Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer , there is a broken tail light on right rear , they promised to replace the light , but , I still don't have the light ,it's been over 2 months now , have talked to manager ****** , about the problem , but refused to replace taillight , they don't want to buy the light because it's costing them to much money , they are rude , liars ,they talk about it's on back order on **** , I checked **** they do have the tail light in stock , , they are very unprofessional and refusing to keep there promises

  

  Business Response

  Date: 02/28/2025

  Dear Mr. ************************** you for taking the time to advise us of your situation, so that we might have the opportunity to make things right by you. 
  I apologize for any miscommunications or delays that may have taken place. However, after researching your situation, I see that our managers were working to address your concerns. We see that the issue with your headlight was addressed, as promised. We hope that you have found this to be a satisfcatory resolution. If you should have any additional questions or concerns, please do not hesitate to advise us so that we may address them accordingly. 
  
  Best, 
  
  ***** *********
  Customer Service Manager
  **********************

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payed 3500 down payment and drove off with a 2015 **** a4 thinking I was financed and 2 weeks later was told the deal fell through with the bankI was told I could return the car but was charged 1200 in fees out of my moneynow 3 weeks later I have not received my remaining balance of 2300 dollars..they claim they have sent a check but that was 2 weeks ago and nobody will talk to me or they have an excuse that the owner is never there and the ** will not take my calls..first I feel they cannot take my money for fees for a deal that fell through in their end but I would at least like to get my money they owe me

  

  Business Response

  Date: 11/06/2024

  Dear ****** ******,
  
  We hope this message finds you well. We have reviewed your concerns and will be addressing them below. We are aware that your transaction on the 2015 **** A4 was not able to be finalized. Upon review, we see that your refund was processed in the form of a check and was delivered to you via ***** on 10/22/2023. The check was also cashed on 10/22/2023. I hope that this resolves your concerns. If you should need any further information, please do not hesitate to contact me at our offices and I will address your concerns promptly.
  
  Thank you,
  
  ***** *********

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car from Ferco motors . **** is the sales guy I got the car from ! 2013 hyndui ****** on 9/6/2024 . First I should of question why it took so long to show me the car . I did do all paper work before looking at the car which is my first mistake. I get into the car the dashboard is completely cracked all acrossed but I looked past that . I go park the car find out the key fob does not work ! They said I have to buy a battery they dont have one. Next day it its hot no ac working ! 2 days later my car is dead . I take it back in the morning they didnt even call me I called them a hour before closing they told me its ready ! I go get the car . 1 week later my check engine light comes on , as Im going to the car place the car stop working so now Im on the side of the road have to get towed to the car place I get to the car place & telling them I just want to exchange the car because Ive had so many issues already they told me there is nothing for me to do Im in this contract and I cant get out or change the car even after I called the bank to see if I can exchange the vehicle they said its up to dealership. So they want to look at the car & go from there . 8 hours later they tell me its jus the battery that needs to be switched out . I go get the car now it doesnt drive off the lot come to find or they blew the alternator by putting a new battery in it ! The manager still doesnt want to exchange it out he wants to fix the alternator okay they fix that . Now my seat is to the steering wheel and I cant turn the ********** seat is stuck in that position . And my back lights are out now . I have 2 kids and this is so unfair someone need to investigate this place ! This is messed up now I have a car that I now I have to get looked at and hope nothing major is wrong ! Someone needs to stop them . All the reviews are fake they are making you do it before you leave ! Someone help me this place is doing people wrong !

  

  Business Response

  Date: 10/11/2024

  Dear ****** ****,
  
  Thank you for taking the time to bring your concerns to our attention as your satisfaction is very important to us. We are aware that you purchased a 2013 ******* ****** from us in September 2024. We have researched the concerns that you have outlined. We have found that many of the concerns that you have expressed have either already been addressed by the manager or was something that the manager was working with you to resolve. We truly apologize for any inconvenience that you may have experienced. With over 35 years in business as a family owned and operated establishment, we assure you that our goal is to do right by you and all of our customers, as we aim to treat all of our customers as we would like to be treated.
  Please feel free to contact our offices and request to speak to the Retail Manager or the **************** Manager if you should have any additional questions or concerns.
  
