB as indicated in our last reply, furthers our argument in their inability to properly respond and address our concerns. 
  

  They clearly are running a scam by taking peoples money, asking for more money, but not offering the service as outlined in their contract or an appropriate response to rectify issues for months. How do we put an end to this and cancel this contract with Melia? 
  

  Thank you 

  Lynn 

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21792347
  

  Hello, 
  
  This is the second time I have received this same notification indicating Melia would like to contact us directly. I refused the request the first time and despite refusing it explaining they are incapable of properly handling our account and lack the ability to communicate, they still sent us a direct email asking to speak with us. 
  
  We are NOT interested in continuing this discussion any further. Weve paid a significant amount of money and they failed to provide the service, did not hold up their end of the contract nor follow the contract guidelines. We just want to end this contract altogether and do not wish to debate this any further. 
  
  Ive attached the email that they sent after we replied not to contacted by them and that wed prefer to work directly with the BBB. Their decision to email us despite our request to work directly with the BBB as indicated in our last reply, furthers our argument in their inability to properly respond and address our concerns. 
  
  They clearly are running a scam by taking peoples money, asking for more money, but not offering the service as outlined in their contract or an appropriate response to rectify issues for months. How do we put an end to this and cancel this contract with Melia? 
  
  Thank you 
  
  Lynn 
  Sincerely,
  
  

• Initial Complaint

  Date:05/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for some time, during which time I have experienced challenges utilizing the timeshare services to my satisfaction. In light of these difficulties, I have decided to terminate my timeshare contract with Club Melia and have followed the company's prescribed procedure by submitting cancellation requests via email.Regrettably, Club Melia has not demonstrated the courtesy of acknowledging receipt of my emails nor provided any updates on the status of my cancellation request. This lack of responsiveness has left me uncertain and frustrated, as I am eager to resolve this matter expediently.

  Business Response

  Date: 06/10/2024

  Good Afternoon. 
  Dear all. 
  We acknowledgment of receipt of this case, and confirm that we will be contacting the member directly, thank you. 
  Regards, 
  Members Services Team 

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21768864
  
  I am rejecting this response because:
  I won't be accepting the response until someone contacts me. It's already strange to me that they refuse to put their response here as if they're trying to hide it. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/16/2024

  Good Afternoon. 

  We acknowledge of receive the complaint and follow up will follow up directly with the guest. 

  Warm Regards, 

  *****************************;

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do NOT book with any Melia! It is a pyramid scheme to steal and exploit their customers money. I was working with ************************************* and *************************** ****** de la ****** (*********************) who I have verified work with Melia. push expensive memberships promising benefits that seem tied to recruiting others. I booked a special package that included flights with ********, but despite confirmation from the hotel about my reservation, I never received flight confirmations. As apart of a special that Melia was offering ******** communicated with my group that she would be able to book flights on our behalf. The Hotel has verified that our reservation is in their system multiple times however, we have not received confirmation for the flights.A week before my birthday trip (my first since losing a close family member), I was suddenly blocked on WhatsApp. My emails and calls to Melia customer service went unanswered. The few agents I managed to reach were rude and unhelpful, showing a complete lack of empathy and professionalism. This entire ordeal has caused immense stress and uncertainty, jeopardizing my ability to celebrate my birthday properly.Additionally, its clear that this is not an isolated incident but a systemic issue within Melia's operations. Many others have reported similar experiences, indicating a pattern of deceptive practices and poor customer service. This not only reflects poorly on the company's ethics but also raises serious concerns about their business practices and treatment of customers.Due to this horrendous experience, I had to spend extra money on flights, transportation from the airport, and more. I strongly advise others to steer clear of this company and avoid falling into their trap. The emotional and financial toll they impose on their customers is simply not worth it.

  Business Response

  Date: 06/10/2024

  Good Afternoon. 
  Dear all. 
  We acknowledgment of receipt of this case, and confirm that we will be contacting the member directly, thank you. 
  Regards, 
  Members Services Team