ComplaintsforHappy Mammoth LLC

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased happy ******* hormone balance. It made me sick. I only have taken it 4 days. Gave me gastrointestinal upset. The company offers a 60 day money back guarantee. I have attempted to reach this company with no success. Including today. I am ready to return this. I want my full refund. Order #*******. Just delivered 8/10/24.I would like to note there is no phone number for this company either.

  Business response

  08/19/2024

  Hi *******!
  
  
  Thank you for taking the time to send us your valuable feedback regarding your experience with our supplements.
  
  Your satisfaction is of utmost importance to us, and we are continually striving to find new ways to provide you with the best possible experience.
  
  We are sorry to hear that our supplement didnt work out for you and made you feel unwell. Although this is not a common reaction, we respect that everyone's body is different and may respond in unique ways.
  
  We have already initiated the refund process in your account for the complete order under our 60-day Money-back guarantee.
  
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  Hope you have a wonderful day,
  The Happy Mammoth Team.

  Customer response

  08/19/2024

  Please note as of today the business has now responded and sent a refund confirmation attached. 
  Thank you for sending my complaint to then which has prompted their attention/ refund. 
  

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered product from Happy Mammoth and FED EX is carrier. As with a previous order from another company FED EX has package and is sending it everywhere but to my delivery address. This company has lost more packages coming to my area and I have ended up not buying from any company that utilizes FED EX for shopping. It is frustrating to see shipping information given and follow tracking only to see that your money has gone and you receive no product. Over and over again. Happy Mammoth has no means of direct contact, FED EX gives you a robot and I , the consumer am left without money and product. Either refund my money or get me a product that was ordered in a timely manner without false promises of delivery. I have had notice of next day delivery two time since Friday August 2, ***********************************************************************

  Customer response

  08/07/2024

  This complaint has been resolved no further action required at this time

  Business response

  08/08/2024

  
  Hi *****,
  
  Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it is when a package doesn't arrive as expected, especially given your past issues with ***************text="true" style="-webkit-font-smoothing: antialiased;">
  First, we want to assure you that we take this matter very seriously. While our warehouse in ******* was not directly hit by the recent hurricane, the surrounding areas were significantly affected, leading to general delays in logistics and shipping. Despite these challenges, our records indicate that your package was marked as delivered yesterday.
  You can track your package using this link: *****************************************************************************************
  
  To resolve this as quickly as possible, could you please confirm if you have received your package? If not, we will immediately initiate a replacement order for you. Alternatively, if you prefer a refund, we can process that as wellyour satisfaction is our priority. You can let us know by answering the message we have just sent you through our customer service team.
  
  Regarding your concern with ****** we are actively working to ensure that all our shipments are handled smoothly, and your feedback is valuable in our ongoing evaluation of carrier services.
  
  Again, we apologize for any inconvenience this may have caused you, and we look forward to resolving this for you as soon as possible.
  
  Wishing you a wonderful day ahead!
  Warm regards,
  The Happy Mammoth Team.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order #: ******* Date of order: 5/29/2024 Amount: $150.82 I tried the products once and they made me quite ill. Im not sure which one as I took them both the same day and wasnt willing to try it again. I have sent three emails (2 of which were through their website and the third directly; it is attached) regarding these products and inquiring on returning and/or a refund. The company has not responded in any way to any of the emails. I have reviewed their refund policy. My situation is not covered under the policy and I should be receiving a refund. I still have the products with only one serving missing from each if they are worried that I am trying to still use them but get my money back. Im more than happy to return them. I would pay the shipping to return as well as long as I received a refund on the product.

  Business response

  08/01/2024

  Hi *****!
  
