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Business Profile

HOA

South Bay Plantation Condominium Association Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an apartment, spent $75, for credit approval, which was approved. Then I paid $100 money order, for background check etc . I have called and texted, the property manager hasn't communicated with me in regards to my status of application. Hence, I've had to spend more money and time on getting approved at another location.

    Business Response

    Date: 01/12/2023

    Regarding the complaint #********:

    The applicant presented all the documentation needed to run her background in order to be approved for one of our units.

    She paid to the *** $100.00 and iNFINITY SOUTHBAY (the landlord) $75.00 for the application fees and both applications were run correctly according to our protocols.

    Once our work was completed she decided to change her mind to move to a different apartment complex and as our work was done and as per our application form, the application fee is not refundable she received that answer when she tried to get reimbursed.

     

    Please take this in consideration in order to remove any bad review or red flag about us in your system.

     

    Please see the letter attached and proof of application run on Dec 2022.

     

    If any other information is needed please let me know

     

    Thank You

     

    --

    ***********************

    ************

    REGIONAL MANAGER

    Customer Answer

    Date: 01/12/2023

     
    Complaint: 18598352

    I am rejecting this response because:, they're lying about their negligent procedures,  I had to move on due to their lack of communication and not receiving the results of my application. 

    Their operation can't require money upfront and then not get back to people in a timely manner. That's unacceptable and bad business,  people have to make important decisions in a timely fashion in order to move into a new place,  set up movers, give landlords notice etc, they failed terribly. I would like my reimbursement.

    Sincerely,

    ***************************

South Bay Plantation Condominium Association Inc is NOT a BBB Accredited Business.

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