  Thank you,
  
  ***** *********

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22384799
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with this dealer on this particular car which I was lied to and told they had on their lot. I asked the sales person to make sure because I was driving from 2-1/2 hours away. He said it was for sure there and that he was looking at it. I made the 2.5 hour drive and when I go there they tried to sell me a completely different car. Completely lied to me and didn't have car. They wasted my entire Saturday. The Ad is still online all over the internet a week after this happened. They are a bait and switch dealership. Many people have complained about the same thing happening to them on their reviews I found out later. These are underhanded business practices with no regard for others time or travel expenses.

  

  Business Response

  Date: 06/17/2024

  Dear ****************, 
  
  Your time is important to us. I apologize that your experience was not consistent with the care that we strive to provide for each and every one of our customers. We would appreciate the opportunity to make things right by you. One of our representatives will be reaching out to you. Thank you for giving us the opportunity to address your concerns.
  
  Thank you, 
  
  *****************************

• Initial Complaint

  Date:05/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a down payment for a car that has had engine problems from the very first day. I surrendered the car to the dealership weeks ago and they have not cooperated with me or the lender to resolve the loan after *** stated to them multiple times I dont want the car.

  

  Business Response

  Date: 05/20/2024

  Dear *******************************, ****Thank you for bringing your concerns to our attention. We are aware that you purchased a vehicle from us in March 2024. Upon review, I see that we addressed your concerns with your vehicle on several occasions. We have since been unable to contact you regarding your vehicle. We were not advised that you were surrendering the vehicle. This vehicle is in your name with a lien with the finance company. We cannot undo the deal at this time and remove it from your name, because the vehicle is no longer property of Ferco Motors. **** If you have any further questions or concerns, please do not hesitate to contact us and speak to our general manager.**** Thank you,**** Alexa **** Ferco Motors 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really wouldn't give it one star.These people sold me a car after having erased from the computer the warning that it had a problem in the cylinders.On the third day of buying the vehicle, the screen showed a failure in the engine, when I took it to a mechanic they informed me that this car has a leak in the cover of cylinder 4 and that it needs to be replaced, and that this problem was already a long time ago, that the Dealer had erased the problem from the computer to sell it.When I took it to the dealer to complain about this problem, they informed me that in my contract it does not say that the car has a warranty, so any problem should be solved by **** feel robbed, swindled, cheated, mocked, and ripped off by these people at the Dealer, especially their general supervisor.I do not understand how the government or the inspectors have not taken action with this company that is defrauding customers so much, and stealing their little money.THEY SHOULD TAKE ACTION, AND NOT LET THIS GO UNNOTICED.Greetings *************************** PS: If you doubt my testimony you can contact me.

  

  Business Response

  Date: 01/09/2024

  Dear ***************************,
  
  We regret to hear that you are dissatisfied with your most recent experience. We are aware that you purchased your vehicle September 2023 and that you have spoken with our Sales Manager regarding your concerns. While all our vehicles are sold AS-IS, as per our Purchase Agreement and its associated documents, we always strive to do right by our customers. With over 30 years in business, our customers satisfaction is our top priority.
  
  I am aware that we were able to re-evaluate your vehicle in October 2023, after you initially expressed your concerns to our Sales Manager. I am also advised that we were able to provide some assistance to remedy your concern by re-assessing the vehicle mechanically to determine a correct diagnosis for issue that you were expressing with the vehicle. If the assistance provided in October did not resolve the issue that you were experiencing, I encourage you to call our office and speak to our Sales Manager or our Office Manager so that we can make sure that coordinate a way to explain what was done in October to address your concerns and help you to the best of our ability.
  
