Complaints

This profile includes complaints for Best Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Home Services

  1455 Rail Head Blvd STE 1 Naples, FL 34110-8407

  
• 

  Best Home Services

  16090 S Tamiami Trl Fort Myers, FL 33908-4241

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the address of ***************************************************************************************************** An electric panel was repaired over 12 months ago by Best Home Services. ****** is currently in the process of selling her home and permission has been granted for the buyers to receive the Contractors final affidavit. This paperwork has been requested multiple times via phone and email for weeks now which is tracked through their database and yet no signature has been sent. This is causing a delay on the purchase of the home going through and possible non commitment from the buyers all due to the lack of follow up management from best home services has given.

  

  Business Response

  Date: 04/23/2025

  Best Home Services appreciates this matter being brought to our attention. We understand the urgency and apologize for the delay. The title company was emailing an incorrect email, and the proper department did not receive this request until the complaint was filed. We spoke with the title company on 4/15/2025 and provided them with the correct email to send the form. We sent the completed form back that same day as seen on the attached email thread.

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ac unit had some urgent issues last September and they came out to fix. Disregard that a $30 capacitor was about $300 for them and a $15 contactor was another $300. A $50 hard start kit for $500. Insulating the air handler was another $2k. They signed me up for the maintenance program which has been nothing but problems. Their electrician *** said my GFCI outlets werent working properly and said hed change that for free if I did their estimated $6k in repairs. And the electrician *** said that the wires were loose in my breaker panel so he would tightened the screws. He told me we were probably having flickering lights because of this. I wasnt, but now I do! Recently had a home inspector out to say my **** is fine. Things are not up to code but that the codes change every year and do not require upgrading. Also had an ** tech come out for the maintenance program recently which he tells me the ** is fine. Well, just had a home inspection and the ** is under powered. Only an 11 degree output differential (should be ***** degrees) and tubing has gaps in insulation which leaks and has rusted the catch pan underneath it. Ive called to cancel my maintenance service plan but havent gotten any confirmation that it is cancelled. The electrician either loosened my wires more (which is a scary thought) or tightened them too tight (which means they damaged the wires). They said they could send another tech out for more money to assess it but I declined. I asked for a supervisor in February after this and only received a callback asking if I wanted them to send out another technician. What Id like, is for ********************** to explain to me why my output differential is 11 degrees on my home inspection and not ***** degrees when I just had multiple parts replaced 6 months ago. And why my lights are magically flickering after *** tightened the wires.

  

  Business Response

  Date: 04/14/2025

  Thank you for providing detailed feedback regarding your experiences with Best Home Services. We appreciate the opportunity to clarify several points.
  Regarding our pricing, Best Home Services operates with an upfront pricing model, and we provide estimates for customer approval before commencing any work.
  Concerning the flickering lights, it's important to note that such issues can arise from various underlying electrical factors that necessitate a comprehensive diagnostic assessment to accurately identify the root cause. Properly tightening electrical lugs, as mandated by ** listing from the manufacturer, would not induce flickering. However, if this issue has become apparent following the tightening of these connections, it may indicate a pre-existing or underlying electrical problem requiring further investigation and correction. Our dispatch department attempted to schedule a diagnostic appointment to address this, but the customer declined at that time.
  Following the ** repairs completed on September 30, 2024, our records and attached photo indicate a split differential of 17.8 degrees. We also provided the customer with multiple estimates and the decision was made to proceed with repair options rather than a full replacement. It is important to clarify that the repairs conducted addressed the primary drain pan, not the secondary drain pan referenced in the recent home inspection report.
  Finally, we would like to confirm that the customer's maintenance plan has been cancelled as per their request.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23149428
  
