Complaints

This profile includes complaints for Tacomabeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tacomabeast has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tacomabeast

  12371 SW 128th Ct STE 106 Miami, FL 33186-4214

• 

  Tacomabeast

  12301 SW 128th Ct STE 110B Miami, FL 33186-4208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 15th 2024 I placed a misleading order with tacoma beast as described product was not so detailed and misleading me to order the wrong product and upon finding it on the freight truck I rts as it wasnt what I thought or expected to receive then to fix the problem they gave me a option a without option b but couldnt get both options like stated in add so I asked for a refund so now its cost me 540 extra dollars and I am returning something that was wrong.. there is no proper resolution but to refund me the shipping as I was mislead and sent the wrong product

  Business Response

  Date: 02/07/2025

  Hello Better Business Bureau,

  We apologize for any inconvenience the customer may have had.

  The customer ordered a ********* ****** Tacoma 54 Prelander Bumper on December 15th. The order was received with the option to "Add winch" as "No Thanks" and the option "Tube Finish" as "Yes ( Bull Bar / Raw). Therefore, it was processed accordingly. Image attached for reference.

  When customer received the bumper, he contacted us because he noticed there was no winch on it. The customer service agent explained that the bumper was built exactly as the order was placed. The customer stated that it was maybe a misunderstanding with the website layout.

  The agent also explained to customer that for this item you cannot combined the Winch and the Bull Bar, it's one or the other. In fact, when the Bull Bar option is chosen the Add Winch option gets cancelled so the only option available is "No Thanks".

  Customer refused the delivery, and the bumper was sent back. Since the bumper was shipped back to the warehouse, the freight company charged $240 for taking back.

  We contacted the supplier to see if something could be done to change the bumper original design but unfortunately the winch skid plate is not interchangeable with the normal non winch bumper, so a whole new bumper needed to be made.

  We informed to the customer that a completely new bumper needed to be built so if he was interested on making it the way he originally wanted, he was responsible for the $240 return fee plus $300.00 to ship the new one and we were going to waive the $200 to add the winch mount.

  This was not suitable for the customer, and he asked for a full refund. We are currently working on the return of the item as well on the refund deducting the shipping costs.

   For any additional question, please do not hesitate to us.

  TCMBST Customer Support Team

   

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22909997
  
  I am rejecting this response because: the web page is misleading and has a few drop downs with options but they advertise a winch and non winch bunper then put an option on the winch mount bumper literally the most misleading ads in sales of auto parts distribution. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/03/2025

  Hello Better Business Bureau,

  This is TCMBST Customer Support Team responding to the customer's request for the shipping cost reimbursement.

  We would like to start stating that we sincerely regret that this order did not meet customer's expectations.

  As a recap, when customer received the bumper, he contacted us because he noticed there was no winch on it. The customer service agent explained to him that the bumper was built exactly as the order was placed ( "Add winch" option was marked as : "No Thanks") The customer stated that it was maybe a misunderstanding with the website layout.

  The agent also explained to customer that for this item you cannot combined the "Winch" and the "Bull Bar", it's one or the other. In fact, when the Bull Bar option was chosen therefore the "Add Winch" option gets cancelled so the only option available is "No Thanks".

  Customer refused the delivery, and the bumper was sent back. Since the bumper was shipped back to the warehouse, the freight company charged $240 for taking back.

  The customer is requesting the reimbursement of these costs. As per our shipping policy, the shipping charges are not refundable. We are attaching a screenshot from our website for your reference.

  Also, for orders where the reason for return is not a result of a TACOMABEAST (TCMBST) error, this applies to this case, the customer will be responsible for shipping charges related to the return of the item, since customer rejected the package that created a shipping charge for transporting the product back to the warehouse (where it shipped from).

  We strive to provide the best for our customers, as Mr. ****** requested, he received a full refund except the shipping charges that as explained, are not refundable.

  Once again, we deeply regret any confusion or inconvenience. Please do not hesitate to reach out to us at if you have any further concerns or need additional assistance.

