ComplaintsforFerco Motors Corp.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Spoke with this dealer on this particular car which I was lied to and told they had on their lot. I asked the sales person to make sure because I was driving from 2-1/2 hours away. He said it was for sure there and that he was looking at it. I made the 2.5 hour drive and when I go there they tried to sell me a completely different car. Completely lied to me and didn't have car. They wasted my entire Saturday. The Ad is still online all over the internet a week after this happened. They are a bait and switch dealership. Many people have complained about the same thing happening to them on their reviews I found out later. These are underhanded business practices with no regard for others time or travel expenses.

  

  Business response

  06/17/2024

  Dear ****************, 
  
  Your time is important to us. I apologize that your experience was not consistent with the care that we strive to provide for each and every one of our customers. We would appreciate the opportunity to make things right by you. One of our representatives will be reaching out to you. Thank you for giving us the opportunity to address your concerns.
  
  Thank you, 
  
  *****************************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I gave a down payment for a car that has had engine problems from the very first day. I surrendered the car to the dealership weeks ago and they have not cooperated with me or the lender to resolve the loan after *** stated to them multiple times I dont want the car.

  

  Business response

  05/20/2024

  Dear *******************************, ****Thank you for bringing your concerns to our attention. We are aware that you purchased a vehicle from us in March 2024. Upon review, I see that we addressed your concerns with your vehicle on several occasions. We have since been unable to contact you regarding your vehicle. We were not advised that you were surrendering the vehicle. This vehicle is in your name with a lien with the finance company. We cannot undo the deal at this time and remove it from your name, because the vehicle is no longer property of Ferco Motors. **** If you have any further questions or concerns, please do not hesitate to contact us and speak to our general manager.**** Thank you,**** Alexa **** Ferco Motors 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I really wouldn't give it one star.These people sold me a car after having erased from the computer the warning that it had a problem in the cylinders.On the third day of buying the vehicle, the screen showed a failure in the engine, when I took it to a mechanic they informed me that this car has a leak in the cover of cylinder 4 and that it needs to be replaced, and that this problem was already a long time ago, that the Dealer had erased the problem from the computer to sell it.When I took it to the dealer to complain about this problem, they informed me that in my contract it does not say that the car has a warranty, so any problem should be solved by **** feel robbed, swindled, cheated, mocked, and ripped off by these people at the Dealer, especially their general supervisor.I do not understand how the government or the inspectors have not taken action with this company that is defrauding customers so much, and stealing their little money.THEY SHOULD TAKE ACTION, AND NOT LET THIS GO UNNOTICED.Greetings *************************** PS: If you doubt my testimony you can contact me.

  

  Business response

  01/09/2024

  Dear ***************************,
  
  We regret to hear that you are dissatisfied with your most recent experience. We are aware that you purchased your vehicle September 2023 and that you have spoken with our Sales Manager regarding your concerns. While all our vehicles are sold AS-IS, as per our Purchase Agreement and its associated documents, we always strive to do right by our customers. With over 30 years in business, our customers satisfaction is our top priority.
  
  I am aware that we were able to re-evaluate your vehicle in October 2023, after you initially expressed your concerns to our Sales Manager. I am also advised that we were able to provide some assistance to remedy your concern by re-assessing the vehicle mechanically to determine a correct diagnosis for issue that you were expressing with the vehicle. If the assistance provided in October did not resolve the issue that you were experiencing, I encourage you to call our office and speak to our Sales Manager or our Office Manager so that we can make sure that coordinate a way to explain what was done in October to address your concerns and help you to the best of our ability.
  
  Thank you!