  Thank you!

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I arrived to ferco motors on 08/06/23 at approximately 3:21pm, I spoke to salesman **** about a mustang GT in grabber blue on the lot that I had seen listed online for $24,899. I had asked to see the vehicle for inspection of any damages or modifications. When I was later given the key by the lot ******, the vehicle seemed to be in good shape on the exterior despite having an accident on the vehicle history for cosmetic damage to the front end. I then proceeded to scan the vehicle modules for any codes and to my surprise was greeted by 4 codes regarding the engine manifold and a misfire on both banks of the cylinder at random. I spoke to **** the salesman and as these codes are permanent are stored within the modules but there was no light on the dash, as there should have been for a misfire of this kind of error. I told him that the engine codes had been cleared and that I would not be interested in it unless it was repaired. On top of this he told me in the office that the vehicle price was actually 26k or 27k which is not the price advertised online, leading to false advertisement of the product as well as shady dealer work in clearing codes from unknowing or less educated customers which could lead to further problems down the road. He called the manager in regards to fixing the issue as I had requested to which he informed me the manager said that they would not be fixing the issue. I walked away from the dealer with the agreement that if the price was reduced to 23k, $1,899 less than the advertised price online I would purchase with the hopes to use the costs saved to repair it.

  

  Business Response

  Date: 09/01/2023

  Dear *******************************,  
   
  We appreciate the opportunity to address your concerns. We are aware of your visit to our office to see the blue Mustang GT at the beginning of August. With over 30 years in business, it is important to us that our customers can make informed decisions about the vehicles they purchase. It is for this reason that we encourage customers to personally inspect vehicles prior to purchase and even allow for third party inspections of vehicles by a professional of the customers choosing prior to purchase. It is for this reason that our manager permitted your personal scanner to be connected to the car's computer to look for any codes that *** be of concern. 
  Furthermore, ****s proprietary computer system is very secure which means that only **** can satisfy or remove codes on the computer. This also means that codes can appear on a scanner even after any issues have been addressed and resolved by a professional mechanic, until the codes are marked as completed or removed by a **** franchise.  
   
  Regarding the advertised price and selling price of the vehicle, I am sorry that we were not able to reach a mutual agreement. I would also like to add that our advertised price does not include taxes and transfer, since this varies from customer to customer based on their location. 
   
  I hope that we have been able to address your concerns and that our teams openness regarding the inspection of the vehicle you came to see is sufficient to give you confidence in our companys ethos.  
   
  If you should have any additional questions or concerns you are welcome to reach us at our office, ************. 
  
  Sincerely,  
   
  ********************;
  Ferco Motors 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in and purchase this vehicle back in February. Same day that I purchased a vehicle. The vehicle was jerking really bad. On my way back to ***************. This took place on I 75. I contacted them the next business day letting them know what was going on? They told me to come up I came back up. Theyve changed out the gas cap stating that thats why the engine light was on then the car kept shutting off, contacted them again. They stated to bring the car back up, went back up and was told that I basically bought a used car they could not help me because no mechanic was there that day, but the salesman told me to come up I have not been able to drive vehicle vehicle just shuts off in the middle of the road. I got a vehicle to a shop spent ******************************************************************************************************************* that it would be **** dollars to get fix I have billing info

  

  Business Response

  Date: 07/27/2023

  Dear ****************,
  
  We appreciate the opportunity to address your concerns.
  We understand that you purchased a 2019 Kia ****** from ** in February of 2023.
  Based upon your customer statement to the ********************, we see that you have outlined some concerns with the vehicle. We are aware that you have spoken to your Sales Representative and to our Sales Manager regarding these concerns. Ferco Motors has always had the best intentions of addressing your concerns. On one occasion, when you visited our office regarding one of your concerns with the vehicle, you were advised that appointments are typically recommended but that we would try our best to address your concerns that day, and within minutes you had already left the office without notice. Our Sales Manager even went as far as to look for you outside but did not see you.
  
