Reviews

Review Details

• Review fromMariela G

  Date: 09/27/2024

  5 stars
  La Mejor Experiencia. Miles de clientes viajan con Risa Travel cada ao.

• Review fromCelia F

  Date: 08/14/2024

  1 star

  Celia F

  Date: 08/14/2024

  This company does bait and switch on consumers, they claim they are selling you an early flight and when you sign the invoice and pay two weeks later you get your flight info for whatever flight they choose. They then ask you for more money to give you the early flight you requested when you purchased.

  Risa Travel, LLC

  Date: 10/05/2024

  Estimada cliente,
  
  Lamentamos mucho que su experiencia con nosotros no haya cumplido con sus expectativas. Sin embargo, creemos que es importante aclarar algunos puntos respecto a su resea.
  
  En primer lugar, nos gustara destacar que la otra pareja que viaj con ustedes no tuvo ningn inconveniente y disfrut de su viaje sin problemas. En cuanto a su estancia en el hotel, el servicio fue el que se reserv desde el principio.
  
  Sobre el tema del vuelo, queremos aclarar que nunca se le confirm un vuelo en la maana. El vuelo inicialmente reservado llegaba a Cancn a las 2 PM, una hora antes de la hora de check-in en el hotel, que es a las 3 PM. Entendemos que posteriormente prefiri un vuelo en la maana, y le ofrecimos la opcin de cambiar a vuelos a las 7 AM o 10 AM, asumiendo nosotros el costo adicional por los asientos vacos del vuelo original, como gesto de cortesa. Todo esto, mientras nuestros agentes soportaban su vulgaridad y falta de respeto por telfono.
  
  Lamentablemente, el vuelo de las 7 AM se llen mientras usted consideraba la opcin, y el vuelo de las 10 AM segua siendo una opcin viable, ya que igualmente llegaba antes de la hora del check-in en el hotel. Nos entristece que esta opcin no haya sido aceptable para usted.
  
  Solicit un reembolso completo antes del viaje, lo cual no fue posible dado que ya se haban pagado todos los servicios contratados. Las polticas de reembolso fueron claramente comunicadas y aceptadas en el momento de la reserva.
  
  Nos tomamos muy en serio las experiencias de nuestros clientes y siempre buscamos ofrecer soluciones que se ajusten a sus necesidades, dentro de lo posible. Lamentamos que no haya estado satisfecha con las alternativas ofrecidas y reiteramos nuestro compromiso con la transparencia y el servicio al cliente.
  
  Atentamente,
  RISA Travel

• Review fromIdalmis N

  Date: 08/04/2024

  1 star
  Muy mala experiencia en este viaje en especfico. He viajado anteriormente con Risa Travel. Para comenzar nuestras vacaciones originalmente eran de Sbado 27 a Sbado 3. Mi representante me escribi para pedir cambio de da y viajar ***************** 26 a Viernes 2 con la promesa de la misma hora. El Jueves 25 me notificaron *** haba cambios y el vuelo se retraso para las 2 de la tarde. 8 horas ms ****** de lo prometido. Ya en el aeropuerto nos avisan de 30 minutos de retraso (2:30) luego *** una hora ms (3:30) finalmente salimos a las 4:45. Casi 12 horas de diferencia. Llame varias veces a la agencia para pedir hablar con ******* pero nunca respondi ni devolvi la llamada. Cuando llegue al hotel yo esperaba una habitacin ******************** y era regular. Nuevamente a llamar a Risa Travel y nada *** me resolvieran. Me dicen *** contactara a ***** de ************ nunca me respondi. Trate de comunicarme toda la semana y solo me respondi una llamada para decirme *** le escribiera. Por gusto pues nunca respondi los mensajes. El jueves en la tarde le dej saber a mi representante de Risa Travel *** no **** confirmacin de la recogida hacia el aeropuerto y le deje saber *** la representante de Nexus nunca respondi, Que ******* (duea de Risa Travel) nunca me devolvi la llamada y *** no volveramos a viajar con ellos. Fue entonces cuando ***************** respondi por WhatsApp hasta el Jueves 1, a las 10 PM. Para concluir el regreso *** sala de ****************** a las 10 AM, termin saliendo a las 11 PM

