Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Solutions Solar was deceitful in the information provided at the time of solicitation, and they overcharged for what we originally signed for. It was sold that our storm windows and doors would not be tied to the home, taxes, or as a second mortgage. There were also additional charges charged by the City of ********* that was not given to us at the time of financing. Now our mortgage has gone up an additional $1000 because the escrow for taxes has increased to over $11,000 annually because the financing was added to our taxes. This was not explained to us at all and we did not sign anything that our payment would be added to our mortgage. Now we run the risk of loosing our home. We financed this and signed to pay only $503 monthly to be paid to the finance company Renew. Me and my husband has called Green Solutions and now we cannot reach them. Additionally, we are just finding out the company that did the work was not Green Solutions, it was another company. My elderly mother lives in the home and now we may become homeless as a result of this misrepresentation of a product we received.

  Customer Answer

  Date: 02/09/2025

  Regarding Complaint ID: ******** against Green Solutions. 

  Attached are the original documents given to us with quotes of how much our monthly payment would be. Nothing indicating it would be attached to our taxes. Now our taxes has increased to $16,000+ annually which is over $11,000+. that is almost an additionally $1,000 added to my mortgage payment. Additional fees were given to us from the City of ********* also. This was never a option given to us. We would have never signed off on this. 

   

  

  Business Response

  Date: 02/10/2025

  *************** is a PACE provider (PROPERTY ASSESSED CLEAN ENERGY). When the customer applies for the program, they sign documents that indicate how the financing will be paid back through the property taxes. Our salesperson advises the customer of how the program works first. This is then explained in detail during a welcome call with **************** The customer's claim that they were not advised of how it would be repaid is patently false. There is a portion of the welcome call that indicates exactly how the financing will be repaid, being added as a line item on the property tax bill. It is also indicated that the customer should speak with their mortgage provider since most providers pay the property taxes through escrow funds and the escrow amounts would therefore change. *************** does not have the facility to collect direct payment from any customer on a monthly basis. They have options to make additional payments with a minimum dollar amount requirement twice a year outside of the annual assessed amount attached as a line item on the property tax bill. Renew Financial can be reached at ************. The company is most definitely open for business and available between 8am and 9pm eastern time M-F and 10am-6:30pm on weekends. 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22911702
  
  Attached are the original documents given to us with quotes of how much our monthly payment would be. Nothing indicating it would be attached to our taxes. Now our taxes has increased to $16,000+ annually which is over $11,000+. that is almost an additionally $1,000 added to my mortgage payment. Additional fees were given to us from the City of ********* also. This was never a option given to us. We would have never signed off on this.
  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/10/2025

  see response submitted 2/10/2025 : *************** is a PACE provider (PROPERTY ASSESSED CLEAN ENERGY). When the customer applies for the program, they sign documents that indicate how the financing will be paid back through the property taxes. Our salesperson advises the customer of how the program works first. This is then explained in detail during a welcome call with **************** The customer's claim that they were not advised of how it would be repaid is patently false. There is a portion of the welcome call that indicates exactly how the financing will be repaid, being added as a line item on the property tax bill. It is also indicated that the customer should speak with their mortgage provider since most providers pay the property taxes through escrow funds and the escrow amounts would therefore change. *************** does not have the facility to collect direct payment from any customer on a monthly basis. They have options to make additional payments with a minimum dollar amount requirement twice a year outside of the annual assessed amount attached as a line item on the property tax bill. Renew Financial can be reached at ************. The company is most definitely open for business and available between 8am and 9pm eastern time M-F and 10am-6:30pm on weekends. 

  What the mortgage provider chooses to place into escrow to cover the expected additional expense is outside of the reach of either Green Solutions Solar or **************** The financing company is readily available at the provided contact methods. 

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22911702
  
  I am rejecting this response because: 

  1. We never received any notification nor did we sign anything that stated it will be added to my taxes. As a matter of fact, we were told specifically that it would not. If what you are stating, why would we sign finance paperwork? Your explanation does not add up to what we signed for and was told by Renew and the contractors. 