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I arrived to ferco motors on 08/06/23 at approximately 3:21pm, I spoke to salesman **** about a mustang GT in grabber blue on the lot that I had seen listed online for $24,899. I had asked to see the vehicle for inspection of any damages or modifications. When I was later given the key by the lot ******, the vehicle seemed to be in good shape on the exterior despite having an accident on the vehicle history for cosmetic damage to the front end. I then proceeded to scan the vehicle modules for any codes and to my surprise was greeted by 4 codes regarding the engine manifold and a misfire on both banks of the cylinder at random. I spoke to **** the salesman and as these codes are permanent are stored within the modules but there was no light on the dash, as there should have been for a misfire of this kind of error. I told him that the engine codes had been cleared and that I would not be interested in it unless it was repaired. On top of this he told me in the office that the vehicle price was actually 26k or 27k which is not the price advertised online, leading to false advertisement of the product as well as shady dealer work in clearing codes from unknowing or less educated customers which could lead to further problems down the road. He called the manager in regards to fixing the issue as I had requested to which he informed me the manager said that they would not be fixing the issue. I walked away from the dealer with the agreement that if the price was reduced to 23k, $1,899 less than the advertised price online I would purchase with the hopes to use the costs saved to repair it.

  

  Business response

  09/01/2023

  Dear *******************************,  
   
  We appreciate the opportunity to address your concerns. We are aware of your visit to our office to see the blue Mustang GT at the beginning of August. With over 30 years in business, it is important to us that our customers can make informed decisions about the vehicles they purchase. It is for this reason that we encourage customers to personally inspect vehicles prior to purchase and even allow for third party inspections of vehicles by a professional of the customers choosing prior to purchase. It is for this reason that our manager permitted your personal scanner to be connected to the car's computer to look for any codes that *** be of concern. 
  Furthermore, ****s proprietary computer system is very secure which means that only **** can satisfy or remove codes on the computer. This also means that codes can appear on a scanner even after any issues have been addressed and resolved by a professional mechanic, until the codes are marked as completed or removed by a **** franchise.  
   
  Regarding the advertised price and selling price of the vehicle, I am sorry that we were not able to reach a mutual agreement. I would also like to add that our advertised price does not include taxes and transfer, since this varies from customer to customer based on their location. 
   
  I hope that we have been able to address your concerns and that our teams openness regarding the inspection of the vehicle you came to see is sufficient to give you confidence in our companys ethos.  
   
  If you should have any additional questions or concerns you are welcome to reach us at our office, ************. 
  
  Sincerely,  
   
  ********************;
  Ferco Motors 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in and purchase this vehicle back in February. Same day that I purchased a vehicle. The vehicle was jerking really bad. On my way back to ***************. This took place on I 75. I contacted them the next business day letting them know what was going on? They told me to come up I came back up. Theyve changed out the gas cap stating that thats why the engine light was on then the car kept shutting off, contacted them again. They stated to bring the car back up, went back up and was told that I basically bought a used car they could not help me because no mechanic was there that day, but the salesman told me to come up I have not been able to drive vehicle vehicle just shuts off in the middle of the road. I got a vehicle to a shop spent ******************************************************************************************************************* that it would be **** dollars to get fix I have billing info

  

  Business response

  07/27/2023

  Dear ****************,
  
  We appreciate the opportunity to address your concerns.
  We understand that you purchased a 2019 Kia ****** from ** in February of 2023.
  Based upon your customer statement to the ********************, we see that you have outlined some concerns with the vehicle. We are aware that you have spoken to your Sales Representative and to our Sales Manager regarding these concerns. Ferco Motors has always had the best intentions of addressing your concerns. On one occasion, when you visited our office regarding one of your concerns with the vehicle, you were advised that appointments are typically recommended but that we would try our best to address your concerns that day, and within minutes you had already left the office without notice. Our Sales Manager even went as far as to look for you outside but did not see you.
  
  We recently received calls from yourself and a family member advising that you were experiencing issues with the vehicle. On both occasions, the call was handled by the Sales Manager who offered to check the vehicle to be able to understand the nature of the issues being outlined. We said that we would need to inspect the vehicle in order to diagnose the root cause of the issues that were being described and that we could coordinate to have the vehicle picked up or that the vehicle could be brought to our office. This assistance was denied.
  
  This week we were advised by your finance company that you had failed to make your first payment and that the deal would therefore be unwound on their end.We also received a call from you a couple of days ago, in which you stated that you had also been notified by the bank that they were no longer financing the deal and that the vehicle now belonged to Ferco Motors. You advised us that the vehicle was at another dealership and that we would need to pick the vehicle up there. After this call with you, we coordinated to have the car picked up at that dealership.
  

