ComplaintsforHappy Mammoth LLC

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order with this company. Half the order arrived damaged, glass bottle broken. I tried emailing the company at two different emails, online chatting and through ******** Messenger. I have been unable to contact anyone or receive any type of response. I sign in for the live chat and no one responds. I would like a refund for the broken item or a replacement if possible. Mostly, I would like a response. This is unacceptable for a business to ignore paying customers like this. If I try numerous ways to contact them, there should be some sort of a response.

  Business response

  09/04/2024

  Hi *****

  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
  

  Were sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  Currently, were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.

  
  We are sorry to hear that a jar was damaged in transit. Please know that we endeavor to make sure all parcels are fulfilled and dispatched in proper condition. Unfortunately sometimes a parcel can get damaged during transit. We truly apologize for the inconvenience! We have arranged for a new jar to be shipped to you immediately. Once the parcel leaves the warehouse, you will receive an automated email with the tracking information for you to follow your parcel.

  
  Your satisfaction is our top priority, and were dedicated to resolving this matter to your satisfaction.

  
  Wishing you a wonderful day ahead!
  Warm regards, The Happy Mammoth Team
  
  

• Initial Complaint

  09/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My order did not arrive. I contacted the delivery company and they said they received the paperwork but not the product and to contact the shipper. I have sent 7 emails to Happy Mammoth and have yet to get any response. I would love to try the product I have PAID for but if that can't happen I want a refund. I need someone to respond to me.

  Business response

  09/02/2024

  Hi *****
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
  
  Were sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  Currently, were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  We sincerely apologize for the inconvenience you have experienced with the delivery of your parcel. At our company, we make every effort to dispatch orders promptly to ensure that our customers receive their items on time. However, we understand that unforeseen circumstances, such as delays or human errors, can occasionally occur in the mailing process.
  
  Here is your tracking number: **************************************************************************************************;
  
  If you don't receive your parcel by Friday, please let us know and we will provide you with a solution.

  Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and were dedicated to resolving this matter to your satisfaction.
  

  
  Please let us know if we can help you with anything else in the meantime.
  
  Kindest,
  ******

  Customer response

  09/03/2024

   
  Complaint: 22227428
  
  I am rejecting this response because:

  It was a canned email response and their answer was to send me a link I already have. The issue is the product never made it to the distributor,  not that it's just late, it's missing.
  
  Sincerely,
  
  *********************************

  Business response

  09/03/2024

  Hi *****,
  
  We hope you're doing well.
  
  We want to sincerely apologize for the inconvenience you're experiencing with the delay of your parcel. We understand how frustrating this must be, and we're truly sorry for any stress this has caused.
  
  Weve reached out to our warehouse, and they confirmed that both jars were dispatched as expected. Unfortunately, it seems that the carrier is experiencing delays. Weve already raised a complaint with them and are actively seeking an update on your parcel.
  
  We deeply appreciate your patience and understanding during this time. Please know that we are committed to resolving this for you. If the parcel doesnt arrive in the next couple of days, we will gladly reship your order or issue a refundwhichever you prefer.
  
  Thank you again for your patience, and well keep you updated on any progress.
  
  Best regards,
  The Happy Mammoth Team

  Customer response

  09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I canceled my subscription with this company 2 months ago and they are now forcing another order through and I cannot stop the transaction from going through. I tried contacting the company, they have no phone number so I contacted the chat bot on their website only to end up waiting around half the day for the chat bot to time out and nobody to ever respond.

  Business response

  09/02/2024

  Hi ********,
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable as we continuously strive to enhance our services at Happy Mammoth. Were sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  We have searched for your account and previous communications but were unable to find any request from you to cancel your subscription, apart from the emails you sent us on the same date the subscription was renewed, this past Saturday. Unfortunately, by the time we reached out to our warehouse, the order had already been dispatched.
  Don't worry! We have already canceled your subscription with us, so no new orders will be processed.
  
  We have also replied to your last message with a simple solution: you can reject the package upon delivery. Please let us know once you have done so, and once the original tracking number shows the parcel is returning to us, we will issue a refund.
  
  We have sent you the tracking information in that same email thread so you can track when the carrier will attempt delivery.
  
  Please reach out to us if we can assist you with anything else.
  
  Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and were dedicated to resolving this matter to your satisfaction.
  Wishing you a wonderful day ahead!
  Warm regards,
  
  The Happy Mammoth Team.
  

  Customer response

  09/16/2024

   
  Complaint: 22223419
  
  I am rejecting this response because:

  I cancel my subscription through ******* 2 months ago. I was under the impression that canceling my subscription through ******* would affect the subscription in the same way the canceling it through the website would. 

  The solution provided was not doable, this parcel was sent by *********** and therefore put into a mailbox slot where it is unable to be unaccepted as a delivery. I am now forced to pay for a return to send this parcel back. 