  2. There is an additionally fee added to our taxes  that we never signed for the ********** *** to receive over $2,000. You all added this fee to us with no knowledge or written document of notification. You have a deal with ********** *** and you have passed that on to the customer (***** and ****** *******) without our consent or knowledge. 

  3. I cannot get anyone to return my calls. Green Solutions (*****) has also tried to call and no-one has responded. 

  4. We signed finance paperwork with Renew to finance the Windows and doors to pay $531 monthly (it was attached); We were told very clearly this would not be added to our taxes; we would have never gotten the work done. You are responsible for what the mortgage company charges because you added the cost to our taxes and our taxes are escrowed.

  5. We want to pay put what we were told and signed for. 

  6. I have requested that it be removed from our taxes and we pay Renew directly monthly as we signed for. 

  7. We also need monthly statements stating what was paid and the balance. We do not even know who is getting paid from our taxes payments. We have no idea of what is the status of our payments or balances, because no one calls back or responses to our request to call us. 

  8. You leaving your information does not help.

  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/18/2025

  To reiterate, the financing agreement was made with a separate entity, *************** which is a PACE funding provider. The terms of the agreement were sent via email and the highlights discussed via telephone on the day of the agreement being offered to the homeowners and subsequently signed and agreed to.

  I have attached the financing documents provided by *************** which were signed by the homeowners on November 22, 2023. On page 11, paragraph 3, it clearly states how the payments will be made by being added to the property tax bill. The homeowners were required to initial at that item to confirm understanding of this point. This information was also reviewed on a welcome call via telephone on the same date with the homeowners and a representative from ***************. 

  In addition, on page 48 of the signed financing agreement, it indicates that it will be reported to the mortgage provider as to the approval of the financing in order for any adjustments to escrow to be made. 

  The requested option of a monthly payment being made directly to *************** is not available as that is not how the program works and is not what the homeowners signed for and agreed to. 

  Once again, *************** can be reached at ************ for further assistance. I hope this will finally resolve this matter for all parties involved. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22911702
  
  I am rejecting this response because: I am reiterating, this is not true, nor is the a fully executed contract. The contract does not have 2 signatures (me as an joint owner of the property and there was not a welcome call. It is not clearly stated nor is it stated any where over $11,000 will be added to my taxes, nor does it state an additional fee of over $2,000 will be going to South Dade ***. If the amount of $511 was added to our property taxes there would not be an issue. I am reaching out to your company, because you are who we spoke with. We never spoke with Renew!

  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Green Solutions to have new windows and doors installed. There's an ongoing dispute regarding two of the door sizes as the thresholds rise above 3 inches. Instead of offering to replace the doors to a correct size the resolutions sends this threating message."Good morning. This is ********, the resolutions manager from Green Solutions. I am trying to reach you to make you aware of the options that are available to you for your existing window and door project. We can complete the work as contracted as it stands. As a courtesy, we are able to do minor modifications to remove the gap that exists by building out the top of the existing door frame. If neither of these options are acceptable to you, we will need to proceed with taking adverse legal action to recoup the expenses incurred on your property. Please review and advise how you would like to like to proceed within the next 48 hours. After that timeframe, if we do not hear from you, the file will be moved to our legal department. I look forward to hearing from you soon. Thank you for your time and cooperation. "The entirety of work hasn't even been completed nor passed inspection however I am being threaten with legal action over. This past Thursday the contractor and salesman called me on a 3-way call and began berating me because I was not in agreement with the two doors. It seems this could have been rectified by simply replacing the doors with taller doors and framing out the bottom and charging us the difference. However we were met with hostility and given the run around.