  We recently received calls from yourself and a family member advising that you were experiencing issues with the vehicle. On both occasions, the call was handled by the Sales Manager who offered to check the vehicle to be able to understand the nature of the issues being outlined. We said that we would need to inspect the vehicle in order to diagnose the root cause of the issues that were being described and that we could coordinate to have the vehicle picked up or that the vehicle could be brought to our office. This assistance was denied.
  
  This week we were advised by your finance company that you had failed to make your first payment and that the deal would therefore be unwound on their end.We also received a call from you a couple of days ago, in which you stated that you had also been notified by the bank that they were no longer financing the deal and that the vehicle now belonged to Ferco Motors. You advised us that the vehicle was at another dealership and that we would need to pick the vehicle up there. After this call with you, we coordinated to have the car picked up at that dealership.
  

  Upon receipt of the vehicle and inspection of the vehicles conditions, we can confirm that the vehicle has extensive cosmetic and mechanical damages that were not present on the vehicle at the time of sale. The vehicle appears to have been crashed, as can be evidenced by scratches and scrapes to the front bumper, deep scratches and dents to the front drivers side quarter panel, deep scratches alongside the length of the drivers side of the vehicle, and broken glass on the rear taillight. In addition, the vehicles motor is now blown, is overheating, the vehicle computer and electronics are broken and appear to have been tampered with, and the key is also broken.
  
  Furthermore, when you took initial possession of the vehicle in February 2023,the vehicle had ****** miles. ** of 07/25/2023, the vehicle now has ****** miles, which is a total of ****** miles driven in 5 months. This amount of mileage used is significantly greater than the ****************************** average of ****** miles driven by a person in an entire year. The vehicle was driven extensively and it appears that the necessary routine maintenance that such use would require, has been neglected, explaining the mechanical issues that we are seeing on the vehicle now.
  

  Ferco Motors feels that they have done everything in their power to try to do right by you as a valued customer and has chosen to exercise our right under the Retail Purchase Agreement, section 12.  In consideration of the failure to comply with your obligations under the contract to your finance company as well as the significant cosmetic and mechanical damages on the vehicle which were not present on the vehicle at the time of delivery, we are unable to provide any further assistance at this time. The repairs now needed to restore the vehicle to the condition that it was delivered in, plus mileage used,dramatically exceed the down payment amount that you paid Ferco Motors.
  
  If you should have any further questions, please feel free to contact us.
  
  Kind regards,
  *****************************
  Ferco Motors Corp.

  Customer Answer

  Date: 07/29/2023

   
  Complaint: 20289237
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/15/2023 I bought the 2015 ***** Civic So basically, i was sold a defective vehicle and when i mentioned to the delar his name was **** and i told him about my low air tire pressure. I did take the car for a test drive and i let him know about it. He told me that he would definitely look into it but instead just pressed ok and didn't check anything. There was a crack in the glass so he told me to come back 4/17/2023 to fix the glass crack in the front mirror. Note I once again mentioned the tire to him he said and i quote " They said it was perfectly fine go enjoy your car." So i basically just let it rest until 04/18/2023 at 3:08pm i arrived at work and i parked my car , it notified me about my tires once again and when i got out i heard air slowly coming out my tire. I've had multiple issues trying to call them, instead of trying to compensate me they just make excuse after excuse. **** then told me at 9am on 04/19/2023 that he will replace my tire but i asked him how am I going to get to him with a flat tire and he just brushed it off saying i find you a solution but in my opinion my solution was for them to fix it right when i complained about it on 04/17/2023.