  Thank you for taking the time to send us your valuable feedback regarding your experience with our supplements. 
  Your satisfaction is of utmost importance to us, and we are continually striving to find new ways to provide you with the best possible experience.
  We are sorry to hear that our supplements didnt worked out for you and made you feel unwell. Although this is not a common reaction, we respect that everyone's body is different and may respond in unique ways.
  We have checked in your account and can confirm we did answer every email communication and email thread you have sent us but never received an confirmation or answer back.
  Don't worry! We have already initiated the refund process in your account for the complete order under our 60-day Money-back guarantee.
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  Hope you have a wonderful day,
  
  The Happy Mammoth Team.
  
  

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered x2 bottles of hormone ******* for $180. I have not received them and I have been unable to get a response from the website email contact apart from an automated response sending the same tracking number. I have ordered the product previously and it is great, but I have now been without it for a period and feeling rubbish again. It is frustrating that you can not just contact someone in person to try to resolve the issue. I am worried I will not see my order and not get my money back.

  Business response

  07/22/2024

  Hey *******! 
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
  Were sincerely sorry to hear about your recent experience. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  Were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  We are truly sorry for the long wait on your shipment and completely understand your frustration. Since this is an international shipment, there can be additional delays due to customs or other factors, even though you selected our fastest shipping method.
  We have checked on your shipment, and it appears to be delayed. You can continue tracking your shipment or contact our carrier for an updated status.
  If you haven't received your shipment by the end of this week, please contact us at ******************************* so we can assist you further. We will be happy to help.
  
  Please contact us back if you have any further questions or concerns in the meantime. We're here to help.
  Wishing you a wonderful day ahead!
  The Happy Mammoth Team.
  
  
  

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello I tried to order product today to try but due to some ******** glitch - I ended up getting 2 bottles extra of Hormone ******* that I did not want. I emailed right away and on the chat page with no response. I then requested a cancellation- that was done today 7/19/2024 at 1024. They said they would promptly get back to me- but nothing until I got a notice the order had shipped I would like to try the product, but I did not want to be set up on autopay or get 2 additional bottles of Hormone ******* when I did not even try it yet, I either need a refund or an adjustment for the extra amount and I want to ensure I am not on an autopay program

  Business response

  07/22/2024

  Hi ****,
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable as we continuously strive to enhance our services at Happy Mammoth.
  We are truly sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  We are currently experiencing a high volume of inquiries and genuinely appreciate your patience during this busy period. Rest assured, we are actively working to streamline our response times. We kindly ask for your understanding as we respond to all messages in the order they were received.
  
  We have checked your account and order, and can confirm that your order has been processed and dispatched as you mentioned. Unfortunately, we are unable to cancel an order once it has been dispatched. Our representatives have advised you to refuse the shipment upon arrival so it can be returned, allowing us to proceed accordingly. Please let us know once you have done this by emailing us at *******************************, and we will be happy to assist further. If you wish to keep part of the order, please contact us at the same email address, and we will send you the return guidelines for the extra jars ordered.
  
  Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we are dedicated to resolving this matter to your satisfaction.
  Wishing you a wonderful day ahead!
  Warm regards,
  The Happy Mammoth Team
  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order placed for 1x meno and 1x happy hormones 'bundle'.******** arrived with 2x meno. Took photo of delivery emailed Happy Mammoth, heard nothing after a few days I then contacted them via the website contact us section and then on the 'chat' on their website. In exasperation I went on their ******** page and outlined my issue with a) the incorrect delivery and b) the non response from them. Surprise surprise they deleted my comment and asked me to send proof of what had been delivered. I have done this and still no reply. I am so disappointed at the lack of care and communication from Happy Mammoth and just want the order fulfilled as was paid for.

  Business response

  07/17/2024

  Hi ****,
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
  Were sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  Were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  We have checked on your account and can confirm we have answered all messages sent and we have taken care of this situation. You can keep the incorrect jar you have received as an apology for this inconvenient. We have also re processed your order so that the correct supplement can get to you ASAP. You will be receiving a confirmation email along with the tracking information as soon as the order gets dispatched.
  
  Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and were dedicated to resolving this matter to your satisfaction.
  