  

  Business Response

  Date: 08/20/2024

  The customer is requesting work outside of the contracted scope of work and we have offered as a courtesy to perform the work necessary to remedy the issue. The customer has elected to make false claims via ****** reviews and filing his complaint here on the BBB. When the owner of the company attempted to speak with the customer, the customer went as far as to threaten the life of the owner of the company. We have remained committed to completing the project as contracted. This complaint is absolutely frivolous and the customer seems to wish to attempt to forcibly receive products and services not included in his original contract. 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22163615
  
  I am rejecting this response because:
  

  The owner has done this in the past. The owner has threatened customers with legal action instead of standing by what his salesmen stated the work would entail. When confronted he makes threats so customers go away. It was stated that the door fixtures would be replaced, that hasn't happen, door panel coverings are missing and we expected it to be resolved a week later, that hasn't happened. The phone call was on speaker and other can attest to the experience. The business takes advantage of subprime customers and the **** program. They have not acknowledged any wrong doing and will not. 

  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 09/04/2024

  Communication from company management:

  "Good morning. This is ********, the resolutions manager from Green Solutions. I am trying to reach you to make you aware of the options that are available to you for your existing window and door project. We can complete the work as contracted as it stands. As a courtesy, we are able to do minor modifications to remove the gap that exists by building out the top of the existing door frame. If neither of these options are acceptable to you, we will need to proceed with taking adverse legal action to recoup the expenses incurred on your property. Please review and advise how you would like to like to proceed within the next 48 hours. After that timeframe, if we do not hear from you, the file will be moved to our legal department. I look forward to hearing from you soon. Thank you for your time and cooperation. "

   

  

  Business Response

  Date: 09/05/2024

  This matter was resolved with the customer and our in office file closed. Please follow up with customer to confirm. We have not had any communication since the resolution weeks ago. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22163615
  
  I am rejecting this response because:

  The business has yet to fulfill their promises. Door covers are missing. Contractor stated he would come back and never showed up. Door handles were supposed to be changed to black. There has been no attempt by the business to stand by their promises. We have decided to cut our loses instead waiting for the business rectify their lies.

  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 09/18/2024

  How on earth did this pass inspection? Total frauds 

  

  Business Response

  Date: 10/21/2024

  Good day, We had already responded to this complaint indicating that the customer is seeking to receive products and services outside of the scope of work that was agreed to between the property owner and Green Solutions. I have attached pictures of the contract, window & door guidelines. On page 3 of the contract file, the guidelines clearly state in item 16. If *** requirements need it, customer must inform to GSSR. This is with reference to any need for flushmounted impact doors which incurs additional work and therefore an additional cost. As indicated in the first response provided, Mr ****** threatened the life of the owner of Green Solutions over the phone during a conversation intended to resolve any issues or concerns that were found with the project. We consider this matter closed as we executed the signed agreement fully and provided the products and services agreed to, passed final inspections with the building department and were paid in full for the project. 

  

  Business Response

  Date: 10/24/2024

  Please see attached final permit as requested. 

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22163615
  
  I am rejecting this response because:
  

  Not 10 minutes before the company's response I recieved a phone call stating that the door covers would be delivered and they refused to provide the black handles as their salesman stated. They also refused to acknowledge that the installed door, which was the subject of the original complaint, leaks water into the garage because it was not installed correctly. The Boca Raton inspector pointed this out to contractor and still it was not corrected. One of the installers actually stated that we needed a new door because it wasn't the right size. The company has not stood by their workmanship, their sales pitch or the stated contract. The **** chief inspector even stated the doors were measured incorrectly. So not only did we not get the product promised, we have to pay to have the work corrected. Many users on **** have depicted similar experiences and an owner that threatens lawsuits if they don't authorize payment when the bank calls for interview. The company posts fake reviews on ****** to overshadow the negative reviews and will even pay to have reviews removed. Furthermore, for some reason this business continues to bring up that I threatened the life of the owner whom I never met. The undertone is more race motivated than factual. I'm an upset customer who just got swindled for 30+ thousand dollars. Typically if someone feels their life is threatend they call the police not make statements to the better business bureau, but that seems to be the excuse to not do the work as promise and to deflect any wrong doing. 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/28/2024