  I am rejecting this response because: the electrical issues started the night *** completed the 'maintenance' and we have never had any flickering lights. I have narrowed it down to two circuits that are flickering I denied to have someone else come out because you told me it would cost me more money which seems unfair. There are no such things as coincidences. *** came and 'tightened' or loosened them and then the flickering happened. If Best Home Services wants to pay for another electrician to come out inspect it I would be fine with this. But I do not trust the electricians from Best Home Services because of the cause and effect of ***'s 'maintenance'. The 'electricians' *** also said he would fix (for free) my GFCI on my island sink which he claimed was not hooked up properly. I inspected and my property inspector looked at it and found it working without any problems. So therefore it is hard for me to believe what a Best Home Services technician (salesperson) tells me is wrong because they cant be trusted with telling you the truth. And if the lack of my GFCI is not on the reports *** created then that is on ***. But I am not making this up. My wife was there as well as he continued to click the reset and test button on the outlet to show us it wasn't working. Might be a nice trick for someone who doesn't know the purpose of the outlet but it wasn't making sense when he was explaining it and after doing some of my own research and having my property inspector look at it, I now know it was a lie and a con to get me to pay for overpriced subpar upgrades. 

  As for the ** unit. The unit is from 2018. The technician at the time did offer to put in a new unit but I declined because I was told this fix should be able to keep it running for 2-3 more years. So to see now from my property inspection that the unit was not doing well I am dumbfounded. To report a 17.8 degree operating difference and then for my property inspector to find an 11 degree difference leads me to believe that my unit was improperly repaired. If Best Home Services would like to pay for another company to come and inspect it then that would suffice. But I cannot continue to do business with a company that overcharges and under delivers in regards to long term performance (it has only been 6 months and it has been the winter!!). 

  Best Home Services, do the right thing. Treat the south west Florida community with the respect it deserves. Don't send out technicians that will lie to those of us who have lived through hurricane after hurricane. Who have had to avoid contracting scammers who do what *** does. Or who don't see that within 6 months my temperature differential has dropped 6 degrees, a degree for each month it has been since you completed your repairs. Sorry I haven't been able to return your call as I am back to work after my paternity leave. I know you will continue to blame me for the issues on my house that your technicians either failed to fix or caused and that's a shame. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/23/2025

  Thank you again for bringing your concerns to our attention. We have carefully reviewed your feedback regarding the electrical work and the performance of your AC system.
  To further address your concerns about the electrical issues, we are willing to arrange for an electrical manager to visit your property to conduct an on-site visual assessment. Please return our call if you would like to setup this visit.
  Regarding your AC system, our records indicate that it was functioning within the manufacturer's specifications at the time our technician completed the service. It is important to note that ********** can experience failures at any time due to a variety of factors, regardless of recent service. 
  Given the length of time that has passed since our last service on your AC unit, Best Home Services will not be assuming liability for its current condition. The documentation provided by the homeowner pertaining to their home inspection lacks both the completion date and the specific findings related to the electrical portion of that report.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Best Home Services has been servicing our property since we closed in 2021. Yesterday they tried charging me $2k to put in a warranty issued part on my 3 year old hot water heater that theyve been out to service every month since September!! Ive been charged a $500 cleaning fee. A $400 diagnostic fee and now this. After being swindled into agreeing to the $2000 repair, I called within 30 minutes and ask about getting a new one instead since its about the same price. Nobody would return my call and I called three times. Somebody is ripping me off. The **** Guy they sent out for maintenance in January informed me that I have filters in every room that they have not been cleaning this whole time!! He pulled them out and did what the other guys shouldve been doing for the last 3. Im from **************, we dont have filters in the ceiling. So, maybe this will help someone in making their decision or maybe this post help somebody that uses Best Home Services and they have not been cleaning their filters as well.

  

  Business Response

  Date: 03/07/2025

  Best Home Services values the customer's feedback. We have since spoken with the customer to address their concerns and have come to a resolution. 