  ******* ****/ TCMBST Customer Support Team

   

   

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22909997
  
  I am rejecting this response because: the add to order is completely misleading as are the ads on the bumper they offer 2 different versions one without a winch one with a winch but its an optional mount needless rhe fact that you couldnt fulfill the order as its not stated you cant have the bull bar with the winch thats completely bizarre as the bull bar doesnt have anything to do with the winch plate mounted below. I think in all honesty im in the right and its mind boggling that companies can get away with these types pf things and its fine but customers get eat alive i have 550$ in shipping and another 500 in payments that I lost on a bumper that was never received and what was sent was improper and not fixable by the provider and manufacturer 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/05/2025

  Hello Better Business Bureau,

  This is TCMBST Customer Support Team responding to the customer's rejection to our previous response regarding the shipping cost reimbursement.

  As much as we understand the frustration of Mr. ******* we would like to clarify that, as outlined in our refund policy, shipping charges are non-refundable. These charges cover the cost of delivering your order and are separate from the value of the product itself.

  The original shipping cost was $300 and the additional $ 240 was generated because customer rejected the Bumper so automatically the freight company charges for taking the item back to the warehouse; considering that is a big and heavy item.

  We are also attaching a picture showing how our website is set up for this Bumper that if customer choses "Bull Bar" for the Tube Finish, automatically cancels the "Add Winch" option to precisely avoid any confusions with the variants/options.

  Our team has reviewed the details of this case carefully, and again, in accordance with our policy, we are unable to process a refund in this instance.

  We truly value your understanding in this matter and want to ensure that we support our customers in any other way we can. If theres anything else, we can assist with please dont hesitate to let us know.

  TCMBST Customer Support Team.

   

   

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22909997
  
  I am rejecting this response because:sincerely this is a distribution error as the ads are misleading and i have the unsigned packing slip where it never left the truck nor was it signed for receiving.. im not gonna settle my next step is to reaxh out to the attorney general and my lawyer. Its ridiculous that a company can get away with this because they confuse the customers .. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lift kit from this company and some other parts for a truck lift kit. When the shipment arrived half of the front lift components were missing. I emailed the seller the same day to address the issue. They have been giving me the run around for two weeks and when I demanded a resolution they havent responded for an additional two business days. They refuse to talk to me except via email. I was requesting a replacement simply but it seems that a refund would be easier seeing their supplier cannot be reached. I cannot use the components as is and I cant order the parts individually they must come as a set; The manufacturer only sells them as a set.Thank you in advance

  Business Response

  Date: 11/26/2024

  Hello BBB ***************** and the Caribbean.

  This is the TCMBST Customer Support Team providing further explanation to Mr. ******** case.

  He purchased from us a 2005-2023 ****** Tacoma Pro-Truck-Lift Stage 2. Indeed, very unfortunate that some parts were missing on the box.

  On October 16th, customer reached out to us as some components were not included with the kit. On October 17th our customer service agent ******** took the case and replied to customer requesting images of all the parts he received.

  October 17th ******** replied, asking for some clarification about the pictures customer has just emailed.

  October 18th, everything was clarified and ******** informed that to customer.

  October 21st, Catalina, requested images of the white labels on the box to see the sku, reference and model number of the product. Also, offering the options to resolve the missing parts issue. Option 1: returning everything to receive a completed new kit; or option 2, to ship him just the missing components. Same day customer replied with the requested labels pictures and letting ******** know that option 1 was the ne suitable for him.

  October 25th, customer sent a follow up email and ******** informed him that the person in charge of providing the return label and the ***** Return Merchandise Authorization) was out the office and the person covering the position was backed up creating a little delay. It's important to say that the return process have protocols and policies we must adhere to.

  October 28th. ******** wrote back to customer making sure the option 1 was still the one suitable for him. Same day, customer confirmed that option 1 was correct.

  October 30th, customer emailed us following up with the return label and the *** and a little frustrated because the waiting on resolution and because the communication with our customer support team is only by email.

  November 8th. ******** emailed customer back with return label, ***# and all the return instructions. Same day customer expressed that the waiting time was a long and that he was hoping a little more from us on handling the issue.  ******** expressed her apologies and explained that our team was working diligently with this case but the manufacturer's have warranty policies, and as mentioned. protocols and steps we must follow.

  November 8th, customer confirmed sending the incomplete kit back.

  November 11th, ******** confirmed receipt of the tracking number and informed the customer that she was monitoring the package and said that as soon as the new order was ready to ship, she will promptly let him know.

  November 15th, ******** informed customer that the order was ready to ship.

  November 21st, the new order's tracking number was provided to customer FedEx ************. The new order was delivered Friday November 22nd.

  A chargeback was opened by customer on the order.