  The final approved permit has been attached prior to this response. The final inspection would not have been approved if there were any remedies needed to be according to the building department. This customer continues to provide false accusations with no evidence to prove any of what he is saying. Please close this matter so that everyone can move on with their lives. If there is anything else that we can provide from our end to bring this matter to a close, we would be happy to provide all documentation necessary. 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22163615
  
  I am rejecting this response because:
  I did not threaten anyone's life. No one has proof of such action. If it were true there would have been a police report. This company will go so far as to accuse their clients of a crime rather than correct their fix their issues. Making false accusations is a crime. Continuing to do so with no viable proof is libel and defamation. The respondent has made these false statements repeatedly publicly.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with a sales ********* which came to our home for hurricane impact windows and doors, we completed a 10% deposit for our materials, we did not sign the permits and asked her to please hold our deposit until she is able to provide the exact make and models of the windows and doors being place as she could not do so at the time of the visit. She also confirm she would have someone come measure the property prior to confirming job. Prior to doing so, she deposits our check. Once contacted shortly after, she advised it is too late and windows and doors were ordered which is impossible as windows were never properly measured. This company since has ignored our multiple attempts for an amicable solution, they ignore our emails and calls. Lias advising windows were ordered when not. They do not take responsible for what their sales associates sell. They promise high quality materials and white glove service but do not give either. They are a fraud; look at the thousands of complaints against this company. They sent an email this matter is closed as their opportunity to scapegoat the fradulant employees in their company.

  

  Business Response

  Date: 06/24/2024

  The customer in question provided a non-refundable deposit on the window project and we proceeded as normal to place a deposit with the manufacturer to initiate the production of the windows. The customer elected to attempt to cancel the project well outside of the 3 day time frame that is allowed. We graciously allowed for the cancellation of the project outside of the standard 3 day right to cancel timeframe at the cost of the deposit. This information was clearly provided to the customer at the time of the cancellation. The customer has attempted several attempts to recoup the deposit by requesting our services subsequently only to cancel the potential project again and request the return of the initial deposit for the initial project. The customer is intent on having her non refundable deposit returned when it is not possible due to the fact that the company incurred expenses on her project as happens once the right to cancel period has elapsed. 

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21888077
  
  I am having an issue with this company again. I did not respond as they reached out to me and attempted to resolve my complaint.
  
  Now they have once again have been unresponsive and have not supplied with a response.
  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/26/2024

  Good Afternoon,

  We have several messages speaking with this homeowner and since her last complaint we have installed the door, she removed the ****** review and we are pending her s**** covers from the manufacturer.  From our knowledge all is well with her.

   

  Thank you

• Initial Complaint

  Date:06/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/24 roof replacement and now it's leaking at a spot that previously had not been leaking (6/11/24) rotten fascia board still remains. I reported the problem with the company and I am still awaiting a response and there's rain every day.

  

  Business Response

  Date: 07/16/2024

  This complaint is patently false. All fascia board required to be replaced was replaced as per south florida building code. This is evidenced by the final inspection being passed. Please see City of **************** permit number ******** with final inspection approved on 04/03/2024. The reported leaks were addressed on June 24, 2024. We sincerely hope that the matter will now be closed. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 21850841
  
  

  I need to have my ceiling damage after roofing leak, repaired, Rotted and split fascia need to be repair or replace.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding a transaction that took place on March 13, 2024. On March 19, 2023, I attempted to cancel the transaction as no measurements had been taken at my house yet. Despite my efforts to contact the company through numerous phone numbers provided, I received no response. It was only after repeatedly leaving messages that I was able to speak with ******* from the number ************. She informed me that I could not cancel the transaction as it was past the three-day grace ******* However, I would like to emphasize that no measurements had been taken at my residence at that point.I believe it is unfair to deny my request to cancel the transaction when no progress has been made on the project. I have not received any services or products from the company and do not wish to proceed with the transaction under these circumstances.I would appreciate it if BBB could investigate this matter and assist me in resolving it effectively. Thank you for your attention to this issue.