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I hired Best to do some electrical work for me. Later on I found out few of the things they charged me for was unnecessary. They talked me into getting the maintenance plan. AC broke and needed repair, their tech said it couldn't be repaired it had to be replaced by a new unit for either 20k or 24k. *********** offered me cinch home warranty repair, Cinch sent a technician to my house, they repair my AC that best said couldn't be repaired for $600 and it has been working ever since. After Cinch people spent days working on my AC, Best called and urged me to take advantage of my free maintenance plan. Less than a month after my AC was repaired, the Best guy they sent told me that my AC was broken and needed a $1000 repair. I canceled the maintenance plan right then and there. I haven't renewed it since 2023. They called me numerous times to asked me to renew it I refused because I realized they were a ripoff. Today, 2 years after I canceled my maintenance plan with Best Home solution, they took it upon themselves to renew it and charged my credit card $200 for said renew plan without my consent. Past 2 years they called and asked if I wanted it, today they changed tactics. They decided they were going forced me into their maintenance plan and billed me for it

  

  Business Response

  Date: 02/04/2025

  Best Home Services values the customer's feedback. We have since spoken with the customer to address their concerns. Please see the attached invoice reflecting the $199 refund. We have also confirmed with the customer that their maintenance plan is cancelled, and their credit card is removed from our system. 

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Malide Coulanges

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased the maintenance service for this business as it seemed like a fair and reasonable deal. On Wednesday a service tech came to provide maintenance for my A/C which is a new unit with less than 2 years. The tech told me everything was running as it should and attempted to offer me so unnecessary upgrades, like a UV light, which I declined. Less than 48 hours later my A/C stopped working, which is the first issue I have ever had with the unit. I contacted them and they sent over a different tech to look at the A/C unit. The new tech tells me that the blower engine was broken. I explain to him that it was strange that my new unit never had any issues until it was serviced by their tech and he agreed with me. He gave me the price estimate for the piece, which was still covered by the warranty, and he told me it cost $800. Then warranty provides the piece at no cost. He then offered me their part which cost $1,500. Searched elsewhere for the part and it was only $350. I declined the repair since they were the ones who cause the issue and decided to contact their manager. I got in contact with the manager who told me it was not their fault since the first tech said everything was working as it should. I told him that the A/C unit was new and never had issues until his tech started to work on it. He refused to take responsibility for their negligence during the maintenance service and told me he could fix it for $450. I disagreed and told them that they have to fix my unit to how it was before they damaged it. The manager did not agree and continued to ****** responsibility. This company damaged my A/C and is refusing to take responsibility for the actions of their employees.

  

  Business Response

  Date: 01/21/2025

  On 1/8/2025, Best Home Services performed an ** maintenance. The blower motor was checked and found to be within manufacturer specifications. Please see the attached photos to verify. On 1/11/2025, the homeowner contacted Best Home Services to schedule a service appointment due to the ** malfunctioning. During the booking call, the homeowner indicated they might attempt a self-repair and inquired about potential cancellation fees. Best Home Services disclaims any liability for the malfunctioning motor due to:
  The time elapsed since the maintenance (1/8/2025).
  The homeowner's expressed intention to attempt self-repair.
  The fact that the motor was functioning correctly during the technician's previous visit.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22806727
  
  I am rejecting this response because:

  I never attempted any self repairs. Nowhere and at no time did I do or say I was going to do that. I do not know how to repair A/C units. 
  Blower motor was working perfectly fine until it had maintenance done by this company. 

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 01/23/2025

  Can you please attach this phone call to our response to BBB complaint # ********. At around 11 minutes 20 seconds into the call made by the homeowner on 1/11/2025 she states that the husband ******** would be touching the unit to attempt to fix it prior to our callback visit on 1/12/2025.

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22806727
  
  I am rejecting this response because:

  I am the husband. I did not touch any part of the A/C unit, which is why we did not cancel the appointment. Also by that call you can clearly see that the unit was not working prior to the call, which means that even if i had touched it after the call it still broke down right after your technician came to maintenance the A/C. It broke down in less than 48 hours, likely less than 24 but we could not tell due to the weather being cool. I would like to cancel my "maintenance" service for a full refund. I will no longer be using this company in the future. 

