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          Business Profile

          HOA

          South Bay Plantation Condominium Association Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in HOA.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/16/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I applied for an apartment, spent $75, for credit approval, which was approved. Then I paid $100 money order, for background check etc . I have called and texted, the property manager hasn't communicated with me in regards to my status of application. Hence, I've had to spend more money and time on getting approved at another location.

            Business response

            01/12/2023

            Regarding the complaint #********:

            The applicant presented all the documentation needed to run her background in order to be approved for one of our units.

            She paid to the *** $100.00 and iNFINITY SOUTHBAY (the landlord) $75.00 for the application fees and both applications were run correctly according to our protocols.

            Once our work was completed she decided to change her mind to move to a different apartment complex and as our work was done and as per our application form, the application fee is not refundable she received that answer when she tried to get reimbursed.

             

            Please take this in consideration in order to remove any bad review or red flag about us in your system.

             

            Please see the letter attached and proof of application run on Dec 2022.

             

            If any other information is needed please let me know

             

            Thank You

             

            --

            ***********************

            ************

            REGIONAL MANAGER

            Customer response

            01/12/2023

             
            Complaint: 18598352

            I am rejecting this response because:, they're lying about their negligent procedures,  I had to move on due to their lack of communication and not receiving the results of my application. 

            Their operation can't require money upfront and then not get back to people in a timely manner. That's unacceptable and bad business,  people have to make important decisions in a timely fashion in order to move into a new place,  set up movers, give landlords notice etc, they failed terribly. I would like my reimbursement.

            Sincerely,

            ***************************

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1901 Rookery Bay Dr

          Naples, FL 34114

          Visit Website
          (239) 352-0100

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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