  Upon receipt of the vehicle and inspection of the vehicles conditions, we can confirm that the vehicle has extensive cosmetic and mechanical damages that were not present on the vehicle at the time of sale. The vehicle appears to have been crashed, as can be evidenced by scratches and scrapes to the front bumper, deep scratches and dents to the front drivers side quarter panel, deep scratches alongside the length of the drivers side of the vehicle, and broken glass on the rear taillight. In addition, the vehicles motor is now blown, is overheating, the vehicle computer and electronics are broken and appear to have been tampered with, and the key is also broken.
  
  Furthermore, when you took initial possession of the vehicle in February 2023,the vehicle had ****** miles. ** of 07/25/2023, the vehicle now has ****** miles, which is a total of ****** miles driven in 5 months. This amount of mileage used is significantly greater than the ****************************** average of ****** miles driven by a person in an entire year. The vehicle was driven extensively and it appears that the necessary routine maintenance that such use would require, has been neglected, explaining the mechanical issues that we are seeing on the vehicle now.
  

  Ferco Motors feels that they have done everything in their power to try to do right by you as a valued customer and has chosen to exercise our right under the Retail Purchase Agreement, section 12.  In consideration of the failure to comply with your obligations under the contract to your finance company as well as the significant cosmetic and mechanical damages on the vehicle which were not present on the vehicle at the time of delivery, we are unable to provide any further assistance at this time. The repairs now needed to restore the vehicle to the condition that it was delivered in, plus mileage used,dramatically exceed the down payment amount that you paid Ferco Motors.
  
  If you should have any further questions, please feel free to contact us.
  
  Kind regards,
  *****************************
  Ferco Motors Corp.

  Customer response

  07/29/2023

   
  Complaint: 20289237
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/15/2023 I bought the 2015 ***** Civic So basically, i was sold a defective vehicle and when i mentioned to the delar his name was **** and i told him about my low air tire pressure. I did take the car for a test drive and i let him know about it. He told me that he would definitely look into it but instead just pressed ok and didn't check anything. There was a crack in the glass so he told me to come back 4/17/2023 to fix the glass crack in the front mirror. Note I once again mentioned the tire to him he said and i quote " They said it was perfectly fine go enjoy your car." So i basically just let it rest until 04/18/2023 at 3:08pm i arrived at work and i parked my car , it notified me about my tires once again and when i got out i heard air slowly coming out my tire. I've had multiple issues trying to call them, instead of trying to compensate me they just make excuse after excuse. **** then told me at 9am on 04/19/2023 that he will replace my tire but i asked him how am I going to get to him with a flat tire and he just brushed it off saying i find you a solution but in my opinion my solution was for them to fix it right when i complained about it on 04/17/2023.

  

  Business response

  05/16/2023

  Dear *************************,
  
  We appreciate you bringing your concerns to our attention. Your satisfaction is very important to us.
  We are aware that you purchased a 2015 ***** Civic from ** on April 15th,2023. We have reviewed your letter and are aware of the two concerns that you have outlined. We have confirmed that they have since been addressed. I see that your concern with the windshield was fixed on April 17th, 2023 and that your concern with the tires was also addressed. While we always strive to address our customers concerns as quickly as possible, it is not always feasible to correct for all concerns immediately. However, we are happy to have been able to address the outlined issues in a timely manner. We hope that we have satisfied your concerns. We are also aware that you recently visited our offices and were able to speak with our manager and he assured you to reach out to him if you should have any questions moving forward. Please do not hesitate to contact us for further assistance.
  