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/05/2025

  Best Home Services maintains its position that we are not liable for the malfunctioning blower motor. Our records indicate that on August 11, 2024, a technician assessed an intermittent blower motor issue at the homeowner's property. Subsequently, the homeowner elected to enroll in our Membership Plan in lieu of the standard $89 AC diagnostic fee. The homeowner has already benefited from the Membership Plan, including a 10% discount on a plumbing service performed on December 19, 2024, resulting in a savings of $78. The Membership Plan includes a non-refundable enrollment fee of $50. Given these factors, we will honor the homeowner's request to cancel their Membership Agreement. However, no refund will be issued. Please refer to the attached invoice for detailed technician findings and Membership Plan information.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  all the details are stated on the attached complain

  

  Business Response

  Date: 01/09/2025

  Best Home Services values the customer's feedback. We have since spoken with the customer and have cancelled their maintenance plan as requested. We will be addressing the customer's concerns internally with our management team and technicians.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Pop

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4, 2024 my credit card was automatically billed $298.00 for renewal of a maintenance contract that I previously told them to cancel. I have spoken with them four times since then and they only have rediculous reasons why their system wont refund the money. they have never denied that the refund was legitimate. Their prices are excessively high on every thing they have done at my home. Would never use them again or refer them to anybody.

  

  Business Response

  Date: 12/13/2024

  Management has spoken with the customer regarding their concerns. We informed the customer of the delay in processing refunds due to a system update. This has since been resolved and the customer's refund was processed on 12/12/2024. Please see the attached photo regarding the refund. 

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I originally called Best Home Services for an odor in the bathroom when the water is turned on. We have city water so we assume it is something that should not be happening. A tech comes out and does not touch a single thing and states that it is probably the shower pan and he has no idea what could be causing that in only one bathroom. Being that he talked us into the membership, we were offered a maintenance appointment for the air conditioning unit and the electrical. When a tech came out for the electrical it was very dramatic. He was on and off the phone acting as though he was scared to leave us in our home (that has been inspected multiple times) due to the electrical breaker box being so outdated and his wordsrecalled in the 1980s. We paid over $4,700 for the work that was done. The next week the water heater flipped the breaker several times and when a new tech came out he told us the previous tech has put the wrong size part in for the water heater. We left it at that but seriouslyyou should know exactly what youre doing if youre going to touch someones electric. Fast forward a few days more, a tech came out in August to maintenance our a/c unit he stated it was in great shape with no issues no mold no condensation. He even commented on us having a husky and being surprised how clean it was. Fast forward 3 months to current date 11/20 a tech came back out again for the a/c unit and insists that several screws are missing and panel was not replaced on return in *****. Also says that the unit is not cooling. Except it is and nothing is wrong with it. I was made aware recently by a Best Home Services tech that they work on commission and now it all makes sense. This company.not once, but twice, tricked me into doing unnecessary work. This time it will not work. I will be canceling anything and everything having to do with this company and will never recommend this company. It is disgraceful to take advantage of your customers this way.

  

  Business Response

  Date: 11/26/2024

  Best Home Services has spoken with the customer regarding their concerns. The ******************** appointment they were charged for the $39 assessment fee and attached are the plumbing technician's findings on the invoice. In regard to the electrical panel replacement, the electrical technician recommended replacement due to heat stress on the busbars, discolorations of the metals, the age and condition of panel with the amount of debris and wiring that is nested inside the panel which would create excess heat. The customer proceeded to go with the ************************ panel replacement. Attached are the old electrical panel photos along with a photo of the new electrical panel installed. The electrical panel was installed on 8/21/2024 and the breaker issue was corrected on 8/25/2024. For the ** portion of the complaint our ** team has only been to the customer's residence once for an ** maintenance on 11/20/2024. When our ** technician arrived, the customer had turned the ** unit off. When it was turned back on to perform the ** maintenance it was discovered the unit was not cooling properly so the ** maintenance technician recommended setting up an appointment with our ** service technician which the customer declined.  The customer requested to cancel their maintenance plan which was cancelled on 11/22/2024 after speaking with the customer.  

