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Find a Location

Lookbyfare.com has 1 locations, listed below.

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    Business ProfileforLookbyfare.com

    Travel Services

    At-a-glance

    Customer Reviews

    1.56/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    51 SW 11th St Apt 1425, Miami, FL 33130-4152
    BBB File Opened:
    6/9/2022
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Need help planning a trip? How to find a good travel agent

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    April 30, 2024 purchased a ticket for my son, booking number *******, through lookbyfare. Was a flight to get my son from ******************* to ************, ** (OAJ). He was denied boarding due to fare denied by ***** due to unpublished fare and he couldn't use the ticket. He is in the United States Marines and had to be back by morning, so I had to purchase a ticket from ***** last minute for $950 for him to make it back before the beginning of the day formation.Delta, after calling customer service after purchasing, worked with me and refunded some of that since they said lookbyfare is basically a scam and they had booked him on a wild flight (including LA, which was never part of our itinerary, just to get him back to base from *****) and then lookbyfare canceled it all except for the Tampa to OAJ flight and tried to book for a much lower price. We are out $254.51 owed to us by lookbyfare, and I just spoke to them again today, and I again was told just another 7-14 business days and we should have our refund. May 28, 2024 is when the flight was scheduled for and when we called lookbyfare to try to get our refund, and still to no aveil. If anyone is reading this, DO NOT trust this company. I was explained how they do things from the airlines and I will never use again clearly. The price we paid for the one-way ticket wasn't much cheaper than it would've been going directly through Delta so lessen learned.
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    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jade J

    1 star

    07/08/2024

    Zero stars this is a scam website! I absolutely would not trust this. I had to cancel my card on them.

    Lookbyfare.com Response

    07/08/2024

    Dear ****,

    We are writing to you in reference to the BBB review you posted. We attempted to retrieve your reservation using the email address provided via the complaint and with your first & the last name (separately) as the passenger and credit card holder but were unable to locate it.

    If it was booked through us, we would request you to provide us your Lookbyfare booking reference number or the confirmation email, so that we may retrieve the details of your booking, interact with you and resolve the dissatisfaction presented.

    Please feel free to write to us at ******************* or contact our customer support team @ **************** anytime.

    Regards,
    Lookbyfare.com

    Local BBB

    BBB Serving Southeast Florida & the Caribbean

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