  Thank you,
  *****************************

• Initial Complaint

  04/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Antes que **** me gustara aclarar que mi intencin nunca ha sido evadir mi responsabilidad ni incumplir con mi parte del trato, y precisamente no esperaba menos por parte de quienes prometieron un producto y servicio de calidad, luego de la firma de un contrato en " ingls " que nadie te aclara verbalmente en que consiste, desde el 3er da de la compra de un auto marca HIUNDAY sonata 2017 en esta entidad, el *** de los frenos estaba averiado, luego no pasaron 7 das y se present otro problema relacionado con la batera, gasto que tuve que asumir por mi cuenta a pesar de que se me haba dicho que el carro estaba en buenas condiciones, y la peor de todo comenz al mes de la compra cuando repentinamente luego de 2 cambios de aceite en el mismo mes, hecho del que hice conciente al manager de la entidad y ******* no recib respuesta alguna, as creci mi descontento por lo que estaba ocurriendo, y nunca, nunca se me atendi debidamiente, y yo cumpliendo mis pagos pertinentes, esto me motiv a sospechar de que algo no estaba bien con el negocio, la frustracin y el sentimiento de haber sido estafado fue abrumador, ya que no esperas nunca experimentar una situacin como esta, cuando brindas tu confianza a una entidad que est siendo regulada, para que al final descubrir que el peor de mis temores se hizo realidad, el motor colaps al cabo de 6 meses, y la respuesta del manager ante mi desgracia considero que fue una total falta de respeto, de tica, y lo cito textualmente: " T compraste el carro a ciegas, y no nos responsabilizamos de lo sucedido " Tal vez no logre una compensacin a mi problema pero al menos los clientes potenciales que lean mi resea lo ******* dos veces antes de hacer negocios en esta entidad donde la transparencia, y respeto brillan por su ausencia. Quiero dejar claro que hasta la fecha, a pesar de todo sigo realizando mis pagos ( cumpliendo con mi parte del trato ) y el carro en el Dealer, despues de amenazarme con que iban a amenazar credit

  

  Business response

  05/01/2023

  Dear *********************, 
  
  We are in receipt of your Complaint ID ********. Thank you for bringing your concerns to our attention, so that we can do our best to address them.
  
  We are aware that you purchased a vehicle from ** in November of 2022. We are also aware that you recently visited our offices. At the time of your visit,the vehicle had ***** miles more than when you purchased it. Our team evaluated the vehicle and advised you that the vehicle required maintenance/repair. Since it had been 5 months since the date of purchase, used extensively since purchase, was purchased As-Is, and the optional service contract was not purchased at the time of sale, any maintenance/repair that the vehicle would require would now be the customer's responsibility. Our team still offered to assist you in finding the most reasonably priced maintenance/repair for the vehicle, but this assistance was refused.
  
  With respect to any potential language barrier during your transaction, we would like to add that all of our managers and sales representatives, including the one that attended you during your visit and at the time of purchase, speak Spanish and are able to provide any explanation in Spanish that you may have had or still have.
  
  We place great importance in providing quality customer service and being transparent with our customers. We apologize if our efforts did not meet your expectations.If you should need any further assistance or clarification, please do not hesitate to contact **.
  
  Thank you,
  
  *****************************
  

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2010 Range Rover on 1/4/23. It was via an online ad. I called and spoke with *****, a salesperson. Being **** miles away, I had to rely on ***** for honest, accurate information. I asked ***** to tell me about the vehicle. He described it aslike new, beautiful,perfect etc. I asked him whats wrong with the vehicle . His response was nothing, its LIKE NEW. He provided me with photos from about 15 away. I paid a 50%+ premium for this like new , perfect vehicle. I wired the $ that day. While the vehicle was being shipped, the shipper sent me photos of damage recorded upon pickup. Curb rash on the rims, a big scratch on a rear door. When the vehicle arrived, it was missing a control unit, it had only 1 badly damaged key, rather than the standard 2, including a safety key.These items will cost me $1,700 to correct. The day I received the vehicle, I noticed it was pulling to the right while driving. I sent ***** an email about this immediately. He blamed it on the shipper. 9 days and 120 miles later, the vehicle had a fault light on the dash for a suspension failure making the vehicle inoperable. It cost me $5,200+ to correct. I attempted many times to work this out with *****. I have nearly $7,000 in damaged, missing, and mechanical failures to this vehicle that was represented as flawless. ***** has offered me $650.The Land Rover dealer and the mechanic that repaired the suspension both said this was a preexisting condition, and should have been disclosed. I feel like I have been taken advantage of. I am a semi retired senior citizen, and$7,000 of additional expenses is harmful. Especially, after paying such a large premium for a vehicle that was represented as Perfect, like new. I feel the vehicles condition was clearly misrepresented, fraudulent, and was done knowingly.

