ComplaintsforArise Virtual Solutions, Inc.
Electronics and Technology
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Complaint Details
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Initial Complaint
03/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My bank accidentally sent an old deposit from February back to Arise. This was done in error. I caught the error on March 11th.The bank told me to contact Arise and have them send it back. Arise told me that the deposit was rejected due to insufficient funds which makes no sense. They opened a ticket on the 11th which states: "Thank you for contacting support.The payment hold has been lifted and we will re-attempt the deposit on the next service revenue cycle."They made deposits on March 23rd. I received revenue for the March 1st - 15th revenue cycle, but they did not include the $150 returned deposit. I am at my wits end with this company. They issues are so numerous I wonder how they are still able to exist.Business response
04/08/2022
Arise is in receipt of the complaint filed by **************. We are in communication with ************** and the issue is being investigated.Initial Complaint
03/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Arise Virtual Solutions has all of my personal information because this is what is required when you sign up to work with them. I never started working with them. I want my account completely deleted and deactivated from their system. I have emailed them several times, for the past two years concerning this matter without a response from the company. They never reached out or replied to my multiple attempts to resolve the situation. I would like everything deleted in its entirety, as I no longer want to be affiliated with this company. My desired resolution is for the company to reach out to me by email, letting me know that my account has been deactivated and removed in its entirety from their system. Once this is done, I would like no further contact with this business.Business response
03/22/2022
This request has been processed.
Customer response
03/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16820740, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Arise Virtual Solutions has my social security number because that is part of the information that they ask for when you sign up with them. And I have emailed them (4) times without a response In regards to canceling my complete account To the email provided to me by them about canceling memberships. I want everything deleted, everything. They have never responded.Business response
12/15/2021
Business Response /* (1000, 5, 2021/11/22) */ Arise has communicated with Ms. ************ and this issue is being addressed.Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Arise wrongfully terminated my business account causing me to lose my contractors. I was never able to get my account back because they never reached out or replied to my attempts to rectify the situation. I wasted money and time trying to build a business using their platform. I provided them documents to support the legitimacy of my LLC, but no resolution was ever given to me.Business response
12/15/2021
Business Response /* (1000, 5, 2021/11/22) */ Arise has communicated with Ms. ******** and this issue is being addressed.Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
How many of the same BBB reviews will it take before even the smallest improvement is made into the processes of the ENTIRE PLATFORM communicating with its IBO appropriately? My two year timeline with Arise. Company always seems has SOMETHING come up! I think Arise bites off more than it can chew and when the Clients back out ...Sorry! seek chat// Carnival - We pay for course (registration fee)and plan for class in advance. Days before class starts Arise sends us emails informing us due to reasons "related to pandemic" the courses have to be x'd they issue refunds. Almost feels like I loaned them money and time. The course keeps appearing after the pandemic I just learn not to apply. Airbnb I actually serviced and was enjoying it then "Pandemic" + Required over **** in additional purchases in specific equipment, sent out apology letters and returned money for eqip and class but, lots of lost time passion and opportunity dissolved over messy practices. Loved this opportunity. I think Arise dropped the ball and had to drop all of us as Airbnb dropped them. ADT - requires *************** background screening process takes 30+ days due to fingerprint /removed from class prematurely because test rslts inconclusive before class deadline of bckgrd screening -Redundant process- not the first report of this)-a simple fix in scheduling and deadlines- but rather receive the $s from reg fees and waste peoples time. Coach (wasted money and tired awaiting a refund for yet another issue while attempting to partner with Arise. Just a headache anymore for consistence in communication. They are allover the place with emails texts calls chat and when you really need it to, it seems nothing aligns. just circles and waiting! I need my invoices and confirmation you have my correct address for tax purposes please since my portal has been shut and communication has been abandoned in timely manner. Not appropriate business behavior. Your communication practices HAVE TO BE BETTERBusiness response
12/08/2021
Business Response /* (1000, 5, 2021/11/10) */ Arise is in communication with Mr. ****** and this issue is being addressed. Consumer Response /* (2000, 7, 2021/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were able to acknowledge that may be this process could be updated but they were able to turn everything they turned off back on. Unfortunately I'm invested in other avenues and can no longer give the full attention to the client that I was able to. Security is important and that is the main reason that I a'm accepting this. It is something we can communicate and agree on. Thank youInitial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Arise Virtual Solutions has not provided clear information regarding our agent. ****** ***** was in the Coach Customer Care 10.07.21 class. We have worked and brought agents several times who have completed background checks, as indicated in the OA, during enrollment. The AVA agents rudely claimed that now some clients do a day 4 background check. There is nothing provided in writing indicating when the deadline for the day 4 background check needs to be received. The agents information for the background check was made available 10/10 and the agent indicated and sent an email showing that she submitted her background check on 10/14/21. The background check was first said to not be received and then another agent indicated that it was received from first advantage 10/21/21. Her access was cut off to the class yesterday & she cannot attend class anymore. Her log-ins are invalid. Upon speaking with AVA, we found out that First Advantage sent the background check results on 10/21/21. This was considered to be "received late" by Arise, so they dropped her from Coach. Arise opened a ticket (INCXXXXXXX) on this issue. We requested a voucher and a call back as well. Instead, our requests were ignored, no call was made, even after being promised a call and ***** ** an AVA agent abruptly hung up the chat and told us "Have a nice day" and they will refund the agent within 30-days. Arise's customer service for an IBO bringing them new business is terrible and therefore I am forced to file this complaint. I want to know what happened here, what are the procedures in writing, how can our IBO avoid these issues for future agents, why is there a day 4 background check for select clients, which select clients are now doing the day 4 background check and any other pertinent details needed to run a business smoothly using this platform.Business response
12/08/2021
Business Response /* (1000, 5, 2021/11/10) */ Arise is in communication with Dr. ******, owner and operator of ********** **** ********** Business Coach LLC, a 3rd party vendor using the Arise Platform, and this issue has been addressed. The case is now closed.
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Customer Complaints Summary
109 total complaints in the last 3 years.
39 complaints closed in the last 12 months.