  As we understand that the return/warranty process has several steps and requires a lot of information from both sides, we are required to comply with suppliers, manufacturers policies.

  Our team was always on an active communication with the customer, a solution was offered, and our agent was at all times responding to the customer's concerns.

  Please do not hesitate to contact us if any additional information is needed.

   

  ******* ****

  TCMBST CUSTOMER SUPPORT TEAM

   

   

   

   

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out to their support since April 25th(Almost 20 days ago) regard a return. I read their T&C and and originally wanted store credit to purchase annother item. I still have yet to get return instructions and made it clear 20 days ago that I wanted to complete this return before the 30 days. For the 20 days I have gotten this response from *********************************** "Let us check this issue with the supplier, we will let you know once we hear back from them. Thanks!"This is the worst customer service I have ever had from an online retailer. Honestly, in what world does it take 20 days to initiate a return. Super unprofessional and at this point I want my money back to take my business somewhere else. Do not buy from this website in the future. There are much better autopart stores that ****** to different car markets like AmericanTrucks.com. What a joke. At this point please just make it right.-*******

  Business Response

  Date: 05/16/2024

  Hello BBB Serving ***************** and the Caribbean Team,

  We apologize for the inconvenience caused to the customer.

  Mr. Coyle contacted us on April 25th @ 11:11 pm looking to return a headlights purchased on April 4, 2024. On Apr 26 @ 03:14 PM ********, one of our Customer Support Team members replied to him explaining the requirements to be able to return the product. (Lights needed to be in brand new condition with its original packaging within the 30 days since the date of purchase. Also, 6- *** 10 pictures showing status of the product and confirmation if this item has not been used/installed. And informing about the 20% restocking fee.)

  On Apr 26, 07:01 PM, ************** responded confirming that the product has not been/installed and asking if the requested pictures you want pictures were from the actual lights not just the box.

  On Apr 29, 12:40 PM ************** send the requested pictures.

  Apr 30, 01:26 PM ******** our Customer Support agent replied to him letting him know that the images were received and that he was going to submit them to the manufacturers' returns team and he was going to get back to him once *** ( Return Merchandise Authorization) was issued.

  The *** process took longer than usual, and by May 8th the customer expressed concerned that he was not going to be able to return the lights and the 30 days return period was going to expire.

  On May 08, 12:46 PM ******** replied to customer informing that he was still working on his case.

  On May 14, 11:53 AM ******** replied to customer informing that he was still working on his case.

  May 14, 11:56 AM ******** replied to customer providing the *** Instructions.

  May 14, 01:14 PM **************, replied to us expressing concern about the return period and asking clarification about the return label.

  On May 15, 11:26 AM ******** replied to ************** informing that the return period of time was still open and that for cases like this that the reason for return isnt a result of a TACOMABEAST (TCMBST) error, the customer will be responsible for shipping charges related to the return of the item.

  We are waiting to hear from **************.

  Some images are attached for reference.

   

  ***********************

  TCMBST Customer Support Team

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched the ******************* channel on what is the best setup for a daily driving truck suspension. ********************************************************************************** information was provided to me as to how to use it or any recommendations. After 2 days of ownage, the rear shock adjuster stopped working. and I notified Tacomabeat support about the matter. They informed me to send in a video and a picture which I did. They told me they would deal with the warranty claim, and a few days after they sent an email back to me stating I should do it. Which I will need to pay for the service. shipping, and including repairs. I feel like this Tacomabeats is very prejudice, and I also feel like I'm being treated differently because of the color of my skin, ( From the Video I sent in )I just lost ******** on something that doesn't work, and required to spend more money on fixing it.

  Business Response

  Date: 01/10/2024

  Hello BBB,

  This is the TCMBST Customer Support Team in response to this issue. We truly understand the importance of resolving this matter striving for the customer satisfaction, we are always committed to making things right.

  All along the process, our team has been assisting the customer. There were some difficulties with the warranty procedures provided to customer,  we worked to rectify the situation; they were explained in detailed until customer fully understood that are requirements that we must abide by. The suppliers and manufacturers have return and warranty policies that we are unable to modified and customer need to follow in order to have the product(s) replaced or repaired.

  I am attaching the return labels provided to the customer as he will not be responsible for any return cost of the item. The item was required to be sent to the manufacturer company to be determined what the actual issue is so they can provide a solution. 

