Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged on March 11 for medication. Received message there was a delay. Prescription was resent on March 20. It still hasn't left the pharmacy even thought they sent me a ***** tracking number. I have missed 3 weeks of shots may have to start over. No response the last time I contact customer service. Just received a message about refill for April 11 and never received the March 11 order. Contacted doctor *** wrote the script and only received a generic response. They don't seem concern about me missing 3 doses of the medication. At this point just want my money back. I can get the name brand for the price they charged for this compound.

  Customer Answer

  Date: 04/08/2025

  **************** rep **** sent me an email on 4/3 explaining what caused  the delay for the medication . She continued to email me with updates and I finally received the medication today. So I have been made whole. 

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and received a prescription for semeglutide. I just wanted it for one month but now I'm receiving messages saying that they sent in a refill prescription for me. I never requested a refill. I cannot find a phone number for them or anyone who could help me with this situation. In addition when I ordered this online I had to put in my credit card which I did but I got a message saying that it was invalid. So I used a different credit card and received the same message. In checking both credit cards I see that I was charged for the initial Supply on both cards. I'm afraid I got scammed and I need this to stop.

  Customer Answer

  Date: 03/18/2025

  I **** an email response from the company on 3/17. They're going to credit one of my credit cards for $297. There will be no more prescriptions sent to a pharmacy for me.

  Customer Answer

  Date: 03/18/2025

  I've been notified that one of my credit cards has been refunded $297.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im extremely dissatisfied because I purchased a poor quality pharmaceutical product that simply does not work. I spent a lot of money. I was initially overcharged-actually charged twice!!!!!!!. (Later partially refunded)I have been 100% consistent in how and when I take said medication. Sublingual semiglutode at .5 mg has NO proven effectiveness for SIGNIFICANT weight loss. On average people lost 5-8 pounds in 6 months!!!!! This is not right for people suffering from weight issues. This is a compounded product from a private pharmaceutical provider. Under the brand name ********- people lose 14 lbs in 6 months on 14mg- and they lose 8 lbs of n 6 months n 7 mg. This whole mdexam is a scam. No real doctors-no phone contact with medical staff- Im allowed to speak to sales **** only. No doctor to speak to. Part of the contract is in app support. They do not answer concerns in a timely manner. No one following up in the app. Ridiculous. Its a scam in my opinion. Im disgusted and insulted that MdEXAM had the nerve to offer me $50 credit toward shots of semiglutide. I want a full refund on these disgusting tasting non dissolving sublingual tablets. I had one in my mouth for 40 minutes and still it was not dissolved. They are not made correctly. The pharmacy address is to a closed business in *******- completely shady business. No telephones -very shady. I want a full refund or I want wegovy shots for a replacement.this is a internet fraudulent company. Not one indication this is even in my body. Its like eating nasty taste candy- make me gag. But no help with appetite No help with food noise No helpWith feeling ******

  Business Response

  Date: 03/10/2025

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  Customer: ***** *******
  ******************** Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allowing us to resolve the issue. Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  We sincerely apologize to the customer for any inconvenience they have experienced. Our medical team is actively coordinating with them to understand why the medication may not be effective. In fact, a scheduled phone call has been arranged to discuss everything in detail.

  Since there are several factors that can impact the medications effectiveness, we are working closely with the customer to address their concerns and explore possible solutions.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are thieves! If you sign up for a 3-month subscription, they will charge you in 2 months and switch you to a more expensive, monthly subscription automatically. And, they dont care. They will charge you come h*** or high water. Buyer beware.

  Business Response

  Date: 02/26/2025

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  Customer: ****** ********
  ******************** Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allowing us to resolve the issue. Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  We sincerely apologize for the changes made to the customers account. We would like to inform you that the 3-month subscription plan is no longer being offered, and as a result, the system automatically switched the customers plan to the same dosage under a monthly subscription.
  
  We regret any inconvenience this may have caused. Although the medication was successfully delivered to the customer, we are still processing a full refund of $297 for the unauthorized charge.
  
  Thank you for your understanding. Please let us know if any further clarification is needed.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive
  

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business claims to have weight loss drugs and they blocked me out of their so called portal and refuse to acknowledge me. No product sent and I have been scammed. I filed dispute with credit card but the fee has been pending for several days and cant be resolved until transaction goes through or is reimbursed which is what I want.