• Review fromAndres V

  Date: 07/27/2024

  1 star
  ******************. Viajamos con auropamunda. A travs de Risa Traveler desde el da 7/3/24 desde ****** asta Barcelona por un promedio de 20 das mi esposa y yo. Y a sido la esperieza ms d***gradable que yo aya ****** en mi vida. Las prom***s de los buses que nos ofrecieron en risa nunca fue de *** manera los buses no tenan baos eran incmodo las comidas fueron las mismo durante todo el viaje macarrones y spaghetti y puercos todos los das Los hoteles fueron una basuras sin aires Ac En ******* unos de los hoteles el aire Ac fue las ventas de cuarto y una cantidad de mosquitos en el cuarto. En camino para ********* el bus que nos dieron los asientos eran tan pequeo que no se poda estirar los pies y caminamos 652 kl y solamente paramos 2 veces y en los tour los guas nos dejaban botados en las ciudades y nosotros tenamos que regr***r por nuestra cuenta. Al regreso trate de hablar con el que me vendi el paquete. Y nunca me devolvi la llamada. El seor ******. Que pens que era una persona correcta me iba a devolver la llamada. Pero ya veo que no fue as. Este fue mi ltimo viaje con Risa Traveler. Cuando se vende un paquete se debe de cumplir con el. Y tambin le deben de ensear a *********** como tratar a las personas mayores y en especialmente las mujeres.

• Review fromronnie r

  Date: 07/20/2024

  1 star
  The biggest issue and the reason I am giving the agency a one star review is due to the return flight.During our initial conversation, we expressed our concern that they were using a Charter flight for the trip. ******* advised that Global X was an airline that has an exclusive contract with only Risa travel and thus we will not have any scheduling issues. We trusted her explanation and proceeded with the booking. -Our flight was originally scheduled to leave on July 12th at 11am. The night before, July 11th, we received a text stating the flight had been rescheduled and would now be leaving at 7pm. We were never given a reason as to the delay, we were told it was rescheduled and that's all. We were understanding and accepted the new flight time.On July 12, 2:54 pm, 6 minutes before we were supposed to be picked up, we received another text advising that the new flight time is 11pm and we would need to stay at the hotel until 7pm for a bus pick up and transfer to the airport.Keep in mind, the hotel checkout is at 12pm. We were sitting in the heat, outdoors for 7 hours with all of our luggage and kids waiting for pick up.No further explanation was given as to why the flight was rescheduled, again.We arrived at the ************* the next morning, July 13th at around 2am. We made it to our final destination around 2:30 am.On July 12th, *******, the owner of the agency, advised she would be meeting with the airline and would get back to us regarding compensation.After a few days of no communication, we reached out to follow up and were told we would be getting an email.We finally received the email and were told we would be given a $100 credit per adult for a future vacation package with Risa travel.I have never in all my life been so insulted and disgusted. I have no use for an agency credit as I never plan to book any vacations through Risa Travel again after the ordeal we had to endure and the lack of empathy they demonstrated.

• Review fromDinelly T

  Date: 07/12/2024

  1 star

  Dinelly T

  Date: 07/12/2024

  What a horrible experience. ** had our flight scheduled for 6 AM. ** got here at the airport at 3 oclock in the morning when we were doing the check and we are informed that our flight was being delayed till 11 oclock in the morning. Reason because that flight had to take customers from the previous day to DR. ** have been here for six hours and we have no response from the agency. ** have called several times and all they can say that the situation is not in their hands. ** have been sitting down on the floor because they dont even have seats while we were waiting outside and its just horrible. ** were giving a rubber bracelet and a tote bag as an apology for the delay of six hours.

  Risa Travel, LLC

  Date: 07/13/2024

  Thank you for sharing your feedback and we are truly sorry to hear about the inconvenience you experienced with the delayed flight. We understand how frustrating it can be to wait for extended periods, especially early in the morning.

  Your delay was due to operational issues involving the airline's crew from *****, whose work hours had exceeded limits the previous night, necessitating an overnight rest period. This was unfortunately out of our control, as airline operations are not managed by our travel agency.

  We strive to keep our customers informed and supported during such delays, and we apologize if our response did not meet your expectations this time. Please know that we value your experience and feedback as they help us improve our service.
  

  We appreciate your understanding and hope to serve you better in the future.

