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Business Profile

Vitamins and Supplements

The Black Forest LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/25/25 Amount paid from my credit card: $48.55 Purchased (2) supplement products: Supercharged Cocoa Flavanols 1200MG2 They sent a confirmation of shipment on 3/26/25 and it never moved in the **** system so I wrote to them via email on 4/3/25 to inquire about delivery. I've written several times since and employee (******) told me he spoke with the warehouse manager and the problem was resolved. On 4/7/25 another employee (****) wrote and said there was a problem in the warehouse and that they would ship the order by mid-week, this week or by the end of next week. I believe that the longer this goes on, the less chance I have of getting the product or a refund. (emails are attached). Thank you for any help.

    Business Response

    Date: 04/22/2025

    HI *****,

    Hope all is well.

    ******, from Black Forest. We understand that the order was delayed, which is true, partly due to the internal logistics of our warehouse as well as, in large part, due to the delay in delivery by the USPS.

    We also know that the package has already been delivered and we have sent a couple of discount coupons for a future purchase.

    I understand that your package shouldn't be delivered late, but there are logistics, weather, and other issues that are beyond our control.

    Let us know if you require anything else from us.

    At Black Forest, our priority is customer satisfaction, so if you need anything else, please let us know.

     

    ******

    BF CS Specialist

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a supplement in Nov. 2024 and received it during the 1st week of Dec. Their website in bold letters said to try it risk free and if you are not satisfied with our products, simply contact us and we'll give you a full, 100% hassle-free refund. I contacted them at the end of December 2024 and finally got an email with a return label to print out to return the remaining unused product to them. After confirming that they received the package, I sent an email to inquire about my refund and was told that since I opened and tried the product, I was not eligible for a refund.

    Business Response

    Date: 01/23/2025

    Hi,

    We have made a full refund to our customer. However, it is convenient to highlight that our company's refund policy refers to and is based on returned sealed bottles. Likewise and to honor our policy, we have proceeded with the refund even when the 4 bottles received were opened.

    Thank you for choosing Black Forest Supplements, and we look forward to serving you again.

     

    Alberto 

    BF CS Specialist

    Customer Answer

    Date: 01/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a $256.75 order (#*****) on 11/25/2024. Received order within a week and started using products. Upon using products I developed severe migraine headaches and broke out in hives/rash. Company has a no questions asked 30 day return policy which is the only reason I ordered from them. I have contacted customer service through direct email a total of 4 times ********************************* and through the website (**********************************) a total of 2 times between the dates of 12/14/2024 to 12/19/2024 asking for a full refund. As of end of day on 12/19/2024 I have received no response from them. Their 30 day no questions asked return policy is stated on the refunds page and the *** page. I have screenshots of both, which I will provide with this complaint. I am requesting a full refund and if they have no intention of honoring the claim they advertise, an immediate discontinuance of the advertised claim.

    Business Response

    Date: 01/13/2025

    Hi,

    Thank you for reaching out to us at Black Forest Supplements.

    We want to inform you that we have already processed your refund. It is important to know that this type of process requires execution time. Thank you very much and we hope to serve you in the future.

    All the best,

    ******

    Black Forest ***************** Specialist.

    Customer Answer

    Date: 01/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial order was sent to the wrong address and was delivered back to the origin point in *******. I've taken weeks to be able to talk to someone from customer service because they only do email. I just received an email this morning after a week ago they said they were going to resend it, they told me I had already gotten it. I have yet to receive any product and it's been weeks.

    Customer Answer

    Date: 12/23/2024

    Black Forest sent me my order. They gave me restitution.

    ******* *******

  • Initial Complaint

    Date:11/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four items from black ******* and then they sent me confirmation o f the order being shipped after my card was charged for the product. After receiving a tracking number I was then notified of the cancelation of the order. I never canceled my order and would like black forest to uphold their end of the deal. Thank you

    Business Response

    Date: 01/31/2025

    Dear ****************** style="font-size: 0.875rem;">In relation to the claim filed by client ****** ********, we have the following:

    The customer's complaint refers to an issue on our website, where for a few minutes (less than 3 minutes), the price of the product were set at $0.01.

    It is clearly a wrong price, so the customer's order processed at that time was automatically canceled through the payment system on our page.

    An email was sent to the customer indicating that an error had occurred and that the order generated was not valid, and a discount code was also sent as a token of compensation.

    I am attaching a screenshot of the email sent.

    We hope that the doubt is clarified and that the claim is closed correctly.

    Best regards,

    *******

    BF CS Specialist

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company says they will take care of the problem but we are 60 days out and I have not received any kind of refund or replacement See screenshot below

    Business Response

    Date: 02/03/2025

    Hi ******,

    Hope all is well.