  
  Wishing you a wonderful day ahead!
  Warm regards, The Happy Mammoth Team

• Initial Complaint

  07/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2x products via a subscription . This was meant to be the first arrival of the required 3 to be able to then cancel or continue the subscription. I received a tracking email on the 9th of July stating that the courier was going to need a signature on arrival "without exception"The day of supposed arrival was the 10th of July. I work during the week and so I anticipated needing to pick up the parcel from the post office when it arrived. I received an email at 8:35am saying my parcel was due for delivery and then another update saying it was delivered and signed by "left at door"I live on a main road near a bus stop and so I never give authority to leave a parcel. I arrived home to find out that the parcel was no where to be found. Not with my neighbours or tucked away somewhere. I immediately emailed the business expressing what had happened and my concern. I have yet to receive an email from them. It has been 5 days- their terms and conditions mentions respinse within 48 hours. I feel now that this is avoidance. I honesty just want my money back and subscription cancelled as the company hasn't proven reputable or responsible. I was also meant to receive free shipping and they charged me for it.

  Business response

  07/15/2024

  Hi ********!
  
  Thank you for reaching out and for taking the time to share your valuable feedback with us.

   We want you to know that we take every piece of feedback from our customers very seriously.
  As it allows us to reflect on our practices and identify areas where we can make improvements.
  At Happy Mammoth, we are committed to continuously learning and evolving, and your feedback plays a crucial role in this ongoing process.  We are really sorry about your recent experience with our carrier company. 
  
  We're currently managing a high volume of **************** Enquiries, and we genuinely appreciate your patience during this busy period. Rest assured, we're actively working to reduce our response time as much as possible. Please know that we're addressing all messages in the sequence they were received, therefore whenever you send us a new message, it will be sent to the back of the line. And we are sorry for this.

  We have just answered your message through our support team. Don't worry! If you still cannot find the package we can either issue a refund for your purchase or request our warehouse to reship your order. Please reply to that same message so we can solve this situation as soon as possible.
  
  If there is anything else we can do for you or if you have any further concerns, please do not hesitate to reach out to us. We are here to help.
  
  Hoping you have a great day and looking to hear from you soon.
  The Happy Mammoth Team.
  

  
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on their website on Tuesday 7/9 for subscription for 2 month supply for $88. After I placed the order I noticed my email address was incomplete on the order form and I don't have acct with them. When I tried to create an account with my email address it said an account existed. When I did forget password it said there was an account associated with that email address already.I reached out to them 4x via the email form on their website and actual email address and have not received a response from the company! I would like them to update my email address for the order as I have received no email confirmation for the order or if and when it will ship and I cannot create an account.They changed my card for the order so if they will not reply to me or fix my email address and provide me with order information I want a full refund!

  Business response

  07/15/2024

  Hi *******,
  
  Thank you for reaching out and taking the time to share your thoughts with us. Your feedback is invaluable as it allows us to improve.
  
  At Happy Mammoth, we are deeply committed to our customers satisfaction and are always looking for ways to enhance our services. Your feedback is a vital part of this process, allowing us to reflect on our practices and identify opportunities for improvement.
  
  Rest assured that we are here to assist you with anything you may need, and we are committed to providing you with the best possible assistance.
  
  Were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  

  We have just checked on your account and order details, we have also reviewed the email thread with our representatives. The had already modified the email address on the order. And we had already updated the email address held in your account and in your subscription. You can always make this modifications online by accessing your account through our website. You should have received the email confirmation with the tracking information from your order by now. Please check on your spam bot as sometimes emails enter there directly.
  From now on, you will receive every piece of information and confirmation email to this other address: ***********************.
  
  If there is anything else we can do for you or if you have any further concerns, please do not hesitate to reach out to us. We are here to help.
  Wishing you a wonderful day ahead!
  The Happy Mammoth Team.