  Our agents will continue to assist the customer until the end of the process and once the conclusion has been reached. 

  If you have any further questions, please do not hesitate to contact us.

   

  ******************

  TCMBST Customer Support Team

   

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of taillights from tacoma beast. when they arrived I opened the package and noticed they were not shaded like I had thought. I did not install them, I did not do anything but take them out of the package. I emailed them for a return and packed them back up in the original packaging. I retaped up the box and paid $37 to ship it back to them. I received an email saying they cannot refund me because the lights are scratched and not in the original packaging. Both of these are not true. They sent a picture of the lights and what they sent were definitely not the lights I returned. I emailed them back explaining those were not mine and asked for a number to speak with someone. I have emailed a few times and they will not give me a number to call. when you call their own number listed on their website, it just goes to voicemail over and over. I cannot plead my case, they will not respond. These are not my lights, they are scamming me to get my money. I even reordered a more expensive set of taillights from them so it wasn't even like I was trying to just get my money back. Now they have over $800 of my money and the original lights and will not refund me. They are a terrible company who cannot even respond properly and come up with lies so they can refuse to refund. I would never ever recommend this company to anyone.

  Business Response

  Date: 12/29/2023

  Hello BBB.

  We are here to help clarify this case with customer.

  Customer purchased a set of ********* ****** Tacoma LED Taillights. he requested a refund, and we provided him the return instructions. Unfortunately, the returns team once the lights were received, discovered that the lenses were scratched, therefore the return was denied; pictures of the lights and showing how they arrived. 

  The customer replied stating the those weren't his lights and we provided additional images to document the case to the customers.

  The case was escalated, and the returns team manager was involved in search of a fair resolution. The manager was able to reversed the rejected return and 2 options were restored to the customer: one was to receive a replacement and the other to get the money back. The customer was notified on December 15th as we needed the confirmation the suitable option for him. Perhaps we didn't hear back from ************. On December 22 a follow up email was sent with no response.

  The refund has been issued as customer requested. Usually the reimbursement might take a few days to see it reflected on the account.

  If any additional information is required, please do not hesitate to contact us.

  ******************

  TCMBST Customer Support Team

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do not agree with the fact that they are still saying I returned the lights in anything but perfect shape and without the proper packing because I did.  However, all I wanted was my money back.  I did not want another set of lights - I had already ordered  the correct ones which were more than double the price of the ones I returned.  I just wanted a refund but they made it impossible to communicate with them and plead my case.  I appreciate your help in getting this resolved and accept their partial refund to close this case.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered taillights for my truck from TacomaBeast. They did not work and resulted in error messages on my dashboard. I called both tacomabeast and the actual manufacturer of the product to find out that these lights were nit made for my model year truck and this is why they do t work. I contacted Tacomabeast thinking this would be a simple return. However pictures were requested so I complied. Still no return label. In the attached email, tacomabeast acknowledged that these lights are incorrect but now they want more pictures. This has been going on for many days. Unacceptable.

  Business Response

  Date: 12/29/2023

  Hello BBB,

   

  This is the TCMBST Custome Support Team providing an update on this case.

  The customer contacted us because he purchased a set of 2016-2023 ****** Tacoma 8DX LED Tail Lights Black Clear and they didn't fit his vehicle. As part of our protocol's images are required to determine where the fitting issue has originated.  The customer didn't provide the pictures that were required to complete our criteria for the *** (Return Merchandise Authorization) process.

  The case was escalated, and an exception was made;  the *** was approved with the requested images. A return label was provided so the customer was able to send the lights back.

  Lights were received and the refund was completed. Customer was informed thru the **************** Platform where the communication was been kept with customer.

  If any further information is needed please let us know.

   

  ******************

  TCMBST Customer Support Team

   

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this issue is resolved.   However, I will not purchase from tacomabeast again.   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2022 a grill for a ****** Tacoma Between April-Aug 2022 details and updates were hard to come by.17 AUG Tacomabeast offered refund