  

  Business response

  02/22/2023

  Dear *********************,  
   
  We appreciate the opportunity to address your concerns regarding your purchase of the 2010 Land Rover Range Rover on January 5th, 2023. We, at Ferco Motors, pride ourselves in conducting business with the highest regard for transparency to ensure that our customers are satisfied with their transaction and experience with our company. We understand that it is in our customers and our best interest to ensure that you are aware of the condition of the vehicle. We understand the particular importance of this transparency with our out-of-state customers, such as yourself. It is for this reason that our out-of-state sales representative, *****, does his best to provide as much information as possible to our customers regarding the vehicle and why the Pre-Delivery Release Letter included in our purchase package provides our customers, in writing, the following opportunity and suggestion: Purchaser has inspected the Vehicle and/or has been provided the opportunity to inspect the Vehicle, has been provided sufficient opportunity to have the vehicle inspected, and/or has been provided the opportunity by Ferco Motors to have the vehicle inspected by an individual of Purchasers choosing, on or off the Ferco Motors lot to ensure that the Vehicle is in satisfactory condition for Purchaser and is as described by Ferco Motors, its agents and representatives. We are aware that no such inspection took place prior to the purchase of the vehicle and your sales representative therefore described the vehicle's condition to the best of his ability with supporting photos and videos. 
   
  Your satisfaction is important to us. We will be following this response with an email so that we can further discuss how we may be of assistance regarding the concerns which you have outlined. 
   
  We apologize for any inconvenience that you have or may be experiencing. It is our hope to help you as best we can.  
   
  Please feel free to reach out to me directly, by calling our offices, if you have any immediate questions.  
   
  Thank you,  
   
  ********************;
  Ferco Motors Corp. 
  ************ 
  ****************************** 

  Customer response

  02/23/2023

   
  Complaint: 19348702
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  03/01/2023

   
  Complaint: 19348702
  
  I am rejecting this response because:

  Hello, Id like to follow up on this complaint. I purchased this vehicle sight unseen. I relied on the dealers honesty, and transparency and paid $36K for a like new, perfect vehicle with no flaws. They sell for $18-24K on average  When I received the vehicle, there were MANY missing items, damage, and a very bad preexisting mechanical issue. The day I received it, I emailed, and texted the issues. The dealer offered me very minor compensation. 1 week and 120 miles later, the truck broke down, and it cost me $5K for the repairs of a preexisting issue, that was never disclosed. The day I received it, I emailed and complained the truck was pulling to the right. It was a faulty right front strut. The missing and other damaged items will be approximately $2K to repair and replace. A total of $7K. The dealer has offered me a mere $1,500. In my opinion, a drop in the bucket for such a gross misrepresentation. I am willing to negotiate, but the dealer needs to be reasonable. I have receipts for the 2 front struts and Im waiting for resolution for the remainder. Please feel free to contact me at ************, or by email. Thank you, *****
  
  
  
  *********************

  

  Business response

  03/16/2023

  Dear *********************,
  
  Thank you for the opportunity to address your concerns.
  
  I would like to recap here that we have been in direct communication with you via email since the date of your initial BBB complaint and that were able to reach a mutually agreed upon resolution.
  
  If you should have any additional questions or concerns, you are welcome to contact me directly at the office or via email.
  
  Thank you,
  *****************************
  
  

