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Business Profile

Pool Supplies

Continental Pool Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 19, 2017, I commissioned Continental pool to repair a crack on the Northeast section of my pool , replace light fixture and Diamond Bright the entire pool. The Diamond Bright has a ten year warranty. The crack repair was supposed to end the slow drainage of water that the pool was losing (leak) . Within a years time, I notice the pool begin to lose water and the area of the crack repair was beginning to show (the outline of the repair). That was an indication that the diamond bright was wearing off. When I spoke with ***** ( sales person and the person servicing my pool), he stated that the sun was evaporating the water and it had nothing to do with the crack repair. Regarding the the diamond bright and its discoloration and patches throughout the ******************** stated that he will speak with the company he contracted to set up a time when they can come out and take care of the problem. ***** asked me to give him two weeks. I gave him several months and I never received any feedback. When the conversation came up again, he stated that he had so much on his mind that he tends to forget. Time continued to pass and my pool continued to lose water and the diamond bright continued to fade ( to this day). My water bill is extremely high due to this leakage. My pool is not losing water because of the Sun. Time continued to lapse. Then the pandemic happened and ***** used this as an excuse. My most recent request was roughly a month ago, I reached out to ***** via text (Oct 4th 2022) because he no longer service my pool ( he relinquished the service to another pool company without consulting with me. He claimed he could not service my pool anymore because of theft issues happening at the office. I have since learned that the new company had no idea that there is a warranty on the pool that the repairs are in limbo). On October 4th, he stated that he would be by on 10/8. He never showed and he has not reached out to me.

    Business Response

    Date: 12/14/2022

    We have been trying to reach ****************** regarding scheduling for her repair ,
    I have left multiple voice mails and no response from her side

     

    Sincerely,

    Continental Pools & More, LLC

Continental Pool Supply is NOT a BBB Accredited Business.

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