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/23 I placed an order with Tacomabeast in the amount of $175.45 Order #******. On 6/19/23 I contacted the company to check on my order status as I had not been provided any order status to included shipping information.I was told that the system didn't show the order pulled or shipped. I then requested via email an order cancellation as required through the website. I received an email conformation on 6/19/23 that my order cancellation had been received ticket #*****. I have followed via email every day since 6/19/23 on my refund status and have been told it is still process. I was also told that I may have to pay a restocking fee if the order had been pulled by warehouse staff, even though it was still in their warehouse and hadn't been shipped to me. Today is 6/30/23 and the refund still has not been processed. As of 6/29/23 I was told the order cancellation was still processing. The company still has my money and the product that was intended to be purchased. This is 100% unacceptable, I can understand a credit to the card being held up on the credit card company but for the business to tell me my refund is still being processed 11 days after my order cancellation request was approved.All I want is my refund to be issued, nothing else from the company as I will never do business with them again. I will be contacting my credit card company to have a charge back done if my refund isn't issued by 7/3/23

  Business Response

  Date: 06/30/2023

  Helo BBB.

  The customer placed an order June 10, 2023 at 4:32.

  He requested a cancellation on 19 Jun 04:26 PM. On 19 Jun 04:31 PM his request was responded letting him that the order was processed and we were going to start working on the cancellation.

  Our sales team started working on the order cancellation process. 

  Customer was following up with us regarding the refund and he was informed that the team was working  on getting the order cancelled.

  We received the cancellation confirmation on June 30th and the customer was refunded June 30 @ 11:12 am. Images attached for reference.

   

   

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been back and forth with Tacoma beast through emails about defective headlights and tailights. They have agreed to issue refund but none has ever been given. I have tried to call them several time and it directs me to a voicemail for a callback. Several messages left and still no reply. Very unhappy with this company. I just want my refunds as promised before more actions go in affect.

  Business Response

  Date: 06/28/2023

  Hello BBB,

  Regarding this case, we have contacted the customer over the phone yesterday 6/27. We were able to clarify with him what the issue was.

  We were receiving his emails regarding some issues he was having with his Tail and Head Lights. The emails were answered but for some reason he was unable to receive our responses. He started opening a new ticket to reach out creating some confusion and some of the images he sent regarding the defects with the head Lights were never received.

  The Taillights transaction has been refunded ( image attached for reference). As for the Headlights, he re-sent the images 6/27 @ 19:10:46, and they were received. The email was replied anyway. Our warranty team is working on a resolution for this issue. 

  We contacted the customer today 6/28 to letting them know the Head Lights images were received and that we are diligently working on getting this resolved.

  Any further question, please let us know and we will be glad to provide any additional information that is required.

   

  ***********************

  TCMBST Customer Support Team

   

   

   

   

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Tacomabeast on 5/7/23 order number ******. The order consisted of two items (a spoiler and a hood scoop). A week went by with no update about the orders I contacted them and got a response saying they would contact their warehouse and get back to me. I never received any follow up until I had to send them another email asking them for an update which was on Tuesday the 16th. I was told that the order would ship on Friday and that I would be updated with a tracking number. Friday came and went and there was no update. I sent another email asking for either a tracking number or a refund. This email was sent Friday evening at 9pm. On Sunday 5/21/23 I received an update from my shop app that a package would be delivered on Monday the 22nd with my order. The order was delivered but it was only half of the order (the spoiler), The hood scoop was never delivered and the receipt says it was supposed to be in the delivery that had been delivered on Monday. I contacted them again and have no response at this time. Stay away from this company. There are many other sites that have what you're looking for without the headache. I wish I had done research before I ordered but that's on me. Any company that disconnects their phone so they can hide behind an email is a company you don't want to do business with. I am still waiting for the other half of my order which was over 350 dollars. I attached the pic from ****** you can clearly see that only the spoiler was delivered and not the hood scoop.

  Business Response

  Date: 05/23/2023

  Hello BBB,

  We are responding to the customer's complaint. 

  Customer ordered 2 items from **; 2016+ ****** Tacoma Hood Scoop AD Style and a 2016+ ****** Tacoma Tailgate Spoiler On May 7th. The order was submitted for processing. Customer sent an inquiry May 11th, and he was told that we were verify with the shipping team for the status and estimated ship date.

  Then on May 16th, he was informed that the order was scheduled to ship May 18th.  Tracking details were sent thru the shipping platform.

  There was a glitch with the shipping platform automated system, and it grouped both items under the same tracking number when they were being shipped separately.

  Customer sent another inquiry as the Hood Scoop was not received. On May 22nd and on May 23rd clarification was provided to customer along with the Hood *********** tracking number - attached to this communication-

  Please do not hesitate to contact ** if any further information is needed.

  ***********************

  TCMBST Customer Support Team