  I would greatly appreciate receiving free return shipping on this item considering the money that has already been lost because of this issue. 

  
  Sincerely,
  
  ******** ********

  Business response

  09/16/2024

  Hi ********
  
  Were very sorry for the inconvenience and truly understand your frustration. As you had an active subscription, the order was created automatically, and we can confirm that it has now been delivered. You should have received an email 48 hours before the order was created, reminding you of this.

  
  If youre unable to reject the parcel upon delivery, you can still send it back to our warehouse. We will send you the return instructions via email shortly to guide you through the process.

  
  We understand this situation has been frustrating, and while we dont cover return shipping costs, we are here to help make the process as smooth as possible.

  
  Thank you for your patience, and again, we sincerely apologize for the trouble this has caused.
  
  Please check your email as we have just sent you the return address to send back the products for a refund.

  Have a lovely day,

  The Happy Mammoth team.
  

  Customer response

  09/26/2024

   
  Complaint: 22223419
  
  I am rejecting this response because: they have not provided any resolution or any compensation for The return of this parcel. I replied to their email letting them know that I required a shipping label to send the parcel to an alternative location which they requested I do and they never responded back to me. The parcel has been shipped out as a Return to Sender at the sender's expense. I am still awaiting the return of my funds. The seller is welcome to reach out to me should they require the tracking information. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  08/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered from happy mammoth and they took my $126 and have not responded with any order confirmation. Cant get ahold of anyone. No phone number. No response from several emails and no chat response from a human. Want my money back. No product ever received.

  Business response

  08/28/2024

  Hi there,
  
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
  Were sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  To better assist you, we need more information about your order and account. We have checked in our records and there is no order placed under the email address provided, nor the telephone number. If you could share your information with us, either here or at ******************************* (order number and name on the account). 
  This will allow us to gain a clearer understanding of your situation and find the best possible solution for you. Please note reviews are not linked to customers' accounts.
  
  Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and were dedicated to resolving this matter to your satisfaction.
  
  Wishing you a wonderful day ahead!
  Warm regards, The Happy Mammoth Team
  
  

  Customer response

  08/28/2024

  I have finally heard from the company this morning.  I would like to cancel this complaint.  Thank you for your time and understanding. 

  Customer response

  08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2 bottles of Hormone ******* on July *******. I took 2 pills as directed and became violently ill with profuse vomiting and diarrhea a short while later. Wanting to be sure it was the pills I tried one pill again 2 weeks later and once again became very nauseous. I am not allergic to any ingredients. The company has a 60 day money back guarantee yet I have tried to contact them and sent emails yet I dont hear anything back! I want a full refund of this product!

  Business response

  08/27/2024

  Hi *******!
  
  Thank you for taking the time to send us your valuable feedback regarding your experience with our supplement. 
  Your satisfaction is of utmost importance to us, and we are continually striving to find new ways to provide you with the best possible experience.
  
  Were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  We are sorry to hear that our supplement didnt worked out for you and made you feel unwell. Although this is not a common reaction, we respect that everyone's body is different and may respond in unique ways.
  
  We have already initiated the refund process in your account for one jar under our 60-day Money-back guarantee.

  You can read more about our guarantee and how it works on:
  *************************************************************
  
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  
  Would you like to return any unopened jars you might still have for a full refund on your purchase? If you do, please send us an email to ******************************* including a picture of the unopened bottle and the box it came in and we will be happy to provide you with the return instructions.
  
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  
  Hope you have a wonderful day,
  The Happy Mammoth Team.

  Customer response

  09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought Happy Mammoths Hormone ******** I used it for a week, it gave me severe anxiety. I reached out to them immediately to return the product and get a refund. Their response was they dont refund open bottles. So I spend $70 to purchase anxiety. Im in the health and wellness industry and I have NEVER experienced thisever! The worst costumer service and basically stealing my money.

  Business response

  08/27/2024

  Hi *******!
  
  
  Thank you for taking the time to send us your valuable feedback regarding your experience with our supplement. 
  Your satisfaction is of utmost importance to us, and we are continually striving to find new ways to provide you with the best possible experience.
  
  Were truly sorry to hear that our supplement didnt work out for you and caused you to feel unwell. While this is not a common reaction, we understand that everyones body responds differently to supplements, and we respect that.
  We want to clarify that we were not rejecting your request for a refund. Our intention was to offer an alternative way to take the supplement to help prevent the adverse reaction you experienced. It was simply a suggestion, a recommendation for you to try it differently.
  We apologize if this came across in a way that made you feel we werent honoring our guarantee. 
  
  We have already initiated the refund process in your account for one jar under our 60-day Money-back guarantee.
  
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  Hope you have a wonderful day,
  The Happy Mammoth Team.

  Customer response

  08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered product and felt comfortable spending $70 on a diet aid that promises refunds within 30 days if the product does not work for you. I had a bad reaction to the product belly reset and requested a refund and cancellation of subscription 5 emails sent not responded to and I fear this is a fraudulent company

  Business response

  08/26/2024

  
  
  Hi ******!
  