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 6/13/24, I placed an order for their Happy Harmony ******** The amount with tax and shipping, after discount, was $120.On 6/14/24, I contacted the companys email to cancel my order. I was told the order could not be cancelled as the product had shipped. I was told to refuse the shipment and have it returned to get my refund.The product was received on 6/17/24 around 1PM CST. I immediately went to my local ***** shipping location and told them the package needed to be returned to the vendor.I have emailed multiple times asking for my money to be refunded. They have yet to refund the money.

  Business response

  07/01/2024

  Hi ******,
  Thank you so much for reaching out and sharing your feedback with us. Your insights are incredibly valuable as we continuously strive to enhance our services at Happy Mammoth.
  Were truly sorry to hear about your recent experience and understand how frustrating it must be. Please know that we are dedicated to addressing your concerns and improving your satisfaction.
  We have carefully reviewed your case and the email thread with our representatives. According to the attached picture, the original tracking number indicates that the package was delivered, with a picture confirming delivery to the address on your order. The tracking link does not show that the package was refused or returned to our warehouse. We understand that you followed the correct steps to refuse the shipment, but we need proof of the package's return to credit your account.
  To assist you promptly, please email us at ******************************* with any return tracking information provided by the post office so we can locate the package. If you don't have this information, don't worry, we will proceed with the next steps once our warehouse confirms the return of your shipment. Please note that processing your return *** take up to 14 business days after the parcel is delivered to our warehouse.
  Thank you for your patience and understanding. We're here to help and look forward to resolving this for you.
  Best regards,
  The Happy Mammoth Team.

  Customer response

  07/01/2024

   
  Complaint: 21914979
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer response

  07/01/2024

  It has been 14 days since I refused and returned the package.

  As I have explained multiple times to your customer service team, I just want my $120 refunded.

  I dont have the product.  I did exactly as I was asked, and yet, you continue to deny my refund when there is record that I asked to cancel the order.

  Please refund my money now.

  Business response

  07/03/2024

  Hello ******,
  
  We hope you are doing well.
  
  We are very sorry to hear that the process of returning your order has been tedious. Typically, we offer the option of rejecting the parcel upon delivery, which is usually reflected almost immediately on the tracking information provided by the carrier. In this case, unfortunately, the information was not available to us.
  
  As soon as we received the parcel back at our warehouse, we issued a refund for the full amount yesterday. The funds should be processed within the next 2 to 5 business days.
  
  We are glad this matter has been resolved, and once again, we apologize for any inconvenience caused.
  
  Please let us know if there's anything else we can assist you with.
  
  Have a lovely day!
  
  The Happy Mammoth team

  Customer response

  07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Company sent me 3 bottles of Happy hormones. I bought one initially in February,I have never ordered 3 and they have already taken $191 out of my account

  Business response

  05/30/2024

  Hi ******,
  
  
  Thank you for reaching out and taking the time to share your thoughts with us. Your feedback is invaluable as it allows us to improve.
  
  
  At Happy Mammoth, we are deeply committed to our customers satisfaction and are always looking for ways to enhance our services. Your feedback is a vital part of this process, allowing us to reflect on our practices and identify opportunities for improvement.
  
  
  In looking into your account, it seems you have selected the subscription option in order to receive the products at a discounted price.
  
  
  Please note that you have 2 options on our website:
  
  
  - One Time Purchase
  - Subscribe & Save 20%, that when you click on it says: Delivered every: and you need to choose the frequency
  
  
  You also have a disclaimer saying that you are agreeing to a subscription on the last page of the checkout on top of the Place my order button.
  
  
  Don't worry, we can confirm that your subscription has been canceled already. Rest assured that you won't receive nor be charged for any future orders unless we hear otherwise.
  
  
  ?We also wanted to let you know that our warehouse was able to cancel your order, and we've requested a refund. This will be reflected in your account within the next 2 to 5 business days. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  
  Hope you have a wonderful day,
  
  
  The Happy Mammoth Team.
  
  
  

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