  

  Business Response

  Date: 03/27/2024

  Good Morning,

  I have attached the contract, measurements for the windows that coincides with the contract and a list of all numbers to contact.  ******************** spoke with our office Friday and confirmed ************** to go out and do a sketch that needs to be done to submit to the City for permitting.  It was explained to him the deposit was placed with the manufacturer after the 3 day right to cancel passed.  He was then informed we would speak to the owner to see if there was anything that could be done. He became irate making derogatory comments and it was hard to continue to explain to him the process.  Also the number he is providing in the complaint is a person number to an employee in our office and for her safety and privacy we asked it be removed. We also checked all other numbers provided to him and there was only 1 missed call in the early morning of 3/26/24. If you need any other documentation please let us know.

   

  Thank you

   

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Green Solution to replace my hurricane proof doors and windows. The seller was super helpful at the time. My building requires permits from the city and they said there would be no problems and that they would do everything. Many months passed with no response and I kept calling and without much information from the employees.I started to question why it took so long as I was requesting a series of permits from the city to renovate my kitchen and the responses were relatively quick. Then I discovered that Green Solution employees were not responding quickly to reviews and were not presenting the necessary documents to complete the process. I had to personally call the city and try to resolve the permit process.I called Green Solution many, many times, left several messages to receive a call without any objective response. They came to install it after almost 1 year and still delivered the wrong doors and had to come back later. After more than 1 month they told me that there had to be an inspection and they set a date and they never showed up and I didn't work on that date to receive the inspector who never came and no satisfaction from Green Solution and then they started threatening me that they would place a lien against my house if I didn't get the inspector on the date they wanted.I wouldn't recommend this company even to my worst enemy!

  

  Business Response

  Date: 03/01/2024

  Good Afternoon,

  We spoke to **************** and discussed the project and have come to a resolution.  As I explained the City required additional documentation from an Engineer since the project is has to do with the structure of the building and we cannot take a chance ******* this type of work.  As for the door, the manufacturer gave us a wrong item and we were not aware until we unwrapped it onsite.  We do not unpackage the items prior to avoid any damages that could occur during transport.  We brought the item back and obtain the correct door per the contract.

  We will continue to work with **************** to make sure the rest of his experience is pleasant with GSSR.

   

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21371191
  
  I am rejecting this response because: They forgot to mention that they were almost over a year to have a resolution of my order. That happened because Green Solutions failed in follow up the reviews in a time manner made by the city because they took weeks to access their site and upload the docs reviews. Most of the time I had to access myself. They also failed to mention that they never return my calls so their customer service is terrible. And they also failed to mention that they did not told me about any inspection and when they informed me I agreed the date they told me I did not work that day and the inspector never showed up and they never called me to let me know. Then after few days they called me like crazy and I was very frustrate and they treated me to lien my house.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During 2022 Green Solutions Solar & Renovations LLC subcontracted companies to install our roof and 2 doors. Shortly after the installation our roof started leaking. Since 2022 we have been trying to get our roof fixed by Victory E&I Roofing LLC which was the company hired to install it. After multiple calls, failed visits of supposed roof fixes we are still waiting for repairs.

  

  Business Response

  Date: 02/20/2024

  We will be reaching out to the customer to schedule the resolution of the reported issues. Thank you

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has reached a point where we are desperate for answers that have not been forthcoming from your employees.Despite our prompt payment and consistent cooperation throughout the project, we have encountered substantial issues that have left us deeply disappointed. We engaged your company in August 2023, yet as of now, our roof remains incomplete. Moreover, the lack of communication regarding the completion timeline is deeply troubling. Despite numerous attempts to establish a clear timeframe for the resolution of outstanding tasks, we have not received any definitive response. This has left us feeling uncertain and frustrated, as we had anticipated a higher level of professionalism and accountability from your company.It is crucial to emphasize that trust is fundamental in any business relationship. Regrettably, the current circumstances have severely eroded our confidence in your company's ability to fulfill its commitments reliably. We tried to seek help from *******, who was the person who sold us the service, and we received a rude response telling us to stay calm. ******* takes days to respond to us. We have never been and will never be rude to people because we were not raised that way, and we expect to receive the same respectful treatment Furthermore, our house was left with tar residue throughout the property. Although ******* assured us that it would be cleaned, nothing has been done. We have a baby and a toddler at home, and the presence of tar has caused inconvenience and discomfort, restricting their ability to play safely. Additionally, the delays have led to problems with our insurance, and our mortgage has increased to a point where it is unmanageable.Moreover, the workers damaged the lawn at our complex. Despite promises to rectify this, the issue remains unresolved.