• Review fromElba A

  Date: 07/12/2024

  1 star

  Elba A

  Date: 07/12/2024

  This agency oversold the flight and called us to change the departure time, to steal an entire day of the vacation we paid them for!! Their customer service couldn't be worst; they don't seem to understand that they're operating in the ** and the people who trust them with their money deserve respect!!! Offering an excursion in exchange for a wasted day is not going to solve it for us!!

  Risa Travel, LLC

  Date: 07/13/2024

  Thank you for your feedback, and we are genuinely sorry to hear about your recent experience. We want to clarify that our agency does not oversell flights. The delay was due to operational issues at the airline involving crew scheduling, which unfortunately impacted your departure time.

  
  We understand that flight delays are incredibly frustrating and seem unfair, especially when you're looking forward to your vacation. While we do not have control over airline operations, we take our responsibility to keep you informed very seriously and did our best to communicate updates as we received them.
  As a gesture of our commitment to customer satisfaction, we offered an excursion to help make up for the lost time. We recognize that this does not fully make up for the inconvenience, but we hope it can add some value to your experience. Additionally, we are in discussions with the airline to seek further compensation for the delay.

  
  Your feedback is crucial to us, and we are continuously working to enhance our services. We appreciate your understanding and hope to regain your trust in future travels.

• Review fromLuisana P

  Date: 06/25/2024

  1 star

  Luisana P

  Date: 06/25/2024

  risa is the worse travel company you can ever travel with, my parents and i just got back from the greece tour which was 10 days from ****** to ********* to ******* , they placed us in the worse hotel possible in ******* which was in the middle of no where it was dirty and disgusting, the food was terrible and they barely had any , and service was horrible . the hotel is called **************** . they told us (the 24 people involved in the travel group) that we would be placed in a 5 star hotel next to a beach . they clearly lied and placed us in the middle of nowhere which was dangerous for all the teenagers on the trip. not to mention they also refused to take us out the hotel and only gave us transportation to the city for a day in a half like what?? horrible agency

  Risa Travel, LLC

  Date: 06/26/2024

  We regret to hear about your recent experience on the ****** tour with RISA Travel. Your feedback is very important to us, and we take all comments seriously to improve our services.
  Regarding your stay at **************** in *******, we are sorry to hear it did not meet your expectations. We recommend that in situations where the accommodation does not meet your expectations, you immediately contact the hotel reception to request a room change. This usually resolves most issues related to the facilities.
  It's important to clarify that neither in our advertising nor in the itinerary reviewed before booking, nor in the travel documentation or invoices, is it mentioned that the package includes 5-star hotels or hotels within ******* town. This category of accommodation does not correspond with the price of the package.
  The hotel where you stayed has sea views and is a 6-minute walk from the beach, where there are two restaurants. It is also 15 minutes by taxi from ******* town. Additionally, we provided complimentary daily transportation to ******* town, a service not included in your package, and the cost was covered by the local tour operator.
  For your reference, the hotel has a TripAdvisor rating of 3.5 out of 5, a ****** rating of 3.9 out of 5, and a Booking.com rating of 8.3 out of 10.
  We appreciate your understanding and hope to have the opportunity to serve you better in the future.

• Review fromRamon R

  Date: 06/19/2024

  1 star
  El q viaja con risa travel sale jodio estoy ahora mismo en la ruta mediterrnea Y todo es un desastre llevo siete das subido en un mnibus solo se puede hacer necesidades cuando el gua quiere hay personas q han tenido q hacer sus necesidades en botellas encima del mnibus todo es solo vista panormica cuando **** hemos podido disfrutar ha sido en las excursiones q hay q pagar es un robo todo estamos viajando ***************************************************** noche no le recomiendo esta agencia a nadie

• Review fromLlilian B

  Date: 01/22/2024

  1 star

  The worst travel agency in Miami . They lie to customer , don’t give refunds , are not responsible for their mistakes , just terrible . La peor agencia de viaje en Miami . Mienten a sus clientes, no devuelven dinero aún si ellos cometieron un error en los paquetes que venden . Ellos no contestan emails ni se comunican con el cliente cuando el cliente pone quejas , lo ignoran totalmente !

  Tranlsation: The worst travel agency in Miami. They lie to customer, don't give refunds, are not responsible for their mistakes, just terrible. The worst travel agency in Miami. They lie to their customers, they do not return money even if they made a mistake in the packages they sell. They do not answer emails or communicate with the client when the client makes complaints, they totally ignore it!