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice #********* Date 10/31/24 - $8,500 Total Invoice - for Meter Main Combo Deluxe W/Grounding HH Surge. The salesperson, ****** Coil, at time of sale, said they would also remove and cap ceiling fans for no charge. Upon submitting the invoice for reimbursement from my flood insurance, the insurance company is requiring the invoice to be itemized to determine which item was underground, as that is not covered by my flood insurance. I called Best Home Services on 11/19/24 and 11/20/24 and explained my request. Both times they refused to connect me to someone who could help me with this issue, refused to give me an email address for someone who could help me with this issue and promised someone/a manager would call me back. No one has called me back. I need as much of this invoice as possible to be covered by my flood insurance as soon as possible. I sent a request on Best Home Services website asking the invoice to be itemized without response. I would like the following items assigned a price: 1) Install new meter main with all new breakers - $.... 2) Install new GFI outlet under panel - $.... 3) Replace broken FPL down pipe (above ground) - $.... 4) Replace broken FPL down pipe (below ground - $.... 5) Install surge protector required by code - $.... 6) Install 2 ground rods - $.... 7) Permitting - $.... I ask that they fairly assign an amount to each item to total the $8,500 they charged me. Thank you

  

  Business Response

  Date: 11/22/2024

  Best Home Services values the customer's feedback. We have since spoken with the customer to resolve their concerns. 

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See uploaded document.

  

  Business Response

  Date: 11/18/2024

  Best Home Services values the customer's feedback. Management has spoken with the customer regarding their concerns with the surge protector. As far as the damage to a sensitive device, the surge installed in the main panel is a whole home 120/240v surge, this surge does not protect against surges that enter the home from the cable or ethernet side of the home. This would require a separate surge protection device as these are completely different systems of the home.  As a resolution, a new surge protector was installed on 8/22/2024. Please see the attached invoice. In regard to the ** concern with potential growth. The customer has not called ******************** to report this issue. The ** system was installed on October 20th, 2022. We have been out to the residence multiple times most recently 5/22/2024 for an ** maintenance and 4/11/2024 for an ** service visit. Due to Best Home Services not being advised of this concern we are unable to verify the source and cause of this issue and will not be taking liability. 

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22521773
  
  I am rejecting this response because: 

  1) I dont challenge Best Home Services (BHS) response to the mold problem from their installation of the air mover, because I should have contacted them first, before repairing.

  
  2) Although, I reject BHS response for the following reason: The receipt for the surge protector (included as an attachment) states, Ultra Main Panel Surge Protector with Lifetime Warranty. Lightening causes major damage to homes annually. Protect your sensitive electronic devices and extend the life of your appliance by adding Surge Protection. As of 2020 this is required by code.
  
  After my sensitive electronic devices were damaged by lightening, BHS stated their device does not protect against surges that enter the home from cable or ethernet side of the home.
  
  They misled us about the warranty and misled us about the protection. Their receipt states the surge protector came with a lifetime warranty. Then after I reported the damage, they told me they DONT warrant the product and that *******, the manufacturer, only warrants the device for two years. Further the ******* device does NOT protect sensitive electronic devices, contrary to their receipt.Only after I experienced the damage to my electronic devices and raised the issue with them, did they acknowledge they installed the wrong device.
  
  I paid for a BHS device that was guaranteed to protect my electronic devices. It failed to perform as they said, and they dont want to take responsibility. I reject their response to the surge protector issue.  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/26/2024

  Management has since spoken with the customer, and we reached a resolution to supply and install a coax surge protector to cover the low voltage side of the electrical system.

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******