  Business Response

  Date: 01/30/2025

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  Customer: Jennifer *****
  ******************** Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allowing us to resolve the issue. Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  Wed like to inform you that the customer originally enrolled in a ******* *********** program for $1129, which starts with *********** Level 1 with 10 units per week for the first month, then gradually increases in the following months. However, the patient reached out and requested to start directly at 40 units, resulting in the cancellation of her 6-month subscription. We refunded her payment in the form of store credit, which was used to activate her preferred planSemaglutide Level 3.

  2 deliveries have already been completed. First delivery waas competed on 12/31/24 with the ***** tracking number ************ and the 2nd delivery was completed on 1/28/25 with the tracking number ************. The customer's account currently has a credit of $1,188, which will be applied toward the next month's subscription. Therefore, she will not be charged from her credit card until the promo credit is fully used.

  Regarding the Patient Portal, we have not received any reports of issues with logging in. To resolve her concern, we have sent her an email containing temporary login credentials so she can change her password and access her account online.

  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive

  
  

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through md exam for weight loss meds and they sent the medication to me and I wanted to be very careful before taking the medications. I looked up the pharmacy the meds were from and called the number on the bottle and it was somebodys cell phone number. Also when I looked at the pharmacy online it was clearly a scam website. Now I am very worried for my health that I was given fraudulent medications by injection. After more investigation I have found many reports of this company and am even more scared.

  Business Response

  Date: 12/26/2024

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  BBB Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allowing us to resolve the issue. Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  First and foremost, we want to reassure our customers that our weight loss medications undergo rigorous testing, adhere to the highest industry standards, and are approved by the relevant regulatory bodies to ensure both safety and efficacy.
  
  We are committed to providing with accurate information, personalized support, and genuine results throughout every customer's journey with us in which our website at MD Exam Website has more to offer such as more information about our products, safety protocols, and customer testimonials.
  
  With regards to the pharmacy contact number provided in the medication, it is the direct line to ****, who is the designated person in charge at one of our partner pharmacies, **********************

  Please note that while **** makes every effort to respond to calls, he may not always be available due to his responsibilities. However, he will address your inquiries as soon as he can when he is available.

  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive

  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged for 5 months after I had cancelled. The charges then stopped. They restarted again recently in Sept, Oct and Nov. My credit card company reversed those recent charges. The company has not reimbursed me even after numerous phone calls and emails.

  Business Response

  Date: 12/16/2024

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  BBB Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for reaching out to us regarding the customers dispute concerning charges from the year 2022.
  
  We would like to inform you that due to a system migration in 2023, we transitioned to a new ******************************** (CRM) platform. Unfortunately, this change has affected our ability to directly access records associated with the charges in question from 2022.
  
  However, we are actively coordinating with our technical support team to retrieve the relevant information from archived systems. This process may take some time, and we sincerely appreciate your understanding and patience as we conduct this further investigation.
  
  We remain committed to resolving this matter as promptly as possible and will provide updates as soon as additional information becomes available.
  
  Should you require any further clarification or documentation, please feel free to contact us.
  
  Sincerely yours,
  MD Exam Support Executive
  

  Customer Answer

  Date: 12/17/2024

  These are the 5 months I was billed after cancelling.  It is very suspicious that it stopped and then restarted in May of 2023.  It then stopped until it suddenly started billing me again this August, September and October 2024.  ******** assisted me with the recent charges and I just received email notice of the most recent charge being credited back from MD Exam.  The response from MD Exam does not resolve my complaint and I look forward to hearing from them soon on a resolution.  

  Customer Answer

  Date: 12/17/2024

  These are the 5 months I was billed after cancelling.  It is very suspicious that it stopped and then restarted in May of 2023.  It then stopped until it suddenly started billing me again this August, September and October 2024.  ******** assisted me with the recent charges and I just received email notice of the most recent charge being credited back from MD Exam.  The response from MD Exam does not resolve my complaint and I look forward to hearing from them soon on a resolution.  

  Customer Answer

  Date: 12/17/2024

  These are the 5 months I was billed after cancelling.  It is very suspicious that it stopped and then restarted in May of 2023.  It then stopped until it suddenly started billing me again this August, September and October 2024.  ******** assisted me with the recent charges and I just received email notice of the most recent charge being credited back from MD Exam.  The response from MD Exam does not resolve my complaint and I look forward to hearing from them soon on a resolution.  

