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ComplaintsforAir Conditioning Prime LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Owner charged me $1488 for parts and labor and states I would be reimbursed ($800) for parts when he submitted it to the manufacturer because it was under warranty. 6 months later he first states that the claim was denied. After I followed up with the manufacture they confirm no claim was submitted. He now refuses to repayment for parts.Business response
02/09/2022
Business Response /* (1000, 5, 2022/01/20) */ I did the work for Mr. ******* and about $800 is the price of the compressor. The issue is not with my business but instead with Goodman manufacturing. as a contractor all i can do is submit the warranty forms which I did about 6 months ago, I can only reimbursed Mr. **** if Goodman manufacturing sends me the Money for the compressor because I only Install, I do not Manufacture equipment. As of today 1/20/22 I am still talking to the higher uos at Goodman manufacturing to see if Mr. **** could get reimburse for the compressor, too bad Mr. **** didn't want to hear this and was too busy screaming over the phone. Once I get a resolution for this issue, I will make an update about this matter.
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Contact Information
Business hours
Today,8:00 AM - 5:00 AM
MMonday | 8:00 AM - 5:00 AM |
---|---|
TTuesday | 8:00 AM - 5:00 AM |
WWednesday | 8:00 AM - 5:00 AM |
ThThursday | 8:00 AM - 5:00 AM |
FFriday | 8:00 AM - 5:00 AM |
SaSaturday | 8:00 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.