  Thank you for taking the time to send us your valuable feedback regarding your experience with our supplement. 
  Your satisfaction is of utmost importance to us, and we are continually striving to find new ways to provide you with the best possible experience.
  
  We are sorry to hear that our supplement didnt worked out for you.  

  Were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  We have already initiated the refund process in your account for one jar under our 60-day Money-back guarantee. You can read more about our guarantee and how it works on:
  
  *************************************************************
  
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  Hope you have a wonderful day,
  The Happy Mammoth Team.
  

  
  

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased happy ******* hormone balance. It made me sick. I only have taken it 4 days. Gave me gastrointestinal upset. The company offers a 60 day money back guarantee. I have attempted to reach this company with no success. Including today. I am ready to return this. I want my full refund. Order #*******. Just delivered 8/10/24.I would like to note there is no phone number for this company either.

  Business response

  08/19/2024

  Hi *******!
  
  
  Thank you for taking the time to send us your valuable feedback regarding your experience with our supplements.
  
  Your satisfaction is of utmost importance to us, and we are continually striving to find new ways to provide you with the best possible experience.
  
  We are sorry to hear that our supplement didnt work out for you and made you feel unwell. Although this is not a common reaction, we respect that everyone's body is different and may respond in unique ways.
  
  We have already initiated the refund process in your account for the complete order under our 60-day Money-back guarantee.
  
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  Hope you have a wonderful day,
  The Happy Mammoth Team.

  Customer response

  08/19/2024

  Please note as of today the business has now responded and sent a refund confirmation attached. 
  Thank you for sending my complaint to then which has prompted their attention/ refund. 
  

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered product from Happy Mammoth and FED EX is carrier. As with a previous order from another company FED EX has package and is sending it everywhere but to my delivery address. This company has lost more packages coming to my area and I have ended up not buying from any company that utilizes FED EX for shopping. It is frustrating to see shipping information given and follow tracking only to see that your money has gone and you receive no product. Over and over again. Happy Mammoth has no means of direct contact, FED EX gives you a robot and I , the consumer am left without money and product. Either refund my money or get me a product that was ordered in a timely manner without false promises of delivery. I have had notice of next day delivery two time since Friday August 2, ***********************************************************************

  Customer response

  08/07/2024

  This complaint has been resolved no further action required at this time

  Business response

  08/08/2024

  
  Hi *****,
  
  Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it is when a package doesn't arrive as expected, especially given your past issues with ***************text="true" style="-webkit-font-smoothing: antialiased;">
  First, we want to assure you that we take this matter very seriously. While our warehouse in ******* was not directly hit by the recent hurricane, the surrounding areas were significantly affected, leading to general delays in logistics and shipping. Despite these challenges, our records indicate that your package was marked as delivered yesterday.
  You can track your package using this link: *****************************************************************************************
  
  To resolve this as quickly as possible, could you please confirm if you have received your package? If not, we will immediately initiate a replacement order for you. Alternatively, if you prefer a refund, we can process that as wellyour satisfaction is our priority. You can let us know by answering the message we have just sent you through our customer service team.
  
  Regarding your concern with ****** we are actively working to ensure that all our shipments are handled smoothly, and your feedback is valuable in our ongoing evaluation of carrier services.
  
  Again, we apologize for any inconvenience this may have caused you, and we look forward to resolving this for you as soon as possible.
  
  Wishing you a wonderful day ahead!
  Warm regards,
  The Happy Mammoth Team.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order #: ******* Date of order: 5/29/2024 Amount: $150.82 I tried the products once and they made me quite ill. Im not sure which one as I took them both the same day and wasnt willing to try it again. I have sent three emails (2 of which were through their website and the third directly; it is attached) regarding these products and inquiring on returning and/or a refund. The company has not responded in any way to any of the emails. I have reviewed their refund policy. My situation is not covered under the policy and I should be receiving a refund. I still have the products with only one serving missing from each if they are worried that I am trying to still use them but get my money back. Im more than happy to return them. I would pay the shipping to return as well as long as I received a refund on the product.

  Business response

  08/01/2024

  Hi *****!
  
  Thank you for taking the time to send us your valuable feedback regarding your experience with our supplements. 
  Your satisfaction is of utmost importance to us, and we are continually striving to find new ways to provide you with the best possible experience.
  We are sorry to hear that our supplements didnt worked out for you and made you feel unwell. Although this is not a common reaction, we respect that everyone's body is different and may respond in unique ways.
  We have checked in your account and can confirm we did answer every email communication and email thread you have sent us but never received an confirmation or answer back.
  Don't worry! We have already initiated the refund process in your account for the complete order under our 60-day Money-back guarantee.
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  Hope you have a wonderful day,
  
  The Happy Mammoth Team.
  
  

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