![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRody Truck Center of Miami, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a truck for 94k on 8/31/21. As of today 3/28/22. Haven't been able to drive truck yet. Needs thousands of dollars in repairs. Truck was in accident and was not disclosed at time of sale. The owner has lied about everything about this truck from the day I signed the papers. If all I can do is prevent this from happening to others then thats what I will doBusiness response
04/12/2022
When the customer contacted me he saw the pictures of the truck. He saw the hood was a different color. I explained ir was in an accident that is why it had a different color hood. When the truck was delivered it has some issue that needed to be addressed. I told the customer to get me an estimate and we will address them. It took thw customer almost 2 months to get back to me. We agreed on a settlement and that was the end of it.Business response
04/14/2022
I am not going to keep making comments on these accusations. I know what I said and I know what I did. Everything this person is saying is not true. Like the customer we both have texts and pictures to prove it. I have been in business for over 20 years and this is not the way I do business. I am not saying that the truck when it arrive did not have some issues but I know what I said and did to correct the situation in the best of my ability. The customer is not stating this in the accusation. If he has anything further he would like to discuss he can pick up the phone and call me.Customer response
04/14/2022
Complaint: ********
I am rejecting this response because. A MAJOR ACCIDENT. IF YOU TOLD US THE MOTOR WAS PUSHED BACK INTO THE FIREWALL WE WOULD NOT HAVE BOUGHT THIS TRUCK. YOU ARE UNBELIEVABLE. 9K AND A USED OILED PART AND VOIDED WARRANTY IS THE BEST YOU CAN DO AND THATS WHY WE ARE HERE NOW! NO REASON TO CONTACT YOU TO HEAR MORE LIES! VERBAL CONVERSATIONS ARE WHAT YOU WANT SO WE CAN'T PROVE ANYTHING. 8 PAYMENTS AND EVERYDAY WE DAY WE HAVE MORE CODES AND PROBLEMS. TRUCK WENT FROM US TO GARAGE AND HAS BEEN THERE EVER SINCE. NO ONE WOULD OF BOUGHT THAT TRUCK FOR 94K WITH THE ACCIDENT IT WAS IN THAT YOU PLAYED OFF AS NOTHING. MINOR HOOD DAMAGE WAS THE WORDS USED TO EX0LAIN THIS ACCIDENT
Sincerely,
******* *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.