  

  Business Response

  Date: 05/16/2023

  Dear *************************,
  
  We appreciate you bringing your concerns to our attention. Your satisfaction is very important to us.
  We are aware that you purchased a 2015 ***** Civic from ** on April 15th,2023. We have reviewed your letter and are aware of the two concerns that you have outlined. We have confirmed that they have since been addressed. I see that your concern with the windshield was fixed on April 17th, 2023 and that your concern with the tires was also addressed. While we always strive to address our customers concerns as quickly as possible, it is not always feasible to correct for all concerns immediately. However, we are happy to have been able to address the outlined issues in a timely manner. We hope that we have satisfied your concerns. We are also aware that you recently visited our offices and were able to speak with our manager and he assured you to reach out to him if you should have any questions moving forward. Please do not hesitate to contact us for further assistance.
  
  Thank you,
  *****************************

• Initial Complaint

  Date:04/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Antes que **** me gustara aclarar que mi intencin nunca ha sido evadir mi responsabilidad ni incumplir con mi parte del trato, y precisamente no esperaba menos por parte de quienes prometieron un producto y servicio de calidad, luego de la firma de un contrato en " ingls " que nadie te aclara verbalmente en que consiste, desde el 3er da de la compra de un auto marca HIUNDAY sonata 2017 en esta entidad, el *** de los frenos estaba averiado, luego no pasaron 7 das y se present otro problema relacionado con la batera, gasto que tuve que asumir por mi cuenta a pesar de que se me haba dicho que el carro estaba en buenas condiciones, y la peor de todo comenz al mes de la compra cuando repentinamente luego de 2 cambios de aceite en el mismo mes, hecho del que hice conciente al manager de la entidad y ******* no recib respuesta alguna, as creci mi descontento por lo que estaba ocurriendo, y nunca, nunca se me atendi debidamiente, y yo cumpliendo mis pagos pertinentes, esto me motiv a sospechar de que algo no estaba bien con el negocio, la frustracin y el sentimiento de haber sido estafado fue abrumador, ya que no esperas nunca experimentar una situacin como esta, cuando brindas tu confianza a una entidad que est siendo regulada, para que al final descubrir que el peor de mis temores se hizo realidad, el motor colaps al cabo de 6 meses, y la respuesta del manager ante mi desgracia considero que fue una total falta de respeto, de tica, y lo cito textualmente: " T compraste el carro a ciegas, y no nos responsabilizamos de lo sucedido " Tal vez no logre una compensacin a mi problema pero al menos los clientes potenciales que lean mi resea lo ******* dos veces antes de hacer negocios en esta entidad donde la transparencia, y respeto brillan por su ausencia. Quiero dejar claro que hasta la fecha, a pesar de todo sigo realizando mis pagos ( cumpliendo con mi parte del trato ) y el carro en el Dealer, despues de amenazarme con que iban a amenazar credit

  

  Business Response

  Date: 05/01/2023

  Dear *********************, 
  
  We are in receipt of your Complaint ID ********. Thank you for bringing your concerns to our attention, so that we can do our best to address them.
  
  We are aware that you purchased a vehicle from ** in November of 2022. We are also aware that you recently visited our offices. At the time of your visit,the vehicle had ***** miles more than when you purchased it. Our team evaluated the vehicle and advised you that the vehicle required maintenance/repair. Since it had been 5 months since the date of purchase, used extensively since purchase, was purchased As-Is, and the optional service contract was not purchased at the time of sale, any maintenance/repair that the vehicle would require would now be the customer's responsibility. Our team still offered to assist you in finding the most reasonably priced maintenance/repair for the vehicle, but this assistance was refused.
  
  With respect to any potential language barrier during your transaction, we would like to add that all of our managers and sales representatives, including the one that attended you during your visit and at the time of purchase, speak Spanish and are able to provide any explanation in Spanish that you may have had or still have.
  
  We place great importance in providing quality customer service and being transparent with our customers. We apologize if our efforts did not meet your expectations.If you should need any further assistance or clarification, please do not hesitate to contact **.
  
  Thank you,
  
  *****************************