    As I mentioned in another previous email, I am returning to the cases that had not been answered by the person in charge of our ***************** department.

    Precisely and in reference to ID: ********, I have just processed the refund requested by our client ****** ******, I am attaching an image that verifies that it was executed correctly.

    We sent an email to the customer informing about the refund.

    I hope that with this action, the case will be closed correctly, likewise, we will consider this case resolved.

    Sincerely,

    ******* *****

    BF CS Specialist

     

     

  • Initial Complaint

    Date:09/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 10, 2024, I placed an order with Black Forest Supplements. On September 19, 2024, I submitted a cancellation request through the companys website. That same day, I received what appeared to be a personal email from ********, assuring me that my request had been received and was being processed.However, on September 16, 2024, I was notified that my order had been shipped. I immediately forwarded this information to ********, asking why my cancelled order had been sent. In response, I received the same automated message I had previously received on September 19, which made it clear that the original email was not personal, but an automatic reply.I now expect my credit card to be reimbursed in full, and I will return the product with the shipping costs covered by the company, as per their money-back guarantee. Since I cancelled the order before it was shipped, this issue should have been resolved without complications.

    Customer Answer

    Date: 10/12/2024

    Hello,

    The company did refund me the amount except approximately $40 and I contacted them about it with no results. They also expect me to return the product once I receive it, but it's not certain who will pay for transport.

    Regards

    Robert

    Business Response

    Date: 01/31/2025

    Hi ************************ to the claim imposed by Mr. ****** *******

    We  processed a full refund on September 29, 2024. The case was closed on our part, please verify the procedure in the attached screenshots.

    We hope that with this information the claim filed by Mr. ******* is clear and resolved.

    Best Regards,

    ******* *****
    BF Customer Services

     

    Customer Answer

    Date: 01/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:09/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product that I ordered is NMNH 250mg. The safety seal was broke and there were only 38 pills out of 60. I'm ******* to even try this product when the seal is broken. I have e- mailed the company several times and no response. I would like a refund. They state on their website that someone will get back within 48 hours. No one has got back to me in a week and half.

    Business Response

    Date: 01/31/2025

    Dear ****************** style="font-size: 0.875rem;">Revisiting the case of Mr. ***** ****

    We have the following information:

    Given that the product was received open and with missing pills, once we were informed, a replacement order was sent at no cost.

    This replacement order was processed and subsequently Delivered on:
    Saturday, September 14, 2024

    I attach images that confirm that it was indeed sent and on our side the case was closed when the order was received by the customer.

    Best regards,

    ******* *****

    BF Customer Services

    Customer Answer

    Date: 01/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered supplements on August ******* said it would be delivered 3-8 days First of all I ordered 1 bottle and charged me for 2 I contacted them and told me it was already paid for and couldnt change. I accepted that it could have been my mistake I have been texting them every other day because it says it is still in ******* waiting to be picked up for delivery they keep sending me the same response that they are trying to get it resolved I told them just refund me my money or send product or I was going to contact the BBB

    Business Response

    Date: 01/31/2025

    Hi ******,

    Regarding Complaint 22198217

    Mr, ***** ****

    We gave Mr. ***** **** a full refund for order #***** on September 3, 2024.

    Notification was sent to his address via email.

    Mr. ***** Lutz purchased after this refund (#*****) placed on September 25,  so we consider the case claimed (#*****) closed.

    We hope that the case is closed and the rating re-evaluated. We greatly appreciate your collaboration.

    All the best,

    ******* S

    BF CS

     

  • Initial Complaint

    Date:07/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started trying to order supplements from this company in April 2024. For some reason the order wouldnt go through. I contacted them, but they didnt seem interested in helping. I finally placed an order in May, 2024. I still have not received the order. I have contacted them several times via email, they assure me the product will be sent, but I never receive anything from them.

    Business Response

    Date: 01/31/2025

    Hi ******,

    Regarding Complaint Id: ******** - Mr. ***** ********

    I am here, sending the documents that prove that Mr. ***** ********** case was resolved in a timely manner.

    Mr. ********** original purchase order (#*****) got stuck in transit, It is something that happens several times and is out of our reach, it is already a direct problem with the postal service.

    To resolve Mr. ********* a replacement order (#*****) was sent to him on 07/26/2024, which he received in his hands on Thursday, August 1, 2024.

    We close this case on our end and we are requesting that you also consider this case as a closed case.

    Let us know,

     

    Best Regards,

    ******* S

    BF CS 

     

     

The Black Forest LLC is NOT a BBB Accredited Business.

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