Business ProfileforKiwi.com, Inc.

Kiwi.com booked me for the following trip from ********* to ********:Westjet confirmation: GBKSXJ (June 29 morning)***** Airlines confirmation: LCQSO5 (June 30 evening)The morning of June 29 I was notified that the Westjet flight had been cancelled and re-booked for mid-day June 30th, so of course it became necessary to cancel the trip. The Kiwi.com app had a notification that I should call their customer service line, which I did. The agent agreed to cancel the trip on my behalf and they would request a refund from both airlines. It was made clear that BOTH flights would be cancelled, aka the "entire trip".Kiwi.com notified me mid-day June 30th that the ***** Airlines flight was non-refundable; this was well before the scheduled flight. July 1st I called *****'s customer service line and discovered that ********************** had never cancelled the flight, and I had been marked as a "No-Show", so there was nothing they could do.Calling back to Kiwi.com, the new agent explained that they didn't cancel this flight because their policy is not to cancel a flight if the cancellation won't result in a refund based on that airline's refund policy. After some back-and-forth about why they have this policy, the agent suggested I could call ***** and ask for a refund, which of course I can't do, because ***** thinks I'm a no-show! The Kiwi agent would do nothing to have this status changed.Whether or not ***** might have hypothetically declined to provide a refund, I can't even inquire with them because Kiwi.com never cancelled the flight, even after assuring me that they would.I expect Westjet will provide a refund as they were the ones to cancel the departing flight, but this too is meant to be received and forwarded to me via Kiwi.com. Therefore, I request a refund of this entire booking.Thanks!