  

  Business Response

  Date: 02/13/2024

  We are currently addressing the issues reported and will have all matters remedied as quickly as possible. We apologize for the inconvenience caused and wish to reassure that all matters will be resolved in a timely manner. 

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21285892
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th, 2023 I signed a contact with Green Solutions to have my roof replaced pending my HOA approval. My HOA did not approve the color, burnt mission. My HOA contacted me and gave the choices. I selected the color gold dust and this was forwarded to them on May 11th, 2023. *********************************** at Green Solutions acknowledged receipt of the change. Due to delays on their part of not having the supplies, the work did not get started until October 27th, 2023. During that delay, I told them I do not want the project started until all the supplies are in place so that there is no delay. The owner of the roofing company (subcontractor) assured me all the supplies are in place. There were several promises made that were not honored that required my constant calling and texting in order to get them to continue the work. Due to numerous delays on their part, the roofers started to lay the roofing tiles on January 5th, ****. I noticed the tiles were not the corrected approved tiles and contact Green Solutions as well as the roofing company. I left numerous messages and no one returned any of my calls. On February 1st,****, I was sent a text that they would resume completion of the roof on February, 3rd, ****. I told them absolutely not until the problem is resolved. Athis point, at I am in limbo and the blame game has begun and on one is giving me any answers as of today, February 12th, ****.

  

  Business Response

  Date: 02/12/2024

  We have been in touch with the customer to remedy the situation. The incorrect tiles will be removed as quickly as possible and the correct tiles delivered to the property and installed on the roof. We are expecting this to take place this coming week. We have apologized for the delay and inconvenience and are interested in resolving the matter as quickly as we can. 

  

  Business Response

  Date: 03/01/2024

  We are in the process of resolving the issue and were at the property yesterday 2.29.24 and completed the exchange of the incorrect items for the correct ones. The project is ongoing and will be completed as quickly as possible. The customer is being kept abreast of all developments and we continue to adhere to our commitments. 

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Green Solutions Solar and Renovations LLC to provide a new roof, windows, and doors with the total price upwards of $30,000.00. This process process began in the latter part of November 2023. The roof job has seemed to be completed without any problems, besides the additional charges in excess of $10,000.00 for additional supplies. We have now reached the middle of January ****, and our house remains in disarray, waiting for this job to conclude. It seems the measurement of the windows were incorrect, leaving gaps to be filled for stuffing and sealing the space. Needless to say they did not pass the initial inspection and we have been at a stand still since. There have been numerous calls to the office about this situation, each ending with a promise to look into the problem and a call back that never happens. The last word was they are ordering new windows. The Inspector advised both the contractor and us that new windows is not the solution. The windows need to be pushed back and recemented to close the gaps. We have had to move furniture to the center of the rooms and disassemble beds to make space for this renovation and inspections. We can not continue to live like this due to their prolonged delay and inability to communicate. If you can get through to these people we would truly appreciate it.

  

  Business Response

  Date: 01/18/2024

  Good Morning,

  We were at this property on Jan 2nd in which we failed inspection, unfortunately we were not able to address the comments made by the City at that time. The manufacturer was closed until January 9th and we did not want to take the chance uninstalling all the windows and have access to pick up materials should something break during the uninstall/re-install. We have spoken to the customer and are scheduled to go out this Saturday to make all corrects so we can pass inspection.

  Customer Answer

  Date: 01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************