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I got pre qualified for 4door ***s. Came into Ferco motors on a 2015 4door 3series. When I got there I was told the vehicle wasnt available. Automatically landed me on a 2014 *** 2door did majority of the paper work and couldnt get full coverage on the vehicle due to the hurricane *** being on its way. So wasnt able to put full coverage on the vehicle. So didnt take the vehicle at the moment. Didnt authorize to put the deal through just as yet. Due to the hurricane coming. Very next day I let the salesman no not to move forward on the 2014 2door I. Im going with the 4 door. And explained all reason why in the text messages and the salesman said ok. Days later after hurricane *** past went back to the dealership to do numbers on the 4door *** that was available and also test drive as agreed. After test driving on a different 4door 3 series *** went in into the office and ask to run the numbers with just about half the down payment. Said ok. After a min later from coming from the finance office the salesman comes and tells me they submitted the deal already I asked why would they do that, with out me knowing and also not putting full coverage on the vehicle. Said thats how they operate. I explained but we just test drove and you was getting numbers for me, salesman said I didnt know they submitted it right away. I asked to switch the vehicle to the one that we just test drove. Said no, they couldnt do that. Then I said I want to back out of the deal then. They ok theyll change it just this once. I said no Im ok and asked for my deposit back(which in the beginning I was told *********** are 100% refundable) I was told no I cant get it back and Im going to get a repo on my credit so you have to take the vehicle. I left the dealership with no keys and no vehicle. They kept contacting me to come get the vehicle and I kept asking to cancel out the deal they they put in with out my consent and for my deposit back and they no.

  

  Business response

  12/01/2022

  Dear ****,
  
  We apologize for any inconvenience or misunderstandings that *** have arisen from your transactions with us on November 6th regarding the 2014 *** 4-series. We have read through your concerns and would like to inform you that the deal has been canceled and refunds for the payments that you made are being processed. I will proceed to address the main concerns you expressed in your complaint and summarize with details regarding your refund.
  
  I apologize for any misunderstandings that *** have taken place throughout your transaction. We have spoken with them about the circumstances that you outlined in your complaint to ensure that these misunderstandings do not occur again in the future for any prospective customer. We appreciate you bringing them to our attention. Although the deal *** have been submitted to the finance company at the time that you spoke with your sales representative, you advised that you wished to cancel the transaction soon enough to where we were able to cancel the transaction without any repercussions to you or your credit. The deal has been cancelled with us and the finance company, as per your request.
  
  Regarding the money that you gave as a down payment, these are also being processed for refund back to the original payment methods. We are aware that you paid a total of $1,700 with credit card and $400 in cash. The credit card transactions will be returned to the same credit cards with which they were processed: (1) 11/6 $300 with credit card ending 4430, (2) 11/7 $300 with credit card ending in 4430, (3) 11/7 $1,100 with credit card ending in ****. Our manager has reached out to you in order to obtain remaining information needed in order to process the refund onto the card ending in ****. Once all information has been received, please allow a minimum of approx. *********************************************** your account. Regarding the $400 that was paid in cash, this will be refunded to you as a check in your name and will be available for pickup at our offices the afternoon of 12/2. We will provide confirmation of refund via email and text message once all refunds have been completed.
  
  If you should have any questions or concerns, please do not hesitate to ask for our sales manager or our office manager to help you finalize this process as swiftly as possible. It is of utmost importance to us to ensure your satisfaction. We hope that we have sufficiently addressed your concerns. Thank you for your time and understanding.

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They sold me a car that was in an accident and didnt inform me of it when I purchased the car

  

  Business response

  12/16/2022

  Dear ***************************,
  
  We appreciate the opportunity to address any concerns that you may have.
  We are aware that you have purchased two vehicles from us earlier this year. Since your message does not outline which of the two vehicles you are referencing, we will be responding regarding both vehicles.

  
  Both the 2013 *** X1 and the 2016 *** 3-series which you purchased in July of 2022, did not have any accidents on their Vehicle History Reports with either CARFAX or AutoCheck at the time of purchase.

  
  Upon review of the current CARFAX and Autocheck Vehicle History Reports for both vehicles, we see that a new accident record has been added to the 2016 *** 3-series Autocheck dated 11/6/2022. This accident took place post sale and when the vehicle was no longer in our possession.
  As an additional measure of ensuring that our customers make the most informed purchases possible, we make CARFAX available for free on our website for all the vehicles in our inventory. We also provide a copy of the CARFAX and Autocheck upon customer request during the transaction at the dealership for any available vehicles of interest.

  
  I hope that the above response successfully addressed your concerns. If you should have any additional questions or concerns, please feel free to contact us directly at our offices and request to speak with the general sales manager or the office manager for further assistance.

  
  Thank you!
  *****************************
  Ferco Motors 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