  Customer Answer

  Date: 12/17/2024

  These are the 5 months I was billed after cancelling.  It is very suspicious that it stopped and then restarted in May of 2023.  It then stopped until it suddenly started billing me again this August, September and October 2024.  ******** assisted me with the recent charges and I just received email notice of the most recent charge being credited back from MD Exam.  The response from MD Exam does not resolve my complaint and I look forward to hearing from them soon on a resolution.  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22635752
  
  I am rejecting this response because: These are the 5 months I was billed after cancelling.  It is very suspicious that it stopped and then restarted in May of 2023.  It then stopped until it suddenly started billing me again this August, September and October 2024.  ******** assisted me with the recent charges and I just received email notice of the most recent charge being credited back from MD Exam.  The response from MD Exam does not resolve my complaint and I look forward to hearing from them soon on a resolution. See Attached.
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 12/18/2024

  I did not fully understand the previous email as I thought they were offering me one month reimbursement.  I realize now they were offering me the 5 months reimbursement.  I am happy to accept the 5 months of reimbursement.  Thank you and I am sorry for the confusion on my part.  

  Business Response

  Date: 12/27/2024

  Subject: Processed Refunds for Unfulfilled Orders

  
  Dear BBB,

  I hope this message finds you well.

  I wanted to inform you that we have processed the refunds to the customer for the following unfulfilled orders:
  -November 2022
  -December 2022
  -January 2023
  -February 2023
  -May 2023

  
  Thank you for your attention to this matter.

  
  Best regards,

  MD Exam Support Executive

   

  Customer Answer

  Date: 12/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay the business over $300/month for a supply of ***********. They claim to ship product but it never arrives. When it does arrives there is not enough for a three month supply. (The only ship once every three months) you can only communicate through the app and any complaints go completely ignored. The doctors do not address any concerns or questions.

  Business Response

  Date: 11/06/2024

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  BBB Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers.
  
  We are reaching out regarding a recent complaint concerning a delayed shipment. We experienced an issue with the initial shipment of the customers order. However, to resolve this promptly, we have reshipped the order using the same tracking number: 779567731440.

  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for. With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive

  
  

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22471533
  
  I am rejecting this response because:
  
  I am consistently not receiving my medicine. The next shipment seems to also be delayed. 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 11/27/2024

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  Customer: ********* *******
  ******************** Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allowing us to resolve the issue. Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  The delay was caused by some technical issue specific to our partner pharmacy that is assigned to your order, but this has been sorted out. We understand the importance of receiving the medication on time, as it affects the outcome. That said, we have refunded the amount of $347 on November 27, 2024. This refund may reflect in the customers account within 3-5 business days. Please refer to the attached document for reference. 
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to charge my credit card despite the fact that I previously requested for them to cancel my recurring monthly prescriptions. They do not respond to the messages I left for them on their website, and the chat feature on their website never works. I just simply want them to stop charging my credit card and discontinue the monthly prescriptions.

  Business Response

  Date: 10/29/2024

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  Customer: ***** ******
  
  ******************** Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allowing us to resolve the issue. Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  We would like to inform you that we have not received any cancellation request from the customer. There are only two tickets in our records, both from April 2024, and neither of them requested the cancellation of an order or subscription. Please see attached document for reference. If the customer is able to provide proof that a cancellation was requested, we are more than willing to offer an accurate resolution for this complaint.
  
  We'd also like to inform you that we processed the cancellation of the subscription today, October 29, 2024. However, we are unable to process a refund for the charge that occurred on October 17, 2024, as the medication was successfully delivered on October 22, 2024, via ***** with tracking number 779403735305.
  

  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for. With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive

  
  

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 3 month subscription for a weight loss medication. It was delivered to the wrong address, I contacted ***** and they opened a case, I messaged MDExam and all they kept doing was was confirming my address, when I finally found the number *** from customer care stated ***** states the package was delivered so the pharmacy will not send out another order. I stayed I sent in pictures of my porch which was not where the package was left. I then asked to have my credit card removed from the website and *** stated, it can take 48 to 72 hrs to take the credit card off, also I asked to cancel and he did put that through.

  Business Response

  Date: 10/29/2024

  Company name: MD Exam
  Contact person: ****** ******
  Contact email address: **************************************************************
  BBB Staff: ******** *.
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allowing us to resolve the issue. Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  We want to inform you that we have processed the replacement for your first delivery, which has been shipped via ***** with tracking number ************. This shipment was completed on October 24, 2024.
  Additionally, we have cancelled the upcoming refills and processed a refund of $450.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for. With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  ********************** Support Executive
  

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********